Hotel Retama Machupicchu
From
86 $US
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From
86 $US
/nuit
À propos de cet établissement
Profitez de la vue qui vous est offerte depuis un jardin et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et un service d'assistance pour les visites touristiques ou l'achat...
Équipements
Profitez de la vue qui vous est offerte depuis un jardin et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et un service d'assistance pour les visites touristiques ou l'achat de billets.
Services de l'établissement
Les équipements et services proposés incluent des journaux gratuits dans le hall, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément (24 h/24).
Repas
Lors de votre séjour dans cet hôtel, vous pourrez prendre vos repas dans votre chambre grâce au service d'étage. Un petit déjeuner préparé sur commande est servi tous les jours de 05 h 00 à 09 h 00 moyennant un supplément.
Chambres
Choisissez une des 20 chambres dotées d'une télévision LCD. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent une douche et des articles de toilette gratuits. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
En choisissant Hotel Retama Machupicchu à Machu Picchu, vous profiterez d'un agréable séjour à moins de 5 minutes à pied de Sources d'eau thermale Agua Calientes et Citadelle inca du Machu Picchu. Cet hôtel se trouve tout près de Place Manco Capac et Ferme aux Papillons de Machu Picchu.
À proximité
Citadelle inca du Machu Picchu(0.1 miles)
Place Manco Capac(0.2 miles)
Sources d'eau thermale Agua Calientes(0.3 miles)
Rivière Urubamba(0.3 miles)
Ferme aux Papillons de Machu Picchu(1.1 miles)
Musée Manuael Chavez Ballon(1.4 miles)
Temple du Soleil(2.4 miles)
Temple du condor(2.5 miles)
Pierre Intihuatana(2.6 miles)
Temple des Trois Fenêtres(2.6 miles)
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Ménage
Service de change
Coffre-fort
Emplacement
Avenida Hermanos Ayar 1303, Aguas Calientes, Machu Picchu, Pérou
Citadelle inca du Machu Picchu (0.1 miles)
Place Manco Capac (0.2 miles)
Sources d'eau thermale Agua Calientes (0.3 miles)
Rivière Urubamba (0.3 miles)
Ferme aux Papillons de Machu Picchu (1.1 miles)
Musée Manuael Chavez Ballon (1.4 miles)
Options de chambre
26
Chambre Simple Standard
Détails de la chambre
1 Lit Double
129 ft²
ChauffageWi-Fi (gratuit)Salle de bain privée
9
Habitación Familiar Superior, 1 King Bed & 1 Twin Bed
Détails de la chambre
1 Très Grand Lit Double
et 1 Lit Simple
Couchages 3
129 ft²
ChauffageWi-Fi (gratuit)Salle de bain privée
32
Chambre Triple Supérieure, 3 lits une place, vue montagne
Détails de la chambre
3× Lits Simples
Couchages 3
161 ft²
ChauffageWi-Fi (gratuit)Salle de bain privée
30
Habitación Doble Superior, 2 Twin Beds
Détails de la chambre
2 Lits Simples
Couchages 2
129 ft²
ChauffageWi-Fi (gratuit)Salle de bain privée
37
Habitación Matrimonial Superior, 1 King Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
129 ft²
ChauffageWi-Fi (gratuit)Salle de bain privée
32
Chambre Double Standard
Détails de la chambre
1 Lit Double
Couchages 2
129 ft²
ChauffageWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Hotel Retama Machupicchu
8.7
Fabuleux
Basé sur 448 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel Retama Machupicchu, les voyageurs apprécient l'équipe accueillante et l'emplacement pratique au bord de la rivière, près des sources chaudes, mais soulignent que le bâtiment est simple, sans ascenseur, et que l'accès se fait en montée. Certaines chambres sont affectées par l'humidité, des insectes, une connexion Wi-Fi en chambre aléatoire et parfois une eau chaude peu fiable.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel Retama Machupicchu, les voyageurs apprécient l'équipe accueillante et l'emplacement pratique au bord de la rivière, près des sources chaudes, mais soulignent que le bâtiment est simple, sans ascenseur, et que l'accès se fait en montée. Certaines chambres sont affectées par l'humidité, des insectes, une connexion Wi-Fi en chambre aléatoire et parfois une eau chaude peu fiable.
Le personnel accueille fréquemment les clients à la gare, porte les bagages et offre des conseils utiles, bien que quelques commentaires fassent état de prises en charge retardées, de réponses limitées par téléphone/chat, ou d'un transfert vers un hôtel partenaire lorsque le Retama est complet. Le petit-déjeuner est inclus et souvent disponible très tôt ou à emporter, mais la qualité et la variété varient d'excellente à très basique. Dans l'ensemble, attendez-vous à un pied-à-terre simple, bien situé, avec un service chaleureux si vous êtes à l'aise avec un séjour sans fioritures et quelques imprévus.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les installations sont basiques ; il n'y a pas d'ascenseur et l'accès se fait par des escaliers, avec peu d'autres équipements mentionnés.
Avis de voyageur à ce sujet
10
Flavia Georgia
27 déc. 2024
·
A séjourné 1 nuit
Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.
Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.
8
Sharlyn
20 juin 2025
·
A séjourné 2 nuits
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
8
Paulo Henrique do
10 oct. 2025
·
A séjourné 1 nuit
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
2
Olivia
5 janv. 2025
·
A séjourné 1 nuit
No tiene elevador
No tiene elevador
6
Suzanne
16 oct. 2024
·
A séjourné 1 nuit
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
6
Francisco
19 mai 2024
·
A séjourné 2 nuits
Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.
Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé les chambres propres, mais des commentaires récurrents mentionnent des odeurs de moisi, de la moisissure dans les salles de bain et parfois du linge taché.
Avis de voyageur à ce sujet
6
Christiano
24 mars 2024
·
A séjourné 2 nuits
the room was not cleaned the other day and there was a musty smell.
the room was not cleaned the other day and there was a musty smell.
6
Yahaira
4 juil. 2025
·
A séjourné 1 nuit
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
4
Armen
14 nov. 2024
·
A séjourné 1 nuit
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
8
Eugenia
6 juil. 2025
·
A séjourné 1 nuit
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
10
Regan and Glynis
29 nov. 2025
·
A séjourné 1 nuit
The room was very clean and the staff were very polite and friendly
The room was very clean and the staff were very polite and friendly
10
Maria Alice
28 déc. 2025
·
A séjourné 1 nuit
Quarto impecável, equipe boa
Quarto impecável, equipe boa
2
Jorge
31 mars 2025
·
A séjourné 1 nuit
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
10
Luciano
15 nov. 2025
·
A séjourné 1 nuit
Veldig hyggelig personal. Rent. Gode senger. God frokost.
Veldig hyggelig personal. Rent. Gode senger. God frokost.
8
KATHERINE
18 août 2025
·
A séjourné 1 nuit
Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.
Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.
4
Rie
17 sept. 2025
·
A séjourné 1 nuit
It was very bad. The room was moldy and smelled musty, which made me feel unwell.
It was very bad. The room was moldy and smelled musty, which made me feel unwell.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont simples et généralement confortables, avec de grands lits et une vue sur la rivière ou les montagnes, mais plusieurs commentaires font état de chaleur ou de froid sans climatisation/chauffage, d'insectes, de bruit, d'une connexion Wi-Fi en chambre faible et d'accessoires de salle de bain capricieux.
Avis de voyageur à ce sujet
6
Kenneth
27 mai 2023
·
A séjourné 1 nuit
We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold
We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold
10
Roberta
9 mars 2024
·
A séjourné 1 nuit
Huge bed! Amazing view!
Huge bed! Amazing view!
4
Armen
14 nov. 2024
·
A séjourné 1 nuit
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
8
Guillermo
16 août 2024
·
A séjourné 1 nuit
Friendly staff, big rooms, nice town.
Friendly staff, big rooms, nice town.
8
Taha
13 sept. 2025
·
A séjourné 1 nuit
The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much
The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much
8
Eugenia
6 juil. 2025
·
A séjourné 1 nuit
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
6
Kevin
29 sept. 2024
·
A séjourné 1 nuit
The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot
The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot
6
Sam
9 févr. 2024
·
A séjourné 1 nuit
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
6
Brett
7 sept. 2024
·
A séjourné 2 nuits
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
6
Melissa
11 juil. 2025
·
A séjourné 1 nuit
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est un point fort : le personnel est amical et serviable, accueille souvent les clients à la gare, aide à porter les bagages et à entreposer les bagages ; cependant, certains ont connu des prises en charge retardées, une communication limitée ou des difficultés liées aux changements/remboursements.
Avis de voyageur à ce sujet
8
Paulo Henrique do
10 oct. 2025
·
A séjourné 1 nuit
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
2
Abhijeet
28 déc. 2022
·
A séjourné 1 nuit
We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.
We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.
10
Helio
7 juil. 2024
·
A séjourné 1 nuit
Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.
Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.
6
Annia
5 juil. 2025
·
A séjourné 2 nuits
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
2
Lawrence
7 janv. 2023
·
Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.
Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.
10
Genaro
13 juil. 2025
·
A séjourné 1 nuit
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
10
Mike
13 sept. 2023
·
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.
10
Andrew
3 mars 2025
·
A séjourné 1 nuit
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
10
Mark
19 oct. 2024
·
A séjourné 2 nuits
When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.
When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.
10
Wenjing
26 juil. 2025
·
A séjourné 1 nuit
Their staff are very helpful. They help me printed out my tickets.
Their staff are very helpful. They help me printed out my tickets.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation pratique au bord de la rivière, près des sources chaudes, des restaurants et des transports pour le Machu Picchu ; la marche se fait en montée et quelques chambres ont signalé des nuisances sonores extérieures.
Avis de voyageur à ce sujet
10
Ulises
14 août 2024
·
A séjourné 1 nuit
Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.
Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.
8
Angel
9 août 2025
·
A séjourné 3 nuits
We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.
We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.
10
megan
8 juin 2025
·
A séjourné 1 nuit
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
8
Sharlyn
20 juin 2025
·
A séjourné 2 nuits
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
10
Javier
5 déc. 2023
·
A séjourné 1 nuit
Very nice hotel close to everything, very friendly staff.
Very nice hotel close to everything, very friendly staff.
10
Anthony
5 déc. 2025
·
A séjourné 2 nuits
Great place and location!
Great place and location!
8
Jonas
13 oct. 2023
·
A séjourné 1 nuit
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
10
Mark
7 déc. 2024
·
A séjourné 4 nuits
This property is ideally situated close to everything and away from the trains and busses.... they're loud
This property is ideally situated close to everything and away from the trains and busses.... they're loud
6
Suzanne
16 oct. 2024
·
A séjourné 1 nuit
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
10
Aline
22 oct. 2025
·
A séjourné 1 nuit
Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.
Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est inclus et peut être servi très tôt ou emballé pour le Machu Picchu, mais les commentaires sur la qualité varient d'excellente à très basique.
Avis de voyageur à ce sujet
10
Nancy
28 juil. 2024
·
A séjourné 1 nuit
The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.
The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.
10
megan
8 juin 2025
·
A séjourné 1 nuit
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
10
Mahanee Lei
5 sept. 2023
·
A séjourné 1 nuit
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
4
Yves
18 oct. 2023
·
A séjourné 1 nuit
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
4
Mukesh
5 avr. 2024
·
A séjourné 1 nuit
This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.
This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.
10
Luciano
15 nov. 2025
·
A séjourné 1 nuit
Veldig hyggelig personal. Rent. Gode senger. God frokost.
Veldig hyggelig personal. Rent. Gode senger. God frokost.
8
Andrew
14 mars 2023
·
A séjourné 1 nuit
We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.
We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.
8
Marvin
13 août 2024
·
A séjourné 1 nuit
Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.
Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.
10
Christine
23 oct. 2024
·
A séjourné 1 nuit
This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden
This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden
6
Brett
7 sept. 2024
·
A séjourné 2 nuits
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Nelson
13 sept. 2024
·
A séjourné 1 nuit
.
.
8
Steven
1 août 2023
·
A séjourné 2 nuits
Le personnel est très sympathique et accueillant. Le déjeuner offert est très complet. Pour la chambre le lit est agréable, je trouverais intéressant d’avoir un chauffage dans la chambre car même si je ne suis pas frileux normalement, la pièce était très froide et rapidement je me jetais sous la couette. Pareil pour l’eau chaude, pas toujours disponible.
Le personnel est très sympathique et accueillant. Le déjeuner offert est très complet. Pour la chambre le lit est agréable, je trouverais intéressant d’avoir un chauffage dans la chambre car même si je ne suis pas frileux normalement, la pièce était très froide et rapidement je me jetais sous la couette. Pareil pour l’eau chaude, pas toujours disponible.
10
Cyril
27 oct. 2022
·
A séjourné 2 nuits
Hotel moderne très bien situé. Personnel efficace, accueillant et aimable. Bon petit déjeuner
Hotel moderne très bien situé. Personnel efficace, accueillant et aimable. Bon petit déjeuner
8
CHRISTIAN
3 avr. 2022
·
A séjourné 1 nuit
Le personnel est serviable
Le personnel est serviable
10
Iliana
il y a 2 semaines
·
A séjourné 2 nuits
The best breakfast in all Peru
The best breakfast in all Peru
Politiques de l’établissement
Arrivée
Départ
De 11:00 à 00:00
Avant 10:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-27: 99.75263914312745USD
- 2026-09-28: NO DATA
- 2026-09-29: 73.2646960623169USD
- 2026-09-30: 105.44327134198USD
- 2026-10-01: NO DATA
- 2026-10-02: 79.9184278873291USD
- 2026-10-03: 93.61753614135743USD
- 2026-10-04: 77.59599308978272USD
- 2026-10-05: 112.04038445141602USD
- 2026-10-06: 112.04038445141602USD
- 2026-10-07: NO DATA
- 2026-10-08: 112.04038445141602USD
- 2026-10-09: 94.89393930078126USD
- 2026-10-10: 97.28594985595704USD
- 2026-10-11: 77.3316885246582USD
- 2026-10-12: 71.89500740722657USD
- 2026-10-13: 86.04505196740723USD
- 2026-10-14: 86.33467179821778USD
- 2026-10-15: 86.24865023034668USD
- 2026-10-16: 84.6322570645752USD
- 2026-10-17: 85.07452352142334USD
- 2026-10-18: 86.33467179821778USD
- 2026-10-19: 86.04505196740723USD
- 2026-10-20: 85.1359588199463USD
- 2026-10-21: 86.04505196740723USD
- 2026-10-22: 86.04505196740723USD
- 2026-10-23: 86.33467179821778USD
- 2026-10-24: 83.78623945739747USD
- 2026-10-25: 86.04505196740723USD
- 2026-10-26: 85.86155317492677USD
- 2026-10-27: 85.86155317492677USD
- 2026-10-28: 86.33467179821778USD
- 2026-10-29: 85.17336327490234USD
- 2026-10-30: 85.17336327490234USD
- 2026-10-31: 124.68333322534181USD
- 2026-11-01: 86.10646990887452USD
- 2026-11-02: 85.17336327490234USD
- 2026-11-03: 84.95167895996094USD
- 2026-11-04: 86.33467179821778USD
- 2026-11-05: 85.17336327490234USD
- 2026-11-06: 85.96908013476563USD
- 2026-11-07: 86.33467179821778USD
- 2026-11-08: 86.33467179821778USD
- 2026-11-09: 85.17336327490234USD
- 2026-11-10: 105.44327134198USD
- 2026-11-11: 85.17336327490234USD
- 2026-11-12: 86.33467179821778USD
- 2026-11-13: 85.1359588199463USD
- 2026-11-14: 85.17336327490234USD
- 2026-11-15: 84.5604596038208USD
- 2026-11-16: 84.95167895996094USD
- 2026-11-17: 86.45296013256836USD
- 2026-11-18: 85.17336327490234USD
- 2026-11-19: 86.33467179821778USD
- 2026-11-20: 85.79702832049561USD
- 2026-11-21: 105.44327134198USD
- 2026-11-22: 85.17336327490234USD
- 2026-11-23: 86.33467179821778USD
- 2026-11-24: 86.33467179821778USD
- 2026-11-25: 86.60030417810059USD
- 2026-11-26: 85.76477023254395USD
- 2026-11-27: 85.17336327490234USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. À noter : veuillez contacter l'hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre arrivée. À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après minuit. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- En général, les mineurs ne sont pas autorisés à séjourner dans des hébergements au Pérou sans un parent, un tuteur légal ou un responsable dûment autorisé. Les accompagnateurs adultes pourraient être amenés à présenter leur pièce d’identité personnelle et celle du mineur accompagné ainsi que tous les éventuels justificatifs dûment notariés. Avant leur voyage, les visiteurs prévoyant de voyager avec des enfants sont invités à s’adresser à un consulat péruvien pour de plus amples informations.
- Selon les lois péruviennes, les paiements en espèces ne sont pas acceptés pour les montants au-dessus de 2 000 PEN ou de 500 USD. Les montants supérieurs à ces sommes doivent être réglés par carte de paiement ou par d'autres moyens approuvés par l'hébergement et les réglementations locales. Les paiements ne peuvent pas être fractionnés en plusieurs devises.
- Le petit déjeuner préparé sur commande coûte environ 5 USD par personne
- Navette aéroport : 60 USD par véhicule, aller simple, maximum 4 passager(s)
- Navette aéroport : 60 USD par enfant, aller simple
- Lit d'appoint : 40.0 USD par jour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Ménage
Service de change
Coffre-fort
Services
Organisation d'excursions
Ménage
Service de change
Coffre-fort
Consigne à bagage
Laverie
24-Hour Front Desk
Général
Service en chambre
Chambres non-fumeurs
Chambre familiale
Parking
Area Shuttle (free)
Connexion Internet
Wi-fi gratuit