The Shells Resort & Spa Phu Quoc

We first check into premium Ocean view Room #210, it was dirty, they try to replace us into another room, however after looking at 2 more room. They are the same dirty and they told us all the housekeeping already went home no one can clean. We did not see any management to solve problems. As we stayed 3 nights and walked the hotel ground. This hotel needs major major renovation, alot of trash around the building, the grass is about 3 feet tall

Okay

Came on a trip with my girlfriend and we had a pleasant time at this resort. Staff members were extremely friendly and helpful with all of our requests. The property itself can use some work in terms of aesthetics, especially since the property has the potential but all in all it was great stay! Also the breakfast was great and they had many choices. Would come back!

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.