Anah Tulum
From
120 $
/ Nacht
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From
120 $
/ Nacht
Über diese Unterkunft
Strandhotel mit einem Garten, einem Business-Center und kostenlosen Parkplätzen, in der Nähe des Akumal Beach und des Xel-Há Parks.
Parkmöglichkeiten
Flughafen-Shuttleservice
Pool
Nichtraucher-Zimmer
Informationsschalter für Ausflüge
Safe
Lage
Carretera Federal Chetumal-Benito Juarez km 250, Akumal, Bundesstaat Quintana Roo, Mexiko
Gästebewertungen zu Anah Tulum
8.8
Fantastisch
Basierend auf 1 verifizierter Bewertung
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Die Bewertungen des Anah Tulum zeichnen ein gemischtes Bild: Die komfortablen Zimmer und die angenehme Anlage sprechen viele an, es gibt jedoch immer wiederkehrende Probleme mit der Sauberkeit und der Instandhaltung der Unterkünfte, wie z. B. Warmwasser, Klimaanlage, defekte Einrichtungsgegenstände und eine uneinheitliche Pflege des Pools.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
Die Bewertungen des Anah Tulum zeichnen ein gemischtes Bild: Die komfortablen Zimmer und die angenehme Anlage sprechen viele an, es gibt jedoch immer wiederkehrende Probleme mit der Sauberkeit und der Instandhaltung der Unterkünfte, wie z. B. Warmwasser, Klimaanlage, defekte Einrichtungsgegenstände und eine uneinheitliche Pflege des Pools.
Die Lage ist sicher und ruhig, aber etwas abgelegen, und mehrere Gäste empfehlen, ein Auto zu mieten, da die Auswahl an Restaurants in der Nähe begrenzt ist. Der Service erfolgt größtenteils aus der Ferne; einige Gastgeber waren hilfsbereit, während andere langsam reagierten, was fehlende Handtuchwechsel und ungelöste Reparaturen zur Folge hatte. Erwarten Sie einen Aufenthalt im Apartmentstil, bei dem Ihre Erfahrung je nach Unterkunft und Gastgeber variieren kann.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Es gibt Gemeinschaftspools, die von einigen Gästen geschätzt wurden, aber die privaten Plunge Pools und die Wasserqualität waren gelegentlich schmutzig oder außer Betrieb. Die Ausstattung der Unterkünfte variiert je nach Apartment, wobei von fehlenden Küchenutensilien oder -geräten, unregelmäßigem Warmwasser und gelegentlichen Problemen mit dem Fernseher oder der Stromversorgung berichtet wird.
Ähnliche Gästebewertungen
2
Tonia
19. Juni 2024
·
Aufenthalt am 1 Nacht
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
6
Diana
15. Jan. 2024
·
Aufenthalt am 1 Nacht
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
8
Sindri
19. Juli 2024
·
Aufenthalt am 1 Nacht
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
2
douglas
29. Dez. 2023
·
Aufenthalt am 9 Nächte
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
6
jonathan de los santos
8. Sept. 2024
·
Aufenthalt am 3 Nächte
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
10
Annette
4. Feb. 2023
·
Aufenthalt am 1 Nacht
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Silvia
7. Jan. 2025
·
Aufenthalt am 4 Nächte
Al ser un departamento, le hacen falta accesorios de cocina básicos como tazas para café, sarten mediano, toalla para la cocina, manteles individuales, escoba, trapeador y cubeta.
Al ser un departamento, le hacen falta accesorios de cocina básicos como tazas para café, sarten mediano, toalla para la cocina, manteles individuales, escoba, trapeador y cubeta.
6
Nathalie
29. Jan. 2024
·
Aufenthalt am 7 Nächte
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
6
Meagan
21. Feb. 2024
·
Aufenthalt am 7 Nächte
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
2
S.
1. Feb. 2024
·
Aufenthalt am 2 Nächte
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Sauberkeit
Die Sauberkeit ist uneinheitlich: Einige Bewertungen erwähnen Schimmel, Insekten oder Kakerlaken, schmutzige Bettwäsche oder Geschirr sowie unsaubere Pool- oder Grillbereiche, während andere sehr saubere Zimmer und gepflegte Anlagen loben. Die Reinigung zwischen den Aufenthalten und während des Aufenthalts war für einige unzuverlässig.
Ähnliche Gästebewertungen
2
Josef
16. Nov. 2024
·
Aufenthalt am 6 Nächte
I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets. I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia.
I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets. I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia.
2
Sandra
11. Feb. 2025
·
Aufenthalt am 5 Nächte
Ugh, felt like being in a prison. No good vibes here. Woke up with itchy bites too. No help from staff with issues.
Ugh, felt like being in a prison. No good vibes here. Woke up with itchy bites too. No help from staff with issues.
10
chris
10. Juli 2024
·
Aufenthalt am 1 Nacht
Beautiful and clean... Great area...
Beautiful and clean... Great area...
6
jonathan de los santos
8. Sept. 2024
·
Aufenthalt am 3 Nächte
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
10
Annette
4. Feb. 2023
·
Aufenthalt am 1 Nacht
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
6
Daniela
15. Jan. 2024
·
Aufenthalt am 3 Nächte
A pesar de colocar el letrero en la puerta para que realizaran la limpieza, durante nuestra estanxia no limpiaron la habitación.
A pesar de colocar el letrero en la puerta para que realizaran la limpieza, durante nuestra estanxia no limpiaron la habitación.
6
Nathalie
29. Jan. 2024
·
Aufenthalt am 7 Nächte
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
6
Meagan
21. Feb. 2024
·
Aufenthalt am 7 Nächte
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored. We loved the pool. Had a great time, would rent from another unit next time in the same location.
4
Ingrid
10. Sept. 2023
·
Aufenthalt am 5 Nächte
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
2
S.
1. Feb. 2024
·
Aufenthalt am 2 Nächte
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Die Zimmer sind im Allgemeinen komfortabel und ruhig und reichen von kleinen, hotelähnlichen Räumen bis hin zu größeren Apartments ohne voll ausgestattete Küche in einigen Fällen. Einige Bewertungen weisen auf Wartungsprobleme wie eine defekte Klimaanlage, Türschlösser oder defekte Einrichtungsgegenstände hin.
Ähnliche Gästebewertungen
10
Karyme Barcenas
2. Jan. 2024
·
Aufenthalt am 2 Nächte
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
4
Emmanuel
21. Apr. 2025
·
Aufenthalt am 3 Nächte
Ac did not work and staff was not helpful
Ac did not work and staff was not helpful
6
Diana
15. Jan. 2024
·
Aufenthalt am 1 Nacht
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
The reason for the low score is there was no hot water in the shower, and no tv service despite there being 2 TVs in the apartment. The apartment was large… and clean. The bed was comfy. The pool was nice. The toilet seat was broken, and again NO HOT WATER or TV. We were only there for one night so those things weren’t the end of the world, but no way could I stay there for longer without at least a warm shower…. It was absolutely freezing.
10
Jon
10. Jan. 2025
·
Aufenthalt am 2 Nächte
Door lock defect
Door lock defect
8
Sindri
19. Juli 2024
·
Aufenthalt am 1 Nacht
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.
10
SANDRA
27. Nov. 2023
·
Departamento hermoso, con una vista a la alberca y áreas verdes muy bonitas. Muy cómodo.
Departamento hermoso, con una vista a la alberca y áreas verdes muy bonitas. Muy cómodo.
10
chris
10. Juli 2024
·
Aufenthalt am 1 Nacht
Beautiful and clean... Great area...
Beautiful and clean... Great area...
10
Annette
4. Feb. 2023
·
Aufenthalt am 1 Nacht
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Marc
8. Dez. 2022
·
Aufenthalt am 1 Nacht
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
4
Ingrid
10. Sept. 2023
·
Aufenthalt am 5 Nächte
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
La habitación es buena y tranquila, siempre hay agua caliente y aire acondicionados, lo que no me gusto que al llegar hubiera cucarachas y muchos insectos, el lavabo para manos tapado, la taza de baño a veces no funcionaba y la habitación que solicité era con cama matrimonial, y la que recibí fueron dos individuales juntadas
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Dienstleistung
Der Service ist uneinheitlich: Es gibt oft keine Rezeption vor Ort und die Kommunikation erfolgt hauptsächlich über WhatsApp, wobei es zu langsamen oder nicht hilfreichen Antworten sowie zu fehlenden Handtuchwechseln oder Reparaturen kommt. Andere erwähnten hilfsbereites Personal und eine reibungslose Unterstützung.
Ähnliche Gästebewertungen
10
Eduardo
25. Juni 2023
·
Aufenthalt am 2 Nächte
Excelente servicio por parte de Christian, desde que me contacto para las instrucciones de Check In… ai recomiendo quedarse aquí!
Excelente servicio por parte de Christian, desde que me contacto para las instrucciones de Check In… ai recomiendo quedarse aquí!
6
Efrain
10. Nov. 2024
·
Aufenthalt am 1 Nacht
Muy dificil la comunicacion con la persona que maneja la propiedad ,ala hora que salimos de la propiedad le mande mensaje y le marque para avisarle y hacerle ver que todo quedo bien y nunca contesto.
Muy dificil la comunicacion con la persona que maneja la propiedad ,ala hora que salimos de la propiedad le mande mensaje y le marque para avisarle y hacerle ver que todo quedo bien y nunca contesto.
6
ARTURO
22. Nov. 2024
·
Aufenthalt am 1 Nacht
No hay una recepción. Nunca vez una persona. No es fácil de entender para mí que soy persona de la tercera edad ya que todo lo hacen por wapsap
No hay una recepción. Nunca vez una persona. No es fácil de entender para mí que soy persona de la tercera edad ya que todo lo hacen por wapsap
2
Tonia
19. Juni 2024
·
Aufenthalt am 1 Nacht
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.
4
Daniel
12. Apr. 2024
·
Aufenthalt am 4 Nächte
Asked for fresh towels never got any
Asked for fresh towels never got any
10
Saray
5. Apr. 2024
·
Aufenthalt am 1 Nacht
Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick.
Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick.
8
Scott
24. März 2024
·
Aufenthalt am 4 Nächte
Check in was a bit more difficult than I thought necessary, otherwise a nice place!
Check in was a bit more difficult than I thought necessary, otherwise a nice place!
2
Terry
31. Okt. 2023
·
Aufenthalt am 1 Nacht
Nul! Nous avons réserver, avons attendu 3h devant , appeler 45x l’hôtel, le concierge et l’administrateur personne ne nous a répondu! A fuire!
Nul! Nous avons réserver, avons attendu 3h devant , appeler 45x l’hôtel, le concierge et l’administrateur personne ne nous a répondu! A fuire!
6
jonathan de los santos
8. Sept. 2024
·
Aufenthalt am 3 Nächte
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.
2
S.
1. Feb. 2024
·
Aufenthalt am 2 Nächte
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Lage
Die Anlage befindet sich in einer sicheren, ruhigen Wohnanlage, ist aber etwas weit vom Zentrum und den Stränden entfernt. Mehrere Gäste empfehlen, ein Auto zu mieten, da die Auswahl an Restaurants zu Fuß begrenzt ist.
Ähnliche Gästebewertungen
10
Karyme Barcenas
2. Jan. 2024
·
Aufenthalt am 2 Nächte
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
Me gustó muchísimo el lugar! El único detalle es que todo es por chat, nadie te recibe cuando llegas, nunca hay una persona que te pueda auxiliar, pides ayuda por WhatsApp y se demoran en responder o no responden, al único que vimos fue al guardia antes de retirarnos del lugar, de ahí en fuera todo estaba muy bonito, la habitación se sentía acogedora, todo en silencioso y tranquilo! Se fue la luz dos veces y nos quedamos horas así
2
JAMES
26. Dez. 2023
·
Aufenthalt am 3 Nächte
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
6
Leslie
20. Aug. 2024
·
Aufenthalt am 1 Nacht
Is very safe and quiet. Beautiful neighborhood
Is very safe and quiet. Beautiful neighborhood
2
douglas
29. Dez. 2023
·
Aufenthalt am 9 Nächte
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
10
chris
10. Juli 2024
·
Aufenthalt am 1 Nacht
Beautiful and clean... Great area...
Beautiful and clean... Great area...
10
Annette
4. Feb. 2023
·
Aufenthalt am 1 Nacht
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
6
Nathalie
29. Jan. 2024
·
Aufenthalt am 7 Nächte
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
The unit (D1) is very nice however it is neglected by the management team renting the unit. On our arrival, there were no cookware available, no dish soap, dirty windows, plugged drain in the shower, dirty dishes in the cupboard, mold in the cupboard, plunge pool broken,etc. The concierge brought two pans the next day and blame the owner for the issues with the unit. Despite the unit being very nice and well located and do not recommended due to its lack of cleanliness.
8
Marc
8. Dez. 2022
·
Aufenthalt am 1 Nacht
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
2
S.
1. Feb. 2024
·
Aufenthalt am 2 Nächte
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
Pros: Clean pool and outdoor areas, safe neighborhood, Cons: No reception office, private condos. I don’t believe the sheets were changed from the previous guests. Found about a dozen hairs of different types in the bedding. Told staff about the hairs. I checked out of the room so they could clean and change the sheets. Checked back in the next day and they made the bed with the same sheets and bedding. Still dirty of course. Makes me wonder if they are washing the towels and bedding between each guest.
4
Leslie
26. März 2024
·
Aufenthalt am 3 Nächte
Nice neighborhood
Nice neighborhood
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Mehrere Gäste stellten fest, dass die Auswahl an Restaurants zu Fuß begrenzt ist; ein Auto hilft. Es wird in den Bewertungen keine durchgängige Verpflegung vor Ort erwähnt.
Ähnliche Gästebewertungen
2
JAMES
26. Dez. 2023
·
Aufenthalt am 3 Nächte
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
Ridiculous that this place is listed. It is a bedroom and washroom in the middle of no where. No restaurants, stores or any help in walking distance. Just a room in a group of townhouses. No reception,no water,no coffee, nothing. Dropped off by taxi and abandoned.
2
douglas
29. Dez. 2023
·
Aufenthalt am 9 Nächte
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
Arrived to find night security did not speek a word of english. Got in room. The power was out. Remained out most of the night. Went out the next night as well. Room was cold. left oven on all night for heat. No soap of any kind in room. Only 2 towles for entire 10 days. No laundry service with in 10 miles. Actually nothing in area but 1 restaurant 1/2 mile away. No room service. No instructions or information left in room. Couldn't get tv to work. On demand Water heater did not keep up to a shower and thru the breaker often. Water from tap tasted the worst I have ever had.
10
Annette
4. Feb. 2023
·
Aufenthalt am 1 Nacht
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
What a beautiful property! The rooms are small but very clean. The property is lush and beautiful with lots of foliage and cute walkways throughout. There are 2 pools. Not a lot of food choices in the immediate area and none in walking distance but we had a rental car and enjoyed driving over to the ocean or to find food. Love this place!
8
Marc
8. Dez. 2022
·
Aufenthalt am 1 Nacht
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
Hôtel agréable. Chambre moderne et propre. Toutefois, il est nécessaire d'avoir une voiture pour se déplacer, l'hôtel étant situé dans un complexe privé et sécurisé mais un peu loin du centre et des plages. Très bon accueil et service impeccable.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Es wurden noch keine Bewertungen geschrieben
Für diese Unterkunft gibt es noch keine Bewertungen von Gästen.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 17:00
Vor 11:00
Haben Sie eine Frage?
Sofortige KI-Antworten basieren auf den Informationen des Hotels.
Seit 1. April 2021 gilt für ausländische Tourist:innen die VISITAX. Die Zahlung der Gebühr in Höhe von 224 MXN (oder 10 USD pro Person) kann über das Web-Portal http://visitax.gob.mx/ erfolgen. Ausländische Tourist:innen können vor oder während ihres Aufenthalts in Quintana Roo bezahlen. Ein Zahlungsnachweis ist am Flughafen vor Abreise vorzulegen.
Wissenswertes vor der Reise
- Es wird ein Transferservice vom Flughafen angeboten (eventuell gegen Gebühr). Bitte teilen Sie der Unterkunft dazu spätestens 24 Stunden vor der Ankunft Ihre Ankunftszeit mit. Die entsprechenden Kontaktinformationen finden Sie auf Ihrer Buchungsbestätigung.
- Für Abschlagzeiten sind Voranmeldungen erforderlich. Bitte setzen Sie sich dazu vor der Anreise mit dem Apartment in Verbindung. Die entsprechenden Kontaktinformationen finden Sie auf Ihrer Buchungsbestätigung.
Gebühren
Das Hotel erhebt beim Check-in/Check-out bzw. wenn die entsprechende Leistung in Anspruch genommen wird, folgende Gebühren und Kautionen:
- Gebühr für den Flughafentransfer: 200 USD, pro Fahrzeug (Hin-und Rückfahrkarte)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Obligatorische Gebühren und Steuern
Die folgenden Gebühren sind direkt in der Unterkunft zu bezahlen:
- Kaution: 500.00 USD pro Aufenthalt
Diese Liste enthält alle Gebühren, die uns vom Hotel mitgeteilt wurden. Die erhobenen Gebühren können sich allerdings je nach Buchungszeitraum und Zimmerart ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Pool
Nichtraucher-Zimmer
Informationsschalter für Ausflüge
Safe
Aktivitäten
Pool
Garten
Golfplatz (in der Nähe)
Sporttauchen
Angeln
Pool im Freien
Bicycle Tour Information
Evening Entertainment
Gartenmöbel
Pool (Seasonal Outdoor)
Terrasse
Water Park
Parkmöglichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Kostenfreies Parken
Parking (Limited)
Parking Onsite
Services
Informationsschalter für Ausflüge
Safe
Schnelles Ein- und Auschecken
Concierge Services
Allgemein
Nichtraucher-Zimmer
Beach Sun Loungers
Internet
Kostenloses W-LAN