白原 - 埃爾姆斯福栢茂飯店

The layout is different but overall the fitness room and pool are good!

Disappointed by the limited pool Hours.

My go to spot for a hotel with a nice deep pool

Quiet and i love it. Only thing i wish we didn't had to wait until 2pm to use the pool

The layout was odd requiring the use of two different elevators and a walk through the building to get to the guest rooms. There was a pool, but it was only open 2-10 so I couldn't get a morning swim. There was no plug/stopper in the tub. The rooms and furniture were fine, but sound and foot steps from the room above was almost constant.

Loved the pool

All in all a solid experience. They had no cot/rollaway beds which I needed for my 4 year old. Breakfast was sparse. Pool was great. Larger and deeper (8 ft) than most at this level. Downside was fact that only open 2pm until 10pm. Lifeguard on duty was and added level of comfort! We took advantage of ice skating rink only .5 miles from hotel.

Stayed here with my family. The location was close to the highway which was convenient. The room itself was average. The beds were quite comfortable. The furniture in the room was very worn. The upholstery was thin and worn out. One of the chairs had ketchup and there was a ketchup stain on the floor. The pool was ok. The opening hours are limited which is not great for kids. The pool was open from 2-10pm.

The pool is only open from 2:00 pm to 8:00 pm. The lifeguard was watching his iPhone, littering wrappers on the pool deck, and eating junk food. The water temperature was close to 90 degrees. The second floor reeked of the smell of marijuana. The fitness room is well-equipped . The front desk staff is friendly and helpful. Breakfast includes eggs, bacon, and sausage. The bed was firm. Rooms are clean and updated.

We enjoyed our stay. We got our room cards right away. Parking was available right near our rooms as we were first floor. The king bed was nice and we slept well. The sofa was good. The lights and black out curtains were good. The heat worked well. The bathroom was nice. The shower products were great. The shower curtain was NOT as effective as I would like which meant the floor got wet so ask for extra towels. There were only a few draws. Bring hangers with you. The pool was warm enough but in the night it is gloomier than I would prefer. These draw backs lead me to dock 1 star. The breakfast was good (make your own waffle station, serve yourself stations of bacon, sausage, eggs, bagels, muffins, juices, fruits, oatmeal, cereal, yogurt, tea, and coffee). I would recommend it and would stay again.

We could smell cannabis and cigarette smoke in the room at times, probably coming from outside. Perhaps hotel should implement and/or enforce a no smoking policy near the building. Rooms are also due for an update on my opinion.

Room was filthy and reeked of Marijuana; floor was disgusting and sticky, limited housekeeping, only offer was to downgrade room, no one ever came to clean or fix

Very clean

It was a good, clean hotel.

It would have been alright but we killed 2 cockroaches in the bathroom. That was the only thing that was bothersome. Otherwise it was okay.

Room was dated but clean. A few broken items in the room. Housekeeping checked on us everyday but before 9 am even on checkout day. Front desk staff was very friendly and helpful. Only downside besides the few broken items was our hallway (and only ours) reeked of weed the entire 3 days.

Orange ottoman was filthy and no matter what room I stay in, both single cloth chair and ottoman are always stained and discolored

I have stayed here many times It is central to everything Clean ,pleasant ,efficient and professional On this particular stay the night desk clerk and the housekeeping staff were extremely helpful and nice

It was very clean. Beds were very comfy. Breakfast was good.

It had a bad odor and we had ants in the room

After the 10 to 15 minute check-in time. The toilet wasn’t working properly we kept having to jiggle the handle to get it to stop. You could hear people in the hallway and outside.

Comfortable bed and pillows. Good size room. Had a good night sleep.

Our room wasn’t as good as I would’ve liked. The bathroom door was beat up the carpet was filthy. Our bed was very uncomfortable and smell in our room was a bit musty. However, the staff were pleasant and very polite and it nearby where we needed to go.

Internet available was compromised and unusable.

The hotel was ok. There was peeling paint on the bathroom door that I thought should have been addressed. But overall the room was clean and welcoming. We were only there 1 night and had an early morning flight the next day at 6 a.m.The woman at the front desk was friendly and helpful. Probably the biggest complaint would be the small bed pillows. We slept in a king size bed with pillows the size of throw pillows for a cheap couch. Not sure why there were not king size pillows on a king size bed. Pillows were not comfy and caused us to wake up a few times that night. I would have even been ok with regular size pillows. It's expensive to stay overnight in a hotel-it should at least be comfortable. Guests expect better; Do better!

Convenient stay for an overnight trip. Close proximity to the highway. Could hear noise through the doors and weirdly in the bathroom vent, other than that, a decent stay.

Staff were friendly. Hotel rooms were dated. Photos on the site looked better then the actual room.

Much better check-in this time! Food was a little cold in the morning at 6:55 am but improved overall. The bathroom door had to be slammed to get it to shut which is not good in the middle of the night (room 321). Otherwise, all was fine.

Very thin walls. Could hear everything next door, above and across the corridor. Not restful unfortunately.

The internet service was horrible!

Front staff at check in are extremely unpleasant and non welcoming

They gave me a key for a room, when I went to the room there was people already staying in that room.

The reasons we continue to stay here when we're in the area is cleanliness, price and location. The 'cons': there is a smell of cigarette and weed in the hallways everyday despite the fact this is a 'no smoking' hotel. The front desk staff could be a little friendlier and lastly, the parking lot always has large trucks parked there for some reason.

The check-in person had no idea how to handle a pre-paid hotels.com reservation & it took calls and at least 1/2 hour to correct! It was easily the worst EVER. Free breakfast was terrible. Beds were fine! The room was about 85 degrees and had an odor when we arrived. Light in the bathroom didn’t work and room phone would not call out anywhere, expecting the front desk! I reported it and they did nothing about it. I’ve stayed here in the past 6 months more than a few times and it was better than this!

Gave us a room that was already occupied.

Easy check in process, clean facility, and polite staff

This was a super nice place to stay! Clean, modern, excellent service and a great breakfast. Perfect location for visiting our granddaughter at Pace University. There is also a train station in Pleasantville to NYC. (45 min ride) I can’t think of an amenity that this hotel does not have. It is 100% smoke free which is outstanding.

I have stayed here many times It is central to everything Clean ,pleasant ,efficient and professional On this particular stay the night desk clerk and the housekeeping staff were extremely helpful and nice

My stays are consistently good.

I didn’t like the fact that I had booked a reservation online through Expedia, and when I got there, the guy at the front desk said that the card that I paid with was declined. He then told me that I had to call Expedia myself because he couldn’t do it. I reached out to Expedia and they gave the front desk a call. The front desk guy came over to me and gave me another number to call, and he said he got the number from Expedia. We called that number and it was a supervisor at Expedia, and after we called the supervisor at Expedia, the supervisor called the front desk again. The front desk guy was on the phone with his friends during this whole interaction and when the front desk phone was ringing, he said “who keeps calling here, I’m not answering the phone”. He didn’t want to pick up the phone or do his job and he had us waiting for 3 hours. Finally one of his coworkers came and showed him how to get us checked in. None of this was handled professionally on the hotels side. We missed a whole day of staying at the hotel because by the time he checked us in, it was near midnight.

This property is close to HPN and the other area airports. The Mario Cuomo bridge is probably a 5 minute drive. There are plenty of dining options in the area as well. My room had a slight smell but outside of that, the stay was uneventful. For the convenience and proximity to vital roadways, I would stay here again.

Close to Westchester Medical Center. If you have a loved one there. Discount room if you book through them and show proof

Great affordable location .

Very convenient, safe and comfortable. Was very close to Westchester Medical Center!

Convenient stay for an overnight trip. Close proximity to the highway. Could hear noise through the doors and weirdly in the bathroom vent, other than that, a decent stay.

Great stay. Close to Westchester Medical Center where my husband was having surgery! They give a great discount if you book through them and have a loved one at WMC

location was great

Easy access to everywhere. I would say in a perfect location.

It was easy to find and this hotel is in a good location

This was a nice, clean and comfortable hotel to stay - and an easy 10 minute drive into both Tarrytown and Sleepy Hollow.

The room was clean and spacious. Very comfortable. I felt like the staff was rude at check in. The complimentary breakfast was a joke. Long wait for items and items not restocked. Inconvenient breakfast buffet set up. Waiting in line for item put the line into the seating area and 1 toaster that didn’t work properly.

Check is was easy, shower and bed were good too! Breakfast was adequate and the Staff was helpful. This is one the most affordable in the area and close to the destination I needed to be.

The breakfasts were quite good. The room was clean and the bed comfortable. The television worked nicely. My only complaint was the bathtub. It would be helpful to have some sort of non-slip bits in the bottom of the tub. I found it very slippery. I was there for four days as my brother is in the hospital.

Breakfast sucks

The breakfast was very complete offering, warm, scrambled eggs, bacon and sausage, as well as an array of breads and opportunity to make waffles. It was good.

Check in was quick. Staff was friendly and helpful. Beds were comfortable and room very clean. Good breakfast included: scrambled eggs, sausage, bacon, waffle maker, yogurt, fruit, cereals, breads, muffins, juice, and coffee. Will definitely stay here again.

Staff not very friendly. Breakfast included but low quality.

Room was okay but had issues with sink clogging. No one picked up the phone at front desk. Very limited breakfast options for vegetarians. Coffee was way sub par! Not going back there.

We enjoyed our stay. We got our room cards right away. Parking was available right near our rooms as we were first floor. The king bed was nice and we slept well. The sofa was good. The lights and black out curtains were good. The heat worked well. The bathroom was nice. The shower products were great. The shower curtain was NOT as effective as I would like which meant the floor got wet so ask for extra towels. There were only a few draws. Bring hangers with you. The pool was warm enough but in the night it is gloomier than I would prefer. These draw backs lead me to dock 1 star. The breakfast was good (make your own waffle station, serve yourself stations of bacon, sausage, eggs, bagels, muffins, juices, fruits, oatmeal, cereal, yogurt, tea, and coffee). I would recommend it and would stay again.

The hotel is pleasant on both exterior and interior. Our room was cleaned and all the amenities such as air condition, iron all worked great. We stayed for 2 nights without any issues. However the breakfast is nothing to write home about, it's fairly basic with few varieties.