The Shells Resort & Spa Phu Quoc

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀

Good breakfast and nice room and view. Slow service in the restaurant.

Everything good

Clean room/house, really big and the decor felt authentic, the staff was so friendly and helpful. Amazing pool and beach area. Will be coming back. Definitely recommend.