Royal Plaza Suites by RAK Rooms, Mangaluru

Staff and location was good but not clean

There was no hot water on the second day 9f my stay. There was no prior intimation nor any alternate arrangements made. I had to call the desk several times and a bucket of hot water provided after almost 45 mins of my complaint. There was no escalation that I could make as only teception desk was reachable. This is very unprofessionaland having paid fairly higher rent, we get this kind of service, which is definitely not appreciated.

The staffs were very nice in general. They were helpful. Only complaint is the bathroom needs to be cleaner. It was smelly even after housekeeping just clean the bathroom. Also the corners and some molds are not being cleaned thoroughly. One night some other guests were smoking in their room and the smoke got over to our room. The hotel wasn't able to help with the situation. They don't have another room for us to move to, nor do they have a fan for us since the smoke came into our room via the central air.

Very good. Just go for it

The Appam and Dosa's were good. The Idli and Vada could have been better.