The Thomas Hotel

Be sure to contact them before arriving. We didn’t know we had to do that, and when we arrived exhausted at 9:30pm, we couldn't get in. We had to call and text repeatedly until someone called us back 30 minutes later, as we were about to leave to find somewhere else, even though this stay was prepaid. Once we got in, everything was great, very clean and spacious. Just be aware that no staff are on duty, everything is done via text messages and codes.

Quirky mix of good and fair. We arrived early, called the phone number and Andrew (whom my wife calls The Invisible Man) responded quickly with call back to electronically open the door. He checked and allowed us early entry into our room. Here's the thing; I'm torn on the score on this place. We really liked it overall. Terrific location--you can walk to coffee and downtown and a bunch of restaurants. You have to have an access code. One person forgot their phone in room with access code and couldn't get back in. There's no staff on premised until after 2:30. Check in and out are electronic. They are renovating downtown so parking is limited when workmen are there but we found parking close by pretty easily. We requested room tidy up one time and it wasn't done. I'd suggest actually talking to Michelle or onsite staff about any issues. Room was clean and modern. Yes, walls seem thin. We didn't have any issues. Modern hotel close to everything. Just wonky.

Upon entering the room I checked for cleanliness as I do all hotels. I pulled back the sheets and they were full of hair. There was no one on duty so I called. I explained my dilemma to the lady on the phone. She apologized and directed me to some fresh linens. I was very disappointed that this is how my stay began. I chose this hotel based on ratings and reviews. The amount of money was paid for two days, this is unacceptable. I should not have to change sheets from the previous guest.

Parking is just on the street and you’re lucky if you can find one right at the hotel. They do not have a luggage cart and a very big deal to us was NO elevator! No other employees to help with luggage or valet your car. Location was the best reason to stay, you can walk to many bars and restaurants but downtown is also in the middle of construction so wear your walking shoes! Also, you have to have codes to get in the hotel and in your room. We experienced not being able to get back into hotel with the code we had and no one working there in a Saturday morning and calling the number on the door and no one answering. That was our decision not to stay in the future.

Clean, stylish, and inviting with a great location on the square.