Aloft by Marriott Florence

Nice lobby and friendly staff

Booked a suite and given a standard room, really messed up our stay as we had multiple kids . Bathroom not clean, no extra toilet paper and only started with half a roll. The modern design of this hotel was silly. No place to hang your towels getting out of the shower, very few amenities in the room like extra bars of soap, lotion. Hairs all in bathroom. Only 1 desk clerk. They were nice but not really helpful or over apologetic about not getting us the correct room. Gave us 1k Marriot points but that doesn’t help when you had a planned stay with kids and were really counting on the extra pull out sofa. Will not return.

What an adorable contemporary hotel! The lobby has plenty of room for groups to hang out. A pool table, sofas, large table !

The room hadn’t been properly cleaned. The bathroom had hair in the sink, on the floor and the wash cloth hair still on it stuck in it. Clearly the floors hadn’t been mopped prior to my arrival.

This Aloft is always a favorite stop. The hotel is clean, the location is convenient and the staff are always friendly, even at 11:30 pm! Thanks for another great stay.