Artal Taiba Hotel

Has shuttle to ha

The property is not as close to Al Haram as described. Though there is shuttle service offered, wait time for shuttle is tremendous. Shuttle bus is too small to accommodate all guests. More shuttles needed. The room was clean . Minimal amenities ( hot water kettle and some tea , coffee. Unfortunately not restocked every day. You have to ask for it. There were no towels in the room when we arrived. Bathroom is too small with old sink and tiles. Shower was technically not existent . A shower head was installed in one of the corners of the bathroom between sink and toilet. There was hardly enough room to take a comfy shower. The breakfast service was disappointing. Basic essentials like butter and jam were missing, and guests had to remove plastic wrappers from dishes themselves, which felt unhygienic. There were no serving spoons, cutlery, or napkins provided, making it inconvenient to enjoy the meal. While there was a variety of items, the presentation and quality were unappealing—cheap, unhealthy bread options and no fruits available. Tea and water were served in flimsy plastic cups, adding to the overall cheap and uncomfortable atmosphere. Definitely not the breakfast experience one would expect at a hotel in this price range. Half way through our stay, construction in the main entrance was started , and we could only use the back entrance of the hotel. Next time I will rather spend some extra $$$ to get comfortable service.

Just okay. The area is not the best, and walking is not an option. The rooms were fine, clean, functional. I think the shuttle is what I have the most issues with. It needs serious improvement. The shuttle bus suggests that they don't care too much, they just provide it as a service to have done so. Hard to pinpoint the exact issue, but the staff doesn't care about effectiveness. A shuttle service needs to balance frequency vs delay. For my entire stay it's been about waiting for the bus to fill up with minimum regards to our time. So you show up early to spend time in haram, but then they wait and wait and the bus is still not full so they wait for 30 mins, which i find disrespectful to those who show on time. What they could've done is did a quick run and came back in time to pick the second group. On the other hand, it it's a busy prayer, they'll leave and say we filled up early often not coming for a second round. Very often they will not have any more runs to the masjid. This service needs someone who takes pride in his work and delivering people to the mosque on time, delicately balancing the options of traffic conditions, coming for second round, or waiting for potential guests. Oh and a WhatsApp group with live location would help a lot

The property is well furnished. The only downside however was the lack of a microwave. Other than that, it was near to Haram and it had its own shuttle service which ran half an hour before every Namaz, which was wonderful. Although the best thing about the staff is that they were very pleasing, they accommodated us way earlier than the regular check-in time, due to our flight arriving too early. In short, very hospitable staff, definitely would recommend.

Good hotel, had everything we needed. It was clean. The lifts weren't working properly though which was annoying.

It's a well kept hotel and has their own shuttle service (2 mid size bus/coaches) running back & forth from hotel to Masjid-e-Nabwi 5 times before every salah. The dropping point is close to Janatul Baqi gate # 365 which is 5 minutes walk to Masjid. However the hotel itself is almost 2.7 km away from Masjid-e- Nabwi and for a healthy normal person it takes about minimum 20-25 minute's. However, for people with walking disability it's not advisable.

Not enough buses, elevators are too slow and not organized and don’t lift according to the order, too loud and noisy

shuttle bus has to be more frequent.

Pros: Enough number of beds. Shuttle service to Al Haram for all prayers. English speaking receptionists. Cons: No Iron. All hotels I have been to provide iron so I am used to one. If you are planning on living here get your own iron or you can use their laundry service, which does not have a "iron only" service, you have to pay for washing and iron bundle. No hair dryer. Again this is something that is commonly provided in all hotels. Bring your own, nearby stores didn't carry one either for you to buy one. For women it's a dire need if they are planning to make a umrah intention. The hotel can at least carry 5 or 10 of irons and hair dryers so they can hand them over on request basis.

1) Some of the guest bathroom doesn't have partition between shower and toilet. When you take shower the water splashes all over toilet, make it uncomfortable to use the toilet afterward. Management should install partition between shower and toilet in every bathrooms.If possible. 2) The shuttle service only operate 30 minutes before each prayer from the hotel. If you need to visit the Haram in between you will have to take the taxi or Uber. The hotel management should have frequent shuttle service from/to the haram. 3) I have noticed 2 of the male employees in the from desk seems not greeting or replying to guest's greeting.(At least, it is my experience with the males employees) But, on the other hand female employees are friendly and very helpful.

Manque d’hygiène dans les chambres qui ne sont pas nettoyées quotidiennement. Je suis resté 3 nuits et ma chambre n’a jamais été nettoyée. Ça se répercute sur les salles de bains très très sales

Water was leaking in Bathroom and their were no hair dryer too.

Room service is not good you have to request them for room service in the 6 days they only did 2wice service for that I had to ask . bathroom was dirty there is not even wiper to clear off water from the floor.. Bus service is good..

Can walk to the haram. Takes approx. 20 mins. However, construction works may make it longer and more difficult to walk if you have family. The condition of the bathroom is not the best. Underneath the tiles filled up with water, whenever you stepped on them water would come out. This made the bathroom always wet and messy. There is also a shuttle bus that takes residents to the haram before every salah.

They never cleaned the room

The bathroom was very small and dirty the cleaning level is very low

Please don’t believe any of the positive reviews written about this hotel It is worse than I could ever imagine Very outdated and dirty. The water in the bathroom has no pressure so it was a struggle to shower, then there where no hot water at all!! Really horrible stay!!

Room was pretty small for a 4 beds No cleaning was done while we stayed for 3 days. May be that’s how it is with most hotel in kingdom I assume. Overall stay was ok

The room was dirty hygienically, there was hair on what seemed like a newly made bed. The carpet of the room was dirty and so was the washroom. No slippers. It's a 5-minute drive to Masjide Nabwi if there is no or less traffic otherwise it might take 10 minutes. Few restaurants are there around the hotel of different cuisine and a pharmacy as well.

4 Hours Terrible waiting for simple transaction - Stayed in horrible room The lady at the lobby made me wait from 7 AM to 11 AM just to complete a simple transaction even if I already paid for my previous night. The room was horrible. No housekeeping on my 3 days stay No chair in the room Floors are dirty Hair everywhere The bathroom is a complete disaster - not cleaned for years maybe. The nasty dirty floor is not even and water does not flow. The sink is super close to the toilet and can not stand in between. Walls are just patched after construction and look super ugly. Make a good decision AVOID THIS PLACE and DON"T STAY THERE!

Good value for money but far from Masjid Nabawi. The rooms are not sound proof and very noisy

The room was good a bit small with limited spaces but good.

Staff was nice and the internet was good.

Room was pretty small for a 4 beds No cleaning was done while we stayed for 3 days. May be that’s how it is with most hotel in kingdom I assume. Overall stay was ok

Not quiet a place to much noise car and buses horn hard to sleep

hotel and service were ok, main issue is really location which is at least 20 mins walking to the courtyard of the haram but you have to cross a major highway to make it in that time otherwise its at least 30 mins walking around the various concrete barriers. There is a free shuttle bus but this does not leave until the bus is full each time and thus allot of people just used to give up and walk instead of waiting, sometimes upto 30 mins before leaving. We had a triple room which was quite cosy but manageable, 1 toilet roll between us so we had to ask for more everyday from housekeeping. the bathrooms and carpets etc all look quite dated, there was heavy refurb going on in the lobby so maybe they are upgrading but overall it was probably value for money but if we had younger or older family members with us it would have been worst. The staff were generally helpful whenever we did ask for anything and overall we probably got what we paid for but unlikely to use again. The only positive was the Food Master restaurant next door was probably one of the best Pakistani food places we have ate in, was 24 hours and served all the classics really well, would highly recommend.

Good, especially Naemah very helpfull and changed us finally to the right room we had booked. Breakfast was very good. Wifi had a problem but solved at the end.

I would give them no stars if I could. TLDR: Unless you can't find a place in Madinah that's within the 20-minute walk radius and your dates are fixed, don't book this place. The staff - with the exception of one helpful lady at the front desk (didn't get her name) and one male staff member (Shareef), the room service team/front desk team will not care about you. We called the room service number a dozen times for the same thing and would have to go down to remind them just to get sent back, saying it will be delivered. And it never reached the room. The shuttle - the only plus - but it was typically efficient only one-way (to the Haram) because there wasn't a fixed time for a return shuttle, so we ended up catching a cab. The breakfast - where do I get started, apart from eggs and their bread, everything else was a disaster. We ended up grabbing a bite around one of the places around Haram. The Rooms - the rooms that are sold for 4 people basically is a tiny double room that has two extra twin beds. It's impossible for 5 adults to even walk around that room. The pictures are deceiving. The bathroom is tinier! Amenities - No iron or blow drier in the hotel (not the room, but the entire hotel). Old dirty pillows. Dirty carpets. No extra bedding or pillows. The room service was so stingy with extra towels, too! Location - it's over 20 minutes of a walk so while they claim it's close to the Haram, it really isn't

I loved how it was only a 20 minute walk to masjid al nabawi. During that walk there are so many local business you can shop which is so much cheaper. The hotel offered a iftar and suhoor which was very good simple but tasty. Only thing I would criticise would be the mattress was very uncomfortable and felt like a spring was poking me while sleeping. To reduce this feeling I placed another duvet and it was more comfortable. The cleaners are so nice. The place is very old since the bathroom tiles were falling apart and water was seeping through the cracks.

Room prices are overrated for their size

The people at the reception do not understand English, they ask to pay a different amount than that of Expedia.

I had very good experience to stay there.Great customer service especially Yong lady Batool and a young boy can’t remember his name. Both were amazing. Room size and shuttle bus everything was so good.

We had to wait until 5 p.m. to check in, which is not acceptable at all. The guy at the reception was not friendly. There were no towels in the bathroom, so we had to ask for them.

Room is clean and staff is good and kabirhosan very helpful

Very very bad, No manners to staff, I recommend don’t book this hotel, they enter in your room without permission, in Islamic country they don’t follow the rules of Islam. To respect privacy.

The property is well furnished. The only downside however was the lack of a microwave. Other than that, it was near to Haram and it had its own shuttle service which ran half an hour before every Namaz, which was wonderful. Although the best thing about the staff is that they were very pleasing, they accommodated us way earlier than the regular check-in time, due to our flight arriving too early. In short, very hospitable staff, definitely would recommend.

We stayed here for 5 nights and realy enjoyed our time there. Rooms were clean and well serviced. The staff at the front desk were amazing, very polite and extremely hospitable. We will be coming back

They charged me 50£ more on arrival. Please avoid

The all stuff is not helpful at all, SpecialLy,the front desk,no answer for any questions, the answer is we don’t know ,we don’t have no answer also for phone room calls. Also the house keeping not helpful at all . I stayed 4 nights they didn’t clean the room. I asked them many times to clean it and they only promise and didn’t come to clean. The phone in the room doesn’t connect to call outside the hotel. No breakfast at hotel. They have a shuttle to the Haram no body gives any idea about it. I discovered that by my self.

0 service. We asked for water bottles 5 times over 2 nights, no one brought us anything. There was no towels for the shower etc. Upon arrival, the help desk told us they only had one room for us even though we booked 2. Had to wait 1 hour to get another room which should have already been booked. Rooms were initially clean but no one came to clean afterwards. Hotel has a nice shuttle which takes you to Al-Haram very quickly.

Far away from masjid nabawi, only 1 restaurant close to, boring

15 minute walk to the masjid, also has a bus that goes to every prayer for free if you don’t want to walk, allowed us to check in late, has a little cafe on the ground floor, there’s also a mini supermarket and a gift shop pretty much right outside the hotel.

Good hotel. Walkable distance. Hotel is a standard 4 star. No iron which was annoying. Shops around hotel which was convenient.

Just okay. The area is not the best, and walking is not an option. The rooms were fine, clean, functional. I think the shuttle is what I have the most issues with. It needs serious improvement. The shuttle bus suggests that they don't care too much, they just provide it as a service to have done so. Hard to pinpoint the exact issue, but the staff doesn't care about effectiveness. A shuttle service needs to balance frequency vs delay. For my entire stay it's been about waiting for the bus to fill up with minimum regards to our time. So you show up early to spend time in haram, but then they wait and wait and the bus is still not full so they wait for 30 mins, which i find disrespectful to those who show on time. What they could've done is did a quick run and came back in time to pick the second group. On the other hand, it it's a busy prayer, they'll leave and say we filled up early often not coming for a second round. Very often they will not have any more runs to the masjid. This service needs someone who takes pride in his work and delivering people to the mosque on time, delicately balancing the options of traffic conditions, coming for second round, or waiting for potential guests. Oh and a WhatsApp group with live location would help a lot

Lovely staff. Room was great nice view. Only issue is its a about 20 25 min walk away from prophets mosque. Pakistani restaurant right next to it pharmacy opposite.

It's a well kept hotel and has their own shuttle service (2 mid size bus/coaches) running back & forth from hotel to Masjid-e-Nabwi 5 times before every salah. The dropping point is close to Janatul Baqi gate # 365 which is 5 minutes walk to Masjid. However the hotel itself is almost 2.7 km away from Masjid-e- Nabwi and for a healthy normal person it takes about minimum 20-25 minute's. However, for people with walking disability it's not advisable.

Distance to Haram is far

hotel and service were ok, main issue is really location which is at least 20 mins walking to the courtyard of the haram but you have to cross a major highway to make it in that time otherwise its at least 30 mins walking around the various concrete barriers. There is a free shuttle bus but this does not leave until the bus is full each time and thus allot of people just used to give up and walk instead of waiting, sometimes upto 30 mins before leaving. We had a triple room which was quite cosy but manageable, 1 toilet roll between us so we had to ask for more everyday from housekeeping. the bathrooms and carpets etc all look quite dated, there was heavy refurb going on in the lobby so maybe they are upgrading but overall it was probably value for money but if we had younger or older family members with us it would have been worst. The staff were generally helpful whenever we did ask for anything and overall we probably got what we paid for but unlikely to use again. The only positive was the Food Master restaurant next door was probably one of the best Pakistani food places we have ate in, was 24 hours and served all the classics really well, would highly recommend.

Staff and overall services are good. However, the distance to Haram is apx. 15 mins walk, and paths are not fully safe and clear.

Best location with a family and a car. Safe, good breakfast and convenient. Walking distance from Haram. Though you have to cross a few barriers because of the construction. You still have a shuttle 5 times a day.

Overall Good Hotel, walking distance from haram but bus runs in every salah time. There is a restaurant just out side of hotel which is charging more price then normal restaurants avoid this hotel. There are a lot more restaurant around it which have good food and reasonable price.

Very bad. Next time I will choose another hotel. Very bad breakfast is cannot be breakfast of 4 stars hotel.Reception staff are not helpful, management see all the negatives comments of customers but still the reception not helpful. The room facilities broken and old. Not 4 star hotel.bad breakfast .

The property is not as close to Al Haram as described. Though there is shuttle service offered, wait time for shuttle is tremendous. Shuttle bus is too small to accommodate all guests. More shuttles needed. The room was clean . Minimal amenities ( hot water kettle and some tea , coffee. Unfortunately not restocked every day. You have to ask for it. There were no towels in the room when we arrived. Bathroom is too small with old sink and tiles. Shower was technically not existent . A shower head was installed in one of the corners of the bathroom between sink and toilet. There was hardly enough room to take a comfy shower. The breakfast service was disappointing. Basic essentials like butter and jam were missing, and guests had to remove plastic wrappers from dishes themselves, which felt unhygienic. There were no serving spoons, cutlery, or napkins provided, making it inconvenient to enjoy the meal. While there was a variety of items, the presentation and quality were unappealing—cheap, unhealthy bread options and no fruits available. Tea and water were served in flimsy plastic cups, adding to the overall cheap and uncomfortable atmosphere. Definitely not the breakfast experience one would expect at a hotel in this price range. Half way through our stay, construction in the main entrance was started , and we could only use the back entrance of the hotel. Next time I will rather spend some extra $$$ to get comfortable service.

Kamers waren matig en achterstallig onderhoud van buiten statig maar armoedig van binnen personeel erg ongeïnteresseerd. Meer geinteresseerd in hun telefoon dan in een client. Jammer maar helaas voor de prijs is het ontbijtbuffet erg zielig

Dining options could have been better

It was good value for money. About 15 mins walk to Masjid an Nabawi. Some very good restaurants very near the hotel.

Hotel location is good, they are providing transportation to Haram all pray times. The breakfast doesn’t deserve to pay for it, it is expensive and very limited

I loved how it was only a 20 minute walk to masjid al nabawi. During that walk there are so many local business you can shop which is so much cheaper. The hotel offered a iftar and suhoor which was very good simple but tasty. Only thing I would criticise would be the mattress was very uncomfortable and felt like a spring was poking me while sleeping. To reduce this feeling I placed another duvet and it was more comfortable. The cleaners are so nice. The place is very old since the bathroom tiles were falling apart and water was seeping through the cracks.

Best location with a family and a car. Safe, good breakfast and convenient. Walking distance from Haram. Though you have to cross a few barriers because of the construction. You still have a shuttle 5 times a day.

The rooms are not clean. The rooms are not equipped with hair dryers. Though the hotel administration confirmed that they have hair dryers. The restaurant in the ground floor of the hotel is very smelly.