Holiday Inn Express Hotel & Suites Abilene Mall South by IHG

.

Our shower/tub combo leaked. The ice bucket lid was broken and there was a dirty bowl inside. The room was decent. Breakfast was not good either day. Stale bagels and rarely out when I went. The staff was excellent, especially Trevor and Sharon.

The staff was very helpful in helping us check in early - we had spent the night in our car. They truly did everything they could. It was so nice to stay in a comfortable, beautiful and comfortable room. Especially one with ac that worked!

Room was clean.

We did not have a room when we arrived, despite reserving it 6 months prior. They said someone else was living in the room and they noticed it earlier that day but didn’t contact us. We served at 9 pm and then they told us they didn’t have 2 rooms for us since our original room slept 5. The manager then found 2 rooms but tried charging us for the second room until we literally said that was unacceptable then they finally did comp our second room. They kept saying they didn’t know how they got overbooked but they also said they were giving out rooms first come first serve so not sure why there was such a big mess. Seemed shady and poorly run.