Candlewood Suites Overland Park W 135th St by IHG

No elevator access. Been out since February. No guest communication or accommodation. Rude and unprofessional staff.

Room was clean. Elevator was out for maintenance and rooms were not clean by check in time for myself or other guest attempting to check in. Had to wait almost an hour to check in. Front desk stated did not have walkie to get ahold of house keeping to give an estimated time of when room would be ready.

The elevator was not working. There was not a water fill station in the gym area. Cleanness of the property was overall good.

Stay away!! First they didn’t tell us the elevator was out of order until we checked in and paid. Then they didn’t have a first floor room so we got stuck on the third floor. The room was dirty, the tables and desk had some leftover something from the last guest. The sink had fruit flies and the bathroom sink had snot in it. We had to ask for spare towels the next morning and were told to find the maid cart and ask them. Asked for an update on the elevator repair and the front desk lady was very rude and condescending. I’d give zero stars if I could, this stay was so frustrating I will never stay in a Candlewood Suites anywhere ever again.

Stay away!! First they don’t tell us the elevator was out of order until we checked in and paid. Then they don’t have a first floor room so we got stuck on the third floor. The room was dirty, the tables and desk had some leftover something from the last guest. The sink had fruit flies and the bathroom sink had snot it. We had to ask for spare towels the next morning and were told to find the maid cart and ask them. Asked for an update on the elevator repair and the front desk lady was very rude and condescending. I’d give zero stars if I could, this stay was so frustrating I will never stay in a Candlewood Suites anywhere ever again.