Name: Sombra del Agua
Address: Calle Primero de Marzo 15, San Cristóbal de las Casas, Estado de Chiapas, MX
Price range: US$ 69–US$ 124 per night
Rating: 9.23

O que pensam os hóspedes

Na Sombra del Agua, os viajantes elogiam consistentemente a localização central e agradável para caminhar, o charmoso design colonial e pátio, a equipe atenciosa e simpática, e um restaurante no local que muitos consideram o ponto alto da estadia.

Os quartos são geralmente confortáveis, com muitos destacando ótimas camas, embora vários mencionem barulho da rua, pátio ou quartos vizinhos. Várias avaliações relatam Wi-Fi instável e problemas ocasionais com aquecimento, ar condicionado ou água quente; o estacionamento é feito fora do local ou em vagas apertadas, tornando o embarque e o desembarque inconvenientes. No geral, espere uma estadia elegante e central, ideal para hóspedes que priorizam ambiente e serviço, sendo recomendado que pessoas com sono leve e motoristas planejem com antecedência.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

Pátio e áreas comuns encantadores, com vários hóspedes apreciando as fogueiras noturnas. O estacionamento está disponível, mas geralmente é fora do local ou estreito, e o embarque/desembarque pode ser inconveniente.

Avaliações dos hóspedes relacionadas

6

Julio César

18 de out. de 2024

·

A estadia foi de 1 noite

MAL- ESTACIONAMIENTO A DOS CUADRAS UNO PIDE FACTURA TIENEN QUE SER EL MISMO DIA PARA ELABORAR Y AVECES SOLO FALTA UNA HR PARA TERMINAR EL DIA EN LO GRAL MAL

8

Jorge

6 de fev. de 2025

·

A estadia foi de 2 noites

Excelente hotel, el único detalle es la estacionada del vehículo, está a una cuadra y media del hotel. Al llegar al hotel se complica un poco la dejada del equipaje debido a que la calle del mismo está muy concurrida. El servicio y la comida, excelentes.

8

Juan

29 de jul. de 2023

·

A estadia foi de 1 noite

Hotel muy agradable, con habitaciones amplias pero muy dificil bajar el equipaje porque no hay donde aparcarse y la calle es de trafico intenso

6

Jose Maria

3 de ago. de 2025

·

A estadia foi de 1 noite

El estacionamiento es un tema que hay que mejorar

10

CECILIA GUADALUPE

29 de jul. de 2025

·

A estadia foi de 2 noites

EXCELENTE UBICACION, CUENTA CON ESTACIONAMIENTO PRIVADO. TAMBIEN TIENE UN RESTAURANT ADENTRO DEL HOTEL, MUY LIMPIO. EXCELENTE AMABILIDAD DEL PERSONAL, ALTAMENTE RECOMENDADO. PASAMOS NUESTRA LUNA DE MIEL EN UN MUY BUEN HOTEL.

4

Hugo

15 de set. de 2025

·

A estadia foi de 2 noites

El concepto del Hotel está muy bien, el personal del Hotel bien. Lo malo, el ruido que hay dentro del hotel, no tienen sistema de calefacción (o por lo menos no servía en mi habitación), cucarachas en la regadera, pagué una Family Suite no lo vale, el personal del restaurante lo peor, sin experiencia y muy mala experiencia con su cocina, muy lento. Y lo peor, anuncian que tienen estacionamiento y no hay! Pagamos más de 300 pesos adicionales por día para estacionarnos, cuando está especificado que tienen en el Hotel como parte de los servicios.

10

Megan

20 de mar. de 2025

·

A estadia foi de 5 noites

Beautiful hotel with excellent food. The courtyard is a lovely place to have breakfast in the morning or dinner at night, when they light a fire creating a great ambience. Staff were great. Very good central location but the hotel itself is really calm and tranquil. Really nice toiletries provided. Excellent value for money.

10

Mario

16 de set. de 2024

·

A estadia foi de 4 noites

Property and staff are nice. Parking situation is not ideal even for taxi and tour pick ups. Food was great. Overall great place.

10

Yannick

9 de jan. de 2023

·

A estadia foi de 19.365 noites

Staff was very nice and accomodating. We cane back for another night. Ideal location in the city center. Parking not practical as 1 block away but still close. Laura and her colleagues at reception were fantastic and went above and beyond. Rooms are practical and large. Prefer 2nd floor for more natural light.

8

MArio Alberto Cuesta

11 de mai. de 2024

·

A estadia foi de 1 noite

No hay estacionamiento

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Frequentemente elogiado como muito limpo e bem conservado. Alguns hóspedes notaram problemas como pragas, cheiro de mofo ou esgoto, ou roupas de cama empoeiradas.

Avaliações dos hóspedes relacionadas

8

Maria

6 de fev. de 2024

·

A estadia foi de 1 noite

Esya bonito y bien ubicado pero huele muy mal como cañerias viejas nada agradable Lo demas si confortable Poco amables los de La recepcion y no tenia ningun beneficio vip

10

Irma

16 de abr. de 2023

·

A estadia foi de 4 noites

Excelente hotel, limpio, buena ubicación, el personal super amable, sin duda regresaría.

10

Zayra

4 de out. de 2025

·

A estadia foi de 6 noites

Clean room, very nice staff.

4

joyce

25 de mai. de 2024

·

A estadia foi de 3 noites

Our hotel was full of ants. We left the hostel and still had ants crawling on us. They didn’t clean the room before we used it. The trash was full from the previous person.

10

Lupita

31 de jul. de 2023

·

A estadia foi de 1 noite

Un lugar increíble, sin duda es una buena opción para pasar unos días en este bello lugar, aparte de que la ubicación es excelente, no tuve la oportunidad de consumir alimentos en el lugar, pero se veían exquisitos. Todo el personal muy amable y la limpieza de las habitaciones es impecable.

4

Hugo

15 de set. de 2025

·

A estadia foi de 2 noites

El concepto del Hotel está muy bien, el personal del Hotel bien. Lo malo, el ruido que hay dentro del hotel, no tienen sistema de calefacción (o por lo menos no servía en mi habitación), cucarachas en la regadera, pagué una Family Suite no lo vale, el personal del restaurante lo peor, sin experiencia y muy mala experiencia con su cocina, muy lento. Y lo peor, anuncian que tienen estacionamiento y no hay! Pagamos más de 300 pesos adicionales por día para estacionarnos, cuando está especificado que tienen en el Hotel como parte de los servicios.

6

Fer

12 de jan. de 2023

·

A estadia foi de 19.368 noites

Muy incomoda la cama, sucia la ropa de cama, la calefacción se prendía de madrugada o por la mañana sin avisar y en realidad mucho polvo en las habitaciones, el servicio del personal muy amable

10

Roberto Carlos

18 de fev. de 2025

·

A estadia foi de 2 noites

En general todo excelente, el hotel de muy buena calidad, muy higiénico, personal muy amable y siempre muy atentos, el hotel se encuentra a unos metros del andador principal de San Cristóbal por lo que la ubicación es excelente.

8

Grego Orlando

2 de dez. de 2024

·

A estadia foi de 3 noites

Holia a humedad los cuartos

10

JOSE RAUL

15 de nov. de 2025

·

A estadia foi de 3 noites

Personal muy amable y limpieza excelente.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Camas confortáveis são comuns, mas o barulho pode afetar os quartos voltados para a rua ou para o pátio. Vários hóspedes relataram Wi-Fi instável e problemas ocasionais com ar condicionado, aquecimento ou água quente; solicitar um quarto interno pode ajudar quem tem sono leve.

Avaliações dos hóspedes relacionadas

6

Tamara Noriega

27 de jul. de 2025

·

A estadia foi de 14 noites

We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.

10

Susan

24 de abr. de 2025

·

A estadia foi de 5 noites

A beautifully designed hotel retaining all its colonial features. The staff were very welcoming and helpful. My superior room was comfortable, but it was external / street side so there was traffic noise from very early in the morning. I live in London and I had jet lag so it didn’t bother me. If you are a light sleeper request an internal courtyard room. The location is excellent for exploring San Cristobal.

8

Gustavo Adolfo

28 de jun. de 2025

·

A estadia foi de 7 noites

El personal fue muy amable, buena atención, personal atento, lo único que quedó a deber fue la televisión, en la descripción indica que es smart TV pero está algo vieja y ya no está actualizada la única aplicación que funciona es prime video

8

Gilles

1 de abr. de 2024

·

A estadia foi de 3 noites

A very good location. Because our room was adjacent to the restaurant and patio it was a bit loud. I would stay here again but choose a different room

6

Krystal

12 de dez. de 2022

·

A estadia foi de 1 noite

When I came into the room the air conditioning was on… and it was a cold day outside. I tried to turn on the heat to warm it up but there is a sign that says I couldn’t until 9pm, I tried anyways but it didn’t work. I just travelled 24 hours and wanted to rest.. good thing I brought a sleeping bag because it was an ice box in the room. So I wrapped myself up and got some sleep. Then 9 o’clock rolls around.. heater doesn’t work!!! I have literally been freezing the entire time here. Horrible feeling. You should allow guests to put on heat.. that’s insane. I would not recommend or stay again for that simple reason… it was extremely uncomfortable.

10

Marco

3 de jul. de 2024

·

A estadia foi de 5 noites

El hotel está muy bien ubicado en el primer cuadro del centro, lo que lo hace muy conveniente. Cuenta con un excelente restaurante y los servicios asociados estan de primer nivel. falla la conexion wifi y la regadera y la temperatura del agua pueden mejorarse

6

Laura E

9 de dez. de 2025

·

A estadia foi de 5 noites

Había demasiado ruido en las noches después de las 12 y en la madrugada, gente hablando muy fuerte, y en las mañanas muy temprano, lo mismo, azotones de puertas, etc.

8

Daniel

18 de mai. de 2023

·

A estadia foi de 6 noites

Very well kept old hotel. The patio area is very well decorated. Service in restaurant and cleaning service were exceptional. The 1st room we were assigned to was large and bathroom was large, but it was to the side of the street and very noisy. Honking cars very early in the morning, car alarms going off, people yelling. Didn't get much rest. We requested to be moved and they were very accommodating. Got another room on other side of hotel, so it was very quiet. Smaller room and bathroom. Not much ventilation when corridor window was opened to let cool air in. The air conditioner is controlled by the hotel between 9:00 p.m. and 9:00 a.m., so it got very hot at night. I would try to turn it on at 9:00 a.m., but it would not go on - had to call front desk each morning for them to come turn on. Keeping the A/C on all day was only way for room to stay comfortable during night. We like to sleep cool, so I should be able to control my own temperature in the room. Maybe if ventilation would have been better when we opened the window, that may have been enough since it does get cold at night in San Cristobal de Las Casas. All staff was very nice and provided exceptional service.

8

Robert

15 de out. de 2024

·

A estadia foi de 6 noites

Beautiful hotel located in the heart of San Cristóbal. The staff were friendly and the place was spotless with great food. The evening street noise was a bit excessive in my first room but I was allowed to move to an interior room that was much better. There was also a problem with the internet that was not resolved during my stay of 6 days.

10

Yosselin

19 de set. de 2024

·

A estadia foi de 2 noites

Un hotel muy acogedor, con habitaciones limpias y cómodas. El personal muy atento y con excelente actitud de servicio. Cenamos un día el su restaurante Tarumba y estuvo excepcional, la atención y la comida. El único “pero” sería que el wifi falla mucho.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O serviço é amplamente descrito como atencioso, prestativo e simpático, com a equipe frequentemente indo além para ajudar. Alguns hóspedes relataram falhas na recepção ou na resolução de problemas.

Avaliações dos hóspedes relacionadas

6

Tamara Noriega

27 de jul. de 2025

·

A estadia foi de 14 noites

We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.

10

Katherine

5 de dez. de 2023

·

A estadia foi de 1 noite

Staff service was more than excellent. We arrived early (10AM approximately) and the room was ready, we didn't have to wait and was given to us. The quietness was awesome, the hotel itself is beautiful. shoutout for Guadalupe at Tarumba Resturant and Fernando who help us with the baggages and taxi in our check out. He also have us an extra towel and water without even asking him for it.

10

Edgar

20 de fev. de 2025

·

A estadia foi de 2 noites

We had a fantastic stay here. The rooms are well-equipped and very comfortable. The staff is very friendly and they genuinely care about your experience. The decor and ambiance fit the town perfectly and the location could not have been better. You can walk everywhere, and there are plenty of restaurant options nearby. Highly recommended and will definitely be back here.

10

Laura

1 de fev. de 2025

·

A estadia foi de 2 noites

Nice hotel with a great restaurant. The staff was very kind. Fernando the bell man went out of his way to help us with our rental car troubles. Thank you!

10

Enrique

23 de abr. de 2025

·

A estadia foi de 4 noites

The staff is great, they were very accomodating to our needs. I have stayed here in the past and will continue to chose them. Great place!

10

Rosa

13 de out. de 2025

·

A estadia foi de 5 noites

Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.

6

Iliana Jaime

14 de jan. de 2024

·

A estadia foi de 4 noites

The lobby area and patio was nice visibly, but their restaurant food wasn’t good. I stayed 4 nights and they never had Mexican bread (pan dulce) to accompany your coffee. I and my husband got really sick with a fever, chills, and food poisoning. I went to the front desk and told them and they replied that everyone gets sick when they visit that town. I had to go look for a pharmacy as they were very unhelpful and offered no support. Their concern was only to know if we ate elsewhere to blame the other restaurants. All their food is extremely condimented and everything has a sauce. I wasn’t impressed at all. The city is overrated. It dirty and most of the city has graffiti on all their homes. It didn’t feel safe at all.

10

Sarah

3 de set. de 2025

·

A estadia foi de 3 noites

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning

10

Jose Luis

24 de mai. de 2025

·

A estadia foi de 3 noites

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

10

Maria Anette

13 de mai. de 2025

·

A estadia foi de 1 noite

Víctor en la recepción nos trató super bien, nos ayudó incluso con un contratiempo que tuvimos, fue muy amable y servicial. Si visitan el hotel, pregunten por él. El hotel es lindo, y etsá muy bien ubicado, justo a la vuelta del andador y a 2 cuadras de los restaurantes. Los cuartos cuentan con aire acondicionado y agua caliente, el hotel es relativamente cómodo y bien ubicado para pasear 1 o dos días por San Cristóbal.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Excepcionalmente central e agradável para caminhar, perto dos andadores, da catedral e de muitos restaurantes e cafés. A localização conveniente pode trazer algum barulho da rua ou do pátio.

Avaliações dos hóspedes relacionadas

8

Cynthia

9 de jul. de 2025

·

A estadia foi de 5 noites

Great location, great staff

10

Susan

24 de abr. de 2025

·

A estadia foi de 5 noites

A beautifully designed hotel retaining all its colonial features. The staff were very welcoming and helpful. My superior room was comfortable, but it was external / street side so there was traffic noise from very early in the morning. I live in London and I had jet lag so it didn’t bother me. If you are a light sleeper request an internal courtyard room. The location is excellent for exploring San Cristobal.

10

Isaura Muniz

23 de jul. de 2025

·

A estadia foi de 1 noite

El lugar está muy cerca del centro, lo cual es una gran ventaja si se desea explorar la ciudad a pie o tener acceso rápido a restaurantes, tiendas y transporte. Es cómodo, limpio y bien cuidado. Ideal para una estancia tranquila y sin complicaciones.

10

juan

16 de ago. de 2024

·

A estadia foi de 2 noites

Property was in the heart of the city. Everything needed as far as food and entertainment was walking distance. Very clean and well kept. Would definitely recommend

10

Matthew

1 de jan. de 2025

·

A estadia foi de 2 noites

Very pleasant stay, great location, was comfortable, and had everything I needed.

8

Gabriela

28 de dez. de 2024

·

A estadia foi de 2 noites

This hotel is located one block from one of the main “andadores” roads of the city and less than two blocks from the main plaza. Everything is close within walking distance. The area is very safe. The hotel has a lot of history and is unique. It’s architecture is very beautiful. The only thing we didn't like is that it is not quiet, one of the two nights we stayed, the other guests were very noisy.

10

John

15 de jun. de 2025

·

A estadia foi de 5 noites

Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.

10

David

17 de mar. de 2024

·

A estadia foi de 2 noites

Espectacular lugar, acogedor. La atención de primera desde que llegas a recepción, guía a tu habitación, atención en restaurante. Te hacen sentir cómodo y familiar. Una ve tan es que está a una cuadra del zócalo, y de los tres andadores de tiendas, cafés, bares

10

Jose Luis

24 de mai. de 2025

·

A estadia foi de 3 noites

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

8

Emmanuel

17 de jul. de 2025

·

A estadia foi de 3 noites

Excelente ubicación

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Restaurante

O restaurante no local (especialmente o Tarumba) recebe muitos elogios pela qualidade, sabor e ambiente. Alguns hóspedes relataram serviço lento ou inconsistente e, ocasionalmente, preços mais altos ou pratos servidos frios.

Avaliações dos hóspedes relacionadas

8

Alberto

15 de out. de 2025

·

A estadia foi de 4 noites

Restaurant service was very slow. We cancelled our order and had bfast at another place

10

Gerardo

19 de out. de 2025

·

A estadia foi de 4 noites

Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.

10

veronica

2 de jul. de 2025

·

A estadia foi de 3 noites

This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.

10

John

15 de jun. de 2025

·

A estadia foi de 5 noites

Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.

8

María

30 de jan. de 2025

·

A estadia foi de 3 noites

El agua regadera no tan caliente . La comida y desayuno muy rico pero siempre lo traían frío ,

6

Iliana Jaime

14 de jan. de 2024

·

A estadia foi de 4 noites

The lobby area and patio was nice visibly, but their restaurant food wasn’t good. I stayed 4 nights and they never had Mexican bread (pan dulce) to accompany your coffee. I and my husband got really sick with a fever, chills, and food poisoning. I went to the front desk and told them and they replied that everyone gets sick when they visit that town. I had to go look for a pharmacy as they were very unhelpful and offered no support. Their concern was only to know if we ate elsewhere to blame the other restaurants. All their food is extremely condimented and everything has a sauce. I wasn’t impressed at all. The city is overrated. It dirty and most of the city has graffiti on all their homes. It didn’t feel safe at all.

10

Franz

10 de mai. de 2025

·

A estadia foi de 2 noites

Muy bonito el hotel y una muy buena ubicación. Un poco mejorar los tiempos de entrega de comida en el restaurante ya que esperamos más de 1 hora por nuestros platos.

10

Sarah

3 de set. de 2025

·

A estadia foi de 3 noites

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning

10

Jose Luis

24 de mai. de 2025

·

A estadia foi de 3 noites

Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.

10

EMMANUEL

21 de set. de 2025

·

A estadia foi de 4 noites

Muy buen hotel, excelente restaurante

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $69	19 $71	20 $71	21 $76	22	23 $89	24 $89
25 $76	26 $77	27 $76	28 $76	29 $77	30 $90	31 $110

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1	2	3	4 $102	5 $103	6 $124	7 $124
8 $103	9 $103	10 $103	11 $102	12	13	14
15	16	17 $103	18 $84	19 $103	20 $116	21 $124
22 $95	23 $103	24	25	26	27	28
29 $104	30 $84

Sombra del Agua

Sobre este alojamento

Localização

Opções de quartos

Suite Deluxe, 2 camas de casal

Quarto Clássico, 2 camas de casal

Suite Deluxe, 1 cama king-size

Quarto Familiar

Quarto Clássico, 1 cama king-size

Suite, 1 cama king-size

Quarto Superior, 1 cama king-size

Quarto Superior, 2 camas de casal

Avaliações dos hóspedes sobre Sombra del Agua

Quem se hospeda aqui?

O que pensam os hóspedes

Políticas da propriedade

Instruções de check-in

É bom saber

Extras opcionais

Preços para as próximas datas