The High Flyer

We had a great stay at the high flyer, we had an evening meal at the hotel with great service and huge meals which were delicious. Staff at the hotel were very friendly and considerate

Room was ok had a steak in the restaurant on the first night and had to ask for a steak knife as was not given one, on the second night i asked for lamb shank but they did not have any so i then asked for rack of ribs but then got told it would be a wait of 2 hours before they could cook them so had to have chicken as thats all they had.

Perfect location for accessing the cathedral and the town. Very welcoming with a very good selection of meals and breakfasts. Pleanty of parking and convenient Type 2 ev charging at the back of the hotel. I felt totally refreshed and set up for the day.

Limited parking , first come first served basis . Food & drinks were good apart from the carvery on the Sunday as we ate late when the carvery was finishing up so not the same choices as normal. Image it's good at lunchtime . Breakfast wasn't till 10 o'clock which wasn't a problem for us and would have arranged for chef to come in earlier if we needed it . Room was comfortable with a nice large shower.

Modernized and clean rooms with modern onsuite. Great facilities. Excellent value and good location. Easy check in. No car park but free next door in council car park overnight. Would stay again. Didnt have time to use bar or restaurant.

Nice staff, parked in council car park at rear of pub. Room good with comfy bed and good decor, no Wi-Fi signal and awful phone signal too. Close to amenities with shops n restaurant's only a pleasant 2 minutes walk. No breakfast available as stated but there are cafes nearby most only open from 9 though

Great place great facilitys lovely staff and amazing food

Parking was terrible, it was so tight someone parked next to me and I couldn’t get in the car, Staff came out and moved a car so I could park inside

Loved the location and the GREAT shower, the bed mattress & lack of a flat sheet were annoying. The food in the dining room was good but the sticky tabletops were "ick."

Clean room, easy parking, friendly staff great location

The place was very dated and run down. The worst thing was the smell of drains and damp - particularly in rooms 1 and 2. The door handles all need replacing. The lock broke on room 1 which meant a move to room 5, where the internal handle came off when you tried to get out ( surely a danger if there was a fire?) The windows in all rooms were filthy and the drinking glasses provided not much better! All of these issues were pointed out to the manager who agreed this was totally unacceptable. In his defence it appears that he has asked the management company to authorise the repairs needed but they refuse. My recommendation is to find another place to stay.

Good location, clean and tidy. Friendly staff.

Bathroom lacked towel rails/ hooks. Cobwebs over bed. Room was not serviced at all during my 3 night stay. Hanging rail for coat hangers much too high. A small fridge would have been wonderful!

The hotel was comfortable and simple, and met our needs well. We did find some marks on the duvet sheet and when we woke up a bug was seen on our sheets. Not sure what that could be, but let them know. Stay was otherwise comfortable. Walking distant to Ely high street and the Cathedral.

Was bitten in the night several times

We stayed just one night, the room was very clean and comfortable. The bathroom for room 1 is not heated and we stayed on a very cold night, so not ideal.

One of our party left with bites all up his arm and over his back, assuming this was bed bugs

Very cozy hotel and unique-looking building. Friendly service and nicely equipped room. Very clean!

Modernized and clean rooms with modern onsuite. Great facilities. Excellent value and good location. Easy check in. No car park but free next door in council car park overnight. Would stay again. Didnt have time to use bar or restaurant.

Comfortable but smallish clean room with 4' 6" comfortable double bed. Tea/ coffee making facilities and ironing board, iron, hair dryer, luggage rack, bed side lamp/table only on one side of bed. Clean bathroom, needs extra hooks/towel rail in bathroom. TV Freeview only. Downside very poor hotel wifi reception. Easy walk to Cathedral etc. (all bedrooms upstairs, so not suitable for disabled travellers.)

A beautiful place to stay with fantastic staff. We picked the hottest two days of the year to stay, 30 and unfortunately there was no Air Conditioning. The room was unbearably hot as the window was tiny but we were brought up a second fan. Didn’t make much difference as it was just so hot! Not the hotels fault about the weather but I was expecting that little bit extra as the place had just had a refit.

Clean, tidy and the bed was one of the comfiest I have ever slept in! Check in was quick & easy, lady had great customer service.

We didn’t like the room we were in. Very small windows. Huge television but Too big to watch in the room. We liked the bed. It was very comfortable and there was a very big bathroom. The hotel was very convenient to walk to all the tourist places.

Room was clean and decent size. Window catch was broken so couldn't close window. There was a draft all the time. This was reported but wasn't fixed whilst I was there. Food in restaurant was good. Hotel is in a good location for center of Ely.

Great location for exploring Ely, lovely staff really helpful. Only slight downside was the room was very warm in the peak of summer!! a fan was provided. The management are really good but obviously the weather is out of their control!! In cooler months its wonderful.

On arrival we were asked to pay for the room. This had already been paid via Expedia, slow process to prove this and staff aware that other guests have been charged twice. Room wasn't great, first room given had a toilet that didn't flush and door handle fell off. Moved rooms, no fan in this room, very hot overnight, quite noisy from corridor, tv from next room, could hear every conversation from adjoining rooms and every time the hand drier in the restaurant below was used. Not a great sleep, very saggy mattress and lumpy pillows.

Nice staff, parked in council car park at rear of pub. Room good with comfy bed and good decor, no Wi-Fi signal and awful phone signal too. Close to amenities with shops n restaurant's only a pleasant 2 minutes walk. No breakfast available as stated but there are cafes nearby most only open from 9 though

We were supposed to be in a "superior room". If room 6 is a superior room I wonder what the others looked like. The room was quite small, the pillows were all lumpy and not comfortable at all. There is no soundproofing in the room. After a long drive we had an early night but the kitchen extractor fan was below the window and was loud until it was switched off. After that we had to listen to the neighbours in room 5 talking over the volume of their TV, I have never watched Gogglebox but I have now listened to a whole episode. Finally, in room 6 there is no WiFi, no matter how hard I tried to get connected it didn't happen. To end on a positive note the staff were very friendly.

Comfortable but smallish clean room with 4' 6" comfortable double bed. Tea/ coffee making facilities and ironing board, iron, hair dryer, luggage rack, bed side lamp/table only on one side of bed. Clean bathroom, needs extra hooks/towel rail in bathroom. TV Freeview only. Downside very poor hotel wifi reception. Easy walk to Cathedral etc. (all bedrooms upstairs, so not suitable for disabled travellers.)

Clean room, easy parking, friendly staff great location

Good location, clean and tidy. Friendly staff.

Booked 2 rooms, we have been last 2 years in December to this hotel, so decided to take friends to show them what a brilliant hotel and restaurant it is. Bad move,booked in for 7.30pm meal. Asked what meats for carvery, Pork,lamb and beef was the reply. Ordered 3 carvery, 1 liver & bacon. Liver dish came out and we were told to go to carvery, only 2 little pieces of lamb left to divide between 3 of us or a pie, which we didn't want but 1 person had to have it. Chef told us waitress should have checked with him. We were offered alternative, but too late as 1 meal had already been taken to the table, Given complimentary sweets, eton mess had no merigue,toffee apple crumble had no crumble and cold custard, rice pudding was long grain rice not pudding rice. Dreadful. Room 5 shower was cold and big dirty crack in wash basin. At checkout another chef apologised, said he had told staff to put joints away and save for Sunday, and as we were late eating, not alot of meat left for us. I do not consider 7.30pm on a Saturday night as a late booking and it had been booked in for 3 months... At no point during check in or during our time in the restaurant or bar did anybody mention breakfast, as it says to speak with hotel on arrival, when you book the rooms, so no breakfast. Check out was 10am on a Sunday morning. Don' t think we will return and our friends would not recommend to their family or friends.

Staff was amazing! Great location and great place to stay in Ely

Clean, tidy and the bed was one of the comfiest I have ever slept in! Check in was quick & easy, lady had great customer service.

Warmly greeted upon arrival and shown to our room by Elizabeth. She was friendly and helpful throughout our stay, nothing was too much trouble. Thank you for making our stay perfect

Few issues with missing things from the room…hairdryer and remote control for the TV. But the lovely landlady/ manager was amazing and I can thoroughly recommend this place. Central to Ely town…which is absolutely stunning. Truly a great find

On arrival we were asked to pay for the room. This had already been paid via Expedia, slow process to prove this and staff aware that other guests have been charged twice. Room wasn't great, first room given had a toilet that didn't flush and door handle fell off. Moved rooms, no fan in this room, very hot overnight, quite noisy from corridor, tv from next room, could hear every conversation from adjoining rooms and every time the hand drier in the restaurant below was used. Not a great sleep, very saggy mattress and lumpy pillows.

The staff were extremely helpful and friendly very happy to help

The Staff were all so excellent and helpful, especially Geanina. Easy walking to the superb cathedral, museum and shops. The food was also excellent and I would recommend the High Flyer to anyone.

Clean room, easy parking, friendly staff great location

Good location, clean and tidy. Friendly staff.

First impressions were superb, largely driven by the warmest of welcomes by the staff. Pretty place, with a calm but characterful environment. The food was superb, nicely presented, and tasted fabulous. All at a fair price. The bedroom was lovely, comfortable bed, huge TV, and comfortable bathroom. Perfect location for exploring Ely and the delights that the city (and it’s beautiful cathedral) has to offer. Would definitely stay here again, absolutely loved our weekend staying here.

Staff very friendly and location good for cathedral

Room was clean and decent size. Window catch was broken so couldn't close window. There was a draft all the time. This was reported but wasn't fixed whilst I was there. Food in restaurant was good. Hotel is in a good location for center of Ely.

The hotel was comfortable and simple, and met our needs well. We did find some marks on the duvet sheet and when we woke up a bug was seen on our sheets. Not sure what that could be, but let them know. Stay was otherwise comfortable. Walking distant to Ely high street and the Cathedral.

Perfect location for accessing the cathedral and the town. Very welcoming with a very good selection of meals and breakfasts. Pleanty of parking and convenient Type 2 ev charging at the back of the hotel. I felt totally refreshed and set up for the day.

Few issues with missing things from the room…hairdryer and remote control for the TV. But the lovely landlady/ manager was amazing and I can thoroughly recommend this place. Central to Ely town…which is absolutely stunning. Truly a great find

Great location for exploring Ely, lovely staff really helpful. Only slight downside was the room was very warm in the peak of summer!! a fan was provided. The management are really good but obviously the weather is out of their control!! In cooler months its wonderful.

Nice staff, parked in council car park at rear of pub. Room good with comfy bed and good decor, no Wi-Fi signal and awful phone signal too. Close to amenities with shops n restaurant's only a pleasant 2 minutes walk. No breakfast available as stated but there are cafes nearby most only open from 9 though

Clean room, easy parking, friendly staff great location

Booked 2 rooms, we have been last 2 years in December to this hotel, so decided to take friends to show them what a brilliant hotel and restaurant it is. Bad move,booked in for 7.30pm meal. Asked what meats for carvery, Pork,lamb and beef was the reply. Ordered 3 carvery, 1 liver & bacon. Liver dish came out and we were told to go to carvery, only 2 little pieces of lamb left to divide between 3 of us or a pie, which we didn't want but 1 person had to have it. Chef told us waitress should have checked with him. We were offered alternative, but too late as 1 meal had already been taken to the table, Given complimentary sweets, eton mess had no merigue,toffee apple crumble had no crumble and cold custard, rice pudding was long grain rice not pudding rice. Dreadful. Room 5 shower was cold and big dirty crack in wash basin. At checkout another chef apologised, said he had told staff to put joints away and save for Sunday, and as we were late eating, not alot of meat left for us. I do not consider 7.30pm on a Saturday night as a late booking and it had been booked in for 3 months... At no point during check in or during our time in the restaurant or bar did anybody mention breakfast, as it says to speak with hotel on arrival, when you book the rooms, so no breakfast. Check out was 10am on a Sunday morning. Don' t think we will return and our friends would not recommend to their family or friends.

First impressions were superb, largely driven by the warmest of welcomes by the staff. Pretty place, with a calm but characterful environment. The food was superb, nicely presented, and tasted fabulous. All at a fair price. The bedroom was lovely, comfortable bed, huge TV, and comfortable bathroom. Perfect location for exploring Ely and the delights that the city (and it’s beautiful cathedral) has to offer. Would definitely stay here again, absolutely loved our weekend staying here.

Room was ok had a steak in the restaurant on the first night and had to ask for a steak knife as was not given one, on the second night i asked for lamb shank but they did not have any so i then asked for rack of ribs but then got told it would be a wait of 2 hours before they could cook them so had to have chicken as thats all they had.

Perfect location for accessing the cathedral and the town. Very welcoming with a very good selection of meals and breakfasts. Pleanty of parking and convenient Type 2 ev charging at the back of the hotel. I felt totally refreshed and set up for the day.

So close to the shopping centre. Staff were very welcoming.excellent breakfast. When was clean and tidy we had a good night. We will definitely return in the future.

Very disappointed with room as there was a terrible smell of the drains coming from the bathroom. The breakfast is a joke as it starts very late at 8.30 am. We went in at 8.30 and were the only people in. The cooked breakfast eventually arrived at 9.30am! There were no other options i.e cereal or fruit. The hot beverages were charged as extras to the breakfast! We won't be going back!

Nice staff, parked in council car park at rear of pub. Room good with comfy bed and good decor, no Wi-Fi signal and awful phone signal too. Close to amenities with shops n restaurant's only a pleasant 2 minutes walk. No breakfast available as stated but there are cafes nearby most only open from 9 though

Great place great facilitys lovely staff and amazing food

Loved the location and the GREAT shower, the bed mattress & lack of a flat sheet were annoying. The food in the dining room was good but the sticky tabletops were "ick."

Room was clean and comfortable, food was lovely, the staff were brilliant and helpful. The only problem was the remote control for the tv didn't work and staff didn't seem to know how to fix it. While it's certainly not the most important thing we all know 99% of hotels have got TV's in them, it's standard these days so the staff should be trained in how to work or set up the remotes and there should always be spares. There should be a set of instructions near the reception or even in the rooms explaining step by step how to set it up. On the surface it doesn't seem a big issue but as I said if tv's are a standard thing these days then it's maybe a slightly bigger issue than it initially seems. Staff really should be trained in how to set them up. To explain how to set it up is nothing more than a 10 minute job. If you use 'One For All' remotes and buy 6 tv's, all the same make and model then it will be easy