Best Western Plus Fergus Hotel

First impression….UhOh! pot-holed gravel parking area!!…NOTHING in any of 4or 5 outdoor planters…no signage to signify entrance…or Welcome to Best Western!!! Building in need of refreshing paint or siding… Had to track down housekeeping for towels and bath mat on our arrival. Next day proper towel exchange and garbages emptied and Keurig supplies refreshed…next day…garbage not emptied and no fresh towels etc! Staff pleasant..room rug filthy,. Not Intentionally trying to be unkind but, I have enjoyed Best Western Hotels on many visits but Fergus Best Western Plus, was a disappointment for us! Required full payment on arrival! Did not live up to expectations. Website stated ‘hot breakfast’ till 9:30am——changed to 9:00am. Little corners cut…Hotels are costly at best …and disappointment in many areas…makes it worse. I don’t think they live up to Best Western’s name….don’t believe I’ll ever return….No hint of Welcome!!!

Good

As much as one can expect from a best western.

Great staff. Clean. Parking was easy. Close to the airport. Lobby restaurant had good atmosphere.

The wifi and TV didn’t work for our stay and when I brought attention to the manager she got very angry and got mad at us for complaining. She verbally insulted us and was extremely rude I will never go back. The carpet in the room was also dirty