The Haven Khao Lak

Beautiful hotel, clean and excellent service

We had a lovely stay - staff are wonderful, pool is huge, breakfast had loads of choice although as it got busier with guests it became a bit hectic with a lot of things running out. The room was spacious - we had a second floor king delux. Things were looking a little tired in areas - the first impression wasn’t great due to the lift up to reception and the pool tiles could do with some TLC. Setting is beautiful and some small local restaurants & shops to walk to.

The staff was super friendly. The rooms were good. The infrastructure is used and not that new. All in all it was good but not the best.

The hotel was all hoped it would be. Good quality. Breakfast was more than enough. The pool was amazing, and also right on a most amazing beach. Many thanks to the Haven

Beach: Absolutely stunning and not even close to crowded Wi-Fi: Somewhat unstable and not reliable enough for video calls. Housekeeping: Excellent. Our cleaning maid, May, did a wonderful job and kept the room in perfect condition throughout our stay. Air conditioning: Worked very well. Note that removing the key card from its holder shuts off all electricity, including the air conditioning. Breakfast Breakfast was the main disappointment. While it is clear that effort is being made, the overall experience does not meet expectations for a five-star hotel. The setup looks right, but execution falls short. For comparison, we stayed at JW Marriott last year, which had a similar layout but delivered a significantly better breakfast experience. Specific feedback and suggestions Fruit selection: Limited variation. Mango was missing entirely, and pineapple and dragon fruit were only available on a few mornings. Noodle soup station: Visually appealing but poor in execution. •First attempt: noodles were undercooked. •Second attempt: chicken meatballs contained a lot of gristle and sinew, making them unpleasant to eat. •The broth flavor was also not to our liking. •Juice: In a country rich in fresh fruit, serving juice from concentrate is disappointing and feels below five-star standard. Overall, a pleasant stay with excellent housekeeping and good room comfort, but the breakfast experience needs a clear upgrade to match the hotel’s five-star positioning.