Hotel Emerald

Kinda old and run down. Towels were so bad. Smelt smoke in the room Staff was very nice though!

No lift had to clime 27 steps. No porters and Werribee difficult for 88 year person clime. I cancelled my booking with hotel right away. No news from Expedi regarding refund?

The hotel doesn’t have a lift which was problematic for those with mobility issues in our group. The staff were kind and went out of their way to help us with local phonecalls & taxis which was appreciated & accommodated us when extending our stay. A few minor enhancements would improve the room e.g. having hooks behind the door in bathroom or a rail to hang towels. Breakfast could have more continental options but was not bad for what we paid. There was building work going on immediately outside the hotel which made it v dusty & noisy too.

The food service was so bad staff was not attending the guests properly

Nice