Are pets allowed at the property?

No pets are allowed at the property.

What are the check-in and check-out times?

Check-in is from 15:00 and check-out is until 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including step-free entrances and some wheelchair-accessible facilities.

What is the location of the property in relation to key landmarks?

The property is located near Puerto del Carmen Beach, approximately 0.3 km away, and is within a 15-minute drive of Playa de Matagorda. It is also close to various attractions such as Gran Casino de Lanzarote and La Peñita.

Does the property have a swimming pool?

Yes, the property features a seasonal outdoor swimming pool, which includes a children's pool and is available during specific operational hours.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. There is no charge for children staying for free, but rollaway or extra beds are not available.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. Extra beds are not available, and advance requests are not applicable.

Grupotel Cinco Plazas Puerto del Carmen

Average nightly price at Grupotel Cinco Plazas by month, last 12 months (USD)
Month	Average price
January	US$127
February	US$136
March	US$164
May	US$102
June	US$99
July	US$147
August	US$156
September	US$132
October	US$117
November	US$144
December	US$172

What guests think

At Grupotel Cinco Plazas, travellers repeatedly praise the spacious, well‑equipped apartments, generally high cleanliness, and family‑friendly pools, while noting recurring sunbed reservation issues, some dated or poorly maintained areas, and mixed service experiences.

The location works well for reaching the strip and beach, though the complex sits on a hill and a few guests found the surroundings less appealing. Breakfast and the pool bar draw praise for value and taste, although a few guests felt the restaurant underused and some meals disappointing. Overall, expect a spacious, good‑value base with lively family areas and some trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple pools and daytime entertainment are popular, with a children’s splash area and a pool bar noted; however, guests repeatedly report sunbed reservation problems, cold or unheated pools, and maintenance issues such as loose tiles and a worn main pool.

Related guest reviews

6

Kevin

7 Jun 2025

·

Stayed 7 nights

Single biggest negative about this hotel is the pool and sun loungers. People put towels out at night time for the next day to book sun loungers and the hotel don't enforce this. You can come to the pool at 10 am and every single sun loungers will have a towel on it yet there will only be about 15 people actually at the poolside. Everyone else has left their towel on and left. It's very annoying and the hotel or the life guards don't do anything about it.

8

Catherine

3 Jun 2025

·

Stayed 9 nights

Great location & well kept. Tiled in pool need to be fixed/replaced. Huge restaurant but don’t seem to want people to use it- no signs with opening times, menus etc- such a pity.

10

Sarah

26 Mar 2025

·

Stayed 9 nights

1 bed apartment. Extremely clean, a 2 ring hob, microwave, kettle, toaster &coffee machine. Hairdryer in the bathroom, supplied with toilet roll and washing up liquid. The aofa bed in the living not very comfortable and could probably do with an upgrade to an actual fold out double bed these are single. The 2 single beds in the bedroom not a double which would be nice. There are not the comfiest but the are ok. Wee stayed for 9 nights and bedding changed twice. Towels changed changed rver other day. The staff are very nice , extremely helpful. The cleaning staff work very hard and do a great job. They give your room a once over every other day. Plenty of sunbeds and great pools. 1 large pool, 1 small pool and a childrens water play area. The restaurant and bar serve good food and are very resonable. They are slowly revamping the whole complex which is not easy when its always busy but they atr trying.

10

Caroline

13 Feb 2025

·

Stayed 7 nights

Enjoyed our stay. The staff were exceptional. The big pool is in need of major repairs

10

Selena

20 Dec 2025

·

Stayed 3 nights

Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy.

10

Rosa-Maria

23 Apr 2025

·

Stayed 7 nights

Séjour très agréable. Le personnel était sympathique, toujours prêt à aider. Nous avions eu un problème avec les toilettes et le personnel est intervenu aussitôt. Merci beaucoup pour votre professionnalisme. Le seul problème est qu'il était quasiment impossible d'avoir des chaises longues près de la grande piscine, car la majorité des gens réservaient les chaises avec leur serviette de bon matin. Dommage !!

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6

Lorna

10 Sept 2023

·

Stayed 7 nights

This is our third stay at cinco, didnt enjoy as much as previous, was too busy and getting a lounger around the pool was a real nightmare we were only able to go round the pool once in a week due to this. We counted 57 towels on loungers with no one using then the next day 53 absolutely disgusting and needs to be better managed. We spoke to reception who just told us to see the life guard but this should be monitered. Towels were being laid down at 4am as we arrived back to our apt. Never known it so bad. Not sure we would stay again during a busy time for this reason. Room was not cleaned enough, we were left with dirty towels and no toilet paper. Even after calling reception no one came with these. Shame as we had enjoyed previous stays.

10

Dean

9 May 2024

·

Stayed 10 nights

Cold pool

6

Emma

19 Aug 2024

·

Stayed 14 nights

Sunbed situation was shocking, management need to take control an monitor! Lovely apartment but sunbeds really spoil the stay!

8

Paul

15 Jan 2024

·

Stayed 7 nights

The rooms are basic and need a bit of tlc. Good size and we had what we needed. The shower leaked but there was a mop 🙄. This was reported but no outcome. One pool was freezing the other heated. Great spot to the strip but up axateep hill if you don't have great mobility.

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Cleanliness

Reviews consistently describe the apartments and grounds as very clean, with housekeeping generally reliable. A minority mention dirty or smelly pool areas, sporadic lapses in servicing, and occasional pests like cockroaches.

Related guest reviews

10

Kelly

17 Feb 2025

·

Stayed 14 nights

We had a fantastic stay staff couldn’t have been more friendly. Our apartment was cleaned every day. There was a washing machine that included washing powder in the charge. Reception was great on arrival so we will definitely be back. Thank you for a lovely stay

10

Aidan

9 Nov 2025

·

Stayed 6 nights

Apartment was very clean and staff were very pleasant and obliging .

10

Dawn Michelle

27 Sept 2025

·

Stayed 4 nights

Clean facilities throughout the hotel.

6

Charlene

22 Jun 2025

·

Stayed 7 nights

Have stayed in better hotels. Hotel is average - good location and clean enough. However biggest let down is staff - unhelpful and unapproachable. Apart from entertainment staff that we couldn’t fault! They were great. However reception and bar staff left a lot to be desired. Also had a problem with cockroaches. Lastly - only hotel I’ve ever stayed in on the island in 20+ years that I’ve had to set my alarm to get a sunbed! Good and bad points - depends on your compromise!

10

Kara

28 Jun 2025

·

Stayed 2 nights

Beautiful complex with polite staff. Very clean and apartment's have everything you need, even down to washing up liquid and a bottle of water in the fridge

10

John

15 Mar 2024

·

Stayed 3 nights

Reception staff very helpful. Very clean from pool area to appartment lovely touch. having a bottle of water when you get there. Will be back

6

Lorna

10 Sept 2023

·

Stayed 7 nights

This is our third stay at cinco, didnt enjoy as much as previous, was too busy and getting a lounger around the pool was a real nightmare we were only able to go round the pool once in a week due to this. We counted 57 towels on loungers with no one using then the next day 53 absolutely disgusting and needs to be better managed. We spoke to reception who just told us to see the life guard but this should be monitered. Towels were being laid down at 4am as we arrived back to our apt. Never known it so bad. Not sure we would stay again during a busy time for this reason. Room was not cleaned enough, we were left with dirty towels and no toilet paper. Even after calling reception no one came with these. Shame as we had enjoyed previous stays.

10

Emma

3 Sept 2023

·

Stayed 14 nights

Lovely clean an specious apartments! Handy man on hand within 10 mins if any problems which was amazing! Pool cleaned thoroughly every day! Ideal for families in the holiday months! Great location less than a 5 min walk to strip and beach. Definitely visit again👍☀️🏖️

6

Michelle

1 Aug 2025

·

Stayed 11 nights

Pool area could be cleaner , dirty and smelly on a couple of occasions, walkways could be cleaned also . Rooms clean, beds in my room comfortable, bedsheets clean.

10

Hannah

8 Jun 2025

·

Stayed 2 nights

Great room with a kitchen area. Bed comfortable. Everything you need and super clean!

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Rooms

Apartments are spacious and well equipped, though decor ranges from modern to basic and some units feel tired. Common complaints include uncomfortable beds, thin walls, winter evenings without heating, and occasional plumbing or shower issues.

Related guest reviews

8

Allan

29 Jan 2026

·

Stayed 3 nights

Clean large apartment in a good location just up from the main strip.

6

Brendan

25 Oct 2024

·

Stayed 7 nights

Apartment was clean and spacious. Had everything that was needed. Bed was very uncomfortable. Walls too thin, can hear everything said/done in adjoining apartment

10

Sarah

26 Mar 2025

·

Stayed 9 nights

1 bed apartment. Extremely clean, a 2 ring hob, microwave, kettle, toaster &coffee machine. Hairdryer in the bathroom, supplied with toilet roll and washing up liquid. The aofa bed in the living not very comfortable and could probably do with an upgrade to an actual fold out double bed these are single. The 2 single beds in the bedroom not a double which would be nice. There are not the comfiest but the are ok. Wee stayed for 9 nights and bedding changed twice. Towels changed changed rver other day. The staff are very nice , extremely helpful. The cleaning staff work very hard and do a great job. They give your room a once over every other day. Plenty of sunbeds and great pools. 1 large pool, 1 small pool and a childrens water play area. The restaurant and bar serve good food and are very resonable. They are slowly revamping the whole complex which is not easy when its always busy but they atr trying.

8

Anthony

15 Apr 2025

·

Stayed 3 nights

Overall very good Not a great location Pool and appartments over due a refit

10

Patrick

24 Nov 2025

·

Stayed 7 nights

My parents really enjoy their stay each time we book Cinco Plaza for them, they had a large apartment with two balconies, the apartment was spotless, the staff are really friendly, beautiful sea view, they are booked again to stay in February

10

Xander

24 Feb 2026

·

Stayed 3 nights

Such a lovely time and would absolutely be happy to stay again. The breakfast's were great in the morning, the pools are lovely and such a big room too. A great location to explore the sea front but very quiet at night time.

10

David

14 Mar 2024

·

Stayed 4 nights

Room allocated was spacious and reasonably appointed although shower poor with spluttering flow and tepid water

8

Anna

10 Mar 2025

·

Stayed 2 nights

Great value appartment. Well equipped and plenty of room. Parts were a little tired with wear and tear, but to be expected given the price. As with most accommodation in lanzarote you hear your neighbours due to tiled floors and the lack of soft furnishings.

10

Mark

25 Dec 2025

·

Stayed 11 nights

Excellent complex, good location in new town, really comfortable modern apartment.

8

Paul

15 Jan 2024

·

Stayed 7 nights

The rooms are basic and need a bit of tlc. Good size and we had what we needed. The shower leaked but there was a mop 🙄. This was reported but no outcome. One pool was freezing the other heated. Great spot to the strip but up axateep hill if you don't have great mobility.

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Service

Many guests found staff friendly and helpful across reception and housekeeping. Others report unfriendly or unresponsive reception, poor handling of room requests, and check‑in frustrations.

Related guest reviews

10

Kelly

17 Feb 2025

·

Stayed 14 nights

We had a fantastic stay staff couldn’t have been more friendly. Our apartment was cleaned every day. There was a washing machine that included washing powder in the charge. Reception was great on arrival so we will definitely be back. Thank you for a lovely stay

10

Diane

24 Nov 2023

·

Stayed 8 nights

Lovely clean spacious apartment in a good location. Very helpful friendly staff.

6

Charlene

22 Jun 2025

·

Stayed 7 nights

Have stayed in better hotels. Hotel is average - good location and clean enough. However biggest let down is staff - unhelpful and unapproachable. Apart from entertainment staff that we couldn’t fault! They were great. However reception and bar staff left a lot to be desired. Also had a problem with cockroaches. Lastly - only hotel I’ve ever stayed in on the island in 20+ years that I’ve had to set my alarm to get a sunbed! Good and bad points - depends on your compromise!

10

Rosa-Maria

23 Apr 2025

·

Stayed 7 nights

Séjour très agréable. Le personnel était sympathique, toujours prêt à aider. Nous avions eu un problème avec les toilettes et le personnel est intervenu aussitôt. Merci beaucoup pour votre professionnalisme. Le seul problème est qu'il était quasiment impossible d'avoir des chaises longues près de la grande piscine, car la majorité des gens réservaient les chaises avec leur serviette de bon matin. Dommage !!

Translate

10

John

15 Mar 2024

·

Stayed 3 nights

Reception staff very helpful. Very clean from pool area to appartment lovely touch. having a bottle of water when you get there. Will be back

6

Lorna

10 Sept 2023

·

Stayed 7 nights

This is our third stay at cinco, didnt enjoy as much as previous, was too busy and getting a lounger around the pool was a real nightmare we were only able to go round the pool once in a week due to this. We counted 57 towels on loungers with no one using then the next day 53 absolutely disgusting and needs to be better managed. We spoke to reception who just told us to see the life guard but this should be monitered. Towels were being laid down at 4am as we arrived back to our apt. Never known it so bad. Not sure we would stay again during a busy time for this reason. Room was not cleaned enough, we were left with dirty towels and no toilet paper. Even after calling reception no one came with these. Shame as we had enjoyed previous stays.

2

Maire

23 Nov 2025

·

Stayed 7 nights

Check-in was a horrible experience. We were dealt with by a pleasant young lady but when we enquired regarding being allocated the room which we had previously stayed in we were referred to an older gre-haired

6

samira

23 Aug 2025

·

Stayed 7 nights

The hotel condition was ok over all, the appartment they gave us had the worst location, even we asked by email to have an appartment near the pool, and without stairs, because we have a 3 years old baby. The réception employees are not friendly, and don’t answer the guests requests.

4

Carlos Eduardo

2 Nov 2025

·

Stayed 1 night

El personal no fue agradable

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4

Craig

3 Apr 2025

·

Stayed 9 nights

Third time we’ve stayed here, won’t be back. Check in time is not at 3 and rooms still being cleaned at 3.45. Not good enough. Had requested a specific block as stayed before. Eventually had to accept third room as receptionist was getting angry. Location of room was awful, looking to public toilet. Rooms are comfortable but won’t be back. Room location here is important as some are awful

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Location

Convenient for the strip, beach, and nearby supermarket, with many guests appreciating easy walking access. It is up a hill and a few guests felt the surrounding area or positioning was less appealing.

Related guest reviews

8

Allan

29 Jan 2026

·

Stayed 3 nights

Clean large apartment in a good location just up from the main strip.

8

Erin

28 Dec 2024

·

Stayed 5 nights

Cinco Plazas was in a great location - very walkable to the beach and restaurant area. The staff was great and very friendly. There were lots of amenities- very nice pool area. The breakfast was our favorite - it was delicious and very plentiful! The rooms were very spacious and well equipped for cooking although the furnishings were a little sparse. Overall it was a very good place to stay with easy access to the airport as well as other attractions. I would stay there again. It is a good 3.5 star resort - but no complaints at all!!

8

Anthony

15 Apr 2025

·

Stayed 3 nights

Overall very good Not a great location Pool and appartments over due a refit

8

Gary

28 Dec 2022

·

Stayed 7 nights

Nice place. Big 1 bedroom apartment. The only small complaint would be the fridge but apart from that it was nice. The hill up to the complex is quite steep but taxis are still great value in Lanzarote

10

Selena

20 Dec 2025

·

Stayed 3 nights

Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy.

10

Xander

24 Feb 2026

·

Stayed 3 nights

Such a lovely time and would absolutely be happy to stay again. The breakfast's were great in the morning, the pools are lovely and such a big room too. A great location to explore the sea front but very quiet at night time.

6

Perry

3 Oct 2024

·

Stayed 3 nights

Didn't really like the surroundings .... limited

10

Emma

3 Sept 2023

·

Stayed 14 nights

Lovely clean an specious apartments! Handy man on hand within 10 mins if any problems which was amazing! Pool cleaned thoroughly every day! Ideal for families in the holiday months! Great location less than a 5 min walk to strip and beach. Definitely visit again👍☀️🏖️

10

Darren

29 Dec 2024

·

Stayed 6 nights

Lovely big apartment on a very well kept complex. Will definitely stay again. loved being so close to the hypersldino for fresh pastries for breakfast and a few minutes walk down to the strip. Very central location.

8

Paul

26 Jan 2023

·

Stayed 4 nights

Lots of apartments built around swimming pools. There's a cat area which is nice. Not a lot of parking available. 5 minutes walk from the beach via a steep hill. There's a supermarket next door and a pub/restaurant above it which is really good.

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Dining

Breakfast is frequently praised for quality and variety, and the pool bar/restaurant offers decent, good‑value meals. Some guests found the food poor and noted unclear information or limited use of the large restaurant.

Related guest reviews

8

Catherine

3 Jun 2025

·

Stayed 9 nights

Great location & well kept. Tiled in pool need to be fixed/replaced. Huge restaurant but don’t seem to want people to use it- no signs with opening times, menus etc- such a pity.

10

Sarah

26 Mar 2025

·

Stayed 9 nights

1 bed apartment. Extremely clean, a 2 ring hob, microwave, kettle, toaster &coffee machine. Hairdryer in the bathroom, supplied with toilet roll and washing up liquid. The aofa bed in the living not very comfortable and could probably do with an upgrade to an actual fold out double bed these are single. The 2 single beds in the bedroom not a double which would be nice. There are not the comfiest but the are ok. Wee stayed for 9 nights and bedding changed twice. Towels changed changed rver other day. The staff are very nice , extremely helpful. The cleaning staff work very hard and do a great job. They give your room a once over every other day. Plenty of sunbeds and great pools. 1 large pool, 1 small pool and a childrens water play area. The restaurant and bar serve good food and are very resonable. They are slowly revamping the whole complex which is not easy when its always busy but they atr trying.

8

Erin

28 Dec 2024

·

Stayed 5 nights

Cinco Plazas was in a great location - very walkable to the beach and restaurant area. The staff was great and very friendly. There were lots of amenities- very nice pool area. The breakfast was our favorite - it was delicious and very plentiful! The rooms were very spacious and well equipped for cooking although the furnishings were a little sparse. Overall it was a very good place to stay with easy access to the airport as well as other attractions. I would stay there again. It is a good 3.5 star resort - but no complaints at all!!

10

Amy

1 Apr 2025

·

Stayed 3 nights

Fabulous apartments! Cleanest one we’ve stayed in over the years! The free bottle of water was a lovely touch, and the iron, nespresso machine were unexpected too!! We were given the soap and sponges to wash up our dishes with which was great as we were only there for a few nights. We had a front area and rear garden almost, with 2 sunbeds, a parasol and an egg chair. The room was so spacious and the air con was fab. The pool was heated which was great & helping yourselves to sunbeds was ideal too! Can get busy by the pool with people reserving sunbeds but this wasn’t too much of an issue for us. Staff were very friendly, location was fabulous. Half way up the hill but not a long walk, and if you go the back streets the incline isn’t noticeable. Didn’t try the food but heard it was lovely. Overall 10/10, fabulous place to stay and will be returning.

10

Selena

20 Dec 2025

·

Stayed 3 nights

Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy.

10

Xander

24 Feb 2026

·

Stayed 3 nights

Such a lovely time and would absolutely be happy to stay again. The breakfast's were great in the morning, the pools are lovely and such a big room too. A great location to explore the sea front but very quiet at night time.

8

Chris

26 Jan 2025

·

Stayed 14 nights

Was ok but food so so bad

10

Teresa

22 Nov 2025

·

Stayed 16 nights

The food, cleanliness,quietness and peace plus the friendly staff made our stay most enjoyable. We would be happy staying again at the Grupotel Cinco Plazas?

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $116	12 $111	13	14
15 $116	16	17 $116	18 $116	19	20 $166	21 $159
22 $103	23 $151	24 $151	25 $151	26 $151	27	28 $111
29 $86	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
		1 $151	2 $151	3 $151	4 $151	5 $151
6 $89	7 $126	8 $126	9 $126	10 $126	11 $126	12 $126
13 $126	14 $83	15 $118	16 $126	17 $126	18 $83	19 $83
20 $158	21 $158	22 $158	23 $158	24 $196	25 $196	26 $224
27 $224	28 $269	29	30	31

Grupotel Cinco Plazas

Prices for Grupotel Cinco Plazas

Monthly average prices

About this property

Location

Room options

Promo Apartment (2 Adults + 1 Child)

Family Apartment, 2 Bedrooms (4 Adults + 2 Children)

Family Apartment, 2 Bedrooms (4 Adults + 1 Child), Balcony Or Terrace

Family Apartment, 2 Bedrooms (2 Adults + 2 Children), Balcony Or Terrace

Family Apartment, 2 Bedrooms (2 Adults + 3 Children), Balcony Or Terrace

Family Apartment, 2 Bedrooms (3 Adults + 3 Children), Balcony Or Terrace

Family Apartment, 2 Bedrooms, Balcony Or Terrace

Apartment, 1 Bedroom, Balcony Or Terrace

Apartment, 1 Bedroom (2 Adults + 1 Child), Balcony Or Terrace

Promo Apartment (2 Adults + 2 Children)

Apartment, 1 Bedroom (2 Adults + 2 Children), Balcony Or Terrace

Family Apartment, 2 Bedrooms (2 Adults + 4 Children), Balcony Or Terrace

Studio

Family Apartment, 2 Bedrooms (3 Adults + 2 Children), Balcony Or Terrace

Family Apartment, 2 Bedrooms (3 Adults + 1 Child), Balcony Or Terrace

Family Apartment, 2 Bedrooms (2 Adults + 1 Child), Balcony Or Terrace

Promo Apartment

Guest reviews of Grupotel Cinco Plazas

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Grupotel Cinco Plazas

Prices for upcoming dates

Business details