Rodeway Inn Chicago North Shore - Lincolnwood

Customer Service does not exist at this location—nor with Hotels.com. Booked through hotels.com—no indication on their page that the minimum check in age is 21. The only indication of this was in the confirmation e-mail sent. The issue is it was a same day booking with no cancellation refund. When my employee showed up to check in, he was seemingly going to be allowed to check in. The desk staff unhappily sent me an authorization form for incidentals to be charged to our company CC. The next call was from our employee that they were not allowing him to stay. They asked his age and he was met with a 21+ policy. He was essentially stranded until we could find a hotel that allowed under 21. In all of the work trips to Chicago, NY, KY, FL and so on, we have never been met with this issue or the unsatisfactory customer service. The hotel said they would cancel on their side so a refund could be processed. They did not and refuse to do so now. They have taken the $177+ with no resolve alongside Hotels.com (who is essentially at the mercy of this property). Shame on me for depending on Hotels.com to display correct information and shame on me for not going to the properties official webpage for their rules.

I checked in. Waited for the receptionist. I got checked in and provided my credit card. I was assigned to room #2. I requested the first floor because I was traveling with someone that was handicap. At first I couldn't open the door, so I went back to the front desk and was told to tried harder, to move the handle up and down,so I went back and did what I was told but a male came out and asked what I want. I showed him the sleve of my key that showed room #2. (Thursday May 7) I went back to the front desk and had to wait a long time because there were people checking in or asking question. The receptionist searched for another room but there was nothing available and he told me that there was not going to be charges. I asked for the docs I signed and the guy, the receptionist tore the papers in front of me and he said there is not charge because I didn't get a room. I left believing that I was not going to get charges. To my surprised I did. I contacted hotels.com via chat and on the phone. The hotel keeps on twlling them that I will not get my refund because I checked in, and they have a copy of my ID and credit card.... first of all they should not have a copy of my credit card and 2nd the receptionist had to made extra copies because what the hell he tored in front of me. Any how. I will never ever stayed there, they overbooked and they charged you the full stayed, in additional they can give you a room where someoneelse is staying, no a safe hotel.

the room was adequate and the AC worked great. there were little stains on the bathroom door and one on the blanket but otherwise great. i wish the bedside lamps werent blue light but that’s no biggie.

Shower pressure weak. In need of major update.

Check-in took forever.. When I went to checkout, no one was at the desk . Room was decent but dont plan on good coffee or soap even. Was thankful I brought my own.