Hotel Retama Machupicchu
From
86 USD
a notte
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From
86 USD
a notte
Informazioni su questa struttura
Avrai a disposizione un giardino da dove ammirare il paesaggio, nonché il Wi-Fi gratuito e l'assistenza per la prenotazione di tour e biglietti.
Servizi
Avrai a disposizione un giardino da dove ammirare il paesaggio, nonché il Wi-Fi gratuito e l'assistenza per la prenotazione di tour e biglietti.
Servizi per le aziende
Potrai usufruire di quotidiani gratuiti nella hall, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. È possibile usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento.
Ristorazione
Presso un hotel è disponibile il servizio in camera. La colazione preparata su ordinazione è disponibile a pagamento tutti i giorni dalle ore 05:00 alle ore 09:00.
Camere
Soggiorna in una delle 20 camere della struttura, complete di TV LCD. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. I bagni dispongono di doccia e set di cortesia gratuiti. I comfort includono telefoni, casseforti e scrivanie.
Posizione
Alloggiando presso Hotel Retama Machupicchu di Machu Picchu, solo 5 minuti a piedi ti separeranno da Sorgenti termali di Aguas Calientes e da Santuario Storico di Machu Picchu. Questo hotel si trova vicino ai seguenti luoghi d'interesse: Piazza Manco Capac e Fattoria delle Farfalle di Machu Picchu.
Nelle vicinanze
Santuario Storico di Machu Picchu(0.1 miglia)
Piazza Manco Capac(0.2 miglia)
Sorgenti termali di Aguas Calientes(0.3 miglia)
Fiume Urubamba(0.3 miglia)
Fattoria delle Farfalle di Machu Picchu(1.1 miglia)
Museo de Sitio Manuel Chavez Ballon(1.4 miglia)
Tempio del Sole(2.4 miglia)
Tempio del Condor(2.5 miglia)
Pietra Intihuatana(2.6 miglia)
Tempio delle Tre Finestre(2.6 miglia)
Camere non fumatori
Servizio in camera
Banco escursioni
Servizio di pulizia
Cambio valuta
Cassetta di sicurezza
Posizione
Avenida Hermanos Ayar 1303, Aguas Calientes, Machu Picchu, Perù
Santuario Storico di Machu Picchu (0.1 miglia)
Piazza Manco Capac (0.2 miglia)
Sorgenti termali di Aguas Calientes (0.3 miglia)
Fiume Urubamba (0.3 miglia)
Fattoria delle Farfalle di Machu Picchu (1.1 miglia)
Museo de Sitio Manuel Chavez Ballon (1.4 miglia)
Opzioni camera
26
Singola Standard
Dettagli della camera
1 Letto Matrimoniale Alla Francese
129 ft²
RiscaldamentoWi-Fi (gratuito)Bagno privato
9
Habitación Familiar Superior, 1 King bed & 1 Twin bed
Dettagli della camera
1 Letto Matrimoniale Large
e 1 Letto Singolo
Posti letto: 3
129 ft²
RiscaldamentoWi-Fi (gratuito)Bagno privato
32
Tripla Superior, 3 letti singoli, vista montagna
Dettagli della camera
3× Letti Singoli
Posti letto: 3
161 ft²
RiscaldamentoWi-Fi (gratuito)Bagno privato
30
Habitación Doble Superior, 2 Twin beds
Dettagli della camera
2 Letti Singoli
Posti letto: 2
129 ft²
RiscaldamentoWi-Fi (gratuito)Bagno privato
37
Habitación Matrimonial Superior, 1 King bed
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
129 ft²
RiscaldamentoWi-Fi (gratuito)Bagno privato
32
Doppia Standard
Dettagli della camera
1 Letto Matrimoniale Alla Francese
Posti letto: 2
129 ft²
RiscaldamentoWi-Fi (gratuito)Bagno privato
Recensioni degli ospiti su Hotel Retama Machupicchu
8.7
Ottimo
Sulla base di 448 recensioni verificate
Cosa pensano gli ospiti
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All'Hotel Retama Machupicchu, i viaggiatori lodano lo staff cordiale e la comoda posizione vicino al fiume e alle sorgenti termali, ma notano una struttura essenziale, accessibile solo tramite scale, e un arrivo in salita, con alcune camere colpite da umidità, insetti, Wi-Fi in camera non sempre affidabile e acqua calda a volte intermittente.
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Cosa pensano gli ospiti
All'Hotel Retama Machupicchu, i viaggiatori lodano lo staff cordiale e la comoda posizione vicino al fiume e alle sorgenti termali, ma notano una struttura essenziale, accessibile solo tramite scale, e un arrivo in salita, con alcune camere colpite da umidità, insetti, Wi-Fi in camera non sempre affidabile e acqua calda a volte intermittente.
Il personale spesso accoglie gli ospiti alla stazione ferroviaria, trasporta i bagagli e fornisce utili indicazioni, anche se alcune recensioni segnalano ritardi nei prelievi, risposte limitate via telefono/chat o il trasferimento in un hotel partner quando il Retama è completo. La colazione è inclusa e spesso disponibile molto presto o da asporto, ma la qualità e la varietà variano da eccellente a molto semplice. Nel complesso, aspettatevi una base semplice e ben posizionata con un servizio caloroso se siete a vostro agio con un soggiorno senza pretese e qualche piccolo inconveniente.
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Servizi
I servizi sono essenziali; non c'è un ascensore e l'accesso prevede delle scale, con pochi altri servizi menzionati.
Recensioni degli ospiti correlate
10
Flavia Georgia
27 dic 2024
·
Soggiorno di 1 notte
Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.
Fácil acesso, qualidade do sono excelente e funcionários gentis. Uma bela vista do rio. Não tem elevador, mas quem está prestes de subir até o Machu Picchu nao vai achar isso um problema.
8
Sharlyn
20 giu 2025
·
Soggiorno di 2 notti
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
8
Paulo Henrique do
10 ott 2025
·
Soggiorno di 1 notte
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
2
Olivia
5 gen 2025
·
Soggiorno di 1 notte
No tiene elevador
No tiene elevador
6
Suzanne
16 ott 2024
·
Soggiorno di 1 notte
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
6
Francisco
19 mag 2024
·
Soggiorno di 2 notti
Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.
Overall the property is ok. We stayed two knights. They booked us in the fourth floor and there was no elevator and at first we thought it ok. Then we saw several lower floor empty rooms. Going to our room at an elevation over 2000 m was a real challenge. Housekeeping wasn’t done.
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Pulizia
Molti ospiti hanno trovato le camere pulite, ma commenti ricorrenti menzionano odori di muffa, muffa nei bagni e occasionalmente biancheria macchiata.
Recensioni degli ospiti correlate
6
Christiano
24 mar 2024
·
Soggiorno di 2 notti
the room was not cleaned the other day and there was a musty smell.
the room was not cleaned the other day and there was a musty smell.
6
Yahaira
4 lug 2025
·
Soggiorno di 1 notte
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
Llegamos a las 13 hrs y las habitaciones NO estaban listas, además reservamos dos habitaciones de 3 personas y nos dieron una de 2 personas muy pequeña y con valor inferior de 30 dólares que se negaron a reembolsar o darnos el servicio pactado, solo atinaron a hacernos check out tarde. Está pegado al río, es húmedo, no hay calefacción. Las camas son cómodas pero si es un cuarto frío. La limpieza del cuarto bien, el baño tiene hongos, tarda en salir agua caliente, en general no volveríamos porque después de 4 horas de tren lo que quieres es llegar a dormir y sin habitación lista es complicado.
4
Armen
14 nov 2024
·
Soggiorno di 1 notte
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
8
Eugenia
6 lug 2025
·
Soggiorno di 1 notte
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
10
Regan and Glynis
29 nov 2025
·
Soggiorno di 1 notte
The room was very clean and the staff were very polite and friendly
The room was very clean and the staff were very polite and friendly
10
Maria Alice
28 dic 2025
·
Soggiorno di 1 notte
Quarto impecável, equipe boa
Quarto impecável, equipe boa
2
Jorge
31 mar 2025
·
Soggiorno di 1 notte
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.
10
Luciano
15 nov 2025
·
Soggiorno di 1 notte
Veldig hyggelig personal. Rent. Gode senger. God frokost.
Veldig hyggelig personal. Rent. Gode senger. God frokost.
8
KATHERINE
18 ago 2025
·
Soggiorno di 1 notte
Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.
Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.
4
Rie
17 set 2025
·
Soggiorno di 1 notte
It was very bad. The room was moldy and smelled musty, which made me feel unwell.
It was very bad. The room was moldy and smelled musty, which made me feel unwell.
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Camere
Le camere sono semplici e generalmente confortevoli, con alcuni letti grandi e vista sul fiume o sulle montagne, ma diverse recensioni segnalano caldo o freddo senza aria condizionata/riscaldamento, insetti, rumore, Wi-Fi in camera debole e rubinetti difficili da usare.
Recensioni degli ospiti correlate
6
Kenneth
27 mag 2023
·
Soggiorno di 1 notte
We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold
We got a very cold room. The window in the bathroom could not be closed and the bedroom was also cold. After a day we asked for another room, and we got one, the new room was not cold
10
Roberta
9 mar 2024
·
Soggiorno di 1 notte
Huge bed! Amazing view!
Huge bed! Amazing view!
4
Armen
14 nov 2024
·
Soggiorno di 1 notte
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.
8
Guillermo
16 ago 2024
·
Soggiorno di 1 notte
Friendly staff, big rooms, nice town.
Friendly staff, big rooms, nice town.
8
Taha
13 set 2025
·
Soggiorno di 1 notte
The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much
The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much
8
Eugenia
6 lug 2025
·
Soggiorno di 1 notte
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor. Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt There was an uphill walk to hotel but it was right adjacent to the hot springs. There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest. Hotel kept our luggage free of charge while we were touring Machu Picchu. Overall nice stay with wonderful staff.
6
Kevin
29 set 2024
·
Soggiorno di 1 notte
The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot
The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot
6
Sam
9 feb 2024
·
Soggiorno di 1 notte
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.
6
Brett
7 set 2024
·
Soggiorno di 2 notti
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
6
Melissa
11 lug 2025
·
Soggiorno di 1 notte
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.
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Servizio
Il servizio è un punto di forza: personale cordiale e disponibile accoglie spesso gli ospiti alla stazione ferroviaria, li aiuta con i bagagli e custodisce i bagagli; tuttavia, alcuni hanno riscontrato ritardi nei prelievi, comunicazioni limitate o difficoltà con modifiche/rimborsi.
Recensioni degli ospiti correlate
8
Paulo Henrique do
10 ott 2025
·
Soggiorno di 1 notte
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
Tentei ligar e escrevi pelo chat em várias ocasiões e não recebi nenhum feedback, o que foi muito ruim. Queria que alguém do hotel estivesse no meu desembarque do trem me esperando, mas isso não ocorreu. Tirando isso, o hotel era regular/bom. Outro ponto negativo é não ter elevador, e terem me hospedado no terceiro andar, com 2 crianças.
2
Abhijeet
28 dic 2022
·
Soggiorno di 1 notte
We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.
We had a disappointing experience with this hotel. Since Peru was going through a political crisis, all trains and buses to Machu Pichhu were suspended. However, this property didn’t answer calls or respond to emails. Even Hotels.com was unable to get a response from them. I lost my entire booking amount.
10
Helio
7 lug 2024
·
Soggiorno di 1 notte
Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.
Atendimento do Alexio foi excelente, ele nos buscou na saída da estação do trem, ao fazer o checkin ele foi lá no quarto verificar se estava tudo certo antes de entrarmos no quarto. Na recepção tem chá a vontade para ajudar no frio e relaxar. O quarto é espaçoso e confortável, chuveiro com boa pressão e quente. Ficamos no terceiro andar, só tem escadas, não tem elevador mas isso não achamos que desabonasse o resto. O café da manhã é adequado e suficiente. Pode deixar as malas para ir até Mapi mesmo após o checkout.
6
Annia
5 lug 2025
·
Soggiorno di 2 notti
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.
2
Lawrence
7 gen 2023
·
Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.
Trip was canceled due to the Peruvian government declaring a state of emergency. I requested a refund, sending several messages through Expedia and through email. Read receipts show that the hotel read my messages but they chose not to respond. Then they have the temerity to act like I am still coming, requesting further info. I\'d rather you tell me "sorry no refunds." I can handle that. But to play games with me is insulting and a water of time. Beware if you book here.
10
Genaro
13 lug 2025
·
Soggiorno di 1 notte
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.
10
Mike
13 set 2023
·
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.
Fantastic value for the money. Very friendly staff. Well kept room and property. Right next to the street with all the shops and restaurants. Staff will hold bags no problem, offer suggestions and directions and treats you like a family member so your being looked out for. Extended my stay an additional day because of the combination of all this and the charm of the town.
10
Andrew
3 mar 2025
·
Soggiorno di 1 notte
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.
10
Mark
19 ott 2024
·
Soggiorno di 2 notti
When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.
When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.
10
Wenjing
26 lug 2025
·
Soggiorno di 1 notte
Their staff are very helpful. They help me printed out my tickets.
Their staff are very helpful. They help me printed out my tickets.
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Posizione
Posizione comoda vicino al fiume, alle sorgenti termali, ai ristoranti e ai trasporti per Machu Picchu; la passeggiata è in salita e alcune camere hanno segnalato rumore esterno.
Recensioni degli ospiti correlate
10
Ulises
14 ago 2024
·
Soggiorno di 1 notte
Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.
Excelente lugar para descansar. Se encuentra unas cuadras más subiendo la ladera del pueblo pero muy cerca de las aguas termales. Sin embargo nada se sentía lejos. El servicio era muy bueno, el personal atento, servicial y muy amable. Además la habitación estaba limpia y muy cómoda, el agua caliente en regadera y el desayuno era algo regular pero suficiente para lo que implica el hospedaje en Machu Picchu pueblo como lugar de paso para visitar la zona Arqueológica. La relación calidad-precio es excelente.
8
Angel
9 ago 2025
·
Soggiorno di 3 notti
We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.
We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.
10
megan
8 giu 2025
·
Soggiorno di 1 notte
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
8
Sharlyn
20 giu 2025
·
Soggiorno di 2 notti
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs
10
Javier
5 dic 2023
·
Soggiorno di 1 notte
Very nice hotel close to everything, very friendly staff.
Very nice hotel close to everything, very friendly staff.
10
Anthony
5 dic 2025
·
Soggiorno di 2 notti
Great place and location!
Great place and location!
8
Jonas
13 ott 2023
·
Soggiorno di 1 notte
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
Convenient location if want to go to the natural spring pools. Be advised that it is an uphill walk to get there from the train and town center.
10
Mark
7 dic 2024
·
Soggiorno di 4 notti
This property is ideally situated close to everything and away from the trains and busses.... they're loud
This property is ideally situated close to everything and away from the trains and busses.... they're loud
6
Suzanne
16 ott 2024
·
Soggiorno di 1 notte
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.
10
Aline
22 ott 2025
·
Soggiorno di 1 notte
Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.
Excelente opção em Águas Calientes. Próximo à estação de trem e à praça principal.
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Ristorazione
La colazione è inclusa e può essere servita molto presto o preparata per Machu Picchu, ma il feedback sulla qualità varia da eccellente a molto semplice.
Recensioni degli ospiti correlate
10
Nancy
28 lug 2024
·
Soggiorno di 1 notte
The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.
The breakfast was included and excellent The beds were extra comfortable, amazing showers with good pressure hot water. Staff was accommodating and very friendly. Highly recommend.
10
megan
8 giu 2025
·
Soggiorno di 1 notte
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu
10
Mahanee Lei
5 set 2023
·
Soggiorno di 1 notte
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
Staff was amazing. They even give us an option to have a pack breakfast for us to bring to Machu Picchu.
4
Yves
18 ott 2023
·
Soggiorno di 1 notte
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
Terrible hotel. Very old and run down. Wifi doesnt work in rooms. The hotel has no amenities whatsoever and breakfast is Terrible.
4
Mukesh
5 apr 2024
·
Soggiorno di 1 notte
This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.
This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites. The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.
10
Luciano
15 nov 2025
·
Soggiorno di 1 notte
Veldig hyggelig personal. Rent. Gode senger. God frokost.
Veldig hyggelig personal. Rent. Gode senger. God frokost.
8
Andrew
14 mar 2023
·
Soggiorno di 1 notte
We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.
We stayed one night in February. Although booked at the Retama, for reasons explained to us with the reopening of tourism, we were lodged at the Tara hotel - we believe a 'partner hotel' to the Retama under the same management. The room was very good - smart and clean. The hotel accommodated an early breakfast time for us to allow for first bus departure to Machu Picchu, which was appreciated. Friendly front desk staff.
8
Marvin
13 ago 2024
·
Soggiorno di 1 notte
Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.
Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.
10
Christine
23 ott 2024
·
Soggiorno di 1 notte
This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden
This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden
6
Brett
7 set 2024
·
Soggiorno di 2 notti
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.
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8
CARLO
6 ago 2024
·
Soggiorno di 1 notte
Struttura semplice e confortevole, ben posizionata. Ottimo per una/due notti a Machupicchu. La gentilezza e disponibiltà del personale sono il punto forte di questo hotel
Struttura semplice e confortevole, ben posizionata. Ottimo per una/due notti a Machupicchu. La gentilezza e disponibiltà del personale sono il punto forte di questo hotel
10
Iliana
2 settimane fa
·
Soggiorno di 2 notti
The best breakfast in all Peru
The best breakfast in all Peru
8
Oneil
20 ago 2026
·
Soggiorno di 1 notte
The Retama is a no-frills hotel that offers a practical option for travelers looking for an affordable place to stay in Machu Picchu Town, formerly known as Aguas Calientes. The standard rooms are quite small, and some of the interior rooms do not have windows. However, you can upgrade to a larger room with windows overlooking the river that runs through town. The hotel offers a decent buffet breakfast. We did experience significant issues with the Wi-Fi, so that's something to keep in mind if having a reliable internet connection is important during your stay. The bathrooms are also quite small, but we appreciated that the shower had plenty of hot water, especially since Machu Picchu Town can be quite cool. The bathroom faucets, however, did not appear to have hot water. Overall, if you're looking for a basic, budget-friendly place to stay and don't need a lot of extras, The Retama isn't a bad choice.
The Retama is a no-frills hotel that offers a practical option for travelers looking for an affordable place to stay in Machu Picchu Town, formerly known as Aguas Calientes. The standard rooms are quite small, and some of the interior rooms do not have windows. However, you can upgrade to a larger room with windows overlooking the river that runs through town. The hotel offers a decent buffet breakfast. We did experience significant issues with the Wi-Fi, so that's something to keep in mind if having a reliable internet connection is important during your stay. The bathrooms are also quite small, but we appreciated that the shower had plenty of hot water, especially since Machu Picchu Town can be quite cool. The bathroom faucets, however, did not appear to have hot water. Overall, if you're looking for a basic, budget-friendly place to stay and don't need a lot of extras, The Retama isn't a bad choice.
8
Birger
20 lug 2026
·
Soggiorno di 3 notti
Vi var glade for og være her. 3 dage tilbragte vi her. Morgenmad mad var okay. Personalet var meget søde til hjælpe os. Vi kan varmt anbefale dette sted.
Vi var glade for og være her. 3 dage tilbragte vi her. Morgenmad mad var okay. Personalet var meget søde til hjælpe os. Vi kan varmt anbefale dette sted.
10
Craig
15 giu 2026
·
Soggiorno di 1 notte
Excellent location, very friendly staff and very clean rooms.
Excellent location, very friendly staff and very clean rooms.
Politiche della struttura
Check-in
Check-out
Dalle 11:00 alle 00:00
Prima delle 10:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-27: 99.75246375572205USD
- 2026-09-28: NO DATA
- 2026-09-29: 73.2645672466278USD
- 2026-09-30: 105.44308594917298USD
- 2026-10-01: NO DATA
- 2026-10-02: 79.91828737289428USD
- 2026-10-03: 93.61737154083252USD
- 2026-10-04: 77.59585665870667USD
- 2026-10-05: 112.04018745941163USD
- 2026-10-06: 112.04018745941163USD
- 2026-10-07: NO DATA
- 2026-10-08: 112.04018745941163USD
- 2026-10-09: 94.89377245605469USD
- 2026-10-10: 97.285778805542USD
- 2026-10-11: 77.33155255828858USD
- 2026-10-12: 71.89488099975586USD
- 2026-10-13: 86.04490068099976USD
- 2026-10-14: 86.33452000259399USD
- 2026-10-15: 86.24849858596802USD
- 2026-10-16: 84.63210826217652USD
- 2026-10-17: 85.07437394142151USD
- 2026-10-18: 86.33452000259399USD
- 2026-10-19: 86.04490068099976USD
- 2026-10-20: 85.13580913192749USD
- 2026-10-21: 86.04490068099976USD
- 2026-10-22: 86.04490068099976USD
- 2026-10-23: 86.33452000259399USD
- 2026-10-24: 83.78609214248658USD
- 2026-10-25: 86.04490068099976USD
- 2026-10-26: 85.86140221115113USD
- 2026-10-27: 85.86140221115113USD
- 2026-10-28: 86.33452000259399USD
- 2026-10-29: 85.17321352111817USD
- 2026-10-30: 85.17321352111817USD
- 2026-10-31: 124.68311400421143USD
- 2026-11-01: 86.10631851448059USD
- 2026-11-02: 85.17321352111817USD
- 2026-11-03: 84.95152959594726USD
- 2026-11-04: 86.33452000259399USD
- 2026-11-05: 85.17321352111817USD
- 2026-11-06: 85.9689289819336USD
- 2026-11-07: 86.33452000259399USD
- 2026-11-08: 86.33452000259399USD
- 2026-11-09: 85.17321352111817USD
- 2026-11-10: 105.44308594917298USD
- 2026-11-11: 85.17321352111817USD
- 2026-11-12: 86.33452000259399USD
- 2026-11-13: 85.13580913192749USD
- 2026-11-14: 85.17321352111817USD
- 2026-11-15: 84.56031092765808USD
- 2026-11-16: 84.95152959594726USD
- 2026-11-17: 86.45280812896729USD
- 2026-11-18: 85.17321352111817USD
- 2026-11-19: 86.33452000259399USD
- 2026-11-20: 85.79687747016906USD
- 2026-11-21: 105.44308594917298USD
- 2026-11-22: 85.17321352111817USD
- 2026-11-23: 86.33452000259399USD
- 2026-11-24: 86.33452000259399USD
- 2026-11-25: 86.60015191543579USD
- 2026-11-26: 85.76461943893433USD
- 2026-11-27: 85.17321352111817USD
Questa struttura offre il servizio di trasferimento dall'aeroporto (potrebbero essere previsti supplementi). Per usufruirne, prima della partenza occorre comunicare alla struttura i dettagli relativi all'arrivo, utilizzando i recapiti indicati nella conferma ricevuta in seguito alla prenotazione. Contatta la struttura in anticipo per prendere accordi per il check-in. I recapiti sono indicati sulla conferma della prenotazione. Se prevedi di arrivare dopo le ore 24:00 contatta la struttura in anticipo, utilizzando i recapiti indicati sulla conferma della prenotazione. Gli ospiti devono contattare la struttura in anticipo per ricevere le istruzioni relative al check-in. Al loro arrivo, saranno accolti dal personale alla reception. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- La struttura è dotata di un estintore antincendio
- In Perù, i minori di 18 anni possono soggiornare in una struttura solo se accompagnati da un genitore, un tutore legale o un responsabile debitamente autorizzato. La struttura può chiedere agli accompagnatori adulti di fornire il loro documento d'identità, quello del minore e un'eventuale autorizzazione autenticata. Si consiglia a chi intende viaggiare con bambini di consultare il consolato peruviano prima di partire per ricevere ulteriori istruzioni.
- In base alla legislazione peruviana, non si accettano pagamenti in contanti per importi superiori a 2.000 PEN o 500 USD. I pagamenti con importi superiori devono essere corrisposti tramite carta di credito o altri metodi di pagamento approvati dalla struttura e dalle leggi locali. Non è possibile ripartire i pagamenti in valute diverse.
- Costo colazione preparata su ordinazione: 5 USD a persona (importo approssimativo).
- Navetta per l'aeroporto: 60 USD per veicolo (solo andata, massimo 4 persone)
- Navetta per l'aeroporto, a bambino: USD 60 (solo andata)
- Letto aggiuntivo: 40.0 USD al giorno
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Camere non fumatori
Servizio in camera
Banco escursioni
Servizio di pulizia
Cambio valuta
Cassetta di sicurezza
Servizi
Banco escursioni
Servizio di pulizia
Cambio valuta
Cassetta di sicurezza
Deposito bagagli
Lavanderia self-service
24-Hour Front Desk
Informazioni generali
Servizio in camera
Camere non fumatori
Family room
Parcheggio
Area Shuttle (free)
Internet
Wi-fi gratuito