Hilton Garden Inn Columbia Downtown, SC

I’m surprised Hilton has their name on this hotel-it is awful. The pool was closed for “maintenance.” The electronic locks coming inside from the parking lot are not operational- you have to walk around the block to the main entrance, in a bad area of town to enter. Locals visit the property at night and use the outside grills and have gatherings- it’s a mess! There were no toiletries inside the shower, we asked for replacements, front desk said she was trying to have some one bring them but only one person was able to do that! LOUD street noise ALL night! This is a horrible hotel, stay away! i never leave bad reviews!

I like that it was close to downtown and to USC. The room was clean and comfortable. There was a facility to do my laundry and to work out and to swim.

the parking sucks

Nice property with restaurant and bar onsite.

Peloton bikes. Crystal the concierge was so helpful. Clean modern rooms

Check in was quick and friendly. Front desk attendant was nice and seemed interested in my reason for staying. Parking was adequate. The key entrance in the back did not work so we had to walk around to the front entrance which is inconvenient with a hand full of bags. Lobby, elevator and halls were very clean. Room was excellent however the shower drain was clogged. Very close to downtown and only a 20 min walk to the arena through the college which made a safe feel.

$13 for parking in a crappy parking lot is sort of ridiculous. Also, the noise on the street side of the hotel is insane. I didn’t get to sleep until 3 AM because of traffic. There is no sort of sound barrier at all. It feels like your room window is wide open.

The room was very nice. Only downside was that we got charged to park at the hotel.

The pool was closed for maintenance unfortunately. Apparently it has been out for over 5 months. We also got charged just to sit down in the dining area which I found to be absurd. The establishment itself is very well maintained, but lacked in other areas. Will not stay here again.

Unremarkable and that’s exactly what we needed for this one night stay. It was clean with a very nice fitness room. Staff was friendly.

Clean and nice property, welcoming staff, convenient parking.

My room was dirty, the floor wasn’t vacuumed, the bathroom wasn’t clean thoroughly and the mirror was filthy. I always bring extra cleaning supplies for reasons like this but never had this bad of an experience from a Hilton hotel. I didn’t complain because it was only for one night but if I would’ve stayed longer, another room would have been requested. I was very disappointed

The bathroom was not clean - hair was visible in the corner where the shower met the floor. There were no clothes hangers, wash cloths, or a hair dryer. The room phone did not work, so I could not easily call down to request these items. The emergency phone by the elevator also did not work.

Dirty room, unclean bathroom.

The bathroom require proper grouting the beds were not made until requested shor staffed. The lobby looks great but the rooms need attention.

Nice hotel rooms were clean

The hotel is clean, the rooms and lobby. It even smelled fresh. But after a 10 hour car ride and looking forward to a hot shower. Very disappointed to find out there was no hot water. This was not told when checking in and when I went to the front desk, they were like “yeah, we have received some complaints” and I felt I was dismissed. While this is my 6th time staying in the area to see my USC student. This is the worst place I have stayed. Also, you need to pay for breaks and it’s at a very high premium price. I will go back to the other hotel that I have stayed the other 5 times even tho it’s 10 minutes away. This place is not worth the extra cost.

Let me just start off with saying that five stars go to the person who checked us in. She was very nice, professional, and helpful. But I cannot say the same for the room. As soon as I walked in, I tripped on a paddle off water, right outside the bathroom, causing a nasty bruise to my arm. There was also water around the toilet. Shower was not clean. There was a yellow urine like stain in the corner and some hair. Room had a mildew smell. There was also a random scrunched up pillowcase on the nightstand. I will usually ask for another room, but since we were there for only one night and it was already very late, we decided not to. At checkout, I informed the person at the front desk about the situation. She did say sorry but that was it. Nothing resembling official. Not that I’m looking for handouts, but something should be offer the reconciliation. In regards to parking, I had to make my own spot. We did arrive late, but while looking for a parking space, I did notice a people parking there and walking to town. There were many cars without parking permit which all hotel patterns receive to park.

The desk person ignored me while she was waiting in the phone and even after she was done. It took a very long time to check in and she got confused about the reservation and had to go find someone to ask what to do. Just being polite would have gone a long way but it was like I wasn’t even there. The bathroom shower was dirty also

Our room was dirty. Hair in shower & floors. We asked for a different room. It was worse. Sheet had not been washed. Found hair & food crumbs in made bed.

Didn’t like road noise, but you can’t avoid that unless you could soundproof somehow

It is so loud in and around the property. I stayed 3 nights and each night there was racing with cars with blast pipes for several hours. There is no insulation from the outside noise or between rooms. My neighbors were just talking and I could not only hear them but could understand every word.

Amazing parking that makes walking to all of downtown convient. The hotel was very clean and festive for the holiday. No vending machines but have a "shop" of food and drinks. The pool was up and running and very clean. The only thing i was shocked about was the not so comfy bed or pillows. Normally hotels have beds you never want to leave, but me and the hubby were glad we only had to sleep there 1 night. Free coffee or tea in the mornings, the buffet or any breakfast is a surcharge. We hit the McDonald's down the road. Overall the most convenient place for parking if you have an event downtown.

The hotel was quite basic and everything felt very old. It was clean, which we appreciated, but honestly, I expected more for the price. Maybe it’s just because it’s a very small town with limited service options. We stayed one night with our child on the way to New York — it was okay for a stopover. The breakfast was very minimal.

Room was fine and staff was GREAT but the shower did not drain well! If you don’t use a sound machine to sleep, do not book a city view room. Traffic was noisy.

The rooms was beautiful, clean and spacious.

$13 for parking in a crappy parking lot is sort of ridiculous. Also, the noise on the street side of the hotel is insane. I didn’t get to sleep until 3 AM because of traffic. There is no sort of sound barrier at all. It feels like your room window is wide open.

The room was good, clean and spacious. The prices and convenience were good. The bar/restaurant was priced too high!

Lean spacious rooms

Staff was friendly and responsive. The humidity level in the room was so high that the carpet felt damp. Great location for visiting USC.

Staff was very polite and helpful.

we came down for a concert. tried to check in at 3pm and were told rooms wernt ready yet. go back at 1am and tell us they don’t have a room for us. worst experience ever.

When we go to the hotel around 4:45-5:00 to check in. The front desk worker said the room was not ready and could not give us a time to how long it would take. We waited around 30 minutes to get the keys to our room. When leaving the hotel the next morning, when walking out of our room there was 4-5 housekeepers standing in the hallway talking very loudly and laughing loudly. We could hear it from down the hall in our room.

King on the Hown 2 Suotes was wonderfully helpful at check-in. Crystal was extremely curt, rude and needs to recheck her tone with customers. Expedia did not show us staying at a dual property. Our reservations were stated for Hilton Garden. Crystal was quick to rudely under explain that we were in the wrong place. She told us very little except to rip our heads off. It was inappropriate. My suggestion for your property is to list each dual side separately. The Home 2 Suites representative was calm and professional and explained about the dual property. We have never stayed in a dual hotel property’s The room was under supplied. We were given two bath towels, one washcloth and one hand towel. We did not have an enough toilet paper. The bathroom door had rot on in it and the door stopper was close to detaching and scraped the floor. We did not have an ice bucket and every time we went down to ask for one, none one was at the desk. I refused to ask Crystal on the other side because she was so rude previously. The furniture was uncomfortable and worn. For what we paid and for being loyal Hilton brand customers, this property was a huge disappointment. We won’t book here again. I would like to reiterate that King on the Home 2 Suites side of the property was great. He was calm, professional and spoke to us with respect and kindness. Please let him know that his demeanor was invaluable. King is 5/5 all the way. The rest of your property and staff is maybe 2/5, sadly.

Peloton bikes. Crystal the concierge was so helpful. Clean modern rooms

Excellent staff, clean, quiet and wonderful stay.

Staff was very nice. Rooms were clean and beds were comfortable.

We were going to SC for my son’s graduation. After a 10 hour drive with a 12 year old and my parents aged 75&78 , I parked and went to check in. I paid in full via American Express and I had the paid receipt. The host charged my credit card again for the stay. I showed her my paid receipt for 4400.00 for two rooms. The supervisor said the receipt wasn’t enough and that I would have to call Expedia and straighten it out before she could check us in. After 1.5 hours and lots of tears, I just gave up and said I would work it out with American Express so I didn’t get charged two times. Amex is wonderful and were the only ones that would help me. I have a video of the 3 people at the desk yelling at me and told me to step aside and call Expedia. They said they have nothing to do with Expedia. After being checked in and missing my son’s graduation dinner due to the check in delay. I went to take a Shower, well no water pressure. You could have water pressure if you turned the faucet to max heat. Anyway, I think you get the point. The hotel was dirty. Service Was horrible. So disappointment with the Hilton establishment.

The desk person ignored me while she was waiting in the phone and even after she was done. It took a very long time to check in and she got confused about the reservation and had to go find someone to ask what to do. Just being polite would have gone a long way but it was like I wasn’t even there. The bathroom shower was dirty also

Good. Except room was ready until 5 hours after check in

I’m surprised Hilton has their name on this hotel-it is awful. The pool was closed for “maintenance.” The electronic locks coming inside from the parking lot are not operational- you have to walk around the block to the main entrance, in a bad area of town to enter. Locals visit the property at night and use the outside grills and have gatherings- it’s a mess! There were no toiletries inside the shower, we asked for replacements, front desk said she was trying to have some one bring them but only one person was able to do that! LOUD street noise ALL night! This is a horrible hotel, stay away! i never leave bad reviews!

I like that it was close to downtown and to USC. The room was clean and comfortable. There was a facility to do my laundry and to work out and to swim.

Very clean hotel terrible area

The hotel decor was absolute beautiful and exceptionally clean. The staff was friendly and helpful when asked for directions around the city. Parking was plentiful and convenient. What was distasteful was the noise level in the area to the extent it did not allow for a nights sleep. The mattress was a little soft; never obtained deep sleep level.

You pay close to $600 for two nights and then they charge you extra for Wi-Fi, parking and breakfast. And there was absolutely no water pressure in the shower.. The staff was very polite and helpful. The rooms were average and the location was great.

This was an extremely comfortable and quiet place to stay in Downtown Columbia. We greatly enjoyed it and would definitely stay again!

Clean room, nice size and great location.

Get location

Nice hotel, close to Main St. and Five Points. Good value and full breakfast.

Great property close to everything in downtown Columbia.

The mirrors were nice. The hotel was neat. However the hotel did not provide complimentary breakfast. You had to pay 12.95 both adults and children.

Amazing parking that makes walking to all of downtown convient. The hotel was very clean and festive for the holiday. No vending machines but have a "shop" of food and drinks. The pool was up and running and very clean. The only thing i was shocked about was the not so comfy bed or pillows. Normally hotels have beds you never want to leave, but me and the hubby were glad we only had to sleep there 1 night. Free coffee or tea in the mornings, the buffet or any breakfast is a surcharge. We hit the McDonald's down the road. Overall the most convenient place for parking if you have an event downtown.

Great service and the food was good!

Nice property with restaurant and bar onsite.

You pay close to $600 for two nights and then they charge you extra for Wi-Fi, parking and breakfast. And there was absolutely no water pressure in the shower.. The staff was very polite and helpful. The rooms were average and the location was great.

It was was nice except for the bathroom had hair on the toilet and the hotel didn’t have any soap. Otherwise the front desk was nice and the breakfast host Lauren was the sweetest she fixed a pretty good Mimosa too. Also it’s quiet aside from all the other hotels downtown, you can get a good night rest here. Also my dog loved it, she slept through the night. The room is huge and comfortable.

When I booked through Expedia, I understood that breakfast was free/included with stay. Turns out, it was $20 per person with mediocre service and food. Tiled floor area in room was consistently damp, as if there was a problem with regulating the constantly running a/c. The charge for parking was unexpected. One Lyft driver could not find the front of the hotel, so we had to call a second. Coffee maker in room did not work.

Nice hotel, close to Main St. and Five Points. Good value and full breakfast.

The room was good, clean and spacious. The prices and convenience were good. The bar/restaurant was priced too high!

This hotel was close in proximity to the Township Auditorium where we had tickets to see the band "Chicago" in concert. It was a great place to celebrate our 33rd anniversary. When we returned to the hotel, we stopped at the bar, and it was wonderful that a few people our age were there. Ned was bartending and he was awesome! He could have closed things up, but he was very accommodating while several of us continued celebrating the concert and also, coincidentally, being retired military members.