Resort Finest Playa Mujeres by Excellence Group - Todo incluido
427 US$
/ noche
Promedio para septiembre
Selecciona fechas para ver precios y disponibilidad
427 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Resort Finest Playa Mujeres by Excellence Group - Todo incluido, los precios por noche son de 390 US$ de media en el mes más barato (agosto) y de 757 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 698 US$ |
| febrero | 669 US$ |
| marzo | 641 US$ |
| abril | 602 US$ |
| mayo | 463 US$ |
| junio | 485 US$ |
| julio | 459 US$ |
| agosto | 390 US$ |
| septiembre | 427 US$ |
| octubre | 507 US$ |
| noviembre | 627 US$ |
| diciembre | 757 US$ |
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sept · 427 US$
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Más caro: diciembre (aprox. 757 US$)
Más barato: agosto (aprox. 390 US$)
Acerca de esta propiedad
Experience luxury at this all-inclusive resort with 10 outdoor pools, a private beach, and a full-service spa in Playa Mujeres.
Ubicación
Finest Playa Mujeres by The Excellence Collection - All Inclusive se encuentra en el barrio Playa Mujeres de Punta Sam, cerca de un campo de golf y en una playa privada. Centro comercial Cancún Mall y Centro comercial Puerto Cancún Marina Town Center son lugares imprescindibles para los amantes de las tiendas; añádelos a tu itinerario junto a fantásticos parajes naturales como Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc y Playa Norte. ¿Viajas con niños? Pues llévalos a Parque Natural Garrafón y, si te apetece disfrutar de un evento especial, consulta el calendario de Estadio de béisbol Beto Ávila. Relájate y date un capricho en los spas y centros de salud y belleza de la zona, o ve en busca de aventuras practicando actividades como el ecoturismo o el lanzamiento en tirolina en las inmediaciones.
Restaurante
Piscina
Ascensor
Conserje
Servicio de aparcacoches
Servicio de tintorería
Ubicación
Calle Vialidad Paseo Mujeres, Mz 1 Lt 10, Sm 3, Zona Continental Isla Mujeres, Playa Mujeres, Punta Sam, Isla Mujeres, Estado de Quintana Roo, México
Reseñas de los huéspedes
9.5
Excepcional
Basado en 69 comentarios verificados
¿Quién se queda aquí?
Pareja
49%
Familia
47%
Grupo
3%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Finest Playa Mujeres - Todo Incluido, los viajeros elogian constantemente al personal amable, el ambiente ideal para familias y los terrenos limpios y bien cuidados con múltiples piscinas y una hermosa playa, al tiempo que señalan variabilidad en la oferta gastronómica y algunos problemas ocasionales de mantenimiento.
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Opiniones de los huéspedes
En Finest Playa Mujeres - Todo Incluido, los viajeros elogian constantemente al personal amable, el ambiente ideal para familias y los terrenos limpios y bien cuidados con múltiples piscinas y una hermosa playa, al tiempo que señalan variabilidad en la oferta gastronómica y algunos problemas ocasionales de mantenimiento.
Los mosquitos son una molestia recurrente, por lo que el repelente es útil. Las habitaciones son generalmente espaciosas, pero algunos informan de poca privacidad en el baño, limitaciones con el aire acondicionado, ruido, problemas con el Wi-Fi o problemas ocasionales con la construcción y los ascensores. El entorno de Playa Mujeres, una zona cerrada, se siente seguro y tranquilo, a unos 35-45 minutos del aeropuerto y alejado de las tiendas fuera del resort. Espere un resort elegante, orientado a las familias, con un servicio y comodidades excepcionales, pero con esperas y una inconsistencia ocasional.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las extensas piscinas (incluidas las áreas familiares y un parque acuático infantil), una amplia zona de playa y numerosos bares y cafeterías reciben elogios. Algunos inconvenientes comunes incluyen tumbonas y sombra limitadas en las piscinas más concurridas, algunas piscinas frías, ascensores pequeños o averiados y obras o mantenimiento esporádicos.
Reseñas de huéspedes relacionadas
10
Jona
11 oct 2025
·
Se alojó 5 noches
This is our go to place in Cancun with 2 young children. Multiple pools, several dining options and beautiful beach! Rooms have a sofa bed and easy accommodates our two toddlers. The nightly entertainment focuses on kids is great to keep them busy before bed time. We have not been able to try their adults offerings yet only the family side of the resort.
This is our go to place in Cancun with 2 young children. Multiple pools, several dining options and beautiful beach! Rooms have a sofa bed and easy accommodates our two toddlers. The nightly entertainment focuses on kids is great to keep them busy before bed time. We have not been able to try their adults offerings yet only the family side of the resort.
10
Jean
15 ago 2025
·
Se alojó 7 noches
Great resort. The kids club was amazing!
Great resort. The kids club was amazing!
10
norman
9 mar 2025
·
Se alojó 5 noches
It's very consistently good. Have been 4 times. Love the food, the staff, the amenities, the size of the resort, the entertainment. This time around there was some noticeable decline in the state of repair: elevators that weren't working, loud A/C unit in the room, some stains here and there. But overall so great.
It's very consistently good. Have been 4 times. Love the food, the staff, the amenities, the size of the resort, the entertainment. This time around there was some noticeable decline in the state of repair: elevators that weren't working, loud A/C unit in the room, some stains here and there. But overall so great.
10
Gidget Antoniette
20 sept 2025
·
Se alojó 2 noches
Everything was fantastic! We loved the adults-only pool and all the amenities available. The beach was stunning and well-maintained, providing a perfect backdrop for relaxation. The staff were friendly and attentive, enhancing our experience, while the food was good. We love the 24 hour room service especially for breakfast.
Everything was fantastic! We loved the adults-only pool and all the amenities available. The beach was stunning and well-maintained, providing a perfect backdrop for relaxation. The staff were friendly and attentive, enhancing our experience, while the food was good. We love the 24 hour room service especially for breakfast.
8
Jayson
18 ago 2025
·
Se alojó 5 noches
Property was nice and the staff was great. I wish they had more shade around the pools.
Property was nice and the staff was great. I wish they had more shade around the pools.
8
Vi Man David
1 sept 2025
·
Se alojó 5 noches
Almost everything at Finest is great. One issue is the kids area does not have a bar and you’re not allowed to bring any drinks so spending all day at the kids area would leave the parents with not much to do since adults cannot use the water park. The Finest in Punta Cana has the blob thing in the main pool so the kids can play all day and the adults can enjoy themselves also.
Almost everything at Finest is great. One issue is the kids area does not have a bar and you’re not allowed to bring any drinks so spending all day at the kids area would leave the parents with not much to do since adults cannot use the water park. The Finest in Punta Cana has the blob thing in the main pool so the kids can play all day and the adults can enjoy themselves also.
10
Denise
12 sept 2025
·
Se alojó 7 noches
Everyone was so friendly and the staff was terrific. There were so many pools to pick from as well as bars. The coffee shop was wonderful. The only thing I can say is there should be more advertising of events.
Everyone was so friendly and the staff was terrific. There were so many pools to pick from as well as bars. The coffee shop was wonderful. The only thing I can say is there should be more advertising of events.
10
Roman
13 jul 2025
·
Se alojó 6 noches
We had a wonderful stay at Finest Playa Mujeres! The resort is modern, clean, and very family-friendly, with spacious suites and great service throughout. The beach is beautiful, the pools are well-maintained, and there’s a good variety of restaurants. Highly recommend for a comfortable and upscale all-inclusive getaway.
We had a wonderful stay at Finest Playa Mujeres! The resort is modern, clean, and very family-friendly, with spacious suites and great service throughout. The beach is beautiful, the pools are well-maintained, and there’s a good variety of restaurants. Highly recommend for a comfortable and upscale all-inclusive getaway.
6
OLUWAFEMI
30 jun 2025
·
Se alojó 4 noches
The property was very pretty and well taken care of. The staff was always very friendly and very helpful. They also have a lot of amenities that I haven't seen in other resorts, like a basketball court and soccer field (that is not located on the beach/sand). A tennis court, and ping pong court also located right next to the soccer/basketball court with very nice protective faux grass on the ground. The area has fun water rides and other activities for the kids. The food was also one of the best in resorts I've visited. My biggest issue was the dinner. They offer buffet service for breakfast and lunch but not for dinner. For dinner they offer restaurant service, however, every restaurant we tried which was all except Mexican had at least a 45 min wait to be seated, then an even longer wait to get your order in, and then more wait to get your food. So, it would usually take up to 2 hours from arriving at the restaurant to get dinner. They should have a buffet option for dinner so that people with kids or older folks have the option to do a buffet and not have to wait that long for dinner. Maybe do away with the lunch buffet if that helps balance things out. The other minor issue I had it is, it was very difficult to find your way around the property. The signs leading you around are not very clear and sometimes they don't display the signs all the way through to the location. Even finding the beach was like going through a maze with no sign all the way thru
The property was very pretty and well taken care of. The staff was always very friendly and very helpful. They also have a lot of amenities that I haven't seen in other resorts, like a basketball court and soccer field (that is not located on the beach/sand). A tennis court, and ping pong court also located right next to the soccer/basketball court with very nice protective faux grass on the ground. The area has fun water rides and other activities for the kids. The food was also one of the best in resorts I've visited. My biggest issue was the dinner. They offer buffet service for breakfast and lunch but not for dinner. For dinner they offer restaurant service, however, every restaurant we tried which was all except Mexican had at least a 45 min wait to be seated, then an even longer wait to get your order in, and then more wait to get your food. So, it would usually take up to 2 hours from arriving at the restaurant to get dinner. They should have a buffet option for dinner so that people with kids or older folks have the option to do a buffet and not have to wait that long for dinner. Maybe do away with the lunch buffet if that helps balance things out. The other minor issue I had it is, it was very difficult to find your way around the property. The signs leading you around are not very clear and sometimes they don't display the signs all the way through to the location. Even finding the beach was like going through a maze with no sign all the way thru
10
Leah
3 may 2025
·
Se alojó 6 noches
The staff is outstanding at this hotel! The grounds are beautiful. The only thing that would be better is if they had adults only entertainment. The live music in the evening was little kids all over.
The staff is outstanding at this hotel! The grounds are beautiful. The only thing that would be better is if they had adults only entertainment. The live music in the evening was little kids all over.
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Limpieza
Las reseñas describen frecuentemente el resort y las habitaciones como muy limpios y bien mantenidos. Algunos señalan fallos, como piscinas privadas sucias o sin limpiar, una zona infantil desordenada o escombros en una piscina principal.
Reseñas de huéspedes relacionadas
8
John
10 may 2025
·
Se alojó 7 noches
Paid for a suite with a plunge pool. Water was so low we could not use it. Asked three times for it to be filled but never happened
Paid for a suite with a plunge pool. Water was so low we could not use it. Asked three times for it to be filled but never happened
10
Haneen
19 sept 2025
·
Se alojó 5 noches
Just got back today, might i say it was beyond my expectation! Had an amazing time, food was great, so many options available, amazing sweet & friendly staff who want to make sure you’re beyond happy & comfortable!! such a beautiful & clean resort, they had a tracker out on the beach every morning cleaning the seaweed, they also were non stop cleaning in general all around the resort which i loved, i also witnissed the staff testing the pools which caught me off guard but made me feel even more comfortable seeing how precise they were. It is a very family friendly place if you wanted to make it a family vacation as well as a quiet & private get away you can spend a romantic time away with your loved one! Definitely worth every star! We booked the two tower room, my absolute favorite room!!!
Just got back today, might i say it was beyond my expectation! Had an amazing time, food was great, so many options available, amazing sweet & friendly staff who want to make sure you’re beyond happy & comfortable!! such a beautiful & clean resort, they had a tracker out on the beach every morning cleaning the seaweed, they also were non stop cleaning in general all around the resort which i loved, i also witnissed the staff testing the pools which caught me off guard but made me feel even more comfortable seeing how precise they were. It is a very family friendly place if you wanted to make it a family vacation as well as a quiet & private get away you can spend a romantic time away with your loved one! Definitely worth every star! We booked the two tower room, my absolute favorite room!!!
10
Binh
2 oct 2025
·
Se alojó 3 noches
very good and clean
very good and clean
4
Karina
27 ago 2025
·
Se alojó 1 noche
El hotel es lindo. La alberca principal estaba exageradamente sucia. Había mucha basura dentro de la alberca. El resto del bote muy bien. El personal siempre fue muy amable, con excepción de CECILIA( me dijo tiene prohibido dar su apellido)del check- in. Cecilia es una mujer grosera con los huéspedes, con mala actitud. Muy triste que ese hotel tan bello con personal tan bueno, tengan a una persona como Cecilia en el check-in que es la primera impresión de los huéspedes
El hotel es lindo. La alberca principal estaba exageradamente sucia. Había mucha basura dentro de la alberca. El resto del bote muy bien. El personal siempre fue muy amable, con excepción de CECILIA( me dijo tiene prohibido dar su apellido)del check- in. Cecilia es una mujer grosera con los huéspedes, con mala actitud. Muy triste que ese hotel tan bello con personal tan bueno, tengan a una persona como Cecilia en el check-in que es la primera impresión de los huéspedes
10
Mauricio
26 mar 2025
·
Se alojó 4 noches
Beautiful resort. Well maintained and clean. Tons of food and beverage options on the property. The beach is clean and quiet. My only complaints, if any, would be with the room. The lack of door leading into the bathroom could be awkward for some families. The water closet does have a door so that’s good. Also, the AC is set at 71 and seems to constantly cycle on and off. It’s gets a little annoying at night, but it a big deal. And lastly, the plunge pool on the roof top could use a little cleaning. It didn’t seem to be circulating the water at all. Otherwise, our stay was amazing. The staff’s hard work ensured it was amazing. PS: bring plenty of singles to tip the staff. They work really hard for your comfort.
Beautiful resort. Well maintained and clean. Tons of food and beverage options on the property. The beach is clean and quiet. My only complaints, if any, would be with the room. The lack of door leading into the bathroom could be awkward for some families. The water closet does have a door so that’s good. Also, the AC is set at 71 and seems to constantly cycle on and off. It’s gets a little annoying at night, but it a big deal. And lastly, the plunge pool on the roof top could use a little cleaning. It didn’t seem to be circulating the water at all. Otherwise, our stay was amazing. The staff’s hard work ensured it was amazing. PS: bring plenty of singles to tip the staff. They work really hard for your comfort.
8
Misael
28 ago 2025
·
Se alojó 5 noches
Nos quedamos en una habitacion con piscina privada. La piscina necesitaba mantenimiento y limpieza. Tenia zonas oxydadas y moho. El baño de la habitacion tambien necesitaba mas limpieza. La comida estaba buena aunque el tiempo de espera para los restaurantes era alrededor de una hora.. casi nunca pudimos disfrutar del.show en el treatro por esta razon. Nos quedamos en un hotel de la misma compañia en Punta Cana que nos gusto mucho mas y la habitacion y piscina tenian una limpieza impecable
Nos quedamos en una habitacion con piscina privada. La piscina necesitaba mantenimiento y limpieza. Tenia zonas oxydadas y moho. El baño de la habitacion tambien necesitaba mas limpieza. La comida estaba buena aunque el tiempo de espera para los restaurantes era alrededor de una hora.. casi nunca pudimos disfrutar del.show en el treatro por esta razon. Nos quedamos en un hotel de la misma compañia en Punta Cana que nos gusto mucho mas y la habitacion y piscina tenian una limpieza impecable
4
Kendra Nichole
15 oct 2025
·
Se alojó 8 noches
My stay was well below expectations, and did not reflect the price paid. There is also significant construction in building 4 - which was not disclosed at time of booking. Other issues included a poor room location, constant construction, cold food, very limited mini bar selection, private pool that was never cleaned and full of dead bugs, and poor customer service. These factors combined made for a disappointing experience.
My stay was well below expectations, and did not reflect the price paid. There is also significant construction in building 4 - which was not disclosed at time of booking. Other issues included a poor room location, constant construction, cold food, very limited mini bar selection, private pool that was never cleaned and full of dead bugs, and poor customer service. These factors combined made for a disappointing experience.
10
Tony Yeung Chi
15 sept 2025
·
Se alojó 4 noches
The place was clean. They put a lot of effort to keep this place clean. The staff are very friendly and professional. They are very accommodating. Gabriel from the excellence club was an amaZing bar tender. Really great drinks. His skills made the experience even better. Kevin at the entertainment was very pleasant and experienced to make the pickle ball session and bike tour great. Great warmth. Our server at Domo and at the Mexican restaurant, Pedro was really good. He knows the dishes well and provided perfect service and information. He made us welcomed at the restaurants. This really sets a high standard for an all inclusive.
The place was clean. They put a lot of effort to keep this place clean. The staff are very friendly and professional. They are very accommodating. Gabriel from the excellence club was an amaZing bar tender. Really great drinks. His skills made the experience even better. Kevin at the entertainment was very pleasant and experienced to make the pickle ball session and bike tour great. Great warmth. Our server at Domo and at the Mexican restaurant, Pedro was really good. He knows the dishes well and provided perfect service and information. He made us welcomed at the restaurants. This really sets a high standard for an all inclusive.
8
Ada Hiu Tung
9 nov 2025
·
Se alojó 5 noches
We had a mixed but ultimately positive stay at Finest Playa Mujeres. The first few days were disappointing — our room felt dated, the toilet leaked, and the in-room jacuzzi design wasn’t safe for toddlers. The kids' club was also poorly maintained, with dirty play areas and closed slides. Several meals were inconsistent: some fish dishes still had scales, and many restaurants had uneven quality. However, the management handled our feedback exceptionally well. Guest Experience Manager Stephanie upgraded us to Finest Club access, and the Food & Beverage Manager met us personally, introducing the head chef who truly took care of us afterward. The improvement in food and service was noticeable. On our last night, the team arranged a special dinner at Surf & Turf, where we could order from the adults-only Domma menu. The dishes were elegant with only minor flaws, and the broiled lobster was outstanding. The hotel also provided a complimentary airport transfer as compensation. Overall, while the resort still needs stronger quality control and better maintenance, the staff’s genuine care and service recovery made a big difference. Their sincerity turned what started as a stressful trip into a much better experience.
We had a mixed but ultimately positive stay at Finest Playa Mujeres. The first few days were disappointing — our room felt dated, the toilet leaked, and the in-room jacuzzi design wasn’t safe for toddlers. The kids' club was also poorly maintained, with dirty play areas and closed slides. Several meals were inconsistent: some fish dishes still had scales, and many restaurants had uneven quality. However, the management handled our feedback exceptionally well. Guest Experience Manager Stephanie upgraded us to Finest Club access, and the Food & Beverage Manager met us personally, introducing the head chef who truly took care of us afterward. The improvement in food and service was noticeable. On our last night, the team arranged a special dinner at Surf & Turf, where we could order from the adults-only Domma menu. The dishes were elegant with only minor flaws, and the broiled lobster was outstanding. The hotel also provided a complimentary airport transfer as compensation. Overall, while the resort still needs stronger quality control and better maintenance, the staff’s genuine care and service recovery made a big difference. Their sincerity turned what started as a stressful trip into a much better experience.
10
Steven
28 jun 2025
·
Se alojó 6 noches
Beautiful landscape, very clean, and exactly as portrayed online.
Beautiful landscape, very clean, and exactly as portrayed online.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas y ofrecen opciones como acceso directo a la piscina y suites en la azotea, a menudo con buenas vistas. Las preocupaciones recurrentes incluyen poca privacidad en el baño, aire acondicionado limitado, ruido en algunas ubicaciones, elementos anticuados y una conexión Wi-Fi inconsistente en la habitación.
Reseñas de huéspedes relacionadas
8
Eduardo
18 oct 2025
·
Se alojó 5 noches
Tina de hidromasaje muy descuidado
Tina de hidromasaje muy descuidado
10
norman
9 mar 2025
·
Se alojó 5 noches
It's very consistently good. Have been 4 times. Love the food, the staff, the amenities, the size of the resort, the entertainment. This time around there was some noticeable decline in the state of repair: elevators that weren't working, loud A/C unit in the room, some stains here and there. But overall so great.
It's very consistently good. Have been 4 times. Love the food, the staff, the amenities, the size of the resort, the entertainment. This time around there was some noticeable decline in the state of repair: elevators that weren't working, loud A/C unit in the room, some stains here and there. But overall so great.
8
Magda
11 jul 2025
·
Se alojó 2 noches
El hotel es muy limpio , el Personal sumamente amable y la Comida de excelente calidad . La playa limpia ya que es una zona que no recibe tanto sargazo. No nos gustó que el baño tuviera una privacidad nula , no hay puerta y está en la entrada de la habitación , este es un hotel familiar , viajas con adolescentes , abuelos , niños , etc , así que el tener que estar avisando a los demás que vas a bañarte o entrar al baño para que no pasen o se queden fuera de la habitación es un gran inconveniente.
El hotel es muy limpio , el Personal sumamente amable y la Comida de excelente calidad . La playa limpia ya que es una zona que no recibe tanto sargazo. No nos gustó que el baño tuviera una privacidad nula , no hay puerta y está en la entrada de la habitación , este es un hotel familiar , viajas con adolescentes , abuelos , niños , etc , así que el tener que estar avisando a los demás que vas a bañarte o entrar al baño para que no pasen o se queden fuera de la habitación es un gran inconveniente.
6
NaTasha Yvette
5 dic 2024
·
Se alojó 3 noches
Horrible internet connection
Horrible internet connection
8
DESIREE
27 jul 2025
·
Se alojó 4 noches
Positive: Location:45 minutes fr the Airport. Cleanliness: The room was impeccably clean and well-maintained. Staff Service: The moment we arrived at the resort, a staff member greeted us right away, and it was refreshing to have a cold towel. The reception staff at the Excellence Club were welcoming and efficient. The staff and servers at all the restaurants we visited were prompt and courteous. Food and Beverage: The restaurants served high-quality food, with a special mention of the Dommo restaurant, which is an Excellence Club exclusive. We had breakfast and dinner there, the food and service were top notch, so don’t miss it if you plan to upgrade your stay. Shoutout to Carlos, Yahir, Mario, and Alma who were very nice, friendly, and attentive when we had dinner on a Monday. - Value for Money: It’s pricey, so plan. I didn’t think that the value of the swim-up suite we paid for was worth the amount (refer to the negative review below). Negative: The most disappointing thing about our stay was the lack of privacy in the swim-up suite. We booked the Excellence Junior Swim-up suite. We had expected a private swim-up, but unfortunately, all the swim-up pools were open and shared with everyone, regardless of the room type. Our room was directly in front of the bar, which was always busy. The wedding party group was directly in front of our pool access. Note to upcoming guests: First swim-up pool we’ve been to of this kind, open to all, no exclusivity, it’s a big NO for me.
Positive: Location:45 minutes fr the Airport. Cleanliness: The room was impeccably clean and well-maintained. Staff Service: The moment we arrived at the resort, a staff member greeted us right away, and it was refreshing to have a cold towel. The reception staff at the Excellence Club were welcoming and efficient. The staff and servers at all the restaurants we visited were prompt and courteous. Food and Beverage: The restaurants served high-quality food, with a special mention of the Dommo restaurant, which is an Excellence Club exclusive. We had breakfast and dinner there, the food and service were top notch, so don’t miss it if you plan to upgrade your stay. Shoutout to Carlos, Yahir, Mario, and Alma who were very nice, friendly, and attentive when we had dinner on a Monday. - Value for Money: It’s pricey, so plan. I didn’t think that the value of the swim-up suite we paid for was worth the amount (refer to the negative review below). Negative: The most disappointing thing about our stay was the lack of privacy in the swim-up suite. We booked the Excellence Junior Swim-up suite. We had expected a private swim-up, but unfortunately, all the swim-up pools were open and shared with everyone, regardless of the room type. Our room was directly in front of the bar, which was always busy. The wedding party group was directly in front of our pool access. Note to upcoming guests: First swim-up pool we’ve been to of this kind, open to all, no exclusivity, it’s a big NO for me.
8
Armando Garcia
4 may 2025
·
Se alojó 5 noches
Bad WiFi in my room
Bad WiFi in my room
10
Mauricio
26 mar 2025
·
Se alojó 4 noches
Beautiful resort. Well maintained and clean. Tons of food and beverage options on the property. The beach is clean and quiet. My only complaints, if any, would be with the room. The lack of door leading into the bathroom could be awkward for some families. The water closet does have a door so that’s good. Also, the AC is set at 71 and seems to constantly cycle on and off. It’s gets a little annoying at night, but it a big deal. And lastly, the plunge pool on the roof top could use a little cleaning. It didn’t seem to be circulating the water at all. Otherwise, our stay was amazing. The staff’s hard work ensured it was amazing. PS: bring plenty of singles to tip the staff. They work really hard for your comfort.
Beautiful resort. Well maintained and clean. Tons of food and beverage options on the property. The beach is clean and quiet. My only complaints, if any, would be with the room. The lack of door leading into the bathroom could be awkward for some families. The water closet does have a door so that’s good. Also, the AC is set at 71 and seems to constantly cycle on and off. It’s gets a little annoying at night, but it a big deal. And lastly, the plunge pool on the roof top could use a little cleaning. It didn’t seem to be circulating the water at all. Otherwise, our stay was amazing. The staff’s hard work ensured it was amazing. PS: bring plenty of singles to tip the staff. They work really hard for your comfort.
8
Juhwa
13 nov 2025
·
Se alojó 4 noches
The room was spacious and clean. We liked that all the restaurants and pools weren’t crowded, but the food quality could be improved.
The room was spacious and clean. We liked that all the restaurants and pools weren’t crowded, but the food quality could be improved.
8
Ada Hiu Tung
9 nov 2025
·
Se alojó 5 noches
We had a mixed but ultimately positive stay at Finest Playa Mujeres. The first few days were disappointing — our room felt dated, the toilet leaked, and the in-room jacuzzi design wasn’t safe for toddlers. The kids' club was also poorly maintained, with dirty play areas and closed slides. Several meals were inconsistent: some fish dishes still had scales, and many restaurants had uneven quality. However, the management handled our feedback exceptionally well. Guest Experience Manager Stephanie upgraded us to Finest Club access, and the Food & Beverage Manager met us personally, introducing the head chef who truly took care of us afterward. The improvement in food and service was noticeable. On our last night, the team arranged a special dinner at Surf & Turf, where we could order from the adults-only Domma menu. The dishes were elegant with only minor flaws, and the broiled lobster was outstanding. The hotel also provided a complimentary airport transfer as compensation. Overall, while the resort still needs stronger quality control and better maintenance, the staff’s genuine care and service recovery made a big difference. Their sincerity turned what started as a stressful trip into a much better experience.
We had a mixed but ultimately positive stay at Finest Playa Mujeres. The first few days were disappointing — our room felt dated, the toilet leaked, and the in-room jacuzzi design wasn’t safe for toddlers. The kids' club was also poorly maintained, with dirty play areas and closed slides. Several meals were inconsistent: some fish dishes still had scales, and many restaurants had uneven quality. However, the management handled our feedback exceptionally well. Guest Experience Manager Stephanie upgraded us to Finest Club access, and the Food & Beverage Manager met us personally, introducing the head chef who truly took care of us afterward. The improvement in food and service was noticeable. On our last night, the team arranged a special dinner at Surf & Turf, where we could order from the adults-only Domma menu. The dishes were elegant with only minor flaws, and the broiled lobster was outstanding. The hotel also provided a complimentary airport transfer as compensation. Overall, while the resort still needs stronger quality control and better maintenance, the staff’s genuine care and service recovery made a big difference. Their sincerity turned what started as a stressful trip into a much better experience.
8
Myra
17 jun 2025
·
Se alojó 3 noches
I’d give this resort a solid 4 even though it was a wonderful property. We loved it but there could be improvements. We booked a regular swim up room bc they didn’t have any of the finest club level avail. Upon check in, they said I can upgrade to the finest club but would still be in the regular room. So they had to change out our amenities (not sure if we got them all) and switched out our coffee maker the next day which is a shame bc the upgraded coffee was amazing and we lost a day. It is important to me bc I am a coffee snob and love my coffee and with only 3 nights, one day makes a huge difference. Our room had some stains on the cabinet and it was in the corner so it was loud esp in the mornings when you’d like to sleep in a bit. You can hear families walking by, kids crying, maintence and housekeeping right outside your door. They park their cart in front of the door and is just loud. What made our room is the pool! We loved every second of it! However it can use a good clean up as mildew is on the grout and bird poop droppings on the patio. The latter is not their fault and they try to clean it all the time. The room is spacious and the bathroom is also wonderful! The housekeeping was great but came in while we were still in the pool and she asked if we wanted a turn down service to which I said yes but she didn’t. Most of the staff were professional to the point where they did not seem friendly. The friendliest service is Spanish and Mexican, bellhops and beac
I’d give this resort a solid 4 even though it was a wonderful property. We loved it but there could be improvements. We booked a regular swim up room bc they didn’t have any of the finest club level avail. Upon check in, they said I can upgrade to the finest club but would still be in the regular room. So they had to change out our amenities (not sure if we got them all) and switched out our coffee maker the next day which is a shame bc the upgraded coffee was amazing and we lost a day. It is important to me bc I am a coffee snob and love my coffee and with only 3 nights, one day makes a huge difference. Our room had some stains on the cabinet and it was in the corner so it was loud esp in the mornings when you’d like to sleep in a bit. You can hear families walking by, kids crying, maintence and housekeeping right outside your door. They park their cart in front of the door and is just loud. What made our room is the pool! We loved every second of it! However it can use a good clean up as mildew is on the grout and bird poop droppings on the patio. The latter is not their fault and they try to clean it all the time. The room is spacious and the bathroom is also wonderful! The housekeeping was great but came in while we were still in the pool and she asked if we wanted a turn down service to which I said yes but she didn’t. Most of the staff were professional to the point where they did not seem friendly. The friendliest service is Spanish and Mexican, bellhops and beac
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente elogiado por ser amable, atento y trabajador en todo el establecimiento. Algunos huéspedes experimentaron un servicio lento o poco útil en la recepción o la conserjería, largas esperas para el registro de entrada o confusión con las reservas y mejoras de terceros.
Reseñas de huéspedes relacionadas
10
Christina
23 jul 2025
·
Se alojó 6 noches
Everything and everyone were exceptional!!!!
Everything and everyone were exceptional!!!!
10
Samane
22 mar 2025
·
Se alojó 5 noches
From the moment we arrived at Finest Playa Mujeres, we were treated like royalty. The resort is stunning, with breathtaking ocean views, pristine beaches, and beautifully maintained grounds. The attention to detail in every aspect of our stay made this an unforgettable experience. Service & Staff – 10/10 The staff was beyond incredible—always friendly, attentive, and genuinely eager to make our stay perfect. Whether it was the concierge, housekeeping, or the restaurant servers, everyone went above and beyond to ensure we were happy and comfortable Rooms – Spacious & Luxurious Our suite was immaculate, with modern decor, a private jacuzzi, and a fully stocked minibar. The bed was incredibly comfortable, and the room service was top-notch. Waking up to the sound of the ocean every morning was pure bliss. Food & Drinks – Gourmet Quality With so many dining options, we were spoiled for choice. Every meal was outstanding, from the fresh seafood at Duke’s Lobster & Seafood to the authentic Mexican dishes at Lizo. The cocktail selection was impressive, and the bartenders knew how to make every drink perfectly. Pools & Beach – Absolutely Stunning The pools were clean, warm, and never overcrowded. The beach was paradise—soft white sand and crystal-clear water. The service at the beach was fantastic, with drinks brought right to our loungers. Final Verdict: If you’re looking for a luxurious, all-inclusive experience with world-class service, Finest Playa Mujeres is the place to be.
From the moment we arrived at Finest Playa Mujeres, we were treated like royalty. The resort is stunning, with breathtaking ocean views, pristine beaches, and beautifully maintained grounds. The attention to detail in every aspect of our stay made this an unforgettable experience. Service & Staff – 10/10 The staff was beyond incredible—always friendly, attentive, and genuinely eager to make our stay perfect. Whether it was the concierge, housekeeping, or the restaurant servers, everyone went above and beyond to ensure we were happy and comfortable Rooms – Spacious & Luxurious Our suite was immaculate, with modern decor, a private jacuzzi, and a fully stocked minibar. The bed was incredibly comfortable, and the room service was top-notch. Waking up to the sound of the ocean every morning was pure bliss. Food & Drinks – Gourmet Quality With so many dining options, we were spoiled for choice. Every meal was outstanding, from the fresh seafood at Duke’s Lobster & Seafood to the authentic Mexican dishes at Lizo. The cocktail selection was impressive, and the bartenders knew how to make every drink perfectly. Pools & Beach – Absolutely Stunning The pools were clean, warm, and never overcrowded. The beach was paradise—soft white sand and crystal-clear water. The service at the beach was fantastic, with drinks brought right to our loungers. Final Verdict: If you’re looking for a luxurious, all-inclusive experience with world-class service, Finest Playa Mujeres is the place to be.
10
Minh
9 ago 2025
·
Se alojó 6 noches
We truly enjoyed every moment of our stay at Finest Playa Mujeres! From the moment we arrived, the service was exceptional. Every staff member—from the bellboys, front desk and housekeeping to food & beverage, entertainment, and AquaWorld beach sports—went above and beyond to make our stay memorable. The resort itself is immaculate, with spotless facilities and a strong sense of safety throughout. The attention to detail, cleanliness, and warm hospitality made for a relaxing and enjoyable getaway. We can’t wait to return! A special shout-out to Alejandro Martin and his entire entertainment crew—Abraham, Kevin, Macro, Daniella, Maliano, and many others. They were amazing! From daily pickleball games to beach volleyball, biking, and countless other activities, they kept us engaged, entertained, and having fun all day. They are simply the best! Beyond entertainment, we loved all the RESTAURANTs and the wonderful buffet at The Market. The Food & Beverage team was outstanding—always warm, welcoming, and attentive. We love them all! The beach was beautiful—very little seaweed, clean, with comfortable seating areas and excellent service from Izlsa A big thanks to Alberto from AquaWorld on the beach. He was so friendly and made our Catamaran trips a highlight of our stay. in addition, the boys especially loved paddleboarding and kayaking! Thank you as well to Ray and his jet ski crew—our boys had a blast! A special thank you to the housekeeping team- (and to the lady that cleaned our
We truly enjoyed every moment of our stay at Finest Playa Mujeres! From the moment we arrived, the service was exceptional. Every staff member—from the bellboys, front desk and housekeeping to food & beverage, entertainment, and AquaWorld beach sports—went above and beyond to make our stay memorable. The resort itself is immaculate, with spotless facilities and a strong sense of safety throughout. The attention to detail, cleanliness, and warm hospitality made for a relaxing and enjoyable getaway. We can’t wait to return! A special shout-out to Alejandro Martin and his entire entertainment crew—Abraham, Kevin, Macro, Daniella, Maliano, and many others. They were amazing! From daily pickleball games to beach volleyball, biking, and countless other activities, they kept us engaged, entertained, and having fun all day. They are simply the best! Beyond entertainment, we loved all the RESTAURANTs and the wonderful buffet at The Market. The Food & Beverage team was outstanding—always warm, welcoming, and attentive. We love them all! The beach was beautiful—very little seaweed, clean, with comfortable seating areas and excellent service from Izlsa A big thanks to Alberto from AquaWorld on the beach. He was so friendly and made our Catamaran trips a highlight of our stay. in addition, the boys especially loved paddleboarding and kayaking! Thank you as well to Ray and his jet ski crew—our boys had a blast! A special thank you to the housekeeping team- (and to the lady that cleaned our
10
Roman
13 jul 2025
·
Se alojó 6 noches
We had a wonderful stay at Finest Playa Mujeres! The resort is modern, clean, and very family-friendly, with spacious suites and great service throughout. The beach is beautiful, the pools are well-maintained, and there’s a good variety of restaurants. Highly recommend for a comfortable and upscale all-inclusive getaway.
We had a wonderful stay at Finest Playa Mujeres! The resort is modern, clean, and very family-friendly, with spacious suites and great service throughout. The beach is beautiful, the pools are well-maintained, and there’s a good variety of restaurants. Highly recommend for a comfortable and upscale all-inclusive getaway.
10
Todd
4 nov 2025
·
Se alojó 8 noches
The staff were all amazing and would recommend this resort to anyone going to Cancun. They are absolutely incredible!!
The staff were all amazing and would recommend this resort to anyone going to Cancun. They are absolutely incredible!!
6
Abrar Ahmed
14 nov 2024
·
Se alojó 3 noches
while most of our experiences at the resort were enjoyable, there were issues with the concierge and some management-level employees. When we checked in late, we asked about any restaurants or bars that stayed open late. The concierge informed us that everything closed at 11 pm, but we later discovered a bar that stayed open until 1 am every night—information that would have been helpful from the start. Unfortunately, it seemed the concierge didn’t have accurate information or make an effort to assist us with our questions. Aside from these interactions, we had a pleasant stay and would consider returning, but I hope the resort improves the quality and responsiveness of its management team for a smoother experience.
while most of our experiences at the resort were enjoyable, there were issues with the concierge and some management-level employees. When we checked in late, we asked about any restaurants or bars that stayed open late. The concierge informed us that everything closed at 11 pm, but we later discovered a bar that stayed open until 1 am every night—information that would have been helpful from the start. Unfortunately, it seemed the concierge didn’t have accurate information or make an effort to assist us with our questions. Aside from these interactions, we had a pleasant stay and would consider returning, but I hope the resort improves the quality and responsiveness of its management team for a smoother experience.
10
Hilda
28 jul 2025
·
Se alojó 3 noches
Absolutely amazing! From the moment we arrived at Finest Playa Mujeres, everything felt like a dream. The service was beyond excellent—every staff member was friendly, attentive, and genuinely happy to help. The resort itself? Spotless! Every corner was clean and beautifully maintained. Our room? Incredible. It had an ocean view that looked straight out of a postcard, a private jacuzzi, and—get this—a pool on the rooftop just for us! It was extraordinary and made our stay feel so special and luxurious. And don’t even get me started on the food—wow! Every meal felt like a gourmet experience, with so many delicious options to choose from. Everything was perfect, whether relaxing by the pool or strolling on the beach. Can’t wait to come back!
Absolutely amazing! From the moment we arrived at Finest Playa Mujeres, everything felt like a dream. The service was beyond excellent—every staff member was friendly, attentive, and genuinely happy to help. The resort itself? Spotless! Every corner was clean and beautifully maintained. Our room? Incredible. It had an ocean view that looked straight out of a postcard, a private jacuzzi, and—get this—a pool on the rooftop just for us! It was extraordinary and made our stay feel so special and luxurious. And don’t even get me started on the food—wow! Every meal felt like a gourmet experience, with so many delicious options to choose from. Everything was perfect, whether relaxing by the pool or strolling on the beach. Can’t wait to come back!
10
Wing Sze
1 nov 2025
·
Se alojó 5 noches
I don’t usually write reviews, but this stay was so wonderful I just had to share it. Every staff member was friendly, polite, and always smiling. Their warmth made such a difference and really made us feel welcome. The food was amazing — we tried teppanyaki, French dishes, and everything tasted great. The restaurants were beautiful, and the cocktails at the pool bar were unforgettable. I’m not even a big drinker, but every drink was delicious! Our room was cleaned twice a day, and the staff were so thoughtful, even organizing our things neatly. Room service was fast and polite, and there were plenty of fun activities like water volleyball. My partner is very social, and soon the staff all knew us — they always greeted us with big smiles. I also appreciated that no one tried to sell us memberships or packages. We could just relax and enjoy our time. Funny enough, as I was leaving, I actually thought, I want to come back next year — maybe even as a member! Before booking, I saw some mixed reviews from 2023, but everything on this trip exceeded my expectations. The service, food, and atmosphere were all perfect. I highly recommend this resort — it truly made our vacation unforgettable.
I don’t usually write reviews, but this stay was so wonderful I just had to share it. Every staff member was friendly, polite, and always smiling. Their warmth made such a difference and really made us feel welcome. The food was amazing — we tried teppanyaki, French dishes, and everything tasted great. The restaurants were beautiful, and the cocktails at the pool bar were unforgettable. I’m not even a big drinker, but every drink was delicious! Our room was cleaned twice a day, and the staff were so thoughtful, even organizing our things neatly. Room service was fast and polite, and there were plenty of fun activities like water volleyball. My partner is very social, and soon the staff all knew us — they always greeted us with big smiles. I also appreciated that no one tried to sell us memberships or packages. We could just relax and enjoy our time. Funny enough, as I was leaving, I actually thought, I want to come back next year — maybe even as a member! Before booking, I saw some mixed reviews from 2023, but everything on this trip exceeded my expectations. The service, food, and atmosphere were all perfect. I highly recommend this resort — it truly made our vacation unforgettable.
6
MEHUL
23 jul 2025
·
Se alojó 6 noches
The property was ok. Javier the hospitality manager was excellent. The other managers at the front desk were a little deceiving and at a moment rude. We had to wait 2 and half hours the 1st day for a room transfer for the kids then again the next day for an hour for our luggage to be in the right room. Then multiple follow ups throughout the trip to correct this issue. For an all inclusive vacation we spent probably a full day in our stay to correct issues. Also, since I was an expedia VIP member I was supposed to a free wine bottle which I told Enrique who checked us in and spent 2-3 hours with him on the 1st day he said he would have it sent to the room then again next day called him/reminded him nothing he told he will have sent right away no one came. The next day at the front desk I went told him he said it should be in the room when I get back nothing again. So, all in all it was an ok experience. I do not think I needed to spend almost a full day throughout my trip to correct errors on behalf of the resort then I do not get my VIP treatment with the wine bottle. So, was really not happy.
The property was ok. Javier the hospitality manager was excellent. The other managers at the front desk were a little deceiving and at a moment rude. We had to wait 2 and half hours the 1st day for a room transfer for the kids then again the next day for an hour for our luggage to be in the right room. Then multiple follow ups throughout the trip to correct this issue. For an all inclusive vacation we spent probably a full day in our stay to correct issues. Also, since I was an expedia VIP member I was supposed to a free wine bottle which I told Enrique who checked us in and spent 2-3 hours with him on the 1st day he said he would have it sent to the room then again next day called him/reminded him nothing he told he will have sent right away no one came. The next day at the front desk I went told him he said it should be in the room when I get back nothing again. So, all in all it was an ok experience. I do not think I needed to spend almost a full day throughout my trip to correct errors on behalf of the resort then I do not get my VIP treatment with the wine bottle. So, was really not happy.
10
Tony Yeung Chi
15 sept 2025
·
Se alojó 4 noches
The place was clean. They put a lot of effort to keep this place clean. The staff are very friendly and professional. They are very accommodating. Gabriel from the excellence club was an amaZing bar tender. Really great drinks. His skills made the experience even better. Kevin at the entertainment was very pleasant and experienced to make the pickle ball session and bike tour great. Great warmth. Our server at Domo and at the Mexican restaurant, Pedro was really good. He knows the dishes well and provided perfect service and information. He made us welcomed at the restaurants. This really sets a high standard for an all inclusive.
The place was clean. They put a lot of effort to keep this place clean. The staff are very friendly and professional. They are very accommodating. Gabriel from the excellence club was an amaZing bar tender. Really great drinks. His skills made the experience even better. Kevin at the entertainment was very pleasant and experienced to make the pickle ball session and bike tour great. Great warmth. Our server at Domo and at the Mexican restaurant, Pedro was really good. He knows the dishes well and provided perfect service and information. He made us welcomed at the restaurants. This really sets a high standard for an all inclusive.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Zona tranquila y cerrada al norte de Cancún, a unos 35-45 minutos del aeropuerto, con una playa apta para nadar y pasear. No hay mucho a poca distancia para ir de compras o disfrutar de la vida nocturna.
Reseñas de huéspedes relacionadas
10
missam
24 jun 2025
·
Se alojó 4 noches
Amazing location.
Amazing location.
10
Danielle
15 may 2025
·
Se alojó 7 noches
May 8 to 15th 2025 - Just had an amazing week at the Finest by Excellence in Playa Mujeres ... very safe, resort is absolutely beautiful, super clean, grounds beach and water are amazing... if you love swimming in the ocean this is the place for you. Water and weather was fabulous all week ... Staff was amazing all around but ITZEL our wonderful beach server/friend was amazing. She was such a sweetheart...Nightly entertaining was great as well. We definitely give this resort a 10 out of 10 ... restaurants were all very good as well. Highly recommend staying here ...
May 8 to 15th 2025 - Just had an amazing week at the Finest by Excellence in Playa Mujeres ... very safe, resort is absolutely beautiful, super clean, grounds beach and water are amazing... if you love swimming in the ocean this is the place for you. Water and weather was fabulous all week ... Staff was amazing all around but ITZEL our wonderful beach server/friend was amazing. She was such a sweetheart...Nightly entertaining was great as well. We definitely give this resort a 10 out of 10 ... restaurants were all very good as well. Highly recommend staying here ...
10
Jacqueline Anne
1 mar 2025
·
Se alojó 6 noches
Great property! Only negative was location. Not close to any shopping or activities.
Great property! Only negative was location. Not close to any shopping or activities.
10
Jiong
14 may 2025
·
Se alojó 4 noches
The resort is not huge bus very cozy, modern and spacious. It’s one of the best we have visited in Mexico! Highly recommended and we will definitely come back
The resort is not huge bus very cozy, modern and spacious. It’s one of the best we have visited in Mexico! Highly recommended and we will definitely come back
10
Raghavendra
18 feb 2025
·
Se alojó 6 noches
Lovely resort with excellent service and facilities. Lot of good food options including vegetarian items. Great activities for kids including a fun water park. Staff goes above and beyond to provide a great experience. Playa Mujeres is quieter than hotel zone and if you intend to stay at the resort for the most part, works out well. Highly recommend this resort for families!
Lovely resort with excellent service and facilities. Lot of good food options including vegetarian items. Great activities for kids including a fun water park. Staff goes above and beyond to provide a great experience. Playa Mujeres is quieter than hotel zone and if you intend to stay at the resort for the most part, works out well. Highly recommend this resort for families!
10
George
3 jun 2025
·
Se alojó 7 noches
The property was extremely good. The only bad thing was the WiFi - huge investments are necessary there, due to the lack of mobile service in the area. Besides that this was an exceptionally great stay, from dining to service - just perfect.
The property was extremely good. The only bad thing was the WiFi - huge investments are necessary there, due to the lack of mobile service in the area. Besides that this was an exceptionally great stay, from dining to service - just perfect.
10
Adriana
9 jul 2025
·
Se alojó 5 noches
The hotel is 35-40 minutes North from Cancun airport. It is within a complex of different hotels so you have to pass through two security gates, having the feel of being a very secure place. Since we got there, the service was excellent and the staff super friendly, from the lobby to the waiters at the beach, everybody was helpful at any issue that could come up. There was a day that I forgot my iPhone in one of the beach chairs and when realizing an hour after, they already picked up everything from the beach I went running to the front desk, and they were able to locate my phone in the lost and found!! For me, that was amazing!!! The spa was very good too! I had such a relaxing massage. The hotel was very clean, the room big and the food was good too, considering that usually All inclusive hotels do not have the best food. The beach was very nice, and it had just some sargassum the last couple of days but I am assuming that it was because of the rain that happened those nights. The kids loved it! I would definitely recommend this hotel.
The hotel is 35-40 minutes North from Cancun airport. It is within a complex of different hotels so you have to pass through two security gates, having the feel of being a very secure place. Since we got there, the service was excellent and the staff super friendly, from the lobby to the waiters at the beach, everybody was helpful at any issue that could come up. There was a day that I forgot my iPhone in one of the beach chairs and when realizing an hour after, they already picked up everything from the beach I went running to the front desk, and they were able to locate my phone in the lost and found!! For me, that was amazing!!! The spa was very good too! I had such a relaxing massage. The hotel was very clean, the room big and the food was good too, considering that usually All inclusive hotels do not have the best food. The beach was very nice, and it had just some sargassum the last couple of days but I am assuming that it was because of the rain that happened those nights. The kids loved it! I would definitely recommend this hotel.
10
Rahila
26 oct 2024
·
Se alojó 6 noches
Excellent resort and friendly staff. Perfect to vacation in a quite gated community away for the hustle of hotel zone in Cancun.
Excellent resort and friendly staff. Perfect to vacation in a quite gated community away for the hustle of hotel zone in Cancun.
8
Krzysztof
16 jun 2025
·
Se alojó 4 noches
I’ve been to Mexico many times and usually return to the same resort, but this time we tried something new based on great Google and social media reviews. Overall, it was a nice stay. Check-in was quick — we arrived early and got our room two hours ahead of schedule. Online check-in definitely helped; we were done at the front desk in about four minutes. The resort is about 35 minutes from Cancun airport, located in a gated community that felt safe. We saw both hotel security and local police on the beach. The food was solid; fresh, customizable at restaurants (which is rare at all-inclusives), and room service was fast and hot. Housekeeping was excellent, checking in a few times daily to restock towels and essentials. Most of the staff were friendly and attentive, which made a big difference. However, on our last day, breakfast service fell flat. At "The Kitchen," a buffet spot, we sat and grabbed food but no one approached us for 15 minutes — no coffee, water, or juice for our son. A waitress finally came by when we were almost done. It felt like we were no longer a priority since we were checking out. We always tip well, so that was disappointing. Is it a true 5-star resort? I’d say closer to 4.3 or 4.5. Would I return? Probably not. For the same price, there are better-established resorts in Cancun that offer more consistent service. It’s a decent place, but not quite worth the premium dollar.
I’ve been to Mexico many times and usually return to the same resort, but this time we tried something new based on great Google and social media reviews. Overall, it was a nice stay. Check-in was quick — we arrived early and got our room two hours ahead of schedule. Online check-in definitely helped; we were done at the front desk in about four minutes. The resort is about 35 minutes from Cancun airport, located in a gated community that felt safe. We saw both hotel security and local police on the beach. The food was solid; fresh, customizable at restaurants (which is rare at all-inclusives), and room service was fast and hot. Housekeeping was excellent, checking in a few times daily to restock towels and essentials. Most of the staff were friendly and attentive, which made a big difference. However, on our last day, breakfast service fell flat. At "The Kitchen," a buffet spot, we sat and grabbed food but no one approached us for 15 minutes — no coffee, water, or juice for our son. A waitress finally came by when we were almost done. It felt like we were no longer a priority since we were checking out. We always tip well, so that was disappointing. Is it a true 5-star resort? I’d say closer to 4.3 or 4.5. Would I return? Probably not. For the same price, there are better-established resorts in Cancun that offer more consistent service. It’s a decent place, but not quite worth the premium dollar.
10
colin
14 oct 2024
·
Se alojó 3 noches
Overall the hotel is excellent, the beach location, facilities, presentation and service, no complaints, but not for me again. I like to leave a hotel, walk, shop, even eat at another restaurant, but I felt a little trapped within the property, just my opinion.
Overall the hotel is excellent, the beach location, facilities, presentation and service, no complaints, but not for me again. I like to leave a hotel, walk, shop, even eat at another restaurant, but I felt a little trapped within the property, just my opinion.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Muchos huéspedes disfrutan de la variedad y de varios restaurantes y bares destacados, pero las opiniones son mixtas: largas esperas para cenar, cierres rotativos, falta de buffet para la cena y un código de vestimenta estricto aparecen junto con una calidad de la comida desigual.
Reseñas de huéspedes relacionadas
10
Emad
3 sept 2025
·
Se alojó 5 noches
The food was great and the dining options were very good. Staff were friendly and helpful all the time, would come back soon.
The food was great and the dining options were very good. Staff were friendly and helpful all the time, would come back soon.
6
Jamar
11 jul 2025
·
Se alojó 5 noches
Paid the $500+ upgrade for a terrace and plunge pool that was dirty the entire time. They came multiple times to fix it but it was never resolved. Also being turned away from restaurants for not bringing dress pants on vacation is ridiculous! Its a got damn vacation, who wants to dress up.
Paid the $500+ upgrade for a terrace and plunge pool that was dirty the entire time. They came multiple times to fix it but it was never resolved. Also being turned away from restaurants for not bringing dress pants on vacation is ridiculous! Its a got damn vacation, who wants to dress up.
6
Rodolfo Trejo
14 nov 2025
·
Se alojó 3 noches
Tasteless food
Tasteless food
6
Phuong
19 nov 2024
·
Se alojó 5 noches
Food is just average. Brass steak is bad, buffet is decent but not open for dinner at all. Wait time at restaurant is bad if we come at 7pm so we have to go at 6pm for a group of 6. Attacked by mosquitos a lot and entertainment is ok except MJ show is poor
Food is just average. Brass steak is bad, buffet is decent but not open for dinner at all. Wait time at restaurant is bad if we come at 7pm so we have to go at 6pm for a group of 6. Attacked by mosquitos a lot and entertainment is ok except MJ show is poor
6
OLUWAFEMI
30 jun 2025
·
Se alojó 4 noches
The property was very pretty and well taken care of. The staff was always very friendly and very helpful. They also have a lot of amenities that I haven't seen in other resorts, like a basketball court and soccer field (that is not located on the beach/sand). A tennis court, and ping pong court also located right next to the soccer/basketball court with very nice protective faux grass on the ground. The area has fun water rides and other activities for the kids. The food was also one of the best in resorts I've visited. My biggest issue was the dinner. They offer buffet service for breakfast and lunch but not for dinner. For dinner they offer restaurant service, however, every restaurant we tried which was all except Mexican had at least a 45 min wait to be seated, then an even longer wait to get your order in, and then more wait to get your food. So, it would usually take up to 2 hours from arriving at the restaurant to get dinner. They should have a buffet option for dinner so that people with kids or older folks have the option to do a buffet and not have to wait that long for dinner. Maybe do away with the lunch buffet if that helps balance things out. The other minor issue I had it is, it was very difficult to find your way around the property. The signs leading you around are not very clear and sometimes they don't display the signs all the way through to the location. Even finding the beach was like going through a maze with no sign all the way thru
The property was very pretty and well taken care of. The staff was always very friendly and very helpful. They also have a lot of amenities that I haven't seen in other resorts, like a basketball court and soccer field (that is not located on the beach/sand). A tennis court, and ping pong court also located right next to the soccer/basketball court with very nice protective faux grass on the ground. The area has fun water rides and other activities for the kids. The food was also one of the best in resorts I've visited. My biggest issue was the dinner. They offer buffet service for breakfast and lunch but not for dinner. For dinner they offer restaurant service, however, every restaurant we tried which was all except Mexican had at least a 45 min wait to be seated, then an even longer wait to get your order in, and then more wait to get your food. So, it would usually take up to 2 hours from arriving at the restaurant to get dinner. They should have a buffet option for dinner so that people with kids or older folks have the option to do a buffet and not have to wait that long for dinner. Maybe do away with the lunch buffet if that helps balance things out. The other minor issue I had it is, it was very difficult to find your way around the property. The signs leading you around are not very clear and sometimes they don't display the signs all the way through to the location. Even finding the beach was like going through a maze with no sign all the way thru
10
Wing Sze
1 nov 2025
·
Se alojó 5 noches
I don’t usually write reviews, but this stay was so wonderful I just had to share it. Every staff member was friendly, polite, and always smiling. Their warmth made such a difference and really made us feel welcome. The food was amazing — we tried teppanyaki, French dishes, and everything tasted great. The restaurants were beautiful, and the cocktails at the pool bar were unforgettable. I’m not even a big drinker, but every drink was delicious! Our room was cleaned twice a day, and the staff were so thoughtful, even organizing our things neatly. Room service was fast and polite, and there were plenty of fun activities like water volleyball. My partner is very social, and soon the staff all knew us — they always greeted us with big smiles. I also appreciated that no one tried to sell us memberships or packages. We could just relax and enjoy our time. Funny enough, as I was leaving, I actually thought, I want to come back next year — maybe even as a member! Before booking, I saw some mixed reviews from 2023, but everything on this trip exceeded my expectations. The service, food, and atmosphere were all perfect. I highly recommend this resort — it truly made our vacation unforgettable.
I don’t usually write reviews, but this stay was so wonderful I just had to share it. Every staff member was friendly, polite, and always smiling. Their warmth made such a difference and really made us feel welcome. The food was amazing — we tried teppanyaki, French dishes, and everything tasted great. The restaurants were beautiful, and the cocktails at the pool bar were unforgettable. I’m not even a big drinker, but every drink was delicious! Our room was cleaned twice a day, and the staff were so thoughtful, even organizing our things neatly. Room service was fast and polite, and there were plenty of fun activities like water volleyball. My partner is very social, and soon the staff all knew us — they always greeted us with big smiles. I also appreciated that no one tried to sell us memberships or packages. We could just relax and enjoy our time. Funny enough, as I was leaving, I actually thought, I want to come back next year — maybe even as a member! Before booking, I saw some mixed reviews from 2023, but everything on this trip exceeded my expectations. The service, food, and atmosphere were all perfect. I highly recommend this resort — it truly made our vacation unforgettable.
10
Uyen
17 oct 2025
·
Se alojó 3 noches
Very good hotel, the food was great,everything perfect!
Very good hotel, the food was great,everything perfect!
6
Isai
7 ago 2025
·
Se alojó 5 noches
For the price you pay it doesn’t feel like a 5 stars hotel at all. Be ready the dress up every time you need to eat. Very strict dress code, their app is very confusing communicating this. Best places to eat were steakhouse, hibachi and taco truck everything else felt subpar.
For the price you pay it doesn’t feel like a 5 stars hotel at all. Be ready the dress up every time you need to eat. Very strict dress code, their app is very confusing communicating this. Best places to eat were steakhouse, hibachi and taco truck everything else felt subpar.
4
Hanieh
25 dic 2024
·
Se alojó 7 noches
We travelled as a family with a young child. Pros: beautiful quiet and family oriented resort, classy and well maintained, lovely beach, very clean, amazing juice bar and always-open cafe (sweet corner), we were mostly happy with food quality in the restaurants (not the market “buffet”), kid center is great, live music in the evenings, not a party resort. Cons: every single lunch and dinner at the restaurants had a 30 min-1 hour wait, while the restaurants were often half empty. With lots of tables available, they turn guests away or make them wait. Once we finally get a table, it’s another 25-35 mins to put in our order, and finally another 30-45 mins for the food to arrive. Between lunch and dinner, we would spend about 5 hours a day waiting to get a table or waiting for our food. This is unfortunate since we could spend this time on the beach or enjoying activities. The poor management of the restaurants truly affected our stay and experience. Note to parents with young children: arrive at the restaurant 20 mins before they open otherwise you’ll have a hungry kid while waiting over 1.5 hours for the table and food to arrive.
We travelled as a family with a young child. Pros: beautiful quiet and family oriented resort, classy and well maintained, lovely beach, very clean, amazing juice bar and always-open cafe (sweet corner), we were mostly happy with food quality in the restaurants (not the market “buffet”), kid center is great, live music in the evenings, not a party resort. Cons: every single lunch and dinner at the restaurants had a 30 min-1 hour wait, while the restaurants were often half empty. With lots of tables available, they turn guests away or make them wait. Once we finally get a table, it’s another 25-35 mins to put in our order, and finally another 30-45 mins for the food to arrive. Between lunch and dinner, we would spend about 5 hours a day waiting to get a table or waiting for our food. This is unfortunate since we could spend this time on the beach or enjoying activities. The poor management of the restaurants truly affected our stay and experience. Note to parents with young children: arrive at the restaurant 20 mins before they open otherwise you’ll have a hungry kid while waiting over 1.5 hours for the table and food to arrive.
8
Grant
12 dic 2024
·
Se alojó 5 noches
Great staff and overall a great vacation for our family, including two children ages 7 and 5 and grand parents. The only reason we can't give 5 stars is the dining experience - the food was good, but it was very difficult getting a reservation at the more popular restaurants. If you weren't able to make the restaurants dinner opening, you had to wait over an hour for the next seating. There was also one night where the sheets were changed with slightly damp sheets - that didn't leave a very comfortable sleeping experience. Overall, we enjoyed our stay though!
Great staff and overall a great vacation for our family, including two children ages 7 and 5 and grand parents. The only reason we can't give 5 stars is the dining experience - the food was good, but it was very difficult getting a reservation at the more popular restaurants. If you weren't able to make the restaurants dinner opening, you had to wait over an hour for the next seating. There was also one night where the sheets were changed with slightly damp sheets - that didn't leave a very comfortable sleeping experience. Overall, we enjoyed our stay though!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Carlos Edmundo
hace 3 semanas
·
Se alojó 3 noches
Es un hotel excelente centrado en la satisfacción del cliente en cada detalle, la playa hermosa, la atención del personal fantástica, las instalaciones impecable, limpias, nuevas. Lo mejor de lo mejor. De ahora en adelante será mi hotel favorito y definitivamente voy a regresar. Muy importante, a diferencia de otras varias cadenas de hoteles que se la pasan acosandote intentando venderte tiempo compartido u otras opciones en toda tu estadía, aquí, jamas te quieren vender nada de eso, solo se enfocan en la satisfacción del cliente. Y también son muy honestos, el tipo de cambio el correcto, no te cobran adicionales ni te salen con sorpresas a la hora de salir. Excelente hotel.
Es un hotel excelente centrado en la satisfacción del cliente en cada detalle, la playa hermosa, la atención del personal fantástica, las instalaciones impecable, limpias, nuevas. Lo mejor de lo mejor. De ahora en adelante será mi hotel favorito y definitivamente voy a regresar. Muy importante, a diferencia de otras varias cadenas de hoteles que se la pasan acosandote intentando venderte tiempo compartido u otras opciones en toda tu estadía, aquí, jamas te quieren vender nada de eso, solo se enfocan en la satisfacción del cliente. Y también son muy honestos, el tipo de cambio el correcto, no te cobran adicionales ni te salen con sorpresas a la hora de salir. Excelente hotel.
8
Karla C
2 ago 2026
·
Se alojó 7 noches
Excelente hotel familiar. Demasiadas cosas que hacer con niños pequeños. Todo en buenas condiciones, incluyendo la playa, no había nada de sargazo.
Excelente hotel familiar. Demasiadas cosas que hacer con niños pequeños. Todo en buenas condiciones, incluyendo la playa, no había nada de sargazo.
4
Alicia
16 jun 2026
·
Se alojó 3 noches
Los huéspedes del piso de arriba dejaron prendido su jacuzzi, haciendo un ruido terrible de tubería en nuestro cuarto, tardaron horas en llegar (2am) y no pudieron hacer nada en mi cuarto pero tampoco molestar a los de arriba, ni cambiarme de cuarto, tuve que esperar hasta medio día del día siguiente para que “les enseñaran a usar el jacuzzi” y parara el ruido.. imposible dormir
Los huéspedes del piso de arriba dejaron prendido su jacuzzi, haciendo un ruido terrible de tubería en nuestro cuarto, tardaron horas en llegar (2am) y no pudieron hacer nada en mi cuarto pero tampoco molestar a los de arriba, ni cambiarme de cuarto, tuve que esperar hasta medio día del día siguiente para que “les enseñaran a usar el jacuzzi” y parara el ruido.. imposible dormir
6
David Jose
23 abr 2026
·
Se alojó 1 noche
Comida regular, atención al cliente Mexicano mala a regular, habitación buena, esperaba más de la comida y trato al cliente, licor gama baja
Comida regular, atención al cliente Mexicano mala a regular, habitación buena, esperaba más de la comida y trato al cliente, licor gama baja
10
Edgar Jose
12 abr 2026
·
Se alojó 6 noches
Variedad de comida en restaurantes
Variedad de comida en restaurantes
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Punta Sam?
¿Cómo suelen ser los precios de las habitaciones en Finest Playa Mujeres - All Inclusive en Punta Sam?
En los próximos 60–90 días, los precios de las habitaciones en Finest Playa Mujeres - All Inclusive en Punta Sam suelen rondar los 553 US$ por noche para dos personas, con precios que oscilan entre 484 US$ y 698 US$ en fechas de máxima demanda.
¿Cuándo hay menos gente en Finest Playa Mujeres - All Inclusive en Punta Sam?
Mayo es el mes más tranquilo para visitar Finest Playa Mujeres - All Inclusive en Punta Sam, mientras que la demanda alcanza su punto máximo en agosto. Espere menos multitudes y una mayor disponibilidad en la época de la primavera tardía.
¿Qué mes es más barato para alojarse en Finest Playa Mujeres - All Inclusive en Punta Sam?
Septiembre es el mes más barato para alojarse en Finest Playa Mujeres - All Inclusive en Punta Sam, con un promedio de 428 US$ por noche; diciembre es el mes más caro, con 762 US$. Los bajos precios de septiembre se producen a pesar de que mayo es el mes más tranquilo en cuanto a afluencia de público.
¿Cómo se comparan los precios de Finest Playa Mujeres - All Inclusive con los de otros hoteles cercanos en Punta Sam?
Finest Playa Mujeres - All Inclusive es más barato que 9 de 14 hoteles comparables en Punta Sam, con una mediana típica de 583 US$ por noche, frente a unos 601 US$ para hoteles similares.
¿Cómo ha variado el precio por noche en Resort Finest Playa Mujeres by Excellence Group - Todo incluido en Punta Sam en comparación con el de las últimas semanas?
El precio actual en Resort Finest Playa Mujeres by Excellence Group - Todo incluido en Punta Sam es de 318 US$ por noche para 2 huéspedes, una tarifa baja para este hotel: aproximadamente un 35 % por debajo de su media de 508 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 351 US$ y 614 US$.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: 427.85956780871584USD
- 2026-09-20: 331.0392751136475USD
- 2026-09-21: 331.1261131026612USD
- 2026-09-22: 329.71588939245606USD
- 2026-09-23: 412.12177678283695USD
- 2026-09-24: 422.6104251386719USD
- 2026-09-25: 428.8269107662354USD
- 2026-09-26: 438.30185350939945USD
- 2026-09-27: 331.1261131026612USD
- 2026-09-28: 337.32696929394535USD
- 2026-09-29: 332.36627032348633USD
- 2026-09-30: 331.63459543542484USD
- 2026-10-01: 344.1851378984375USD
- 2026-10-02: 529.7784559580078USD
- 2026-10-03: 529.7739703798828USD
- 2026-10-04: 529.7739703798828USD
- 2026-10-05: 479.31678840271USD
- 2026-10-06: 479.31678840271USD
- 2026-10-07: 504.6845199221192USD
- 2026-10-08: 537.8380936719972USD
- 2026-10-09: 540.3656118146973USD
- 2026-10-10: 567.917644663086USD
- 2026-10-11: 561.116141526001USD
- 2026-10-12: 537.7016690185548USD
- 2026-10-13: 528.9975097977295USD
- 2026-10-14: 521.841120335083USD
- 2026-10-15: 561.9966464945069USD
- 2026-10-16: 579.4525891601563USD
- 2026-10-17: 537.7388852995606USD
- 2026-10-18: 522.3881506048584USD
- 2026-10-19: 500.99446608630376USD
- 2026-10-20: 494.45638553332526USD
- 2026-10-21: 529.9363623254395USD
- 2026-10-22: 555.2021170296631USD
- 2026-10-23: 555.2021170296631USD
- 2026-10-24: 579.4247295147705USD
- 2026-10-25: 554.8017441384278USD
- 2026-10-26: 516.2354793348389USD
- 2026-10-27: 464.4074626303711USD
- 2026-10-28: 479.7319146407471USD
- 2026-10-29: 469.9620451358643USD
- 2026-10-30: 535.2442029904786USD
- 2026-10-31: 531.1535660019532USD
- 2026-11-01: 600.0947991684571USD
- 2026-11-02: 630.8262658615723USD
- 2026-11-03: 638.353626652588USD
- 2026-11-04: 668.5204011120607USD
- 2026-11-05: 712.9670135324708USD
- 2026-11-06: 690.4288758076173USD
- 2026-11-07: 698.7087624162598USD
- 2026-11-08: 630.8014550075684USD
- 2026-11-09: 651.320101355957USD
- 2026-11-10: 635.5286936540527USD
- 2026-11-11: 682.7778812695313USD
- 2026-11-12: 689.5111545581055USD
- 2026-11-13: 707.9490533537598USD
- 2026-11-14: 707.9490533537598USD
- 2026-11-15: 707.9490533537598USD
- 2026-11-16: 681.9127954758302USD
- 2026-11-17: 651.8095900688477USD
Check-in time starts at15:00Check-out time ends at12:00
El check in debe realizarlo alguien que tenga al menos 18 años.
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Identification
Government-issued photo identification and a credit card may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No rollaway/extra beds available
Dining
Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars.
Servicios populares
Restaurante
Piscina
Ascensor
Conserje
Servicio de aparcacoches
Servicio de tintorería
Servicios
Conserje
Ascensor
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Servicio de lavandería
Alquiler de bicicletas
Tiendas
Servicio de reserva de entradas
Portero/A
Consigna de equipajes
Zona para fumadores
Tienda de regalos y souvenirs
24-Hour Front Desk
General
Restaurante
Sauna
Salón de belleza
Sala de vapor
Servicio de masajes
Club infantil
Bar en la piscina
Habitación familiar
Coffee Shop/Café
Smoke-Free Property
Wheelchair Accessible (Limited)
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Campo de golf (cercano)
Deportes náuticos (motorizados)
Navegación en barco
Buceo
Billares
Pesca
Médico de guardia
Pool (Indoor)
Biblioteca
Pool (Outdoor)
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito