Name: Grand Hotel Imperiale & Resort
Address: Via Regina 24 - 26, Moltrasio, Lombardia, IT
Rating: 8.35

Opinião dos hóspedes

As avaliações do Grand Imperiale Resort & Spa destacam vistas deslumbrantes do lago, uma piscina cênica com acesso direto ao lago e a proximidade de balsas, ao mesmo tempo em que apontam áreas datadas e taxas adicionais por serviços como o spa e o estacionamento no local.

Muito hóspedes elogiam a equipe atenciosa e a ajuda excepcional do concierge, mas outros descrevem interações rudes ou desorganizadas na recepção e resolução lenta de problemas. A qualidade dos quartos varia de espaços bonitos e confortáveis com vista para o lago a quartos menores ou datados, com relatos de paredes finas, controle de temperatura pouco confiável e problemas ocasionais com água quente. As opiniões sobre a limpeza variam amplamente, desde estadias impecáveis até relatos preocupantes de pragas, roupa de cama manchada e áreas externas negligenciadas. No geral, espere uma estadia pitoresca, centrada no lago, com vistas magníficas e acesso à piscina, mas confirme o que está incluído e o tipo de quarto.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

A piscina à beira do lago e o acesso direto ao lago são frequentemente destacados, e vários hóspedes gostaram do spa e do bar. No entanto, o uso do spa geralmente tem custo adicional e pode ficar lotado, e o estacionamento no local é pago.

Avaliações dos hóspedes relacionadas

10

Jesse

18 de jul. de 2024

·

Hospedou-se por 2 noites

The pool is on the shore of lake and you can jump in the lake and swim.

8

Diego

14 de ago. de 2023

·

Hospedou-se por 2 noites

Zimmer veraltet und entsprechen nicht dem Preisleistungsverhältnis in der Hochsaison. Klimaanlage schlecht zu regeln. Frühstück ausreichend und in einem wunderschönen Garten. Pool-Anlage direkt am See und sehr entspannend. Leider ist der Zugang zum Baden im See schwierig und nicht für jeden gerignet. Parkplatz mit 24€ am Tag eher teuer.

4

Soundoss

2 de dez. de 2024

·

Hospedou-se por 3 noites

The hotel pictures are not correct, they aren’t descriptive of the facilities that are accessible to guests. The first 5 pictures show access to a terrace which is actually part of their imperial suite. There is no terrace available to hotel guests. Using the spa facilities is charged at 20€ pp for a steam room, sauna and pool only. This is also only available for 2 hours! The tennis court isn’t usable (I don’t even think it was used for a very long time) and has not been looked after. Same for the outdoor pool. We were not given wifi access until we asked for it the next day. When I commented that this was supposed to be given at check in, the receptionist laughed, and no apology was given! The reception staff is very poorly trained and have a bare understanding of customer service. I found things out as the days went by and not upon check in! There is no tea or kettle in the room and is only upon request. I was charged for a tea for me to bring it to my room, when this should be complimentary. On top of that, the heating in the room is set automatically and cannot be turned off or regulated to a decent temperature. It was at least 28 degrees Celsius in the room, which made a huge difference in temperature compared to the one outside (3-5 degrees). This has now caused me to be sick! I am overall very disappointed with the way this hotel was presented/described when almost all of the amenities advertised were not available or included!

8

Gwenaêle

3 de mai. de 2024

·

Hospedou-se por 2 noites

Hôtel très propre, chambre relativement petite, bien situé sans cependant une vue directe sur le lac. Ayant eu des chambres dans différents hôtels de la région, de même catégorie, ou supérieure , je n'ai pu que constater que les tarifs pour le parking et le spa (prestations gratuites dans d'autres établissements) restent chers.

8

Paul

30 de abr. de 2024

·

Hospedou-se por 5 noites

There was no nice lounge area anywhere within the hotel.

10

Phuong-Anh

10 de abr. de 2024

·

Hospedou-se por 1 noite

Schöner Aufenthalt. Rezeption war freundlich und respektvoll sowie sehr hilfsbereit. Spa war leider trotz buchung voll. Zimmer war toll, Badezimmer sauber. Reichlich Parkplätze vorhanden, jedoch mit einem grösseren Wagen eher eng und kostet pro Nacht €24! Der Frühstücksbereich war auch super. Gute Auswahl und für jeden etwas dabei. Tolle Anlage und gut gelegen. Wir kommen wieder!

10

Parisah

28 de ago. de 2024

·

Hospedou-se por 2 noites

This location was wonderful and the pool and lake were perfect for swimming! The ferry stop is extremely close, so you can visit other areas of Lake Como without any hassle. Loved this place!

10

Alex

9 de out. de 2024

·

Hospedou-se por 2 noites

Truly posh experience! Beautiful property, excellent service, great bar, clean, relaxing, and stunning views of Lake Como!

8

Fredrik

24 de dez. de 2023

·

Hospedou-se por 2 noites

A very nice place, and unfortunately we noticed some negative reviews on the state of this old hotel, but it doesn’t affect the quality of the stay. Italy is old and perhaps not for everyone. Staff is kind and service very good. The spa and swimming pool are great bonuses. The location of the hotel by the lake shore is second to none. This is really good value for money. Adding to that the restaurant and bar are terrific.

10

Kyle

11 de jul. de 2024

·

Hospedou-se por 1 noite

I love the setting and vibe. Excellent spa with all the amenities. Beautiful place

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Limpeza

O feedback é misto: muitos acharam os quartos e banheiros limpos, mas algumas avaliações citam problemas sérios, como pragas/picadas, roupa de cama manchada e um rato morto não removido ao ar livre. A limpeza e o reabastecimento foram inconsistentes, e alguns problemas de manutenção no banheiro foram notados.

Avaliações dos hóspedes relacionadas

4

Mark

7 de ago. de 2023

·

Hospedou-se por 3 noites

Our room (203) and the hotel in general in dire need of refurbishment. Shower in bath combination is dangerous and leaks all over the bathroom floor. Bed was comfortable. Food is below average with pool food mostly terrible. Location is beyond spectacular but very overpriced for the condition of the property.

2

Eric

7 de fev. de 2024

·

Hospedou-se por 2 noites

There was blood on my mattress and the GM didn't seem to worry about it at all! The staff gave me wrong information about the events in the city. We were left on street in lake como with road closures and no way for getting back to the hotel. Have never seen anything like this before.

10

Lucia Ines

1 de dez. de 2024

·

Hospedou-se por 3 noites

Maravilhoso! Hotel lindo atendimento maravilhoso, vista linda, quarto confortável e limpo.

2

Roman

30 de set. de 2024

·

Hospedou-se por 4 noites

Horrible. Pests and animals everywhere. I’m covered in bites all over my body

10

Phuong-Anh

10 de abr. de 2024

·

Hospedou-se por 1 noite

Schöner Aufenthalt. Rezeption war freundlich und respektvoll sowie sehr hilfsbereit. Spa war leider trotz buchung voll. Zimmer war toll, Badezimmer sauber. Reichlich Parkplätze vorhanden, jedoch mit einem grösseren Wagen eher eng und kostet pro Nacht €24! Der Frühstücksbereich war auch super. Gute Auswahl und für jeden etwas dabei. Tolle Anlage und gut gelegen. Wir kommen wieder!

10

Alex

9 de out. de 2024

·

Hospedou-se por 2 noites

Truly posh experience! Beautiful property, excellent service, great bar, clean, relaxing, and stunning views of Lake Como!

6

Kimika

18 de jul. de 2024

·

Hospedou-se por 2 noites

Great location. Great food. Nice and clean hotel. Small room

8

Miroslav

27 de jul. de 2023

·

Hospedou-se por 4 noites

Amazing breakfast with serving coffee. Hotel room with nice view. Partial view to lake. Outside around entrance to hotel was at night little bit noisy. Hotel rooms needed small repairs. Comfortable huge bed. Strange shower in bathtub.

6

Stella

9 de set. de 2023

·

Hospedou-se por 3 noites

For the cost per night the property is dated and the staff is not friendly. Also, this is our 2nd time at the property (which see mentioned during checkin) and it was the fourth time for the couple we were traveling with. There was no acknowledgment or recognition by the staff as return guests. Also, there was a dead rat decomposing on the walkway. Staff were informed and after 3 days the rat was still on the walkway! Neither of the couples will be returning to this property.

6

Kerry

2 de set. de 2023

·

Hospedou-se por 3 noites

For 3 days there was a dead rat on the path to the street, we reported to front desk nothing was done. Advised that we were celebrating 2 special occasions and it was our 4th stay yet no acknowledgement was made, no card / no complimentary drink. Items in room inconsistent, no robes in our room, toiletry items not re-stocked.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

As experiências variam de quartos espaçosos e confortáveis com excelentes vistas para o lago a espaços menores ou datados. Os problemas relatados incluem paredes finas, ar condicionado ou aquecimento pouco confiável, escassez ocasional de água quente e configurações antigas de chuveiro na banheira.

Avaliações dos hóspedes relacionadas

4

Mark

7 de ago. de 2023

·

Hospedou-se por 3 noites

Our room (203) and the hotel in general in dire need of refurbishment. Shower in bath combination is dangerous and leaks all over the bathroom floor. Bed was comfortable. Food is below average with pool food mostly terrible. Location is beyond spectacular but very overpriced for the condition of the property.

4

Jon

18 de jun. de 2024

·

Hospedou-se por 3 noites

The hotel was disappointing for the price. The staff was rude and made no apologies when things would go wrong (AC didn’t work first night, key cards stopped working mid stay, etc). We moved to the Hilton in Como for the final 2 nights of the stay and it was much nicer and more enjoyable.

6

Chris

9 de jul. de 2023

·

Hospedou-se por 2 noites

The hot water ran out in the room each night. So no evening showers. But okay each morning.

10

D

3 de jan. de 2024

·

Hospedou-se por 3 noites

Very friendly and helpful staff. Beautiful hotel in a lovely location. Our room was large with great facilities and the most comfortable bed. We didn't do breakfast or eat here so can't comment on this.

10

Donald

19 de nov. de 2024

·

Hospedou-se por 2 noites

The lake view room was amazing!

8

Bogdan

3 de jan. de 2024

·

Hospedou-se por 1 noite

Good, thin walls you can hear from the other rooms

8

Frederik

2 de abr. de 2024

·

Hospedou-se por 3 noites

I think the bad reviews don't really do the place justice. As for my own experience in late March '24 having booked an executive room during easter I have the following observations on the good side and what could be improved. First the good: - Very comfy, large bed in a large room. Way better than expected and I'd say arguably 5-star level bed. You will sleep well here. - Beautiful view - Quiet area around the hotel - Decent breakfast - Very convenient parking + charging for EV if needed - Friendly staff What could be better: - Noise insulation from within the hotel is poor. You easily hear the neighboring guests. Wasn't a big issue, but it depends on the guests and it can be loud during the day. - Larger TV with chromecast would be nice

8

Melanie

29 de jul. de 2024

·

Hospedou-se por 1 noite

The staff was great the pool area has an ideal view of the lake! All in all it was great the rooms just need updating

6

Kimika

18 de jul. de 2024

·

Hospedou-se por 2 noites

Great location. Great food. Nice and clean hotel. Small room

6

Jonathan

27 de out. de 2024

·

Hospedou-se por 5 noites

Rooms never have ac, other than that its an okay hotel

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Serviço

Muitos hóspedes descrevem a equipe como amigável e o concierge como excepcionalmente prestativo, mas outros relatam equipes da recepção rudes ou mal treinadas e comunicação desorganizada. A resolução de problemas e o reconhecimento de hóspedes frequentes foram inconsistentes.

Avaliações dos hóspedes relacionadas

4

Jon

18 de jun. de 2024

·

Hospedou-se por 3 noites

The hotel was disappointing for the price. The staff was rude and made no apologies when things would go wrong (AC didn’t work first night, key cards stopped working mid stay, etc). We moved to the Hilton in Como for the final 2 nights of the stay and it was much nicer and more enjoyable.

4

Soundoss

2 de dez. de 2024

·

Hospedou-se por 3 noites

The hotel pictures are not correct, they aren’t descriptive of the facilities that are accessible to guests. The first 5 pictures show access to a terrace which is actually part of their imperial suite. There is no terrace available to hotel guests. Using the spa facilities is charged at 20€ pp for a steam room, sauna and pool only. This is also only available for 2 hours! The tennis court isn’t usable (I don’t even think it was used for a very long time) and has not been looked after. Same for the outdoor pool. We were not given wifi access until we asked for it the next day. When I commented that this was supposed to be given at check in, the receptionist laughed, and no apology was given! The reception staff is very poorly trained and have a bare understanding of customer service. I found things out as the days went by and not upon check in! There is no tea or kettle in the room and is only upon request. I was charged for a tea for me to bring it to my room, when this should be complimentary. On top of that, the heating in the room is set automatically and cannot be turned off or regulated to a decent temperature. It was at least 28 degrees Celsius in the room, which made a huge difference in temperature compared to the one outside (3-5 degrees). This has now caused me to be sick! I am overall very disappointed with the way this hotel was presented/described when almost all of the amenities advertised were not available or included!

6

Amir

3 de mai. de 2024

·

Hospedou-se por 3 noites

Great location and general access to lake Como. Clean and safe space. However, we booked a "deluxe lake view", and upon arrival we were given a room that was clearly neither "deluxe" nor "lake view". When we raised the issue with hotel staff, they said this is the only room they got and fits the reservation description. After spending 90mins on a call with Expedia, trying to resolve the issue, hotel insisted on their PoV, until the morning after, when the manager came over and acknowledged the mix up and tried to make up for the chaos. While I appreciate their efforts to address the issue, the way they treated their guests upon arrival and for few hrs was not acceptable.

10

Christos

17 de set. de 2024

·

Hospedou-se por 5 noites

A great choice away from Bellagio. The staff was superb especially the concierge Arianna who consistently went out of her way to be of service. Thank you

10

Phuong-Anh

10 de abr. de 2024

·

Hospedou-se por 1 noite

Schöner Aufenthalt. Rezeption war freundlich und respektvoll sowie sehr hilfsbereit. Spa war leider trotz buchung voll. Zimmer war toll, Badezimmer sauber. Reichlich Parkplätze vorhanden, jedoch mit einem grösseren Wagen eher eng und kostet pro Nacht €24! Der Frühstücksbereich war auch super. Gute Auswahl und für jeden etwas dabei. Tolle Anlage und gut gelegen. Wir kommen wieder!

8

Jennifer

30 de mar. de 2023

·

Hospedou-se por 5 noites

The views and room were great, the staff was disorganized and not great at providing the assistance and level of service I expected. The team at breakfast and fine dining were great but the front desk and concierge left a lot to be desired.

8

Vickie

21 de mai. de 2024

·

Hospedou-se por 3 noites

The concierge team was absolutely superb and went above and beyond to assist us in planning, making reservations, and travel

10

Hannah

23 de mai. de 2024

·

Hospedou-se por 3 noites

This property is gorgeous, it’s right by the ferry stop, and has amazing views of the lake. The staff was phenomenal! Every interaction we had with a staff member was excellent

6

Stella

9 de set. de 2023

·

Hospedou-se por 3 noites

For the cost per night the property is dated and the staff is not friendly. Also, this is our 2nd time at the property (which see mentioned during checkin) and it was the fourth time for the couple we were traveling with. There was no acknowledgment or recognition by the staff as return guests. Also, there was a dead rat decomposing on the walkway. Staff were informed and after 3 days the rat was still on the walkway! Neither of the couples will be returning to this property.

6

Kerry

2 de set. de 2023

·

Hospedou-se por 3 noites

For 3 days there was a dead rat on the path to the street, we reported to front desk nothing was done. Advised that we were celebrating 2 special occasions and it was our 4th stay yet no acknowledgement was made, no card / no complimentary drink. Items in room inconsistent, no robes in our room, toiletry items not re-stocked.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização cênica e tranquila à beira do lago, com uma parada de balsa nas proximidades, facilita o deslocamento para muitos. Alguns observam poucos serviços locais e menos opções de balsa em Moltrasio em comparação com portos maiores.

Avaliações dos hóspedes relacionadas

10

Chris

20 de abr. de 2023

·

Hospedou-se por 2 noites

Very nice hotel by the lake. Quiet. Great room. Great staff.

8

Collin

18 de abr. de 2023

·

Hospedou-se por 3 noites

Beautiful resort and excellent (though expensive) food options. Using the ferries is a little bit tough from Moltrasio as the options are slightly limited (compared to a larger port).

10

Joshua

25 de mar. de 2024

·

Hospedou-se por 1 noite

Good location & staff

10

Amanda

3 de fev. de 2024

·

Hospedou-se por 1 noite

If visiting Lake Como this location is just a short drive from the larger city and so much more beautiful and peaceful. A luxurious hotel with a fantastic restaurant.

10

Parisah

28 de ago. de 2024

·

Hospedou-se por 2 noites

This location was wonderful and the pool and lake were perfect for swimming! The ferry stop is extremely close, so you can visit other areas of Lake Como without any hassle. Loved this place!

10

Kevin

12 de abr. de 2023

·

Hospedou-se por 2 noites

This is set in a stunning part of the world and is a beautifully appointed hotel with gorgeous gardens. You have bistro, silver service and room service dining options. There is little else in Moltrasio, though. Those that like a little more in terms of shopping and bustle may prefer one of the other spots like Argegno or Cernobbio

10

Emily

15 de out. de 2023

·

Hospedou-se por 1 noite

This property was perfect to experience Lake Como. Quiet, safe, and amazing view with a pool and lake access. Super easy to obtain a boat tour of the lake that you can customize. Parking was available and easy. Streets were narrow getting there as it is everywhere around the lake so be prepared. Highly recommend!

10

SOHAIB

3 de set. de 2024

·

Hospedou-se por 1 noite

Good location

10

Martina

13 de jul. de 2024

·

Hospedou-se por 1 noite

Perfect location if you want to relax and enjoy the view. You can get the little ferry right outside hotel to bring you to lake como centre. Taxi 28euros and difficult to get ferry cheap and what a transfer.

10

Christopher

1 de mai. de 2024

·

Hospedou-se por 5 noites

A beautiful hotel in an area away from most traffic. Boat ferry can take you where you need to go. Fabulous stay!

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Jantar

O restaurante e o bar no local recebem elogios frequentes, e vários hóspedes apreciaram cafés da manhã variados ou deliciosos. Outros acharam a qualidade da comida média ou ruim às vezes e os preços altos.

Avaliações dos hóspedes relacionadas

4

Mark

7 de ago. de 2023

·

Hospedou-se por 3 noites

Our room (203) and the hotel in general in dire need of refurbishment. Shower in bath combination is dangerous and leaks all over the bathroom floor. Bed was comfortable. Food is below average with pool food mostly terrible. Location is beyond spectacular but very overpriced for the condition of the property.

8

Izzat

20 de mai. de 2024

·

Hospedou-se por 2 noites

Great place, great location, close to ferry, good food , very good service. Garden is lovely and pool by the lake for great view

6

Emma

4 de ago. de 2023

·

Hospedou-se por 1 noite

Lite bedagat hotell. Bra personal. Fint läge. Mycket bra restaurang. Dålig frukost.

10

Robert

26 de mai. de 2024

·

Hospedou-se por 1 noite

Beautiful location, excellent staff, excellent service. One of our best meals in Europe.

10

Thomas

16 de jul. de 2023

·

Hospedou-se por 2 noites

The restaurant and bar, for all meals were great. Swimming pool great as well.

10

MONIKA

7 de nov. de 2023

·

Hospedou-se por 2 noites

super séjour, l'hôtel est exceptionnel Le SPA très agréable et les petits-déjeuners très variés et délicieux. Le personnel est accueillant, agréable et très serviable

8

Fredrik

24 de dez. de 2023

·

Hospedou-se por 2 noites

A very nice place, and unfortunately we noticed some negative reviews on the state of this old hotel, but it doesn’t affect the quality of the stay. Italy is old and perhaps not for everyone. Staff is kind and service very good. The spa and swimming pool are great bonuses. The location of the hotel by the lake shore is second to none. This is really good value for money. Adding to that the restaurant and bar are terrific.

10

Dawn

19 de nov. de 2023

·

Hospedou-se por 1 noite

You sat was amazing! He tended to me very nicely! Place was amazing. Front desk was perfect! They helped me with my birthday needs! I will definitely be coming back! Best vacation ever!! Breakfast was super!!

6

Kimika

18 de jul. de 2024

·

Hospedou-se por 2 noites

Great location. Great food. Nice and clean hotel. Small room

6

majid

1 de mai. de 2024

·

Hospedou-se por 2 noites

Quality of food was not good Shower not hot

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Grand Hotel Imperiale & Resort

Sobre esta propriedade

Localização

Opções de quarto

Cobertura (Suite)

Quarto casal executivo, sacada, vista para o lago

Suíte júnior

Quarto conforto, vista para a cidade

Quarto casal ou duplo luxo, vista para o lago (with Spa Access)

Quarto casal luxo, vista para o lago (Villa Imperiale)

Suíte panorâmica

Quarto casal ou duplo luxo, vista para o jardim (with Spa Access)

Avaliações dos hóspedes sobre Grand Hotel Imperiale & Resort

Quem se hospeda aqui?

Opinião dos hóspedes

Nenhuma avaliação escrita

Políticas da propriedade

Instruções de check-in

Depósito de segurança

Informações importantes

Extras opcionais

Dados da empresa