Hilton Grand Vacations Club Palm Desert

N

Great property very clean and well located. The adult pools are small but nice. I would absolutely return.

Many things to like about this property but also some dislikes. Lots of sand around so my expensive sports car was covered in sand each day so lots of trips to the car wash. I will not bring my nice car to this resort again. Smoke alarm goes off from cooking bacon , for 20+ minutes, very annoying. Annoying time share people at the front “gift desk”. There is no gift, they just try and get you to do a timeshare presentation. I’m a Hilton vacation Club owner and I think this property is overpriced on points, especially for late June (9500 points for a 1BRfor a week) It is a pretty desert property and the pools are outstanding. The furniture is old and dated and has a southwest feel. The outdoor shower is a nice touch. Chances are low I will stay here again even though I come to this city on golf vacations twice a year.

We were very disappointed with our stay at the Hilton Vacation Club resort in Palm Desert. The property was not at all what we expected from the Hilton name or from what was presented during booking. Our unit was placed at the very end of the property, next to what appeared to be a junk or storage area in the parking lot. It felt isolated and neglected, and it was roughly a quarter mile from the main clubhouse. There is also no restaurant, café, snack bar, or meaningful food service anywhere on the property, so guests must drive several miles just to get a basic meal or snack or any other food service. The clubhouse itself offered little more than coffee. We were told there would occasionally be snacks or light offerings during the week, but we never saw any of that during our stay. What stood out most was the aggressive sales atmosphere immediately upon arrival.  Before we could even comfortably check in, the concierge launched into a strong sales pitch for a 90-minute presentation in exchange for Hilton points. The interaction felt highly commission-driven and uncomfortable. Once we declined, the concierge’s attention shifted instantly to other guests, which left us feeling more like sales targets than valued customers. The property itself is clearly older and not especially well maintained. The doors and seals were poor, and we dealt with ants, spiders, and mosquitoes inside the unit throughout our stay. Overall, this did not feel like a Hilton hotel experience.

Everything was perfect except the annoying time share sales people when we first arrived.