Casa Ku Hotel - Adults Only

This place is so unique and beautiful but there were also so many small annoyances. Our rating reflects the disparity between our expectations booking a boutique resort that touts offering a luxury experience (at a much higher than average price point for the area) and the actual experience we had. Pros: The grounds are beautiful and appear as shown in the photos. The staff is polite, friendly, and attentive. The theming of the resort is unique with elements including the rooms themselves designed to mimic bird’s nests as also reflected in the name of the restaurant (Nido is nest in Spanish), and the naming of each room after a local bird. K’u also means nest in the Mayan language. The design blends nicely into the local environment. The food that we had from the restaurant was good with the chef and kitchen staff at dinner doing a particularly good job with the food and presentation. The cleanliness of the rooms and facilities was generally very good with exceptions noted below. Cons: Here we will itemize our long list of small annoyances. Extra costs: There is a “no external food or drink” policy at the resort. Onsite food and drink costs that were considerably higher than average. The drinks in particular were expensive. If you bring outside alcohol the resort charges a $500 peso uncorking fee to have it on property. It should also be noted that my husband’s coffee was consistently brought to him at room temperature. This menu item was listed at almost $7.00 CA

Excelente atención, comodidad, limpieza quedamos muy felices de estar con uds

La habitación limpia, el servicio del personal excelente, todos muy atentos

This place is so unique and we loved the experience overall. Very relaxing and out of the way. Good place to unwind. It’s starting to get a bit run down but the rooms are so cool and the view from our beach front room was incredible. We loved outdoor bathroom & the shower (great water pressure and temperature was good) The Good stuff; OMG the food was incredible overall!… catch of the day lightly fried was amazing! Their burger is a must (it was recommended by other friends and yes WOW) Ceviche- amazing! Shrimp guacamole- fantastic! Passionfruit margs - yummy! The outdoor dining area is wonderful, We enjoyed the bar, but seats hurt your bum and back after awhile. The staff really need to up their game. Honestly except for 1 or 2 bartenders the staff barely smiled, didn’t help with our bags, the reception greeting was NOT great, we felt that we were bothering them. Nobody told us about spa services or asked if we wanted to book anything (and we were there 2 nights). No one gave us a map or told us where everything was on the grounds we just had to walk around and figure it out. The outdoor dining area is wonderful, but the indoor area was never set up to eat and felt like a staff area. They kept asking us if we wanted to eat in there but it was never set up. They can work on their service overall. Would come back for the food but not the service. 1 hr from Merida 1 hr from Merida airport

Ame mi estadía en el hotel. El personal muy amable, la habitación perfecta, la comida deliciosa y la playa espectacular. Muero por regresar muy pronto.