Novotel London Brentford

Veldig fint og bra hotell, med god beliggenhet. Dessverre var svømmebassenget ute av drift det meste av tida. Og siden vi reiste med to små barn var det veldig dumt.

Dreadful stay, staff are useless

I wanted to give this 5 stars because so many of the staff were amazing but a few let the team down. I stood at the bar trying to order a bottle of wine only to be ignored by multiple bar staff. The pool area was nice but the lockers were broken, also it’s a bit difficult to navigate with a dedicated door key for the gym as a mixed sex family. The rooms are almost perfect but lack usb A and C ports other hotels have normalised. Fantastic for couples. Ok for families. Parking is reasonable for London. Breakfast was fantastic for a buffet style offer. So out of 5, rooms 4.5 front of house staff 5, Bar staff 2, pool 4, changing rooms 2. Parking 5. Overall experience 4

Bof

Friendly staff, not too busy. We enjoyed our one night stay as a family with two teenagers.