QUO Milano

1. Arrivals and Departures 1.1. Check-in is from 3 pm. If you arrive before then we have a handy FREE luggage room, drop off your bags and go explore! We’ll do our best to let you check in earlier if possible. 1.2. Check-out is by 11 am. Please, make sure you (and your belongings) are out of the room by then. If you check out late, a fee of €10 per hour will be charged, so don’t forget to set your alarm! 2. Identification 2.1. Make sure to bring a valid photo identification document with you, preferably a passport or, for EU citizens, a government-issued I.D. card. You’ll need this to check-in, so don’t forget! 2.2. Guests without a valid physical identification document that is verified by Italian laws, will not be allowed to check-in, and the reservation will be cancelled. You will be charged the first night of the reservation and no refunds are eligible in this case. 3. Age Restrictions 3.1. Guests under the age of 18 must be accompanied by at least one adult (18 or over) OR present at the check-in an authorization signed by the parents with a copy of their passport, if not travelling with them. You can request the fac-simile of this authorization by writing to stay@quomilano.com. 3.2. Guests under 17 years old are not allowed to stay in the dorms or rooms with shared bathrooms, they must book private rooms with a private bathroom, even if accompanied by their parents. 3.3. Unlike some hostels, we do not have an upper age limit but the majority of our guests are travelers in the 18 to 35 age range. 4. Room allocation 4.1. Unless you choose a PRIVATE ROOM, you're booking a BED IN A SHARED DORMITORY and not the whole room/dorm. Booking the maximum number of beds in a dormitory does not mean that one whole dorm is being booked, the beds assigned for the reservation can be located in different dorms, according to availability. 4.2. If you’re travelling with friends or family, we’ll do our utmost to assign your beds in a room together – but this can’t always be guaranteed. It's important to do only one booking for all the people in the group so that we can easily identify that you are all part of the same group. 4.3. Please note that we have GIRLS ONLY DORMS and MIXED DORMS (boys and girls). So, pay attention when you’re booking your bed and make sure you book the right dorm. 4.4. We cannot accommodate male guests in female-only dormitories under any circumstances. If a booking is mistakenly made for a bed in a female-only dormitory by a male guest, the reservation will be subject to cancellation or modification based on availability in a mixed or male dormitory. 4.5. The hostel reserves the right to refuse check-in to any guest who does not comply with the dormitory gender policy, without entitlement to a refund. 5. Prices and Taxes 5.1. All prices are quoted in Euro. When referring to DORMS, prices are per person per night whilst, when referring to PRIVATE ROOMS, prices are per room per night, independently of how many people are in the room. 5.2. Tourist Tax is not included in the reservation price! The Municipality of Milan requires all hotels and hostels in Milan to charge the city tax (or Tourist Tax) to guests on arrival per night per person. Upon your arrival, according to the latest regulations and your profile, we will calculate and inform you of the exact price. 5.3. Value Added Tax (VAT) is already included in the reservation price. 5.4. In case of a reservation extension, the rates applied will be valid on the date that the extension is made. 6. Payment 6.1. The amount due for the reservation is paid at check-in. We reserve the right, however, to charge at any time before the guest arrival reservations whose duration is more than 6 nights OR the total amount is over 300€. If payments cannot be processed, the reservation may be cancelled. 6.2. To book a bed with us you must provide the details of a credit card as a guarantee. QUO Milano reserves the right to charge the first night of the booking at any time after the booking is made, in case of no-show, late cancellation by the Guest or any damage caused by the Guest to the Hostel during his/her stay. 6.3. Please be aware that we only accept cash, Mastercard and Visa card payments. We do not accept American Express, Diners Club cards or any other card. 7. Cancellation Policy 7.1. REGULAR RATES – 48h Cancellation Policy 7.1.1. Guests who book a Standard/Regular Rate may cancel their reservation free of charge up to 48 hours before 23:59 CET on the arrival date. 7.1.2. Cancellations made less than 48 hours before 23:59 CET on the arrival date, including no-shows, will incur a penalty equal to 1 night of the reservation (including taxes). 7.2. NON-REFUNDABLE RATES 7.2.1. Reservations made with a Non-Refundable Rate are fully prepaid and non-refundable. 7.2.2. If you cancel a Non-Refundable booking after the grace period, the full amount of the reservation will be charged, regardless of when the cancellation is made. 7.3. GRACE PERIOD (Applies to All Reservations) 7.3.1. All reservations - Standard or Non-Refundable, including same-day bookings, last-minute bookings, and bookings for future dates - benefit from a 1-hour grace period. 7.3.2. Guests may cancel free of charge within 1 hour after the reservation is created, regardless of the rate type. 7.3.3. After the grace period expires: ● Standard Rate follows the 48h policy. ● Non-Refundable Rate becomes fully non-refundable. 7.4. HOW TO CANCEL YOUR RESERVATION 7.4.1. Cancellations must always be processed directly through the Hostelworld 7.4.2. To help us manage your booking efficiently, we kindly request that you also notify us by email at stay@quomilano.com , but this does not substitute the cancellation required on the Hostelworld 7.4.3. Failure to notify us, or in case of a no show, the first night of the reservation will be charged for each guest on the reservation. This policy applies only to REGULAR RATES. If you have booked a NON-REFUNDABLE RATE, you will already have been charged the whole amount of your reservation. 7.5. NO-SHOWS AND LATE ARRIVALS 7.5.1. If you do not arrive on the check-in date and fail to cancel your reservation according to the policy above, the booking will be considered a no-show. ● Standard Rate no-show: 1 night charged. ● Non-Refundable Rate no-show: full reservation charged. 7.5.2. If you arrive a day late without informing us, we will do our best to accommodate you, but we cannot guarantee the same room type, and additional charges may apply. 7.6. CANCELLATIONS BY THE HOSTEL (FORCE MAJEURE) 7.6.1. QUO Milano reserves the right to cancel a reservation in cases of force majeure, safety concerns, government restrictions, or any circumstances beyond our control that make it impossible to host the guest. 7.6.2. If this happens, we will assist in finding alternative accommodation of similar standard at the same price, but no additional financial compensation will be provided. 8. Room Key Cards 8.1. You’ll be given a key-card when you check in which gives you access to both the hostel and your room. If you lose your key card, you’ll be charged 10€ (euros) for a replacement – so please keep it safe! 9. Guest Behaviour & House Rules 9.1. The comfort, safety and security of our guests are really important to us. 9.2. Any guest who, in the opinion of our staff, compromises the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund. 9.3. Guests are expected to respect other guests as well as staff, local residents and property. Fines may also apply for those who misconduct. 9.4. No Smoking: Smoking is not permitted by law inside the hostel. Any guest found smoking within the building will be fined €50 (euro) and asked to leave the premises immediately. A refund will not be issued for the stay. Guests can smoke in front of the premises, just outside the building. 9.5. No Drugs: Drug use is illegal in Italy. Any guest found using illegal drugs in the building will be fined 250€ (euros) and asked to leave the premises immediately. Any refund will not be issued. 9.6. Alcohol Consumption: We will not serve alcoholic beverages to anyone under the age of 18. 9.6.1. Due to our bar license, guests cannot bring their own alcohol onto the premises of the hostel; alcoholic beverages must be purchased from our on-site bar. 9.6.2. If you are found entering QUO Milano with alcoholic beverages, you will be charged 50€ (euro) and all alcohol will be confiscated until you leave the building at checkout. 9.6.3. Alcohol is available in the hostel's bar and can be consumed there and in the surrounding designated areas only. We have QUO Bar that is open for guests and also a small bar BARETTO, serving beverages that is open 24h. 9.6.4. Alcohol is not allowed inside the dorms. Guests found drinking in the dorms will be fined 50€ (euro). 10. Guest Property & Security 10.1. Guests may use QUO Milano’s luggage storage free of charge exclusively on the days of check-in and check-out. All items must be properly labeled, and luggage will be kept in a secure and monitored area with restricted access. 10.2. Each bed in our dormitories is equipped with a FREE personal locker. It is the guest’s full responsibility to ensure that all personal belongings are properly secured at all times. 10.3. Valuables (including but not limited to passports, money, electronics, jewelry, and important documents) must be kept by the guest at all times or stored inside the designated personal lockers provided for FREE. 10.4. QUO Milano accepts no liability for any loss, theft, or damage to personal property, regardless of the circumstances. Guests are strongly advised to use a secure padlock on both their luggage and their personal locker. Padlocks may be brought by the guest or purchased at the reception. 10.5. Additional secure storage options, including reception safes and monitored luggage storage, are available FREE of charge and should be used for high-value items such as passports, money, electronics, and important documents. 10.6. Lost & Found Procedure: Items found on the property will be stored by the hostel for a maximum of 7 days. After this period, unclaimed items will be discarded, donated, or otherwise disposed of, at the hostel’s discretion. 11. Damage to QUO Milano's Property 11.1. Guests will be expected to reimburse QUO Milano for any damage caused by inappropriate behaviour during their stay. Any additional amount will be charged to the credit card provided at the time of reservation. 12. Liability 12.1. Except in relation to death or personal injury caused by our negligence, QUO’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us. 13. Errors and Omissions 13.1. Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. 13.2. We will advise you of any changes at the time of booking or as soon as possible thereafter. 14. Discretion 14.1. All bookings are subject to availability, and QUO Milano reserves the right to decline any booking at its discretion. FOR GROUPS (over 10 people) If you are booking a group with more than 10 guests, then QUO Milano treats each of these as group bookings. In addition to the Terms & Conditions listed “for ALL GUESTS”, you should consider the points mentioned below, specific to groups: 1. We do not accept groups under 17 years old. 2. We will need to know at the request time: ● The average age of the guests ● Their nationality ● The purpose of the trip 3. We will need to know/have at least one week before arrival: ● Authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simile of this document. ● Name and contacts of the group leaders coming on the trip. ● Bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you. 4. The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour. 5. Please note that our group cancellation policy is 20 days before the group’s arrival. Past this time, no refund will be given. 6. We will do our best to accommodate a change in the number of guests as long as it does not exceed 20% of the total number of guests in the group and as long as it is requested at least 1 week before group arrival. 7. We will accommodate the number of people in the room types specified on the proposal and pre-confirmed by you. In the unusual circumstance that more people arrive with your group than have been booked with us, we will try to accommodate the extra people but they will be asked to pay a single booking rack rate at check-in. 8. We do not offer coach parking. Please ensure that drivers are fully aware of this and have organised proper coach parking before arrival. 9. GROUP DEPOSIT & CREDIT CARD AUTHORIZATION: 9.1. Upon arrival, one group leader must complete a Credit Card Authorization Form for the Group Deposit. The cardholder must be physically present at check-in. 9.2. The “Group Deposit” can also be paid in CASH at check-in. It will be fully refunded at check-out or partially refunded in case of need for deductions as described in the previous item. 9.3. We will place a €500 pre-authorization on the card. Deductions may be applied if any of the following occur: ● Group members behave in a disruptive, unsafe, or disrespectful manner inside or outside the building, including excessive noise or property damage. ● Group members bring or consume alcohol purchased outside the hostel, or consume any alcoholic beverages inside the dorms (including those bought at the hostel bar). ● Any interference with fire safety equipment, including tampering with fire alarms. ● Smoking anywhere inside the building. ● Lost room key cards (€10 per card). ● This list is not exhaustive; QUO Milano reserves the right to charge for any additional damages, violations, or costs resulting from the group’s behavior. 10. Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen, but we will always try and do our best to accommodate groups close together. 11. Ensure the room availability that is given to you allows you the flexibility to fit your boys/girls breakdown once you receive it. 12. Groups can CHECK-IN FROM 3:00 pm TO MIDNIGHT. Guests will only be able to access their room after 3 pm. If your group is arriving before 3 pm, please advise us at the time of booking so a luggage place can be organised. 13. Please ensure all group members have adequate travel insurance. We do NOT take responsibility for any lost or stolen property. Please inform your groups. 14. QUO Milano reserves the right to cancel a reservation or receive any outstanding payments in connection to your confirmed booking in cases of force majeure, safety concerns, government restrictions, or any circumstances beyond our control that make it impossible to host the guest. 15. All bookings are subject to availability and QUO Milano reserves the right to decline any booking at its discretion. 16. By booking at QUO Milano, regardless of whether this Terms & Conditions sheet is signed, one accepts the above important points.

1. Arrivals and Departures 1.1. Check-in is from 3 pm. If you arrive before then we have a handy FREE luggage room, drop off your bags and go explore! We’ll do our best to let you check in earlier if possible. 1.2. Check-out is by 11 am. Please, make sure you (and your belongings) are out of the room by then. If you check out late, a fee of €10 per hour will be charged, so don’t forget to set your alarm! 2. Identification 2.1. Make sure to bring a valid photo identification document with you, preferably a passport or, for EU citizens, a government-issued I.D. card. You’ll need this to check-in, so don’t forget! 2.2. Guests without a valid physical identification document that is verified by Italian laws, will not be allowed to check-in, and the reservation will be cancelled. You will be charged the first night of the reservation and no refunds are eligible in this case. 3. Age Restrictions 3.1. Guests under the age of 18 must be accompanied by at least one adult (18 or over) OR present at the check-in an authorization signed by the parents with a copy of their passport, if not travelling with them. You can request the fac-simile of this authorization by writing to us. 3.2. Guests under 17 years old are not allowed to stay in the dorms or rooms with shared bathrooms, they must book private rooms with a private bathroom, even if accompanied by their parents. 3.3. Unlike some hostels, we do not have an upper age limit but the majority of our guests are travelers in the 18 to 35 age range. 4. Room allocation 4.1. Unless you choose a PRIVATE ROOM, you're booking a BED IN A SHARED DORMITORY and not the whole room/dorm. Booking the maximum number of beds in a dormitory does not mean that one whole dorm is being booked, the beds assigned for the reservation can be located in different dorms, according to availability. 4.2. If you’re travelling with friends or family, we’ll do our utmost to assign your beds in a room together – but this can’t always be guaranteed. It's important to do only one booking for all the people in the group so that we can easily identify that you are all part of the same group. 4.3. Please note that we have GIRLS ONLY DORMS and MIXED DORMS (boys and girls). So, pay attention when you’re booking your bed and make sure you book the right dorm. 4.4. We cannot accommodate male guests in female-only dormitories under any circumstances. If a booking is mistakenly made for a bed in a female-only dormitory by a male guest, the reservation will be subject to cancellation or modification based on availability in a mixed or male dormitory. 4.5. The hostel reserves the right to refuse check-in to any guest who does not comply with the dormitory gender policy, without entitlement to a refund. 5. Prices and Taxes 5.1. All prices are quoted in Euro. When referring to DORMS, prices are per person per night whilst, when referring to PRIVATE ROOMS, prices are per room per night, independently of how many people are in the room. 5.2. Tourist Tax is not included in the reservation price! The Municipality of Milan requires all hotels and hostels in Milan to charge the city tax (or Tourist Tax) to guests on arrival per night per person. Upon your arrival, according to the latest regulations and your profile, we will calculate and inform you of the exact price. 5.3. Value Added Tax (VAT) is already included in the reservation price. 5.4. In case of a reservation extension, the rates applied will be valid on the date that the extension is made. 6. Payment 6.1. The amount due for the reservation is paid at check-in. We reserve the right, however, to charge at any time before the guest arrival reservations whose duration is more than 6 nights OR the total amount is over 300€. If payments cannot be processed, the reservation may be cancelled. 6.2. To book a bed with us you must provide the details of a credit card as a guarantee. QUO Milano reserves the right to charge the first night of the booking at any time after the booking is made, in case of no-show, late cancellation by the Guest or any damage caused by the Guest to the Hostel during his/her stay. 6.3. Please be aware that we only accept cash, Mastercard and Visa card payments. We do not accept American Express, Diners Club cards or any other card. 7. Cancellation Policy 7.1. REGULAR RATES – 48h Cancellation Policy 7.1.1. Guests who book a Standard/Regular Rate may cancel their reservation free of charge up to 48 hours before 23:59 CET on the arrival date. 7.1.2. Cancellations made less than 48 hours before 23:59 CET on the arrival date, including no-shows, will incur a penalty equal to 1 night of the reservation (including taxes). 7.2. NON-REFUNDABLE RATES 7.2.1. Reservations made with a Non-Refundable Rate are fully prepaid and non-refundable. 7.2.2. If you cancel a Non-Refundable booking after the grace period, the full amount of the reservation will be charged, regardless of when the cancellation is made. 7.3. GRACE PERIOD (Applies to All Reservations) 7.3.1. All reservations - Standard or Non-Refundable, including same-day bookings, last-minute bookings, and bookings for future dates - benefit from a 1-hour grace period. 7.3.2. Guests may cancel free of charge within 1 hour after the reservation is created, regardless of the rate type. 7.3.3. After the grace period expires: ● Standard Rate follows the 48h policy. ● Non-Refundable Rate becomes fully non-refundable. 7.4. HOW TO CANCEL YOUR RESERVATION 7.4.1. Cancellations must always be processed directly through the Hostelworld 7.4.2. To help us manage your booking efficiently, we kindly request that you also notify us by email , but this does not substitute the cancellation required on the Hostelworld 7.4.3. Failure to notify us, or in case of a no show, the first night of the reservation will be charged for each guest on the reservation. This policy applies only to REGULAR RATES. If you have booked a NON-REFUNDABLE RATE, you will already have been charged the whole amount of your reservation. 7.5. NO-SHOWS AND LATE ARRIVALS 7.5.1. If you do not arrive on the check-in date and fail to cancel your reservation according to the policy above, the booking will be considered a no-show. ● Standard Rate no-show: 1 night charged. ● Non-Refundable Rate no-show: full reservation charged. 7.5.2. If you arrive a day late without informing us, we will do our best to accommodate you, but we cannot guarantee the same room type, and additional charges may apply. 7.6. CANCELLATIONS BY THE HOSTEL (FORCE MAJEURE) 7.6.1. QUO Milano reserves the right to cancel a reservation in cases of force majeure, safety concerns, government restrictions, or any circumstances beyond our control that make it impossible to host the guest. 7.6.2. If this happens, we will assist in finding alternative accommodation of similar standard at the same price, but no additional financial compensation will be provided. 8. Room Key Cards 8.1. You’ll be given a key-card when you check in which gives you access to both the hostel and your room. If you lose your key card, you’ll be charged 10€ (euros) for a replacement – so please keep it safe! 9. Guest Behaviour & House Rules 9.1. The comfort, safety and security of our guests are really important to us. 9.2. Any guest who, in the opinion of our staff, compromises the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund. 9.3. Guests are expected to respect other guests as well as staff, local residents and property. Fines may also apply for those who misconduct. 9.4. No Smoking: Smoking is not permitted by law inside the hostel. Any guest found smoking within the building will be fined €50 (euro) and asked to leave the premises immediately. A refund will not be issued for the stay. Guests can smoke in front of the premises, just outside the building. 9.5. No Drugs: Drug use is illegal in Italy. Any guest found using illegal drugs in the building will be fined 250€ (euros) and asked to leave the premises immediately. Any refund will not be issued. 9.6. Alcohol Consumption: We will not serve alcoholic beverages to anyone under the age of 18. 9.6.1. Due to our bar license, guests cannot bring their own alcohol onto the premises of the hostel; alcoholic beverages must be purchased from our on-site bar. 9.6.2. If you are found entering QUO Milano with alcoholic beverages, you will be charged 50€ (euro) and all alcohol will be confiscated until you leave the building at checkout. 9.6.3. Alcohol is available in the hostel's bar and can be consumed there and in the surrounding designated areas only. We have QUO Bar that is open for guests and also a small bar BARETTO, serving beverages that is open 24h. 9.6.4. Alcohol is not allowed inside the dorms. Guests found drinking in the dorms will be fined 50€ (euro). 10. Guest Property & Security 10.1. Guests may use QUO Milano’s luggage storage free of charge exclusively on the days of check-in and check-out. All items must be properly labeled, and luggage will be kept in a secure and monitored area with restricted access. 10.2. Each bed in our dormitories is equipped with a FREE personal locker. It is the guest’s full responsibility to ensure that all personal belongings are properly secured at all times. 10.3. Valuables (including but not limited to passports, money, electronics, jewelry, and important documents) must be kept by the guest at all times or stored inside the designated personal lockers provided for FREE. 10.4. QUO Milano accepts no liability for any loss, theft, or damage to personal property, regardless of the circumstances. Guests are strongly advised to use a secure padlock on both their luggage and their personal locker. Padlocks may be brought by the guest or purchased at the reception. 10.5. Additional secure storage options, including reception safes and monitored luggage storage, are available FREE of charge and should be used for high-value items such as passports, money, electronics, and important documents. 10.6. Lost & Found Procedure: Items found on the property will be stored by the hostel for a maximum of 7 days. After this period, unclaimed items will be discarded, donated, or otherwise disposed of, at the hostel’s discretion. 11. Damage to QUO Milano's Property 11.1. Guests will be expected to reimburse QUO Milano for any damage caused by inappropriate behaviour during their stay. Any additional amount will be charged to the credit card provided at the time of reservation. 12. Liability 12.1. Except in relation to death or personal injury caused by our negligence, QUO’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us. 13. Errors and Omissions 13.1. Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. 13.2. We will advise you of any changes at the time of booking or as soon as possible thereafter. 14. Discretion 14.1. All bookings are subject to availability, and QUO Milano reserves the right to decline any booking at its discretion. FOR GROUPS (over 10 people) If you are booking a group with more than 10 guests, then QUO Milano treats each of these as group bookings. In addition to the Terms & Conditions listed “for ALL GUESTS”, you should consider the points mentioned below, specific to groups: 1. We do not accept groups under 17 years old. 2. We will need to know at the request time: ● The average age of the guests ● Their nationality ● The purpose of the trip 3. We will need to know/have at least one week before arrival: ● Authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simile of this document. ● Name and contacts of the group leaders coming on the trip. ● Bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you. 4. The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour. 5. Please note that our group cancellation policy is 20 days before the group’s arrival. Past this time, no refund will be given. 6. We will do our best to accommodate a change in the number of guests as long as it does not exceed 20% of the total number of guests in the group and as long as it is requested at least 1 week before group arrival. 7. We will accommodate the number of people in the room types specified on the proposal and pre-confirmed by you. In the unusual circumstance that more people arrive with your group than have been booked with us, we will try to accommodate the extra people but they will be asked to pay a single booking rack rate at check-in. 8. We do not offer coach parking. Please ensure that drivers are fully aware of this and have organised proper coach parking before arrival. 9. GROUP DEPOSIT & CREDIT CARD AUTHORIZATION: 9.1. Upon arrival, one group leader must complete a Credit Card Authorization Form for the Group Deposit. The cardholder must be physically present at check-in. 9.2. The “Group Deposit” can also be paid in CASH at check-in. It will be fully refunded at check-out or partially refunded in case of need for deductions as described in the previous item. 9.3. We will place a €500 pre-authorization on the card. Deductions may be applied if any of the following occur: ● Group members behave in a disruptive, unsafe, or disrespectful manner inside or outside the building, including excessive noise or property damage. ● Group members bring or consume alcohol purchased outside the hostel, or consume any alcoholic beverages inside the dorms (including those bought at the hostel bar). ● Any interference with fire safety equipment, including tampering with fire alarms. ● Smoking anywhere inside the building. ● Lost room key cards (€10 per card). ● This list is not exhaustive; QUO Milano reserves the right to charge for any additional damages, violations, or costs resulting from the group’s behavior. 10. Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen, but we will always try and do our best to accommodate groups close together. 11. Ensure the room availability that is given to you allows you the flexibility to fit your boys/girls breakdown once you receive it. 12. Groups can CHECK-IN FROM 3:00 pm TO MIDNIGHT. Guests will only be able to access their room after 3 pm. If your group is arriving before 3 pm, please advise us at the time of booking so a luggage place can be organised. 13. Please ensure all group members have adequate travel insurance. We do NOT take responsibility for any lost or stolen property. Please inform your groups. 14. QUO Milano reserves the right to cancel a reservation or receive any outstanding payments in connection to your confirmed booking in cases of force majeure, safety concerns, government restrictions, or any circumstances beyond our control that make it impossible to host the guest. 15. All bookings are subject to availability and QUO Milano reserves the right to decline any booking at its discretion. 16. By booking at QUO Milano, regardless of whether this Terms & Conditions sheet is signed, one accepts the above important points.