Le Meridien New York, Fifth Avenue

The staff are top-notch. The doorman and the front-desk staff are kind and professional. One day we got in the elevator and the head of facilities and his assistant were in the elevator…they introduced themselves and said that if anything regarding the physical facilities needed attention that they would be glad to hear about it, so they could address it quickly. Great thing is, there was absolutely nothing to complain about! The hotel provides a clean, modern, quiet place to rest and relax while visiting NYC…a very hectic place. Thanks to the staff for a wonderful stay! The restaurant that serves the hotel, Allora Fifth Avenue, provided wonderful food and service as well! Highly recommend!!!

Nice room, bath room with tub and shower. Comfortable bed. Friendly and helpful staff. Excellent restaurant.

Clean and convenient property in midtown 2 blocks from Empire State Building. Easy walk to everything. Lobby is much smaller than it appears in the photos. Long wait for elevators. The hotel itself is fine. Not a luxury hotel.

The staff was excellent! Sari, (I forgot to ask her how she spelled her name) at the front desk, was so helpful in getting me my answer to my Bonvoy account number. The bellmen and staff were also very nice, friendly and welcoming whenever we returned to the hotel. The room was nice but it lacked lighting. One side of the bed had 2 lights while the other side had none. It was very dim. Also, we didn't know where to hang our hand towels or bath towels since there wasn't anywhere to hang them in the bathroom (hand towels or bath towels). Was the phone in the room supposed to work? It didn't. I liked that you had a bar and restaurant on the premises.

Perfect for various subway lines. Breakfast has lovely choices and nice service.

The restaurant has a bit strange breakfast. There is not a standard breakfast buffet, but you need to order what you want. And this is not of all very good taste. No coffee in rooms. Ok gym.

Love the hotel! Drinks are WAY overpriced at the restaurant/bar concession within the hotel but food is quite good. Only two complaints about room: 1. There are no hooks in bathroom (they are outside by the door) to hang wet towel. So every morning we each forgot to take our towel into bathroom for shower. 2. The orientation of the hangers in closet (straight out instead of the normal way) is just plain stupid and not a good solution to save 2 inches of space within the room. Stylish room, great location, and friendly service. Will return!

Great room. Make SURE you do not confuse the downtown Meridien for the uptown one! Great pasta at the restaurant for dinner. Breakfast staff needs to be completely overhauled, though, with better management and no language barriers (though nice to have a $35 credit the hotel offers)

The property is right in the middle of Koreatown on 5th avenue which made for very good dining options. The staff were friendly enough, especially the doormen. The rooms and the property itself were really small, almost uncomfortably so. You are paying NYC prices for the location. The room we were given was adapted for disability so there were shower bars and no shower door. When we ran the shower, the water got all over the bathroom floor. The room was no bigger than a small European room, however and we're not sure how a wheelchair would be able to get into that room. There was a $35 extra fee, though this is not a resort, that they tried to make up for with a $35 food credit that we couldn't use due to time but perhaps may have been used for a drink at the bar. You are paying for location at this property.

Nice continental breakfast! A bit expensive but in the end the service weighs in the price!

Very convenient location, clean modern room and the staff were very friendly.

This was a return stay so clearly means I like the place. The one thing that sadly lets down the team is housekeeping. I returned to my room on two back to back days to find my room just as I had left it hour ago in the morning. This is not good. Kudos to the front desk staff for sorting things out for me as quickly as possible and to Barry (excellent doorman) for making me comfortable while I waited for room to be serviced. I must also commend the front desk for sorting out an early check-in for me on extremely short notice and moving me to a better room when I complained about the size and location of the room assigned. This kind of service is what makes people like myself become loyal customers. If only the housekeeping team were equally good. They are the reason why I knocked off a star from my rating.

A very clean lobby, dining area, elevators and room.

Good midtown location, room was quiet and staff were friendly. Let down by the housekeeping e.g. not enough towels no toilet paper and didn’t change glasses etc. also did not have fridge or tea and coffee as described.

Great location and dedicated staff, but not worth 4 stars” We stayed at the hotel for eightnights and, unfortunately, were disappointed with the quality and service we expected from a 4-star hotel on Fifth Avenue. I am giving two stars: one for the fantastic location, and one for the exceptional staff, especially the two doormens and the breakfast team. Unfortunately, the rest of the experience did not meet expectations. On the first day, we were given a room that was very worn down: the faucet in the bathroom sink was loose, the wardrobe had a large hole, and an automatic light under the bed kept turning on randomly throughout the night – significantly disrupting my sleep. The new room next day was slightly better but lacked essentials such as slippers. Additionally, the room was rarely cleaned. For three consecutive days, we had to request fresh towels in the evening, despite repeatedly asking for the room to be serviced. Basic housekeeping should be seamless in a 4-star hotel. To write everything down is not enough space.

The double bed rooms are super small and nothing like the pictures. The drawers super short and shallow so only my pajamas fit in there. There was no door too the very tiny bathroom! I was staying in the double bed room with my 30 year old son and when one of was showering the other one had to just stay in his/her corner of the room so he/she wouldn’t see the naked person showering. On Sunday the cleaning lady found a dirty sock (not ours) and left it thinking it was ours. Obviously, whoever cleaned after the last guest didn’t do a thorough job and didn’t find the dirty sock!!!

The staff at Le Meridien were exceptional. The room was clean and comfortable. It is in a central location.

Room is clean & staffs are friendly. Walking distance to everywhere. Highly recommended for business, couples or family visits.

Stayed for 3 nights but the room service was only done for 1 night, rooms were not cleaned too. I understand the linen was not available but what about cleaning the room?

The hotel amenities were very poor No shower cap no slippers very small rooms no china cups for coffee in the room They were not generous providing water bottle and coffee pods in the room The room has not been cleaned properly They even left the water glass with my lipstick on in the room and when I asked to bring water bottle and clean glass ,they just brought paper cup and didn’t replace the dirty glass

The room had a terrace which we never used. But the issues we had was the room was tiny. No space for large suitcases and bathroom where shower was located did not have a door.

Rooms are small

The staff was excellent! Sari, (I forgot to ask her how she spelled her name) at the front desk, was so helpful in getting me my answer to my Bonvoy account number. The bellmen and staff were also very nice, friendly and welcoming whenever we returned to the hotel. The room was nice but it lacked lighting. One side of the bed had 2 lights while the other side had none. It was very dim. Also, we didn't know where to hang our hand towels or bath towels since there wasn't anywhere to hang them in the bathroom (hand towels or bath towels). Was the phone in the room supposed to work? It didn't. I liked that you had a bar and restaurant on the premises.

Just be aware there is no door on bathroom it is a ‘design feature’ of the rooms. They can put up a shower curtain at the opening if you ask them.

Nice hotel in the Empire State Building area. Friendly Staff and all necessary services. The narrow desk in the room was not very good for working.

The room was comfortable but a bit small, also a door to the bathroom would be great. There is a door to the toilet room, but privacy is needed for the shower. Also, a microwave, fridge, or both would be great

Rooms are a bit small but well appointed. My only issue was there was not room to unpack because there were no clothes drawers. Otherwise, the staff were friendly. Rooms well modern and clean. Central to everything. It was very nice.

The room was a little too small for my liking. No chair to sit in, because there was no room for a chair.

Bathroom doesn’t have door. How are you suppose to take a shower when you daughter is in the room

Great location, but the room is super small it has 2 queen beds, I felt like a munchkin. My daughter and I were literally bumping into each other when trying to get ready near the bathroom. Next time I need to check the square footage moving forward

The staff are top-notch. The doorman and the front-desk staff are kind and professional. One day we got in the elevator and the head of facilities and his assistant were in the elevator…they introduced themselves and said that if anything regarding the physical facilities needed attention that they would be glad to hear about it, so they could address it quickly. Great thing is, there was absolutely nothing to complain about! The hotel provides a clean, modern, quiet place to rest and relax while visiting NYC…a very hectic place. Thanks to the staff for a wonderful stay! The restaurant that serves the hotel, Allora Fifth Avenue, provided wonderful food and service as well! Highly recommend!!!

Our stay at Le Meridien was excellent! From the moment we arrived, the bell staff greeted us warmly every time we came and went. The room was clean, and we were able to check in early, which was a great bonus. The only minor downside was that our wheelchair-accessible room had a slightly different layout than a standard room, but it didn’t affect our experience at all. The room was a bit dim, with only two desk lamps and one light near the door—I’d suggest adding a ceiling can light for better illumination. Overall, we had a great stay and would definitely return!

The property is conveniently located to a lot of tourist places to visit like Empire State Building, Time Square, One Vanderbilt, Grand Central, etc. A lot of dining options around. The staff were friendly. Wei, the assistant manager made sure that we were comfortable in our room. There were some issues with our previous room and he made it a point to make up for it. Barry, the doorman was also very courteous and would greet us by our name. The experience was pleasant.

This was a return stay so clearly means I like the place. The one thing that sadly lets down the team is housekeeping. I returned to my room on two back to back days to find my room just as I had left it hour ago in the morning. This is not good. Kudos to the front desk staff for sorting things out for me as quickly as possible and to Barry (excellent doorman) for making me comfortable while I waited for room to be serviced. I must also commend the front desk for sorting out an early check-in for me on extremely short notice and moving me to a better room when I complained about the size and location of the room assigned. This kind of service is what makes people like myself become loyal customers. If only the housekeeping team were equally good. They are the reason why I knocked off a star from my rating.

Even for Manhattan standards, the room was extremely small. Once I realized that, I tried to talk to the front desk to see if there were any other options or even adding another room to the reservation. Initially, the individuals at the front desk were really nice and gave me the card of the assistant general manager so I could speak to him since he was the one who could help with the issue. His name was Wei. The next morning I tried to reason with him and he was exceptionally rude. Wei was extremely unfriendly and not even willing to sympathize. A direct opposite of the experience that I had the night before with the night staff, I wish I had gotten their names because they were definitely way better at customer service. For $600+ a night, I expected better.

The rooms are overcrowded with unnecessary and cumbersome furniture. The staff was not very nice or personable

The experience was excellent from the check in and check out. The staff are very attentive and helpful , Their customer service is way better than any 5 star Hotel we stayed . We will come back again to this Hotel. Thanks to Christina, Oswaldo from the front desk and the housekeeping crew. This is such a memorable stay in New York.

Great staff ,very friendly and helpful Specially staff opening the door made me feel home by saying everytime i would come back to the hotel "welcome back home " restaurant in hotel amazing Just overall great experience would definitely come back soon .

The location of this hotel was amazing and convenient to get around. Right next to Korea town and plenty of restaurants & coffee shops. The let down was the staff. Reception at the front desk was terrible and was always ready for a response which made no sense. A incidental hold was required which is standard in most hotels. However what the lady had said the price would be it was actually triple. I was charged $328 and I used a debit card which means it gets taken out my account. Upon check out I was refunded incorrectly. The hotel had yet to pay me $294. I had called 3 times about this matter luckily as I was still in New York so it was easy to call. First call one of the workers said it’s too soon and I should wait for the refund to come through however I tried explaining the refund has come through but not the correct amount. He reassured me I should wait. I was sceptical at this point and called back 3 days later and spoke to a woman who told me to get in touch with my bank and they can’t do anything about it and also responded to some of my questions with I don’t know. I asked her to pass it on to a manager. I spoke with a manager who literally spoke over me several times but managed to understand I paid twice the amount and apologised and told me I would get my refund. I then got a refund however it was roughly $40 short. I had to then get in touch via email. It took a lot of time and inconvenience. Would I stay here again? No. The rooms weren’t cleaned daily.

Nice hotel in the center or NYC, the staff is super helpful and make sure the stay is extremely comfortable. The room was very clean and beds very comfortable. Highly recommended and will come back to stay again.

Clean and convenient property in midtown 2 blocks from Empire State Building. Easy walk to everything. Lobby is much smaller than it appears in the photos. Long wait for elevators. The hotel itself is fine. Not a luxury hotel.

Le Meridien Fifth Ave is my new favorite place to stay in NYC! It's so convenient & love that it's right in Koreatown

Clean, good location

The location of the hotel is perfect because you can walk to almost everywhere! The room is compact but clean and classic. Staff are always courteous. Highly recommend!

Nice hotel, the people working there are kind and helpfull The locations is also great, in the famous 5th Avenue and not far from Times square

Great property. Very close to Madison Square Garden.

Clean hotel, great location.

Everything was fine, the hotel is located in a excellent place, near everything

Lovely stay pre Christmas. Location excellent, very walkable.

Really great hotel in an excellent location. It’s close to everything from 5th Avenue and Madison Avenue shops to Madison Park and in close proximity to tons of great bars and restaurants. The staff was super nice and friendly. The room was small but functional and very clean and comfortable. I will definitely stay here again when I come out to New York.

The staff are top-notch. The doorman and the front-desk staff are kind and professional. One day we got in the elevator and the head of facilities and his assistant were in the elevator…they introduced themselves and said that if anything regarding the physical facilities needed attention that they would be glad to hear about it, so they could address it quickly. Great thing is, there was absolutely nothing to complain about! The hotel provides a clean, modern, quiet place to rest and relax while visiting NYC…a very hectic place. Thanks to the staff for a wonderful stay! The restaurant that serves the hotel, Allora Fifth Avenue, provided wonderful food and service as well! Highly recommend!!!

Nice room, bath room with tub and shower. Comfortable bed. Friendly and helpful staff. Excellent restaurant.

Hotel was very fine. Staff friendly and proved to be supportive during an unfortunate incident in the restaurant. When i faced total discrimination by the head waiter. During check out i will get phone numbers, emails of hotle snd restaurant authorities.

The staff was excellent! Sari, (I forgot to ask her how she spelled her name) at the front desk, was so helpful in getting me my answer to my Bonvoy account number. The bellmen and staff were also very nice, friendly and welcoming whenever we returned to the hotel. The room was nice but it lacked lighting. One side of the bed had 2 lights while the other side had none. It was very dim. Also, we didn't know where to hang our hand towels or bath towels since there wasn't anywhere to hang them in the bathroom (hand towels or bath towels). Was the phone in the room supposed to work? It didn't. I liked that you had a bar and restaurant on the premises.

Perfect for various subway lines. Breakfast has lovely choices and nice service.

The restaurant has a bit strange breakfast. There is not a standard breakfast buffet, but you need to order what you want. And this is not of all very good taste. No coffee in rooms. Ok gym.

Love the hotel! Drinks are WAY overpriced at the restaurant/bar concession within the hotel but food is quite good. Only two complaints about room: 1. There are no hooks in bathroom (they are outside by the door) to hang wet towel. So every morning we each forgot to take our towel into bathroom for shower. 2. The orientation of the hangers in closet (straight out instead of the normal way) is just plain stupid and not a good solution to save 2 inches of space within the room. Stylish room, great location, and friendly service. Will return!

Great room. Make SURE you do not confuse the downtown Meridien for the uptown one! Great pasta at the restaurant for dinner. Breakfast staff needs to be completely overhauled, though, with better management and no language barriers (though nice to have a $35 credit the hotel offers)

The property is right in the middle of Koreatown on 5th avenue which made for very good dining options. The staff were friendly enough, especially the doormen. The rooms and the property itself were really small, almost uncomfortably so. You are paying NYC prices for the location. The room we were given was adapted for disability so there were shower bars and no shower door. When we ran the shower, the water got all over the bathroom floor. The room was no bigger than a small European room, however and we're not sure how a wheelchair would be able to get into that room. There was a $35 extra fee, though this is not a resort, that they tried to make up for with a $35 food credit that we couldn't use due to time but perhaps may have been used for a drink at the bar. You are paying for location at this property.

Nice continental breakfast! A bit expensive but in the end the service weighs in the price!