Bahia Principe Explore Fantasia - Hyatt Inclusive Collection
From
US$290
/ night
Prices for Bahia Principe Explore Fantasia - Hyatt Inclusive Collection
Select dates to see prices and availability
From
US$290
/ night
Monthly average prices
Nightly prices at Bahia Principe Explore Fantasia - Hyatt Inclusive Collection average US$286 in the cheapest month (June) and US$334 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| May | US$301 |
| June | US$286 |
| July | US$334 |
| September | US$329 |
M
J
J
S
Most expensive: July (~US$334)
Cheapest: June (~US$286)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a complimentary water park, and a health club.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a complimentary water park, and a health club.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Dining
Enjoy international cuisine at ECHEIDE, a poolside restaurant where you can dine alfresco. Or stay in and take advantage of the room service. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars.
Rooms
Make yourself at home in one of the 525 air-conditioned rooms featuring minibars and LED televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.
Location
With a stay at Bahia Principe Explore Fantasia – Hyatt Inclusive Collection, you'll be centrally located in San Miguel de Abona, within a 15-minute drive of Golf del Sur Course and Siam Park.
What's nearby
Golf del Sur Course(0.2 Miles)
Amarilla Golf and Country Club(0.6 Miles)
Complejo Turístico Amarilla Golf(0.7 Miles)
Playa Amarilla(0.8 Miles)
Tenerife Beaches(1 Miles)
San Blas Environmental Reserve(1.2 Miles)
Playa San Blas(1.2 Miles)
Playa Grande(1.5 Miles)
Rebu Park(1.8 Miles)
Los Abrigos Natural Pools(2.5 Miles)
Karting Club Tenerife(4.1 Miles)
Medieval Adventure at Castillo San Miguel(4.4 Miles)
San Miguel Castle(4.4 Miles)
Playa El Horno(4.5 Miles)
Tenerife Golf Club(5.1 Miles)
Tenerife South Airport (TFS)(5.9 Miles)
Santa Cruz de Tenerife (TFN-Tenerife North)(44.7 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Babysitting/Child services
Tour desk
Location
Avenida JM Galván Bello, San Miguel de Abona, Canary Islands, Spain
Golf del Sur Course (0.2 Miles)
Amarilla Golf and Country Club (0.6 Miles)
Complejo Turístico Amarilla Golf (0.7 Miles)
Playa Amarilla (0.8 Miles)
Tenerife Beaches (1 Miles)
San Blas Environmental Reserve (1.2 Miles)
Room options
6
Junior Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 3
484 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
7
Family Suite, 1 King Bed, Sea View (Deluxe | 2 Adults + 3 Children)
Room details
1 Extra-Large Double Bed
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Junior Suite, 1 King Bed (2 Adults + 1 Child)
Room details
1 Extra-Large Double Bed
Sleeps 2
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
7
Family Suite, 1 King Bed, Sea View (Deluxe | 2 Adults + 1 Child)
Room details
1 Extra-Large Double Bed
Sleeps 2
474 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Family Suite, 1 King Bed (Deluxe | 2 Adults + 1 Child)
Room details
1 Extra-Large Double Bed
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
9
Swim Up Junior Suite (Adults Only)
Room details
1 Extra-Large Double Bed
Sleeps 3
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
5
Superior Room
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 2
269 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
7
Family Suite, 2 Double Beds (Deluxe | 3 Adults + 2 Children)
Room details
2 Double Beds
Sleeps 3
474 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Junior Suite, 2 Double Beds
Room details
2 Double Beds
Sleeps 3
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
8
Family Suite, 1 King Bed (Deluxe | 3 Adults + 2 Children)
Room details
1 Extra-Large Double Bed
Sleeps 3
474 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Family Suite, 1 King Bed, Sea View (Deluxe | 3 Adults + 1 Child)
Room details
1 Extra-Large Double Bed
Sleeps 3
474 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Junior Suite, 1 King Bed (2 Adults + 2 Children)
Room details
1 Extra-Large Double Bed
Sleeps 2
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
7
Family Suite, 2 Double Beds (Deluxe | 2 Adults + 2 Children)
Room details
2 Double Beds
Sleeps 2
463 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Family Suite, 1 King Bed, Sea View (Deluxe | 2 Adults + 2 Children)
Room details
1 Extra-Large Double Bed
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Family Suite, 1 King Bed, Sea View (Deluxe)
Room details
1 Extra-Large Double Bed
Sleeps 3
474 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Junior Suite, 2 Double Beds (2 Adults + 1 Child)
Room details
2 Double Beds
Sleeps 2
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
5
Standard Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 2
269 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
7
Family Suite, 2 Double Beds (Deluxe)
Room details
2 Double Beds
Sleeps 3
463 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Family Suite, 1 King Bed (Deluxe)
Room details
1 Extra-Large Double Bed
Sleeps 3
474 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Junior Suite, 2 Double Beds (2 Adults + 2 Children)
Room details
2 Double Beds
Sleeps 2
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
11
Junior Suite Sea View
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 3
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
7
Family Suite, 2 Double Beds (Deluxe | 3 Adults + 1 Child)
Room details
2 Double Beds
Sleeps 3
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Family Suite, 1 King Bed (Deluxe | 2 Adults + 3 Children)
Room details
1 Extra-Large Double Bed
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
9
Family Master Suite
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Family Suite, 2 Double Beds (Deluxe | 2 Adults + 3 Children)
Room details
2 Double Beds
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Junior Suite, 1 King Bed (Swim Up | Premium)
Room details
1 Extra-Large Double Bed
Sleeps 3
323 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Junior Suite, 1 King Bed, Sea View (2 Adults + 2 Children)
Room details
1 Extra-Large Double Bed
Sleeps 2
301 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
7
Family Suite, 1 King Bed, Sea View (Deluxe | 3 Adults + 2 Children)
Room details
1 Extra-Large Double Bed
Sleeps 3
463 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Junior Suite, 1 King Bed, Sea View (3 Adults + 1 Child)
Room details
1 Extra-Large Double Bed
Sleeps 3
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
8
Family Suite, 1 King Bed (Deluxe | 3 Adults + 1 Child)
Room details
1 Extra-Large Double Bed
Sleeps 3
463 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
11
Junior Suite
Room details
1 Extra-Large Double Bed
Sleeps 3
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
5
Junior Suite, 1 King Bed, Sea View
Room details
1 Extra-Large Double Bed
Sleeps 3
312 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
8
Family Master Suite Sea View
Room details
1 Extra-Large Double Bed
, 1 Single Bed
and 1 Sofa Bed
Sleeps 3
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Junior Suite, 2 Double Beds (3 Adults + 1 Child)
Room details
2 Double Beds
Sleeps 3
301 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
6
Junior Suite, 1 King Bed (3 Adults + 1 Child)
Room details
1 Extra-Large Double Bed
Sleeps 3
312 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
8
Family Suite, 1 King Bed (Deluxe | 2 Adults + 2 Children)
Room details
1 Extra-Large Double Bed
Sleeps 2
484 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Junior Suite, 1 King Bed, Sea View (2 Adults + 1 Child)
Room details
1 Extra-Large Double Bed
Sleeps 2
323 ft²
BalconyAir ConditioningWi-Fi (Free)Sofa Bed
7
Family Suite, 2 Double Beds (Deluxe | 2 Adults + 1 Child)
Room details
2 Double Beds
Sleeps 2
474 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Bahia Principe Explore Fantasia - Hyatt Inclusive Collection
8.8
Fabulous
Based on 1,265 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Bahia Principe Fantasia Tenerife - All Inclusive is widely praised as a clean, family-focused resort with hardworking, friendly staff, multiple pools and lively entertainment that keep children happy, alongside modern, spacious rooms that many guests find comfortable for relaxing stays.
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What guests think
Bahia Principe Fantasia Tenerife - All Inclusive is widely praised as a clean, family-focused resort with hardworking, friendly staff, multiple pools and lively entertainment that keep children happy, alongside modern, spacious rooms that many guests find comfortable for relaxing stays.
Food feedback is mixed: buffets can feel repetitive or poorly labeled for allergens, à la carte venues vary, and some items or shows require advance booking or extra cost. The resort often feels very busy, with queues, noisy dining rooms, early sunbed reserving, and an adults-only pool that is not always enforced. A few guests also noted issues like slippery poolside tiles, occasional pests, and dishware cleanliness, while the coastal location is convenient to the airport but windy and with little nearby. Best suited to families seeking an activity-packed, all-inclusive stay.
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AI-generated summary based on recent guest reviews
Facilities
Extensive family facilities with multiple pools, splash areas, kids club and big nightly shows; there is also an adults-only infinity pool and a spa. Expect crowds, early sunbed reserving, occasional pool closures or maintenance, some paid activities/shows, and inconsistent enforcement of adults-only areas.
Related guest reviews
8
Nicola
28 Oct 2025
·
Stayed 9 nights
Absolutely brilliant hotel. The entertainment team work so hard & are great with the kids who adore them. In particular, Bouba, Elena & Maria were amazing. The Candymen are also fantastic & were the highlight of our trip! The main Candyman was also so good with the kids as well as being incredibly talented. The shows are top level, well worth booking! The rooms are really modern, clean & a great size though the balcony is small. The bar staff were also lovely & helpful & great with younger guests as were the cleaners. There were a few small issues with our stay that stopped me giving it the full 5*. The 1st was that the air con in our room wasn’t working. We reported this twice before maintenance came. They eventually agreed it wasn’t working but left & never came back so it remained broken for our stay. Although the food is largely good & labelled, not all items were labelled clearly with allergens. It would also be nice if there were desserts available to cater for more dietary requirements (there’s only so much melon you can eat!) & there weren’t many light snacks available in the day, particularly for those with dietary issues. The final food issue was one of our party got food poisoning from the buffet which was reported but with no reaction. The final frustration was the sun loungers which isn’t unique to the hotel. By the end of our stay the majority of loungers were reserved by 7.30am, even though on multiple occasions, the reserved chairs remained empty all day
Absolutely brilliant hotel. The entertainment team work so hard & are great with the kids who adore them. In particular, Bouba, Elena & Maria were amazing. The Candymen are also fantastic & were the highlight of our trip! The main Candyman was also so good with the kids as well as being incredibly talented. The shows are top level, well worth booking! The rooms are really modern, clean & a great size though the balcony is small. The bar staff were also lovely & helpful & great with younger guests as were the cleaners. There were a few small issues with our stay that stopped me giving it the full 5*. The 1st was that the air con in our room wasn’t working. We reported this twice before maintenance came. They eventually agreed it wasn’t working but left & never came back so it remained broken for our stay. Although the food is largely good & labelled, not all items were labelled clearly with allergens. It would also be nice if there were desserts available to cater for more dietary requirements (there’s only so much melon you can eat!) & there weren’t many light snacks available in the day, particularly for those with dietary issues. The final food issue was one of our party got food poisoning from the buffet which was reported but with no reaction. The final frustration was the sun loungers which isn’t unique to the hotel. By the end of our stay the majority of loungers were reserved by 7.30am, even though on multiple occasions, the reserved chairs remained empty all day
10
LEIGH
9 Sept 2025
·
Stayed 4 nights
I travelled to the Bahia Principe Fantasia with my Wife, for a 4-night stay to celebrate the end of the Summer Holidays... we didn't bring the kids! We enjoyed a swim-up room / suite which was clean, spacious and had a wonderfully large bed, sofa and impressive bathroom complete with rainfall shower. Our swim-up was East facing which meant we got glorious sunshine until about 1pm, at which point we moved to the main pools in the hotel. We particularly enjoyed the adults only infinity pool, although there are less sunbeds in this area so it's not always a given you can get a spot. Positives: Good food, with 3 al a carte restaurants which I'm told are all fantastic. We ate in the steak restaurant and it was very nice indeed. Breakfast is very good Bars are great. Soft drinks and beer are on the customers side of the bar so you can fill / refill as much as you want without having to wait. The hotel is very clean and you can't miss the dedicated team who are working quite literally around the clock to maintain standards Mini-bar is refilled every day. Pool towels can be changed as often as you like. Negatives: There are a lot of kids. Occasionally, they get into the adults only pool / area. If you find a staff member they will kick them out, but the area is not routinely patrolled and the presence of kids is annoying. The entertainments team are often of the opinion that the louder the music is, the more fun everyone is having. Someone should tell them to turn it down
I travelled to the Bahia Principe Fantasia with my Wife, for a 4-night stay to celebrate the end of the Summer Holidays... we didn't bring the kids! We enjoyed a swim-up room / suite which was clean, spacious and had a wonderfully large bed, sofa and impressive bathroom complete with rainfall shower. Our swim-up was East facing which meant we got glorious sunshine until about 1pm, at which point we moved to the main pools in the hotel. We particularly enjoyed the adults only infinity pool, although there are less sunbeds in this area so it's not always a given you can get a spot. Positives: Good food, with 3 al a carte restaurants which I'm told are all fantastic. We ate in the steak restaurant and it was very nice indeed. Breakfast is very good Bars are great. Soft drinks and beer are on the customers side of the bar so you can fill / refill as much as you want without having to wait. The hotel is very clean and you can't miss the dedicated team who are working quite literally around the clock to maintain standards Mini-bar is refilled every day. Pool towels can be changed as often as you like. Negatives: There are a lot of kids. Occasionally, they get into the adults only pool / area. If you find a staff member they will kick them out, but the area is not routinely patrolled and the presence of kids is annoying. The entertainments team are often of the opinion that the louder the music is, the more fun everyone is having. Someone should tell them to turn it down
10
Jimmy
20 Apr 2025
·
Stayed 7 nights
Very nice room and property. A lot of swimming pools. They are heated, yet the 1st plunge was still quite cold. The heavy winds at times did make it feel even colder. When the sun was out, this was less of a factor. There are 3 a la carte restaurants, you need the room number to book, this was for our stay unfortunately only possible for 2 of 3 on the last 2 days even though we tried to book immediately upon receiving the room number the 1st day. The volume of the entertainment was loud. In the bar the live bands were using a volume that could have suited an outdoor festival, which made us leave earlier than we would if the music would have been less loud. Although it is not allowed to reserve beds around the pool, if you look outside as from 7 in the morning, a lot of people are laying down towels. We did manage to find a spot each day without this practice, though it was sometimes a challenge to get even 2 beds without a towel (no people). I personally would have taken away all the towels that were laid down prior to 10:00 if no people were on them. The food was very nice and the selection changed each day. Delicious pizza and the kids buffet was much to the linking of our children. Sometimes you have to queue to get inside and be seated, yet this usually goes quite quick. There is a lot of noise in the dining room as the acoustics could be better, some sound dampening elements on the ceilings and partitions between sections could go a long way. We would definitely return.
Very nice room and property. A lot of swimming pools. They are heated, yet the 1st plunge was still quite cold. The heavy winds at times did make it feel even colder. When the sun was out, this was less of a factor. There are 3 a la carte restaurants, you need the room number to book, this was for our stay unfortunately only possible for 2 of 3 on the last 2 days even though we tried to book immediately upon receiving the room number the 1st day. The volume of the entertainment was loud. In the bar the live bands were using a volume that could have suited an outdoor festival, which made us leave earlier than we would if the music would have been less loud. Although it is not allowed to reserve beds around the pool, if you look outside as from 7 in the morning, a lot of people are laying down towels. We did manage to find a spot each day without this practice, though it was sometimes a challenge to get even 2 beds without a towel (no people). I personally would have taken away all the towels that were laid down prior to 10:00 if no people were on them. The food was very nice and the selection changed each day. Delicious pizza and the kids buffet was much to the linking of our children. Sometimes you have to queue to get inside and be seated, yet this usually goes quite quick. There is a lot of noise in the dining room as the acoustics could be better, some sound dampening elements on the ceilings and partitions between sections could go a long way. We would definitely return.
10
James
22 Nov 2025
·
Stayed 5 nights
Great staff, loads for the kids to do. Clean and a la carte restaurants were super!
Great staff, loads for the kids to do. Clean and a la carte restaurants were super!
10
Paige
5 Sept 2025
·
Stayed 8 nights
Weather amazing, very windy at hotel as in coast. Hotel overall amazing for families, so much for kids to do! Only downside to hotel is lack of lifts and the ones they do have a small
Weather amazing, very windy at hotel as in coast. Hotel overall amazing for families, so much for kids to do! Only downside to hotel is lack of lifts and the ones they do have a small
10
Kevin
24 Sept 2025
·
Stayed 7 nights
Fabulous hotel along with such happy staff. Food at the buffet is excellent, always plenty of choice....food & service at the A La Carte needs work !! Waiters not interested & food not as good as it should be. Pools are so good...very clean but the pools ides/tiled walkways are lethal...accidents everyday with people, kids & adults, slipping up....along with lots of cracked tiles which are like glass. I cut my foot on one but couldn't be bothered to complain....but there are far too many broken tiles along with all the tiles need to be changed to non-slip before there is a serious head injury !! Totally disagree with having to pay for entertainment in the theatre !!
Fabulous hotel along with such happy staff. Food at the buffet is excellent, always plenty of choice....food & service at the A La Carte needs work !! Waiters not interested & food not as good as it should be. Pools are so good...very clean but the pools ides/tiled walkways are lethal...accidents everyday with people, kids & adults, slipping up....along with lots of cracked tiles which are like glass. I cut my foot on one but couldn't be bothered to complain....but there are far too many broken tiles along with all the tiles need to be changed to non-slip before there is a serious head injury !! Totally disagree with having to pay for entertainment in the theatre !!
10
sharon
24 Nov 2024
·
Stayed 7 nights
Great place for kids and adults - lots of kids activities and clubs - great spa
Great place for kids and adults - lots of kids activities and clubs - great spa
8
Audrey
12 Aug 2025
·
Stayed 8 nights
This is one of the cleaniest hotel that I have been to. Everything is well maintained and you can see the staff working hard everyday to keep everything clean. I wish the buffet had more authentic food but there was a lot of choice and even a small section for the kids. It was also my first time in a place where you have to serve yourself a drink around the day since there is no servers to bring it to you at the pool. You also need to reserve your chairs early in the morning if you want to have a place at the pools because at 10am there is no more chairs available.
This is one of the cleaniest hotel that I have been to. Everything is well maintained and you can see the staff working hard everyday to keep everything clean. I wish the buffet had more authentic food but there was a lot of choice and even a small section for the kids. It was also my first time in a place where you have to serve yourself a drink around the day since there is no servers to bring it to you at the pool. You also need to reserve your chairs early in the morning if you want to have a place at the pools because at 10am there is no more chairs available.
10
David John
14 Sept 2025
·
Stayed 7 nights
Room excellent, hotel set up fantastic for small children, but if you want anything extra like to see extra shows or extra visits to themed restaurants you have to pay, and game rooms for kids but again you have to pay
Room excellent, hotel set up fantastic for small children, but if you want anything extra like to see extra shows or extra visits to themed restaurants you have to pay, and game rooms for kids but again you have to pay
6
Victoria
7 Jun 2024
·
Stayed 7 nights
This hotel should be perfect in every way. Sadly, we were there when some major construction was happening resulting in a large area being out of bounds. The construction then expanded into areas that were still open such as in the toddler splash pool. We had to stop our son using it as there were tools left lying around and open drains etc. Various areas randomly were taped off at different times so overall the hotel just didnt feel safe with a 2 year old so we were always a bit on edge.When we mentioned this to reception, they said they didnt think it was unsafe (despite us showing photos of another child picking up tools left at the side of the pool!) and even when we wrote a formal complaint, reception said they couldn't do anything about it and passed us the email of head office. Head office sent a standard 'sorry you were inconvenienced' letter but have failed to address the actual problem! The resort looks stunning and without the construction work, im sure it would have been fabulous. The a la carte restaurants are definitely where you want to eat as the buffet is loud, repetitive and generally just mediocre food. The shows are great and the rooms are fantastic.
This hotel should be perfect in every way. Sadly, we were there when some major construction was happening resulting in a large area being out of bounds. The construction then expanded into areas that were still open such as in the toddler splash pool. We had to stop our son using it as there were tools left lying around and open drains etc. Various areas randomly were taped off at different times so overall the hotel just didnt feel safe with a 2 year old so we were always a bit on edge.When we mentioned this to reception, they said they didnt think it was unsafe (despite us showing photos of another child picking up tools left at the side of the pool!) and even when we wrote a formal complaint, reception said they couldn't do anything about it and passed us the email of head office. Head office sent a standard 'sorry you were inconvenienced' letter but have failed to address the actual problem! The resort looks stunning and without the construction work, im sure it would have been fabulous. The a la carte restaurants are definitely where you want to eat as the buffet is loud, repetitive and generally just mediocre food. The shows are great and the rooms are fantastic.
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AI-generated summary based on recent guest reviews
Cleanliness
Overall standards are high and many describe the property as spotless, but several reviews report dirty cups/plates, occasional cockroaches, drain or odor issues, and cracked or slippery pool tiles.
Related guest reviews
8
David
14 Sept 2024
·
Stayed 7 nights
Hotel was generally great with loads of space around the pool, room was nice with good views, a wide selections of food options, staff were friendly and there was always loads of activities. Only negatives are I become unwell believed due to food (due to questionable taste of an item and symptoms) and not saying it’s related but many of the cups and plates often looked like they hadn’t been cleaned properly, life guards around the pool had next to nil focus on the pool, so don’t assume they are watching, some areas like outdoor stairs need a bit of a refurbishment with lights hanging off the steps, there was some loud refurbishment work taking place which it would have been nice to know about and the evening shows are a bit repetitive.
Hotel was generally great with loads of space around the pool, room was nice with good views, a wide selections of food options, staff were friendly and there was always loads of activities. Only negatives are I become unwell believed due to food (due to questionable taste of an item and symptoms) and not saying it’s related but many of the cups and plates often looked like they hadn’t been cleaned properly, life guards around the pool had next to nil focus on the pool, so don’t assume they are watching, some areas like outdoor stairs need a bit of a refurbishment with lights hanging off the steps, there was some loud refurbishment work taking place which it would have been nice to know about and the evening shows are a bit repetitive.
8
Frederick Charles
17 Sept 2024
·
Stayed 7 nights
Lovely big room but view of car park not great. Saw a cockroach in corridor also no great. Drain smell round the pools also unpleasant
Lovely big room but view of car park not great. Saw a cockroach in corridor also no great. Drain smell round the pools also unpleasant
4
Giulia
7 Nov 2022
·
Zona Piscina pericolosissima, pavimentazione NON idonea ad una zona bagnata come il bordo piscina! Rischi di cadere sempre, anche camminando lentamente e stando attenti: una cosa in accettabile !!! Da rifare urgentemente, veramente molto pericolosa, varie parsone sono cadute, alcune con botte molte gravi! C’è da avere ansia a stare nella zona piscina
Zona Piscina pericolosissima, pavimentazione NON idonea ad una zona bagnata come il bordo piscina! Rischi di cadere sempre, anche camminando lentamente e stando attenti: una cosa in accettabile !!! Da rifare urgentemente, veramente molto pericolosa, varie parsone sono cadute, alcune con botte molte gravi! C’è da avere ansia a stare nella zona piscina
10
Samantha
5 Aug 2025
·
Stayed 10 nights
I can honestly say this was one of the best hotels we have ever stayed at. The hotel itself was immaculate, the staff were incredible and the food and activities they put on for the kids was just next level. We spent 10 days there and we did not want to leave. I literally do not have a bad word to say - 10 stars!!!
I can honestly say this was one of the best hotels we have ever stayed at. The hotel itself was immaculate, the staff were incredible and the food and activities they put on for the kids was just next level. We spent 10 days there and we did not want to leave. I literally do not have a bad word to say - 10 stars!!!
8
Robert
19 May 2024
·
Stayed 4 nights
We enjoyed our stay. However, there was construction being done while we were there and a foul odor of sulfur coming from the construction. Most staff very friendly, but there were a couple who were rude. Need drink menu. Only permitted one show, had to pay for others. Only permitted one restaurant reservation per visit.
We enjoyed our stay. However, there was construction being done while we were there and a foul odor of sulfur coming from the construction. Most staff very friendly, but there were a couple who were rude. Need drink menu. Only permitted one show, had to pay for others. Only permitted one restaurant reservation per visit.
6
Danielle
11 Oct 2023
·
The property was nice. It’s definitely not ALL inclusive. Fresh squeezed OJ in the morning is extra. All the free alcohol tastes like water. The beer is not good. The Buffett is the Buffett. First day is good probably because you are hungry from traveling. The pool is very nice. The activities are not that great. The rooms have AC but don’t get that cool. The lowest temperature setting is 18°C and our room never got colder than 22°C. There are 3 restaurants on the grounds. Italian, Japanese and Steak. We were most excited for the steak restaurant but extremely disappointed. The steak was extremely under seasoned and even though we asked for medium the steak was over cooked. Japanese was ok and Italian was good but I had my meal taken back because it tasted like I was eating salt. Also there are cockroaches is the lobby bar.
The property was nice. It’s definitely not ALL inclusive. Fresh squeezed OJ in the morning is extra. All the free alcohol tastes like water. The beer is not good. The Buffett is the Buffett. First day is good probably because you are hungry from traveling. The pool is very nice. The activities are not that great. The rooms have AC but don’t get that cool. The lowest temperature setting is 18°C and our room never got colder than 22°C. There are 3 restaurants on the grounds. Italian, Japanese and Steak. We were most excited for the steak restaurant but extremely disappointed. The steak was extremely under seasoned and even though we asked for medium the steak was over cooked. Japanese was ok and Italian was good but I had my meal taken back because it tasted like I was eating salt. Also there are cockroaches is the lobby bar.
4
Jordan
4 Sept 2025
·
Stayed 9 nights
Our room was never cleaned properly, 3 days I requested the floors to be cleaned and this didn't happen. Mini bar consists of a can of beer and 3 soft drinks that is all. Bed sheets were not changed once for the whole 9 nights. Our neighbours in our room had a fight on their first night, and then every day from this we had nothing but drunken noise waking up our kids. Had to wait for food as kept running out, never offered a drink when we sat for dinner had to chase staff down just to get a drink. Food was always cold, nothing is hot apart from pasta if you request to have it cooked fresh in front of you, plates and glasses were rotten EVERY DAY.
Our room was never cleaned properly, 3 days I requested the floors to be cleaned and this didn't happen. Mini bar consists of a can of beer and 3 soft drinks that is all. Bed sheets were not changed once for the whole 9 nights. Our neighbours in our room had a fight on their first night, and then every day from this we had nothing but drunken noise waking up our kids. Had to wait for food as kept running out, never offered a drink when we sat for dinner had to chase staff down just to get a drink. Food was always cold, nothing is hot apart from pasta if you request to have it cooked fresh in front of you, plates and glasses were rotten EVERY DAY.
8
Audrey
12 Aug 2025
·
Stayed 8 nights
This is one of the cleaniest hotel that I have been to. Everything is well maintained and you can see the staff working hard everyday to keep everything clean. I wish the buffet had more authentic food but there was a lot of choice and even a small section for the kids. It was also my first time in a place where you have to serve yourself a drink around the day since there is no servers to bring it to you at the pool. You also need to reserve your chairs early in the morning if you want to have a place at the pools because at 10am there is no more chairs available.
This is one of the cleaniest hotel that I have been to. Everything is well maintained and you can see the staff working hard everyday to keep everything clean. I wish the buffet had more authentic food but there was a lot of choice and even a small section for the kids. It was also my first time in a place where you have to serve yourself a drink around the day since there is no servers to bring it to you at the pool. You also need to reserve your chairs early in the morning if you want to have a place at the pools because at 10am there is no more chairs available.
2
SURADHA
31 Mar 2023
·
Stayed 5 nights
Pool temperature was below 20 and un enjoyable for kids. Cockroaches everywhere even in the food hall and worst One i saw was running over the bread. Zone 7 smells like drain and the TV wasn’t working in the room. Looks like I need to bring hdmi to connect my laptop with tv to watch any entertainment
Pool temperature was below 20 and un enjoyable for kids. Cockroaches everywhere even in the food hall and worst One i saw was running over the bread. Zone 7 smells like drain and the TV wasn’t working in the room. Looks like I need to bring hdmi to connect my laptop with tv to watch any entertainment
10
R
1 Nov 2025
·
Stayed 7 nights
Clean throughout. Loads of helpful staff
Clean throughout. Loads of helpful staff
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AI-generated summary based on recent guest reviews
Rooms
Rooms and family suites are modern, spacious and comfortable, with some enjoying sea or pool views; a few note small balconies. Reports include weak air conditioning, noise through adjoining doors, and occasional issues like leaks or ants, sometimes resolved by room moves or maintenance.
Related guest reviews
6
Katie
9 Aug 2025
·
Stayed 7 nights
Rooms are great, huge, clean, comfortable beds with a nice bathroom. Kids facilities including kids club, shows/mini disco are excellent. The location is fine, gorgeous views of the sea and if you're willing to walk to Los Agios, the best meals we had all week was at a lovely restaurant overlooking the sea. The problem with the hotel, for us, was the food. The breakfast was fine, we didn't use the lunch buffet as we preferred the local restaurants. The dinner buffet was a huge disappointment. The freshly cooked meat and fish were flavourless/over cooked. The salads were regurgitated using leftovers. We felt everything lacked flavour. The house wine is pretty terrible in our opinion. However, the a la carte restaurants were a bigger disappointment. The kids loved making their own pizzas at the Italian but our seafood pasta was flavourless and the fish overcooked. The tiramisu was the same as we'd tried at the buffet the previous evening. The steakhouse was a disaster for us, all four adults ordered the entrecôte and sent it back. We tried to fill up on the chips and dessert, same cheesecake as the buffet. The Manager was useless. I'm pretty sure that the kitchen used is the same throughout the hotel. We cancelled the Japanese and ate out the last two evenings. So overall, the kids loved it and the staff and service were great, the food for the adults, in our opinion is not up to scratch.
Rooms are great, huge, clean, comfortable beds with a nice bathroom. Kids facilities including kids club, shows/mini disco are excellent. The location is fine, gorgeous views of the sea and if you're willing to walk to Los Agios, the best meals we had all week was at a lovely restaurant overlooking the sea. The problem with the hotel, for us, was the food. The breakfast was fine, we didn't use the lunch buffet as we preferred the local restaurants. The dinner buffet was a huge disappointment. The freshly cooked meat and fish were flavourless/over cooked. The salads were regurgitated using leftovers. We felt everything lacked flavour. The house wine is pretty terrible in our opinion. However, the a la carte restaurants were a bigger disappointment. The kids loved making their own pizzas at the Italian but our seafood pasta was flavourless and the fish overcooked. The tiramisu was the same as we'd tried at the buffet the previous evening. The steakhouse was a disaster for us, all four adults ordered the entrecôte and sent it back. We tried to fill up on the chips and dessert, same cheesecake as the buffet. The Manager was useless. I'm pretty sure that the kitchen used is the same throughout the hotel. We cancelled the Japanese and ate out the last two evenings. So overall, the kids loved it and the staff and service were great, the food for the adults, in our opinion is not up to scratch.
8
Nicola
28 Oct 2025
·
Stayed 9 nights
Absolutely brilliant hotel. The entertainment team work so hard & are great with the kids who adore them. In particular, Bouba, Elena & Maria were amazing. The Candymen are also fantastic & were the highlight of our trip! The main Candyman was also so good with the kids as well as being incredibly talented. The shows are top level, well worth booking! The rooms are really modern, clean & a great size though the balcony is small. The bar staff were also lovely & helpful & great with younger guests as were the cleaners. There were a few small issues with our stay that stopped me giving it the full 5*. The 1st was that the air con in our room wasn’t working. We reported this twice before maintenance came. They eventually agreed it wasn’t working but left & never came back so it remained broken for our stay. Although the food is largely good & labelled, not all items were labelled clearly with allergens. It would also be nice if there were desserts available to cater for more dietary requirements (there’s only so much melon you can eat!) & there weren’t many light snacks available in the day, particularly for those with dietary issues. The final food issue was one of our party got food poisoning from the buffet which was reported but with no reaction. The final frustration was the sun loungers which isn’t unique to the hotel. By the end of our stay the majority of loungers were reserved by 7.30am, even though on multiple occasions, the reserved chairs remained empty all day
Absolutely brilliant hotel. The entertainment team work so hard & are great with the kids who adore them. In particular, Bouba, Elena & Maria were amazing. The Candymen are also fantastic & were the highlight of our trip! The main Candyman was also so good with the kids as well as being incredibly talented. The shows are top level, well worth booking! The rooms are really modern, clean & a great size though the balcony is small. The bar staff were also lovely & helpful & great with younger guests as were the cleaners. There were a few small issues with our stay that stopped me giving it the full 5*. The 1st was that the air con in our room wasn’t working. We reported this twice before maintenance came. They eventually agreed it wasn’t working but left & never came back so it remained broken for our stay. Although the food is largely good & labelled, not all items were labelled clearly with allergens. It would also be nice if there were desserts available to cater for more dietary requirements (there’s only so much melon you can eat!) & there weren’t many light snacks available in the day, particularly for those with dietary issues. The final food issue was one of our party got food poisoning from the buffet which was reported but with no reaction. The final frustration was the sun loungers which isn’t unique to the hotel. By the end of our stay the majority of loungers were reserved by 7.30am, even though on multiple occasions, the reserved chairs remained empty all day
10
LEIGH
9 Sept 2025
·
Stayed 4 nights
I travelled to the Bahia Principe Fantasia with my Wife, for a 4-night stay to celebrate the end of the Summer Holidays... we didn't bring the kids! We enjoyed a swim-up room / suite which was clean, spacious and had a wonderfully large bed, sofa and impressive bathroom complete with rainfall shower. Our swim-up was East facing which meant we got glorious sunshine until about 1pm, at which point we moved to the main pools in the hotel. We particularly enjoyed the adults only infinity pool, although there are less sunbeds in this area so it's not always a given you can get a spot. Positives: Good food, with 3 al a carte restaurants which I'm told are all fantastic. We ate in the steak restaurant and it was very nice indeed. Breakfast is very good Bars are great. Soft drinks and beer are on the customers side of the bar so you can fill / refill as much as you want without having to wait. The hotel is very clean and you can't miss the dedicated team who are working quite literally around the clock to maintain standards Mini-bar is refilled every day. Pool towels can be changed as often as you like. Negatives: There are a lot of kids. Occasionally, they get into the adults only pool / area. If you find a staff member they will kick them out, but the area is not routinely patrolled and the presence of kids is annoying. The entertainments team are often of the opinion that the louder the music is, the more fun everyone is having. Someone should tell them to turn it down
I travelled to the Bahia Principe Fantasia with my Wife, for a 4-night stay to celebrate the end of the Summer Holidays... we didn't bring the kids! We enjoyed a swim-up room / suite which was clean, spacious and had a wonderfully large bed, sofa and impressive bathroom complete with rainfall shower. Our swim-up was East facing which meant we got glorious sunshine until about 1pm, at which point we moved to the main pools in the hotel. We particularly enjoyed the adults only infinity pool, although there are less sunbeds in this area so it's not always a given you can get a spot. Positives: Good food, with 3 al a carte restaurants which I'm told are all fantastic. We ate in the steak restaurant and it was very nice indeed. Breakfast is very good Bars are great. Soft drinks and beer are on the customers side of the bar so you can fill / refill as much as you want without having to wait. The hotel is very clean and you can't miss the dedicated team who are working quite literally around the clock to maintain standards Mini-bar is refilled every day. Pool towels can be changed as often as you like. Negatives: There are a lot of kids. Occasionally, they get into the adults only pool / area. If you find a staff member they will kick them out, but the area is not routinely patrolled and the presence of kids is annoying. The entertainments team are often of the opinion that the louder the music is, the more fun everyone is having. Someone should tell them to turn it down
10
Clare
30 Jul 2025
·
Stayed 7 nights
Staff were amazing and so were the shows. The room was lovely. We did have a lot of mosquitos in our room but i dont think they can do much about that. The pools were lovely. Only thing that could be better was the mini disco and kids clubs were targetted at very young children and my daughter who had just turned 8 felt it was a bit babyish for her but she is too young for the teen sessions. If there was a family disco that would be better but overall the place was fantastic and we would definitely go back.
Staff were amazing and so were the shows. The room was lovely. We did have a lot of mosquitos in our room but i dont think they can do much about that. The pools were lovely. Only thing that could be better was the mini disco and kids clubs were targetted at very young children and my daughter who had just turned 8 felt it was a bit babyish for her but she is too young for the teen sessions. If there was a family disco that would be better but overall the place was fantastic and we would definitely go back.
8
Matt
30 Oct 2025
·
Stayed 8 nights
Family suite was fantastic and hotel was really clean. Food was ok, could have been better. Some staff were rude at the à la carte restaurants and reception was always busy. Had a leak in our room, but was fixed quickly by the maintenance team. Hotel was very big and extremely busy as soon as half term hit.
Family suite was fantastic and hotel was really clean. Food was ok, could have been better. Some staff were rude at the à la carte restaurants and reception was always busy. Had a leak in our room, but was fixed quickly by the maintenance team. Hotel was very big and extremely busy as soon as half term hit.
8
Frank
27 Nov 2024
·
Stayed 5 nights
I would have given five stars all-around if not for the first room we were given which was infested with ants, including my daughter’s bed. Thankfully, we were moved to a new room which was fabulous. The property itself is immaculate, the staff is very accommodating and the food was surprisingly good, especially the Italian and Steakhouse. The Japanese restaurant was the least favorite, and would be better served as an authentic Spanish restaurant. The adult pool area was most welcome, although heating the water would be an added bonus. The spa was a bit underwhelming as well as the treatments. Overall, it’s a very solid option for an all-inclusive resort.
I would have given five stars all-around if not for the first room we were given which was infested with ants, including my daughter’s bed. Thankfully, we were moved to a new room which was fabulous. The property itself is immaculate, the staff is very accommodating and the food was surprisingly good, especially the Italian and Steakhouse. The Japanese restaurant was the least favorite, and would be better served as an authentic Spanish restaurant. The adult pool area was most welcome, although heating the water would be an added bonus. The spa was a bit underwhelming as well as the treatments. Overall, it’s a very solid option for an all-inclusive resort.
6
Danielle
11 Oct 2023
·
The property was nice. It’s definitely not ALL inclusive. Fresh squeezed OJ in the morning is extra. All the free alcohol tastes like water. The beer is not good. The Buffett is the Buffett. First day is good probably because you are hungry from traveling. The pool is very nice. The activities are not that great. The rooms have AC but don’t get that cool. The lowest temperature setting is 18°C and our room never got colder than 22°C. There are 3 restaurants on the grounds. Italian, Japanese and Steak. We were most excited for the steak restaurant but extremely disappointed. The steak was extremely under seasoned and even though we asked for medium the steak was over cooked. Japanese was ok and Italian was good but I had my meal taken back because it tasted like I was eating salt. Also there are cockroaches is the lobby bar.
The property was nice. It’s definitely not ALL inclusive. Fresh squeezed OJ in the morning is extra. All the free alcohol tastes like water. The beer is not good. The Buffett is the Buffett. First day is good probably because you are hungry from traveling. The pool is very nice. The activities are not that great. The rooms have AC but don’t get that cool. The lowest temperature setting is 18°C and our room never got colder than 22°C. There are 3 restaurants on the grounds. Italian, Japanese and Steak. We were most excited for the steak restaurant but extremely disappointed. The steak was extremely under seasoned and even though we asked for medium the steak was over cooked. Japanese was ok and Italian was good but I had my meal taken back because it tasted like I was eating salt. Also there are cockroaches is the lobby bar.
10
Sandra
17 Dec 2023
·
Stayed 7 nights
Beautiful hotel in every aspect, from the reception area to the terraces, bars, restaurants, pool areas & the Junior Suite I stayed in was extremely spacious and comfortable. Only slight downside was my suite had an adjoining door to the next room & I was very aware of the guests in there as I could hear everything.
Beautiful hotel in every aspect, from the reception area to the terraces, bars, restaurants, pool areas & the Junior Suite I stayed in was extremely spacious and comfortable. Only slight downside was my suite had an adjoining door to the next room & I was very aware of the guests in there as I could hear everything.
8
Nicolas
12 Oct 2023
·
Stayed 6 nights
C'est notre 2ème séjours avec les enfants. Nous apprécions pleinement les lieux, les piscines, les shows, et le buffet. Les chambres sont très belles, spatieuses et propres. L'endroit est très propre. Le service au buffet était correct mais moins bien que l'année passée: à 2 reprises notre tables a été débarassée et mise à disposition pour d'autres invités alors que nous nous servions au buffet, les serveurs n'étaient pas très réactifs lors de la commande des boissons. Finalement les shows ont en mis plein les yeux, nous en gardons un très bon souvenir.
C'est notre 2ème séjours avec les enfants. Nous apprécions pleinement les lieux, les piscines, les shows, et le buffet. Les chambres sont très belles, spatieuses et propres. L'endroit est très propre. Le service au buffet était correct mais moins bien que l'année passée: à 2 reprises notre tables a été débarassée et mise à disposition pour d'autres invités alors que nous nous servions au buffet, les serveurs n'étaient pas très réactifs lors de la commande des boissons. Finalement les shows ont en mis plein les yeux, nous en gardons un très bon souvenir.
8
Nicola
21 Aug 2024
·
Stayed 8 nights
Review from the point of view of a couple without kids: We stayed in the adults only swim up suite, overlooking the sea. The room and pool were stunning and the seaview location was very quiet, which some may like. If you prefer pool noise, request to have a swim up suite that's overlooking the pool. There is an adults only infinity pool which overlooks the sea. There is a security guard manning the area some of the time, however for a part of the day, nobody keeps watch and many adults choose to bring their children into the pool. This was disappointing as although we realise it's a child friendly hotel, we chose to stay here under the assumption that we could relax in an adult only area. The remainder of the hotel is child friendly so we hoped that this small area would be our peaceful zone. This was the biggest flaw in our opinion. Other than this, it's a great hotel with lots on offer. If you are a family with children, it's a great place to stay.
Review from the point of view of a couple without kids: We stayed in the adults only swim up suite, overlooking the sea. The room and pool were stunning and the seaview location was very quiet, which some may like. If you prefer pool noise, request to have a swim up suite that's overlooking the pool. There is an adults only infinity pool which overlooks the sea. There is a security guard manning the area some of the time, however for a part of the day, nobody keeps watch and many adults choose to bring their children into the pool. This was disappointing as although we realise it's a child friendly hotel, we chose to stay here under the assumption that we could relax in an adult only area. The remainder of the hotel is child friendly so we hoped that this small area would be our peaceful zone. This was the biggest flaw in our opinion. Other than this, it's a great hotel with lots on offer. If you are a family with children, it's a great place to stay.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, hard‑working and great with children, yet service can be inconsistent: reception gets busy, some restaurant teams feel understaffed or rude, and a few guests faced billing disputes or slow responses to problems.
Related guest reviews
10
Honey
19 Aug 2025
·
Stayed 7 nights
Fantastic resort. The staff work tirelessly to ensure a 5 star experience. The highlight was the kids club team who were amazing with the kids throughout our stay. Resort is big enough with so much activities that it keeps you entertained for the entire stay.
Fantastic resort. The staff work tirelessly to ensure a 5 star experience. The highlight was the kids club team who were amazing with the kids throughout our stay. Resort is big enough with so much activities that it keeps you entertained for the entire stay.
8
Matt
30 Oct 2025
·
Stayed 8 nights
Family suite was fantastic and hotel was really clean. Food was ok, could have been better. Some staff were rude at the à la carte restaurants and reception was always busy. Had a leak in our room, but was fixed quickly by the maintenance team. Hotel was very big and extremely busy as soon as half term hit.
Family suite was fantastic and hotel was really clean. Food was ok, could have been better. Some staff were rude at the à la carte restaurants and reception was always busy. Had a leak in our room, but was fixed quickly by the maintenance team. Hotel was very big and extremely busy as soon as half term hit.
2
Jenny
18 Jul 2024
·
Stayed 14 nights
The hotel is gorgeous. That is about it. The service is beyond poor, you are just ignored and by the time you have waved someone down they look at you like you are something on the bottom of their shoe. I got food poisoning from the buffet restaurant after 1 week and ended up in hospital at my own cost. the hotel didn't care. When we rang for emergency assistance reception answered the phone and then ignored us, when we went to reception as they would not answer the phone, they said they were too busy. I was lying paralysed on the floor of my bathroom due to the food poisoning. My mums room - the ceiling in the bathroom had a bad leak, the ceiling partially came down, and she slipped. no answer from the reception on the phone. had to get a passing bell boy to help contact them. Then again we were ignored and nobody came to look at the leak, it Took me to go to reception where I was treated awfully by the men on reception and ended up crying. But the ladies were kinder. Do not waste your money on this uncaring, unprofessional and generally poor quality hotel.
The hotel is gorgeous. That is about it. The service is beyond poor, you are just ignored and by the time you have waved someone down they look at you like you are something on the bottom of their shoe. I got food poisoning from the buffet restaurant after 1 week and ended up in hospital at my own cost. the hotel didn't care. When we rang for emergency assistance reception answered the phone and then ignored us, when we went to reception as they would not answer the phone, they said they were too busy. I was lying paralysed on the floor of my bathroom due to the food poisoning. My mums room - the ceiling in the bathroom had a bad leak, the ceiling partially came down, and she slipped. no answer from the reception on the phone. had to get a passing bell boy to help contact them. Then again we were ignored and nobody came to look at the leak, it Took me to go to reception where I was treated awfully by the men on reception and ended up crying. But the ladies were kinder. Do not waste your money on this uncaring, unprofessional and generally poor quality hotel.
10
Lauren
10 Sept 2025
·
Stayed 14 nights
This property never disappoints. The hotel and staff are amazing and are more than happy to make your stay the best ever.
This property never disappoints. The hotel and staff are amazing and are more than happy to make your stay the best ever.
4
Jordan
4 Sept 2025
·
Stayed 9 nights
Our room was never cleaned properly, 3 days I requested the floors to be cleaned and this didn't happen. Mini bar consists of a can of beer and 3 soft drinks that is all. Bed sheets were not changed once for the whole 9 nights. Our neighbours in our room had a fight on their first night, and then every day from this we had nothing but drunken noise waking up our kids. Had to wait for food as kept running out, never offered a drink when we sat for dinner had to chase staff down just to get a drink. Food was always cold, nothing is hot apart from pasta if you request to have it cooked fresh in front of you, plates and glasses were rotten EVERY DAY.
Our room was never cleaned properly, 3 days I requested the floors to be cleaned and this didn't happen. Mini bar consists of a can of beer and 3 soft drinks that is all. Bed sheets were not changed once for the whole 9 nights. Our neighbours in our room had a fight on their first night, and then every day from this we had nothing but drunken noise waking up our kids. Had to wait for food as kept running out, never offered a drink when we sat for dinner had to chase staff down just to get a drink. Food was always cold, nothing is hot apart from pasta if you request to have it cooked fresh in front of you, plates and glasses were rotten EVERY DAY.
10
Elena
26 Jun 2025
·
Stayed 8 nights
Another fantastic stay at the Bahía Príncipe Fantasía in Chafiras. The staff is wonderful and the facilities are always kept up to an outstanding standard (we saw NO DIFFERENCE in two years). The food has also greatly improved since our last stay (it was great then, now it’s fantastic). Our little one loved it and we did too! We will be back.
Another fantastic stay at the Bahía Príncipe Fantasía in Chafiras. The staff is wonderful and the facilities are always kept up to an outstanding standard (we saw NO DIFFERENCE in two years). The food has also greatly improved since our last stay (it was great then, now it’s fantastic). Our little one loved it and we did too! We will be back.
10
Sheila
16 May 2024
·
Stayed 7 nights
We had an amazing stay at the Bahia Principe Fantasia. We went all inclusive and the food was amazing, the staff were super friendly, the accommodation was spacious, comfortable and clean and the public areas - pool, toilets, deckchairs etc - were immaculate. We will be returning
We had an amazing stay at the Bahia Principe Fantasia. We went all inclusive and the food was amazing, the staff were super friendly, the accommodation was spacious, comfortable and clean and the public areas - pool, toilets, deckchairs etc - were immaculate. We will be returning
10
SUNIL
31 May 2025
·
Stayed 6 nights
Amazing staff, had issue with flight's and the hotel were very much accommodating and understanding. James on front desk is a star. Food was plentiful though themed nights wouldnt go amiss in future.
Amazing staff, had issue with flight's and the hotel were very much accommodating and understanding. James on front desk is a star. Food was plentiful though themed nights wouldnt go amiss in future.
10
Sean
1 Nov 2025
·
Stayed 9 nights
Excellent Hotel, the staff are just excellent as well, nothing is a problem for them, always engaging and smiling.
Excellent Hotel, the staff are just excellent as well, nothing is a problem for them, always engaging and smiling.
2
Bhavit
28 Jun 2025
·
Stayed 5 nights
To begin with, we experienced a significant pricing discrepancy related to our children’s ages. Although we correctly inputed their ages (both over 2 years old) during the booking process, they were incorrectly classified as “babies,” resulting in unexpected charges at check-in. To make matters worse, we were asked to pay at the current daily rate rather than having the charges aligned with our original booking date. Despite trying to resolve this at the hotel, support from both customer service and hotel staff was minimal, leaving us feeling disregarded and disappointed. We had paid specifically for a sea view room for a personal reason but were given a view of a footpath instead. While we were eventually offered a new room, it wasn’t until the evening of our second day—by which point we had unpacked and our children were settled. The delayed offer did little to resolve the issue or compensate for the inconvenience. We were also disappointed to learn that while the child pricing bracket covers ages 2 to 12, the children’s activities were restricted to children aged 3 and above. This important detail is not highlighted on your website nor through booking. This has meant our children could not participate despite being charged full child’s rate. Furthermore, overall food quality and service also fell short. There were persistent flies around the buffet area, which raised hygiene concerns. This is not a five star hotel.
To begin with, we experienced a significant pricing discrepancy related to our children’s ages. Although we correctly inputed their ages (both over 2 years old) during the booking process, they were incorrectly classified as “babies,” resulting in unexpected charges at check-in. To make matters worse, we were asked to pay at the current daily rate rather than having the charges aligned with our original booking date. Despite trying to resolve this at the hotel, support from both customer service and hotel staff was minimal, leaving us feeling disregarded and disappointed. We had paid specifically for a sea view room for a personal reason but were given a view of a footpath instead. While we were eventually offered a new room, it wasn’t until the evening of our second day—by which point we had unpacked and our children were settled. The delayed offer did little to resolve the issue or compensate for the inconvenience. We were also disappointed to learn that while the child pricing bracket covers ages 2 to 12, the children’s activities were restricted to children aged 3 and above. This important detail is not highlighted on your website nor through booking. This has meant our children could not participate despite being charged full child’s rate. Furthermore, overall food quality and service also fell short. There were persistent flies around the buffet area, which raised hygiene concerns. This is not a five star hotel.
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AI-generated summary based on recent guest reviews
Location
Coastal with sea views and about 15 minutes from the airport; it can be windy and sits under the flight path. Several guests noted little to do immediately nearby, though some enjoyed shoreline walks to local spots.
Related guest reviews
6
Katie
9 Aug 2025
·
Stayed 7 nights
Rooms are great, huge, clean, comfortable beds with a nice bathroom. Kids facilities including kids club, shows/mini disco are excellent. The location is fine, gorgeous views of the sea and if you're willing to walk to Los Agios, the best meals we had all week was at a lovely restaurant overlooking the sea. The problem with the hotel, for us, was the food. The breakfast was fine, we didn't use the lunch buffet as we preferred the local restaurants. The dinner buffet was a huge disappointment. The freshly cooked meat and fish were flavourless/over cooked. The salads were regurgitated using leftovers. We felt everything lacked flavour. The house wine is pretty terrible in our opinion. However, the a la carte restaurants were a bigger disappointment. The kids loved making their own pizzas at the Italian but our seafood pasta was flavourless and the fish overcooked. The tiramisu was the same as we'd tried at the buffet the previous evening. The steakhouse was a disaster for us, all four adults ordered the entrecôte and sent it back. We tried to fill up on the chips and dessert, same cheesecake as the buffet. The Manager was useless. I'm pretty sure that the kitchen used is the same throughout the hotel. We cancelled the Japanese and ate out the last two evenings. So overall, the kids loved it and the staff and service were great, the food for the adults, in our opinion is not up to scratch.
Rooms are great, huge, clean, comfortable beds with a nice bathroom. Kids facilities including kids club, shows/mini disco are excellent. The location is fine, gorgeous views of the sea and if you're willing to walk to Los Agios, the best meals we had all week was at a lovely restaurant overlooking the sea. The problem with the hotel, for us, was the food. The breakfast was fine, we didn't use the lunch buffet as we preferred the local restaurants. The dinner buffet was a huge disappointment. The freshly cooked meat and fish were flavourless/over cooked. The salads were regurgitated using leftovers. We felt everything lacked flavour. The house wine is pretty terrible in our opinion. However, the a la carte restaurants were a bigger disappointment. The kids loved making their own pizzas at the Italian but our seafood pasta was flavourless and the fish overcooked. The tiramisu was the same as we'd tried at the buffet the previous evening. The steakhouse was a disaster for us, all four adults ordered the entrecôte and sent it back. We tried to fill up on the chips and dessert, same cheesecake as the buffet. The Manager was useless. I'm pretty sure that the kitchen used is the same throughout the hotel. We cancelled the Japanese and ate out the last two evenings. So overall, the kids loved it and the staff and service were great, the food for the adults, in our opinion is not up to scratch.
10
Fotis
25 Aug 2024
·
Stayed 8 nights
We stayed at this hotel for 8 nights during August along with three other families. The hotel is huge and beautiful and staff are very friendly. There is something for everyone, whether you fancy the adult pools, children's pool area, kids games room, spa or the infinity area. We stayed in the junior suite and we had the most beautiful sea view where you could walk along accessing the gate with your wrist band. These gates get locked at 8pm but you can still get back by walking around to the front. Lovely scenery! Our room was lovely and spacious and very clean. It is quite windy but still very warm. I needed a cardigan the first two nights but after that it warmed up. The buffet was ok, as expected. It can get repetitive, so it was great to break it up with the three restaurants that are included within the all inclusive package. These were booked prior to arriving through their app. Asian, Italian and the steak house. They were all great but my favourite was the Asian restaurant. It was spot on! You are also entitled to two shows which were great! Again, you will need to book through their app. For those that don't fancy the buffet during lunch, there is a fast food option by the pool area where you can order burgers, chicken wings, chips and plenty of salads and fruit. Imagine ordering at McDonald's, same way using your room number. I also recommend you check in online prior to arrival as this will save you time.
We stayed at this hotel for 8 nights during August along with three other families. The hotel is huge and beautiful and staff are very friendly. There is something for everyone, whether you fancy the adult pools, children's pool area, kids games room, spa or the infinity area. We stayed in the junior suite and we had the most beautiful sea view where you could walk along accessing the gate with your wrist band. These gates get locked at 8pm but you can still get back by walking around to the front. Lovely scenery! Our room was lovely and spacious and very clean. It is quite windy but still very warm. I needed a cardigan the first two nights but after that it warmed up. The buffet was ok, as expected. It can get repetitive, so it was great to break it up with the three restaurants that are included within the all inclusive package. These were booked prior to arriving through their app. Asian, Italian and the steak house. They were all great but my favourite was the Asian restaurant. It was spot on! You are also entitled to two shows which were great! Again, you will need to book through their app. For those that don't fancy the buffet during lunch, there is a fast food option by the pool area where you can order burgers, chicken wings, chips and plenty of salads and fruit. Imagine ordering at McDonald's, same way using your room number. I also recommend you check in online prior to arrival as this will save you time.
10
Georgios
22 Aug 2024
·
Stayed 8 nights
A huge hotel with everything you need during your stay. Very close to the airport (15 minutes drive). Lots of choice for food and entertainment.
A huge hotel with everything you need during your stay. Very close to the airport (15 minutes drive). Lots of choice for food and entertainment.
10
Paige
5 Sept 2025
·
Stayed 8 nights
Weather amazing, very windy at hotel as in coast. Hotel overall amazing for families, so much for kids to do! Only downside to hotel is lack of lifts and the ones they do have a small
Weather amazing, very windy at hotel as in coast. Hotel overall amazing for families, so much for kids to do! Only downside to hotel is lack of lifts and the ones they do have a small
10
Jonathan
13 Jan 2025
·
Stayed 4 nights
All inclusive - beautiful hotel - large pool areas, very family friendly, lovely staff, near airport.
All inclusive - beautiful hotel - large pool areas, very family friendly, lovely staff, near airport.
10
frantz
23 Dec 2024
·
Stayed 4 nights
Hotel, location, service
Hotel, location, service
10
Ahmed
27 Dec 2024
·
Stayed 5 nights
Everything was outstanding! The room was spacious, modern, and well-maintained, with facilities in excellent condition. The entertainment options for both adults and kids were fantastic, and the variety of food offered was very good. Plus, the view was absolutely stunning. While the location is conveniently 15 minutes from the airport, it’s a bit far (about a 30-minute drive) from the main tourist hub, Avenida Las Americas. Additionally, it would have been great to see halal food options included, as these were unavailable.
Everything was outstanding! The room was spacious, modern, and well-maintained, with facilities in excellent condition. The entertainment options for both adults and kids were fantastic, and the variety of food offered was very good. Plus, the view was absolutely stunning. While the location is conveniently 15 minutes from the airport, it’s a bit far (about a 30-minute drive) from the main tourist hub, Avenida Las Americas. Additionally, it would have been great to see halal food options included, as these were unavailable.
8
Iain
3 Aug 2025
·
Stayed 9 nights
The staff were amazing. Food was fabulous, however the location has little to do and is in the flight path so planes cross very frequently and from our room we could see the runway
The staff were amazing. Food was fabulous, however the location has little to do and is in the flight path so planes cross very frequently and from our room we could see the runway
8
Steinar
1 Jan 2023
·
Stayed 7 nights
Hyggelig personell og bra renhold. God og meget variert utvalg av mat og drikke. Litt bråkete i den store matsalen, men de hadde et alternativ som var stillere og et utealternativ. Mye opplegg for mindre barn og for familie med mindre barn. Underholdning av varierende art på kveldene. Flott sted med fire basseng for familem og et for de minste og en avdeling hvor det bare skulle være voksne.Ingen fin badestrand i nærheten. Langt til badeland på denne årstiden(jul). Veldig varierende taxipriser.
Hyggelig personell og bra renhold. God og meget variert utvalg av mat og drikke. Litt bråkete i den store matsalen, men de hadde et alternativ som var stillere og et utealternativ. Mye opplegg for mindre barn og for familie med mindre barn. Underholdning av varierende art på kveldene. Flott sted med fire basseng for familem og et for de minste og en avdeling hvor det bare skulle være voksne.Ingen fin badestrand i nærheten. Langt til badeland på denne årstiden(jul). Veldig varierende taxipriser.
8
Nicola
21 Aug 2024
·
Stayed 8 nights
Review from the point of view of a couple without kids: We stayed in the adults only swim up suite, overlooking the sea. The room and pool were stunning and the seaview location was very quiet, which some may like. If you prefer pool noise, request to have a swim up suite that's overlooking the pool. There is an adults only infinity pool which overlooks the sea. There is a security guard manning the area some of the time, however for a part of the day, nobody keeps watch and many adults choose to bring their children into the pool. This was disappointing as although we realise it's a child friendly hotel, we chose to stay here under the assumption that we could relax in an adult only area. The remainder of the hotel is child friendly so we hoped that this small area would be our peaceful zone. This was the biggest flaw in our opinion. Other than this, it's a great hotel with lots on offer. If you are a family with children, it's a great place to stay.
Review from the point of view of a couple without kids: We stayed in the adults only swim up suite, overlooking the sea. The room and pool were stunning and the seaview location was very quiet, which some may like. If you prefer pool noise, request to have a swim up suite that's overlooking the pool. There is an adults only infinity pool which overlooks the sea. There is a security guard manning the area some of the time, however for a part of the day, nobody keeps watch and many adults choose to bring their children into the pool. This was disappointing as although we realise it's a child friendly hotel, we chose to stay here under the assumption that we could relax in an adult only area. The remainder of the hotel is child friendly so we hoped that this small area would be our peaceful zone. This was the biggest flaw in our opinion. Other than this, it's a great hotel with lots on offer. If you are a family with children, it's a great place to stay.
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AI-generated summary based on recent guest reviews
Dining
Dining is inconsistent: many appreciate the variety, but others find the buffet repetitive or mediocre, with limited clearly labeled options for allergies/vegetarians and uneven quality at à la carte venues. Reservations are limited, queues appear at peak times, and some drinks or extras carry surcharges.
Related guest reviews
6
Katie
9 Aug 2025
·
Stayed 7 nights
Rooms are great, huge, clean, comfortable beds with a nice bathroom. Kids facilities including kids club, shows/mini disco are excellent. The location is fine, gorgeous views of the sea and if you're willing to walk to Los Agios, the best meals we had all week was at a lovely restaurant overlooking the sea. The problem with the hotel, for us, was the food. The breakfast was fine, we didn't use the lunch buffet as we preferred the local restaurants. The dinner buffet was a huge disappointment. The freshly cooked meat and fish were flavourless/over cooked. The salads were regurgitated using leftovers. We felt everything lacked flavour. The house wine is pretty terrible in our opinion. However, the a la carte restaurants were a bigger disappointment. The kids loved making their own pizzas at the Italian but our seafood pasta was flavourless and the fish overcooked. The tiramisu was the same as we'd tried at the buffet the previous evening. The steakhouse was a disaster for us, all four adults ordered the entrecôte and sent it back. We tried to fill up on the chips and dessert, same cheesecake as the buffet. The Manager was useless. I'm pretty sure that the kitchen used is the same throughout the hotel. We cancelled the Japanese and ate out the last two evenings. So overall, the kids loved it and the staff and service were great, the food for the adults, in our opinion is not up to scratch.
Rooms are great, huge, clean, comfortable beds with a nice bathroom. Kids facilities including kids club, shows/mini disco are excellent. The location is fine, gorgeous views of the sea and if you're willing to walk to Los Agios, the best meals we had all week was at a lovely restaurant overlooking the sea. The problem with the hotel, for us, was the food. The breakfast was fine, we didn't use the lunch buffet as we preferred the local restaurants. The dinner buffet was a huge disappointment. The freshly cooked meat and fish were flavourless/over cooked. The salads were regurgitated using leftovers. We felt everything lacked flavour. The house wine is pretty terrible in our opinion. However, the a la carte restaurants were a bigger disappointment. The kids loved making their own pizzas at the Italian but our seafood pasta was flavourless and the fish overcooked. The tiramisu was the same as we'd tried at the buffet the previous evening. The steakhouse was a disaster for us, all four adults ordered the entrecôte and sent it back. We tried to fill up on the chips and dessert, same cheesecake as the buffet. The Manager was useless. I'm pretty sure that the kitchen used is the same throughout the hotel. We cancelled the Japanese and ate out the last two evenings. So overall, the kids loved it and the staff and service were great, the food for the adults, in our opinion is not up to scratch.
8
Nicola
28 Oct 2025
·
Stayed 9 nights
Absolutely brilliant hotel. The entertainment team work so hard & are great with the kids who adore them. In particular, Bouba, Elena & Maria were amazing. The Candymen are also fantastic & were the highlight of our trip! The main Candyman was also so good with the kids as well as being incredibly talented. The shows are top level, well worth booking! The rooms are really modern, clean & a great size though the balcony is small. The bar staff were also lovely & helpful & great with younger guests as were the cleaners. There were a few small issues with our stay that stopped me giving it the full 5*. The 1st was that the air con in our room wasn’t working. We reported this twice before maintenance came. They eventually agreed it wasn’t working but left & never came back so it remained broken for our stay. Although the food is largely good & labelled, not all items were labelled clearly with allergens. It would also be nice if there were desserts available to cater for more dietary requirements (there’s only so much melon you can eat!) & there weren’t many light snacks available in the day, particularly for those with dietary issues. The final food issue was one of our party got food poisoning from the buffet which was reported but with no reaction. The final frustration was the sun loungers which isn’t unique to the hotel. By the end of our stay the majority of loungers were reserved by 7.30am, even though on multiple occasions, the reserved chairs remained empty all day
Absolutely brilliant hotel. The entertainment team work so hard & are great with the kids who adore them. In particular, Bouba, Elena & Maria were amazing. The Candymen are also fantastic & were the highlight of our trip! The main Candyman was also so good with the kids as well as being incredibly talented. The shows are top level, well worth booking! The rooms are really modern, clean & a great size though the balcony is small. The bar staff were also lovely & helpful & great with younger guests as were the cleaners. There were a few small issues with our stay that stopped me giving it the full 5*. The 1st was that the air con in our room wasn’t working. We reported this twice before maintenance came. They eventually agreed it wasn’t working but left & never came back so it remained broken for our stay. Although the food is largely good & labelled, not all items were labelled clearly with allergens. It would also be nice if there were desserts available to cater for more dietary requirements (there’s only so much melon you can eat!) & there weren’t many light snacks available in the day, particularly for those with dietary issues. The final food issue was one of our party got food poisoning from the buffet which was reported but with no reaction. The final frustration was the sun loungers which isn’t unique to the hotel. By the end of our stay the majority of loungers were reserved by 7.30am, even though on multiple occasions, the reserved chairs remained empty all day
8
Sean
22 Oct 2025
·
Stayed 7 nights
I feel there needs to be more options in the restaurant for guests with allergies. My daughter has a milk allergy and there wasn't a great choice of food available to her.
I feel there needs to be more options in the restaurant for guests with allergies. My daughter has a milk allergy and there wasn't a great choice of food available to her.
10
Jimmy
20 Apr 2025
·
Stayed 7 nights
Very nice room and property. A lot of swimming pools. They are heated, yet the 1st plunge was still quite cold. The heavy winds at times did make it feel even colder. When the sun was out, this was less of a factor. There are 3 a la carte restaurants, you need the room number to book, this was for our stay unfortunately only possible for 2 of 3 on the last 2 days even though we tried to book immediately upon receiving the room number the 1st day. The volume of the entertainment was loud. In the bar the live bands were using a volume that could have suited an outdoor festival, which made us leave earlier than we would if the music would have been less loud. Although it is not allowed to reserve beds around the pool, if you look outside as from 7 in the morning, a lot of people are laying down towels. We did manage to find a spot each day without this practice, though it was sometimes a challenge to get even 2 beds without a towel (no people). I personally would have taken away all the towels that were laid down prior to 10:00 if no people were on them. The food was very nice and the selection changed each day. Delicious pizza and the kids buffet was much to the linking of our children. Sometimes you have to queue to get inside and be seated, yet this usually goes quite quick. There is a lot of noise in the dining room as the acoustics could be better, some sound dampening elements on the ceilings and partitions between sections could go a long way. We would definitely return.
Very nice room and property. A lot of swimming pools. They are heated, yet the 1st plunge was still quite cold. The heavy winds at times did make it feel even colder. When the sun was out, this was less of a factor. There are 3 a la carte restaurants, you need the room number to book, this was for our stay unfortunately only possible for 2 of 3 on the last 2 days even though we tried to book immediately upon receiving the room number the 1st day. The volume of the entertainment was loud. In the bar the live bands were using a volume that could have suited an outdoor festival, which made us leave earlier than we would if the music would have been less loud. Although it is not allowed to reserve beds around the pool, if you look outside as from 7 in the morning, a lot of people are laying down towels. We did manage to find a spot each day without this practice, though it was sometimes a challenge to get even 2 beds without a towel (no people). I personally would have taken away all the towels that were laid down prior to 10:00 if no people were on them. The food was very nice and the selection changed each day. Delicious pizza and the kids buffet was much to the linking of our children. Sometimes you have to queue to get inside and be seated, yet this usually goes quite quick. There is a lot of noise in the dining room as the acoustics could be better, some sound dampening elements on the ceilings and partitions between sections could go a long way. We would definitely return.
8
Xavier
17 Jul 2025
·
Stayed 7 nights
Le séjour était bien : superbes piscines, chambres spacieuses et propres, bars tres sympa, personne accueillant. Ma reserve serait sur la qualité de la nourriture au buffet qui était en deçà de ce à quoi je m’attendais.
Le séjour était bien : superbes piscines, chambres spacieuses et propres, bars tres sympa, personne accueillant. Ma reserve serait sur la qualité de la nourriture au buffet qui était en deçà de ce à quoi je m’attendais.
8
Matt
30 Oct 2025
·
Stayed 8 nights
Family suite was fantastic and hotel was really clean. Food was ok, could have been better. Some staff were rude at the à la carte restaurants and reception was always busy. Had a leak in our room, but was fixed quickly by the maintenance team. Hotel was very big and extremely busy as soon as half term hit.
Family suite was fantastic and hotel was really clean. Food was ok, could have been better. Some staff were rude at the à la carte restaurants and reception was always busy. Had a leak in our room, but was fixed quickly by the maintenance team. Hotel was very big and extremely busy as soon as half term hit.
6
Danielle
11 Oct 2023
·
The property was nice. It’s definitely not ALL inclusive. Fresh squeezed OJ in the morning is extra. All the free alcohol tastes like water. The beer is not good. The Buffett is the Buffett. First day is good probably because you are hungry from traveling. The pool is very nice. The activities are not that great. The rooms have AC but don’t get that cool. The lowest temperature setting is 18°C and our room never got colder than 22°C. There are 3 restaurants on the grounds. Italian, Japanese and Steak. We were most excited for the steak restaurant but extremely disappointed. The steak was extremely under seasoned and even though we asked for medium the steak was over cooked. Japanese was ok and Italian was good but I had my meal taken back because it tasted like I was eating salt. Also there are cockroaches is the lobby bar.
The property was nice. It’s definitely not ALL inclusive. Fresh squeezed OJ in the morning is extra. All the free alcohol tastes like water. The beer is not good. The Buffett is the Buffett. First day is good probably because you are hungry from traveling. The pool is very nice. The activities are not that great. The rooms have AC but don’t get that cool. The lowest temperature setting is 18°C and our room never got colder than 22°C. There are 3 restaurants on the grounds. Italian, Japanese and Steak. We were most excited for the steak restaurant but extremely disappointed. The steak was extremely under seasoned and even though we asked for medium the steak was over cooked. Japanese was ok and Italian was good but I had my meal taken back because it tasted like I was eating salt. Also there are cockroaches is the lobby bar.
8
Jessica
27 Jun 2023
·
Stayed 6 nights
The pools were amazing. The buffet food was not great at all. It seemed to not to have much variety.
The pools were amazing. The buffet food was not great at all. It seemed to not to have much variety.
8
Allan
22 Apr 2025
·
Stayed 9 nights
L’hôtel propose de belles infrastructures et des animations de qualité, mais plusieurs aspects sont très décevants pour un 5 étoiles. La restauration est le plus gros point faible : la nourriture est industrielle, peu variée, et la qualité laisse à désirer, surtout pour les enfants (frites, nuggets, boules de fromage, hamburgers). L’ambiance dans les restaurants est désagréable : le niveau sonore est très élevé, en partie à cause du personnel qui manipule bruyamment la vaisselle. L’organisation des repas est à revoir : le buffet est vite bondé et l’attente devient longue si on ne vient pas dès l’ouverture. Le « tout inclus » est limité : il n’y a plus rien à manger après 21h30 jusqu’à 7h30, ce qui est frustrant pour les familles. Autour de la piscine, il est difficile de trouver un transat disponible, beaucoup étant « réservés » avec des serviettes mais restent inoccupés. Côté chambre, l’insonorisation est insuffisante : on entend les bruits des couloirs et des chambres voisines, ce qui nuit au repos. Enfin, le jour du départ, la femme de ménage nous a demandé de quitter la chambre avant l’heure officielle du check-out, ce qui n’est pas acceptable. En résumé, un hôtel correct pour les animations, mais la restauration, l’organisation et le service ne sont pas du tout au niveau d’un 5 étoiles.
L’hôtel propose de belles infrastructures et des animations de qualité, mais plusieurs aspects sont très décevants pour un 5 étoiles. La restauration est le plus gros point faible : la nourriture est industrielle, peu variée, et la qualité laisse à désirer, surtout pour les enfants (frites, nuggets, boules de fromage, hamburgers). L’ambiance dans les restaurants est désagréable : le niveau sonore est très élevé, en partie à cause du personnel qui manipule bruyamment la vaisselle. L’organisation des repas est à revoir : le buffet est vite bondé et l’attente devient longue si on ne vient pas dès l’ouverture. Le « tout inclus » est limité : il n’y a plus rien à manger après 21h30 jusqu’à 7h30, ce qui est frustrant pour les familles. Autour de la piscine, il est difficile de trouver un transat disponible, beaucoup étant « réservés » avec des serviettes mais restent inoccupés. Côté chambre, l’insonorisation est insuffisante : on entend les bruits des couloirs et des chambres voisines, ce qui nuit au repos. Enfin, le jour du départ, la femme de ménage nous a demandé de quitter la chambre avant l’heure officielle du check-out, ce qui n’est pas acceptable. En résumé, un hôtel correct pour les animations, mais la restauration, l’organisation et le service ne sont pas du tout au niveau d’un 5 étoiles.
6
Nicole
27 Jan 2026
·
Stayed 7 nights
Room was lovely, facilities were lovely and stuff really friendly. The food left a lot to be desired. Other than a salad bar, there was minimal healthy food available and random food at the buffet options considering the high end element of the hotel.
Room was lovely, facilities were lovely and stuff really friendly. The food left a lot to be desired. Other than a salad bar, there was minimal healthy food available and random food at the buffet options considering the high end element of the hotel.
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AI-generated summary based on recent guest reviews
8
Joel
last week
·
Stayed 7 nights
Lovely resort with great facilities and kids activities but felt a bit cheated by the "all inclusive", which wasn't really all-inclusive and ending up spending about £200 on extras including having to pay £25 to go in the Spa
Lovely resort with great facilities and kids activities but felt a bit cheated by the "all inclusive", which wasn't really all-inclusive and ending up spending about £200 on extras including having to pay £25 to go in the Spa
10
MUNIR
14 Jul 2026
·
Stayed 5 nights
Everything. The food, the entertainment, the pools and amenities I always stay in Grand Bahia resorts world wide they are the best.
Everything. The food, the entertainment, the pools and amenities I always stay in Grand Bahia resorts world wide they are the best.
10
Amanda
5 Jul 2026
·
Stayed 5 nights
We couldn’t get over how clean everything was here. They spend a lot of time keeping everything very clean. My husband and I stayed and here and paid a little extra for the room with the private swim up pool. I would absolutely recommend that option for those traveling without kids.
We couldn’t get over how clean everything was here. They spend a lot of time keeping everything very clean. My husband and I stayed and here and paid a little extra for the room with the private swim up pool. I would absolutely recommend that option for those traveling without kids.
6
joan e
19 May 2026
·
Stayed 5 nights
Did not like the food
Did not like the food
8
Kenneth
11 May 2026
·
Stayed 7 nights
This is our 4th time at this hotel and really can’t fault it however we booked through Expedia and I wouldn’t again as after booking was a further large expense on top of price for luggage and seats on plane etc through ryanair . This was for 3 people I initially priced the holiday through another site and could have saved myself money with transfers added in as well
This is our 4th time at this hotel and really can’t fault it however we booked through Expedia and I wouldn’t again as after booking was a further large expense on top of price for luggage and seats on plane etc through ryanair . This was for 3 people I initially priced the holiday through another site and could have saved myself money with transfers added in as well
FAQs about Bahia Principe Explore Fantasia - Hyatt Inclusive Collection
Is parking available at the hotel?
Yes, self-parking is available on-site for a fee of EUR 15 per night. Reservations are not required.
Does the hotel allow pets?
Pets are not allowed at the hotel. Service animals are exempt from this policy.
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is until 12:00. Early check-in and late check-out may be available upon request but are subject to availability and may incur additional charges.
What accessibility features are available for guests with disabilities?
The hotel offers limited wheelchair accessibility, step-free entrances, and accessible public areas. Specific details about room accessibility features are not provided.
Where is the hotel located in relation to nearby attractions?
The hotel is centrally located in San Miguel de Abona, just 0.3 km from Golf del Sur Course and a short 3-minute drive from Tenerife Beaches. Other nearby attractions include Siam Park (9.5 mi) and Fañabé Beach (10.9 mi).
Does the hotel have a swimming pool?
Yes, the hotel features 7 outdoor pools, including a children's pool and an infinity pool. Pool access is available from 10:00 AM to 7:00 PM.
Are children allowed at the hotel?
Yes, children are welcome at the hotel. The minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Pool access available from 10:00 AM to 7:00 PM.
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
- Only registered guests are allowed in the guestrooms.
- Free in-room WiFi has a 2-device limit.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number H-38/4.395
- Covered self parking fee: EUR 15 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Babysitting/Child services
Tour desk
Activities
Swimming pool
Karaoke
Billiards
Playground
Child pool
Pool outdoor
Live music
Evening Entertainment
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Services
Tour desk
Babysitting/Child services
Housekeeping
Safe-deposit box
ATM/Cash machine
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Bingo
Concierge Services
General
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Solarium
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Kids club
Poolside bar
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Parking Onsite
Internet
Free wi-fi