2BR Balcony Suite Gym & Pool Downtown at CityWay

Not elegant, but comfortable and roomy. It took us a bit of time to figure out our way around as the place is huge and elevator banks and parking lots aren’t straightforward We thought it was a good value for the money. A king size bed and less ambient noise would have been nice but it had free parking and was comfy

A.C.didn’t work properly. Was very warm until emergency maintenance came later that night. Water pressure was so slow in bathroom sink that it seemed as if the water was dripping. Elevator kept sticking. So stairs were a better option…

Check in was a bit challenging. Thankfully the garage attendant helped us. Other than that it was very good. Nice location for the Field House

This place is much better than any hotel. Excellent for the price! It took a moment to get used to parking/pass and room key.

The apartment itself was pretty nice, and more than met our needs. The owner was not very communicative, at all. More on that in a second. But the thing that really rubs me the wrong way is the parking. It says very clearly in the description that parking for one car is included, but the parking pass did not work. I had to pay $70 for parking in the garage over the weekend. I've tried for 4 days to contact the owner about it, with literally no response. None. Not via text or email. It's ridiculous, and absolutely on par with the level of communication we had throughout the process. After I selected this property, I received a random text asking me to scan a picture of my ID (which of course includes my address, date of birth, and so on. No security risk there). That was weird, but whatever. Then in the leadup to my arrival, I received an inordinate number of emails that were beyond confusing. I began recieving emails from Keycafe (with no description of who or what Keycafe was), links to websites that offered such helpful information as 'locate keybox'... it's a big building, things like that. Between arrival and when I finally got to my room was about 45 minutes trying to figure out the check-in process. This is probably best shown by the check-out email. It reads - Hi (name) Please see instructions for your departure: Mitten Housing will place a hold for the security deposit on your card day of check out. That's it. That's the instructions. Very frustrating

Charming two bedroom, two bath condo with spacious living room full of windows and sunlight. Great balcony to enjoy sun, view and people watching on Indy’s coolest street next door to Pacers Stadium. Super clean. Included safe parking spot. Very tricky to find unit for the first time after parking, also very tricky for food delivery drivers to find you. On Friday and Saturday nights or Pacers game days there will be significant street noise until late, but it is loud from folks having fun. Sorry to report - fair warning - both queen beds are new and clean mattresses, but brutally firm to the point of making quality sleep impossible for us.

This is a great place to stay if visiting downtown Indy! It's close to everything from Lucas Oil Stadium, to Victory Field or Bainbridge Fieldhouse. The condo was just as described. So nice that it had all the necessary amenities for your stay including laundry soap! The unit was clean and nicely decorated. I also appreciated the building security. The included parking garage was a super value, as parking is a premium I downtown. The check-in and check-out process was very easy and the agency sent very detailed instructions. Some older reviews mention it was hard to locate or check-in, but we had no problems and it was a breeze. Staying here was so much more comfortable than in a hotel - we were two couples so it was nice to each have our own private space as well as common areas to hangout. There is also a nice pool and workout space within the condo property - we didn't use them but checked them out and they seemed great. We will definitely stay here again when we come back to Indy.

A cute two bedroom apartment, with a spacious living room. The room was in a safe neighborhood and super clean. Parking was easy and included.

This is a great location if proximity to Lucas Oil Stadium or Lilly is needed. Parking is easy and attached. The unit is complete but not exactly cozy. Beds were a little too soft for my taste.

The check-in process was not user friendly. Could have used better instructions. Parking ramp was fine once we figured it out. No signage to help you along.

Property was amazing clean well stocked the host was amazing would highly recommend

Clean and spacious. Would def stay again.

Clean and comfortable

Pros: - Beds were comfortable - It was convenient to have the bathrooms attached to each bedroom. - the apartment was spacious - the location was optimal, close to our event and a lot of restaurants - Parking was easy Cons: - the room smelled like air freshers trying to cover up the smell of smoke. So strong it caused some of us headaches. - the bedding smelled like smoke - there were cobwebs all along the ceiling - there was a leak in the ceiling in the kitchen - the shower wasn’t clean (we found hair in it) - there was a blue glittery foam (maybe toothpaste?) on the floor of the right hand bedroom - only one bathroom had a garbage can - the “key cafe” was inefficient and hard to access. Continued to reset as I was trying to access it. I had to call for support when checking in and out.

The rooms were clean and spacious, and the bed was comfortable. The carpeting in the bedrooms and the bathroom towels could be replaced as they were getting worn. The biggest issue with the unit that we stayed in was the fact that the windows were not intended for a city environment. Our place was right on a fairly busy street with a bar across the street and a CSX train line a block away. All of the noise, including loud conversations on the street, loud mufflers and car stereos carried right into the apartment. The first night we were there was a mild night, and it was busy outside and we heard everything. Luckily the next two nights were raining so a lot less people and cars out. We would stay there again, just not in a street facing unit. If you are a light sleeper, you must insist on an inside unit.

Clean and well equipped

EASY check in/out process; very clean; FANTASTIC area with easy walking access to the Convention Center & activities; several delicious and good priced restaurants within walking distance. We enjoyed it and will return for future conferences and events!

Good location by Gainbridge and Lucas Oil, easy walking distance around downtown Indy, many restaurants. Clean & tidy for the most part. Couple minor items, drippy sink in one of the two bathrooms, bathroom sink & tub drains could be cleaned as they drain slow (standing in water after shower), carpet cleaning in heavy traffic areas to bathrooms could be done. Very good communication from host.

The apartment was not cleaned, there was a pair of dirty used underwear in a bedroom, the amount of hidden fees is ridiculous, I was over charged and never got refunded. This place is over rated. I would not spend your money here.

The shower was hot enough and the bed and pillows were comfortable. Everything was clean and ready to go. All good. No complaints. The TV experience was lame. All smart TV's which required your own accounts to watch anything at all. The blinds didn't close out the direct light from street lights, so it was a constant source of bright light irritants when trying to sleep. The sounds from the street life and traffic were - just outside your window loud - but drowned out by the relentless movement of trains at all hours of the night. I never saw a pool. Maybe it was behind the complex across the street. No signs to invite you to find it.

Overall, very nice apartment-style building with everything you could need during your stay. Step-by-step instructions regarding how to get inside the building. Perfect location, within walking distance of popular entertainment spots and restaurants! Only drawbacks were the lack of lighting in the bedrooms, no control over the A/C making it quite hot at night, and loud noises from the street adjacent to the building throughout the night.

Location was great and the apartment was very clean and for the most part comfortable. What could have improved it would have been the addition of some bedside lamps. There were none in one bedroom and the one in the other bedroom was inadequate. Table lamps would also help in the living room space. Very difficult to read in any of those rooms. Also since I was there for several days, I would have liked more than two hangers in the closet. These are minor things, but they did impact the overall quality of the stay.

Not elegant, but comfortable and roomy. It took us a bit of time to figure out our way around as the place is huge and elevator banks and parking lots aren’t straightforward We thought it was a good value for the money. A king size bed and less ambient noise would have been nice but it had free parking and was comfy

A.C.didn’t work properly. Was very warm until emergency maintenance came later that night. Water pressure was so slow in bathroom sink that it seemed as if the water was dripping. Elevator kept sticking. So stairs were a better option…

Charming two bedroom, two bath condo with spacious living room full of windows and sunlight. Great balcony to enjoy sun, view and people watching on Indy’s coolest street next door to Pacers Stadium. Super clean. Included safe parking spot. Very tricky to find unit for the first time after parking, also very tricky for food delivery drivers to find you. On Friday and Saturday nights or Pacers game days there will be significant street noise until late, but it is loud from folks having fun. Sorry to report - fair warning - both queen beds are new and clean mattresses, but brutally firm to the point of making quality sleep impossible for us.

I stayed in a 2 BR Apt on a Sat & Sunday night. Here are details: - Check In: This is the most confusing part, by far. You will receive many emails and links to sign up for their services... that was a little annoying. When you arrive you drive up to the parking garage (also to confirm - parking is free and you have a garage fab pass to let you in and out as you wish) and have to click a link to get the keys out of a lockbox area. That process was VERY confusing, because my link wasn't working, the hyperlink didn't go anywhere. Thankfully the Prop Manager was literally standing there helping someone else check in and she helped me. Her name is Jyssica and she was fantastic! She gave me her cell # to call if I needed anything at all. Once I got the keys and she told me what direction to walk to get into the building, it was easy peasy for the rest of my stay. The apt was great - very clean, and great setup. the bedrooms are kinda small but the beds were very comfy. Full baths were great and spacious in each room. The kitchen and living room were a great touch to have for a 'hotel'. The building is cheaply built, I heard the folks in the apt above walking around, but as a short term guest it didn't bother me. Location is wonderful -- super easy to walk anywhere downtown. I give this a 9/10. If they can somehow figure out how to make check in much less confusing it'd be a 10/10.

The rooms were clean and spacious, and the bed was comfortable. The carpeting in the bedrooms and the bathroom towels could be replaced as they were getting worn. The biggest issue with the unit that we stayed in was the fact that the windows were not intended for a city environment. Our place was right on a fairly busy street with a bar across the street and a CSX train line a block away. All of the noise, including loud conversations on the street, loud mufflers and car stereos carried right into the apartment. The first night we were there was a mild night, and it was busy outside and we heard everything. Luckily the next two nights were raining so a lot less people and cars out. We would stay there again, just not in a street facing unit. If you are a light sleeper, you must insist on an inside unit.

This is a great location if proximity to Lucas Oil Stadium or Lilly is needed. Parking is easy and attached. The unit is complete but not exactly cozy. Beds were a little too soft for my taste.

Great size for a party of 5. The pullout bed mattress was thin, but the bedrooms were spacious.

The shower was hot enough and the bed and pillows were comfortable. Everything was clean and ready to go. All good. No complaints. The TV experience was lame. All smart TV's which required your own accounts to watch anything at all. The blinds didn't close out the direct light from street lights, so it was a constant source of bright light irritants when trying to sleep. The sounds from the street life and traffic were - just outside your window loud - but drowned out by the relentless movement of trains at all hours of the night. I never saw a pool. Maybe it was behind the complex across the street. No signs to invite you to find it.

The check in and check out procedure is VERY VERY complicated! WOW! NOT GOOD!

A air conditioning issue upon arrival. Communication with the host was easy and the issue was dealt with that same evening.

The staff was so helpful. We enjoyed our stay & will rebook for our next trip.

The check in process is terrible. The address for the key cafe is wrong and the directions aren’t good either. It took a half an hour to just find the key cafe after I paid for an early check in when I tried to get the key it told me it was too early. The location is good for being in the city but overall it’s a pain. Also, the people above us were stomping around at all hours of the night so we got no sleep.

PERFECT location for downtown Indianapolis activities! Apartments were quaint and comfortable. The staff was very responsive to any questions and concerns we had. Would recommend!

The apartment itself was pretty nice, and more than met our needs. The owner was not very communicative, at all. More on that in a second. But the thing that really rubs me the wrong way is the parking. It says very clearly in the description that parking for one car is included, but the parking pass did not work. I had to pay $70 for parking in the garage over the weekend. I've tried for 4 days to contact the owner about it, with literally no response. None. Not via text or email. It's ridiculous, and absolutely on par with the level of communication we had throughout the process. After I selected this property, I received a random text asking me to scan a picture of my ID (which of course includes my address, date of birth, and so on. No security risk there). That was weird, but whatever. Then in the leadup to my arrival, I received an inordinate number of emails that were beyond confusing. I began recieving emails from Keycafe (with no description of who or what Keycafe was), links to websites that offered such helpful information as 'locate keybox'... it's a big building, things like that. Between arrival and when I finally got to my room was about 45 minutes trying to figure out the check-in process. This is probably best shown by the check-out email. It reads - Hi (name) Please see instructions for your departure: Mitten Housing will place a hold for the security deposit on your card day of check out. That's it. That's the instructions. Very frustrating

Have been staying here for past month and will keep staying. I needed to extend a day and they were very accommodating.

The check-in process was not user friendly. Could have used better instructions. Parking ramp was fine once we figured it out. No signage to help you along.

Upon arrival at our booking, we found out the unit was unavailable due to a “maintenance emergency” yet no one informed me of this. I did virtual ID verification process for property management group the morning of check in and checked in virtually at 3:15pm without any problems. Arrived at property around 10:30pm to pick up keys from lockbox and my booking number was no longer valid. Called 24/7 help number and the gentleman was able to open the lockbox virtually for me, but it was empty. After about 45 minutes of being on the phone with customer service agent and then the actual property manager or owner we were notified of the emergency. We were staying downtown all weekend to partake in the NBA All Star events. Our weekend was completely ruined. Very disappointing. Do better.

Worst checkin process. No instructions on how to go from getting the key in a lockbox to taking the elevator crossing through the parking garage, finding the doors to the building and playing guess which direction the room is. Hallways smelled awful. Took me forever to find my room. The room was very clean but a little stark. Could use some more pictures or something to make it homier.

Overall, very nice apartment-style building with everything you could need during your stay. Step-by-step instructions regarding how to get inside the building. Perfect location, within walking distance of popular entertainment spots and restaurants! Only drawbacks were the lack of lighting in the bedrooms, no control over the A/C making it quite hot at night, and loud noises from the street adjacent to the building throughout the night.

Great safe location with many amenities nearby and walkable for all downtown.

It was amazing! Walking distance from Gainbridge Fieldhouse & restaurants!

This is a great place to stay if visiting downtown Indy! It's close to everything from Lucas Oil Stadium, to Victory Field or Bainbridge Fieldhouse. The condo was just as described. So nice that it had all the necessary amenities for your stay including laundry soap! The unit was clean and nicely decorated. I also appreciated the building security. The included parking garage was a super value, as parking is a premium I downtown. The check-in and check-out process was very easy and the agency sent very detailed instructions. Some older reviews mention it was hard to locate or check-in, but we had no problems and it was a breeze. Staying here was so much more comfortable than in a hotel - we were two couples so it was nice to each have our own private space as well as common areas to hangout. There is also a nice pool and workout space within the condo property - we didn't use them but checked them out and they seemed great. We will definitely stay here again when we come back to Indy.

This place was perfect for my family and was perfectly located in the downtown area for events and restaurants.

This is a great location if proximity to Lucas Oil Stadium or Lilly is needed. Parking is easy and attached. The unit is complete but not exactly cozy. Beds were a little too soft for my taste.

EASY check in/out process; very clean; FANTASTIC area with easy walking access to the Convention Center & activities; several delicious and good priced restaurants within walking distance. We enjoyed it and will return for future conferences and events!

From our arrival until we left, we had a perfect stay. We had clear instructions for every step of our stay. We will be back. Easy walking distance to Gainbridge Fieldhouse and Lucas Oil Stadium. Huge amount of great restaurants and bars within easy walking distance.

Great location.