NEU RESIDENCES smart stay

Special Check-In Instructions
The front desk is open daily from 7:00 AM - 7:00 PM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours.

Know Before You Go

• Pool access available from 8:00 AM to 6:00 PM.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Parking height restrictions apply.
• Guests can access their rooms with a mobile device.

Fees

• Fee for cooked-to-order breakfast: approximately EUR 10 to 20 for adults, and EUR 5 to 20 for children
• Covered self parking fee: EUR 30 per day
• Pet fee: EUR 35 per pet, per stay plus EUR 35 one-time cleaning fee
• Service animals are exempt from fees
• Crib (infant bed) fee: EUR 15 per night
• Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees And Taxes

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: EUR 3.13 per person, per night for adults; EUR 1.57 per night for guests aged 7-17 years old. This tax does not apply to children under 7 years of age.
• Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.