Novotel London Brentford

Dreadful stay, staff are useless

I wanted to give this 5 stars because so many of the staff were amazing but a few let the team down. I stood at the bar trying to order a bottle of wine only to be ignored by multiple bar staff. The pool area was nice but the lockers were broken, also it’s a bit difficult to navigate with a dedicated door key for the gym as a mixed sex family. The rooms are almost perfect but lack usb A and C ports other hotels have normalised. Fantastic for couples. Ok for families. Parking is reasonable for London. Breakfast was fantastic for a buffet style offer. So out of 5, rooms 4.5 front of house staff 5, Bar staff 2, pool 4, changing rooms 2. Parking 5. Overall experience 4

Bof

Friendly staff, not too busy. We enjoyed our one night stay as a family with two teenagers.

Lækkert værelse med nem gåafstand til Brentford fc. Kræver lidt offentlig transport til spisesteder, men det var meget nemt.