Q Collection @ Macalister(formerly know as Apple Hotel Penang)

Generally ok, staff were hospitable and helpful. But, the manager Mrs Rinie was unfriendly as she was harassing my sister who stayed in another room about the extended hour that we requested and threatening her. Totally unacceptable hospitality to hold such a position! The 2 Deluxe Double rooms that I booked didn’t have any windows. The Aircon didn’t work so it was fixed in situ when I was in the room. I came in from a long haul flight thus was exhausted in having to wait for the technician to fix the AC. The AC worked after he cleaned it with a toothbrush as the hotel doesn’t have a vacuum cleaner! No kidding. Years of dust-bunnies fell onto the bed. I had to insist that the bedsheets & covers were replaced. I stayed over 10+ days, had to get use to the limited 1-toilet roll a day ration for ever room. Unbelievable! The hotel is centrally located, thus it has easy access to many places. It’s a shame that staff were not fully trained to clean bathrooms & toilets properly. The roller-blinds in the bathroom-shower was full of mold and was unhygienic. Why were these not put on the outer glass walls of the bathroom-shower?

Good location in Lorong Selamat. Very basic room. Room was dated and lack maintenance at some areas, but relatively clean and functional. For its price point, consider as okay and acceptable.

Staff was excellent and very helpful in helping our Internet problem in booking for grab transport.

This a no-frills hotel located in a convenient part of George Town. Lots of restaurants and hawkers stands nearby. It is inconvenient climbing steep hotel entrance stairs with rolling suitcases. Was their an elevator with access to the bottom floor? I don't know, there wasn't any signage indicating this. They advertised airport pick-up. This service was not available to me due to Apple Hotel Penang being short staffed during Chinese New Year. Ensure your arrival does not coincide with Malaysian public holidays. Another surprise: Giving a 100 RMU cash deposit upon check in. I did not read this in the small print when booking. Be prepared for this. The room was clean & spacious. I appreciate the blackout curtains. Decent shower with adequate water pressure. Wi-Fi signal was strong. Despite being an old, outdated property in need of upgrades, it was great value for the dollar. This will appeal to budget conscious travellers like myself.