Ginger Mumbai Goregaon

I recently stayed at this hotel and, unfortunately, the experience did not meet the standards I expected from a Taj Group property. The room was poorly maintained, with peeling wallpaper and dated décor. Cleanliness was also below expectations, with visible dust under the furniture and around the side tables.The bathroom had a glass door that did not seal completely, allowing unpleasant smells to escape. The AC ventilation outside the bathroom then seemed to circulate those odours throughout the room. The corridor carpet also smelled very badly, and I had to request an air freshener.A major concern was the top-floor window, which could be opened without an adequate child safety lock or restrictor. This is a serious safety issue that management should address immediately. The amenities could also be improved, and the bed was lower than expected. The location was not particularly convenient, with limited options nearby.On the positive side, the reception lobby and restaurant were clean, the sitting area was pleasant, and breakfast was enjoyable, although more variety would have been appreciated. The housekeeping, restaurant, and reception staff were friendly and helpful. I particularly appreciated a reception intern, whose name I believe was Sardaji.Having previously stayed at Ginger Mumbai Airport, another property from the same group, I was surprised by the significant difference in quality. That experience was on a completely different level

Good service,

IL PERSONALE LASCIAVA IN ATTESA MOLTO TEMPO E CON MODI MOLTO SGARBATI (SOPRATTUTTO LE RAGHAZZE MENTRE IL MANAGER ERA MOLTO PIU' PROFESSIONALE MA MENO PRESENTE)

Staff was very nice but room are to small

The staff was absolutely delightful and helpful. The bed and pillow were super comfy. Probably the comfiest bed on my trip. The food at the breakfast as well as the restaurant (which included a limited menu 24/7 for room service) was excellent. The airport shuttle/taxi was on time and a very kind, friendly gentleman was my driver. I didn’t understand the directions to meet with him at the airport but he and the hotel waited for me until I could figure it out. (My phone died and I was quite tired.) First time at Mumbai! The hotel was clean and secure.