Riu Palace Jamaica - Adults Only - All Inclusive

Atendimento muito melhor do que o do RIU Palace em Negril. Mas ainda tem funcionarios mal educados e rudes. A fechadura da porta do quarto que funciona com aproximaçao do cartao, estragou 2 vezes. Bateria do cofre ruim e uns numeros nao funcionam. A limpeza foi.mto boa, quarto novo, confortavel, restaurantes e bares bons. As festas a noite, eram fracas, a virada do ano foi melhor no RIU montego bay e riu reggae q ficam ao lado, o palace tava ruim. O serviço e atendimento do scuba caribe foi impecavel, muito melhor que o de negril. Charles é excelente. No geral, vale a pena, mas devem ir com expectativa mais baixa, para nao decepcionar.

Just everything about the Riu palace @montego bay was so amazing and I love it there can’t wait to be back ❤️❤️❤️😍🍹🥗

We managed to secure a good deal through a third‑party vendor; otherwise, the stay would have felt quite expensive for what was offered. The restaurant and reception areas were well maintained and clean, but the rooms and corridors could definitely use some TLC. Attention to detail seemed to be lacking — the lifts were dirty, and the walls along the corridors were marked and worn, giving more of a back‑of‑house feel rather than a guest‑facing environment. The room had an unpleasant sewage smell and didn’t appear to be well cared for. I’m not sure if this is a result of the recent hurricane, but the property would really benefit from the level of upkeep and guest experience delivered by the teams in Cape Verde, who clearly know how to maintain their hotel to a high standard. The food was okay, but I feel that RIU focuses too much on quantity and ends up sacrificing quality. At times, it felt more like they were serving in bulk rather than catering to guests. That said, the selection available was quite good. The entertainers were great and constantly interacting with guests, keeping everyone engaged both day and night. The catering and bar staff were also very friendly and always attentive.

The swim-up bar was the highlight of our trip. The bartenders were amazing and so patient and kind. Shout-out to Winston for being the best at it!! We split our time between two resorts and I could tell you the foos was comparable, if not, better than the other more expensive resorts. Our room was spacious and comfortable. Others complained about noise, but that doesn't bother me much. It's a vacation, people are meant to have a good time. Only minor issue was that if you slept in, often times, the best loungers were all taken (near the pool with swim-up bar). Also, not the best beach front if that's what you're looking for.

Clean room. Nice hard working staff.