The Central Guesthouse

It needs to be made clearer when booking that there are no staff on site and to gain entry you have to contact the management. This is almost impossible to do as phone number is incorrect and just gives an incorrect number message. We eventually stumbled across a mobile number by googling, no one would answer the call but did thankfully text back and we were then able to gain entry. All this whilst standing outside in the pouring rain. This happened also to other travellers after we had arrived so we were able to advise them. The family room was big but decor tired and carpets stained. The microwave was on a high shelf that needed to be lifted down and placed partially balancing over the sink to reach a socket. There was 1 champagne glass and 1 whiskey tumbler to service a room for 4. The guest in the room next to us and the guest above us both returned drunk and noisy late at night, whilst the hosts cannot control this I would suggest if you are looking for a family room, no that the walls are thin and you will hear all the noise! The location is brilliant for the town centre and if the host would address the issues we and other reviewers have raised then it would be a good spot to stay in.

Dirts on duvet and carpet, you can find many bacterial at carpet.

We thoroughly enjoyed our stay at The Central Guest House. Instructions for entry were provided beforehand via text message. The front door sticks but luckily another guest arrived who knew how to get in and showed us the trick. It's in a great spot in the town, prefect for all the restaurants, takeaways and pubs. The interior of the building is tidy if a little shabby. We weren't entirely certain which room was ours but we eventually realised we could just pick whichever room we wanted from the keys available on the table, so we stayed in room 1. The only real problem we had was that the laminated sheet with the wifi password was nowhere to be found. However, my husband contacted the owner on the second day, and that was resolved without issue. Don't expect luxury. The beds are not the most comfortable but they're clean and do the job. The rooms are all a decent size. Sofa's are very comfy. The kitchen has all the basics you need although given it's self catering and we had takeaways too, we could have done with extra bin bags and a proper dish towel. The fire in the sitting room was needed as the draughts from the windows were pretty bad, but the heaters were quick and effective. Bathroom is lovely. Plenty of storage and a TV if you want it though we didn't use it. Two bakeries, one either side of the entrance door, and both fabulous. Gregg's across the road. Breakfast times were a joy! Loved doing the Kelso Town Trail and watching the Kelsae Laddie being announced.

It was okay the room but needing some upgrades to the lock on our bedroom and the main door as both were faulty. Also the room was tired and worn needing some refreshment in decor. The town is excellent and the location is great for the guesthouse. Also we prefer face to face welcome, don’t like just turning up and getting self-service.

Would know never received pin to get entry was sent message before 15..00 pm and for the next 2hours just sent messages to agent but they got the wrong guest house also sent details