Metropolitan at The 9, Autograph Collection
370 $
/ Nacht
Ø-Preis September
Prices for Metropolitan at The 9, Autograph Collection
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
370 $
/ Nacht
Ø-Preis September
Monatliche Durchschnittspreise
In Metropolitan at The 9, Autograph Collection liegt der Preis pro Nacht im günstigsten Monat (Februar) durchschnittlich bei 197 $ und im teuersten Monat (September) bei 370 $, basierend auf den letzten 12 Monaten.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 206 $ |
| Februar | 197 $ |
| März | 318 $ |
| April | 280 $ |
| Mai | 300 $ |
| Juni | 331 $ |
| Juli | 287 $ |
| August | 288 $ |
| September | 370 $ |
| Oktober | 299 $ |
| November | 221 $ |
| Dezember | 224 $ |
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Sep · 370 $
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Am teuersten: September (ca. 370 $)
Am günstigsten: Februar (ca. 197 $)
Über diese Unterkunft
Nutz folgende Freizeiteinrichtung: Fitnesscenter (rund um die Uhr geöffnet). Du kannst aber auch den schönen Ausblick von folgenden Punkten genießen: Dachterrasse und Garten. Zu den Highlights, die dieses Hotel im Art-déco-Stil bietet, gehö...
Annehmlichkeiten
Nutz folgende Freizeiteinrichtung: Fitnesscenter (rund um die Uhr geöffnet). Du kannst aber auch den schönen Ausblick von folgenden Punkten genießen: Dachterrasse und Garten. Zu den Highlights, die dieses Hotel im Art-déco-Stil bietet, gehören zudem kostenloses WLAN, ein Concierge-Service und ein Souvenirladen/Kiosk.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein Express-Check-out, ein Textilreinigungsservice und eine rund um die Uhr besetzte Rezeption. Wenn du eine Veranstaltung in Cleveland planst, ist dieses Hotel eine gute Wahl, denn zu den 14000 Quadratfuß (1260 Quadratmeter) großen Veranstaltungsräumlichkeiten zählen Konferenzfläche und 4 Tagungsräume.
Gastronomie
Genieße Mittagessen oder Abendessen bei The Centro, einem Restaurant mit Schwerpunkt auf amerikanische Küche. Oder bleib gemütlich auf deinem Zimmer und nutz den Zimmerservice (bitte Zeiten beachten). Entspann dich mit einem erfrischenden Getränk an einer der 3 Bars/Lounges. Ein nach Wunsch zubereitetes Frühstück wird unter der Woche von 06:30 Uhr bis 11:00 Uhr und am Wochenende von 07:00 Uhr bis 13:00 Uhr gegen Gebühr angeboten.
Zimmer
Fühl dich in einem der 156 Zimmer, die Minibar und einen LED-Fernseher bieten, wie zu Hause. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Es gibt eigene Badezimmer, die über Designer-Toilettenartikel und Haartrockner verfügen. Zur Austattung gehören Safes und separate Sitzecken sowie Telefone, mit denen du kostenlose Ortsgespräche führen kannst.
Standort
Metropolitan at The 9, Autograph Collection führt dich mitten ins Herz von Cleveland, nur 5 Minuten Fußmarsch von Progressive Field und Rocket Arena entfernt. Dieses Hotel Boutique-Hotel ist 0,7 km von JACK Cleveland Casino und 1,3 km von Rock and Roll Hall of Fame entfernt.
Was ist in der Nähe?
Progressive Field(0.2 Meilen)
Rocket Arena(0.2 Meilen)
Cathedral of St. John the Evangelist(0.2 Meilen)
East 4th Street(0.3 Meilen)
The Corner Alley(0.3 Meilen)
Cleveland Arcade(0.3 Meilen)
Allen Theatre(0.4 Meilen)
Cleveland Play House(0.4 Meilen)
Cleveland Public Library(0.4 Meilen)
Soldiers and Sailors Monument(0.4 Meilen)
JACK Cleveland Casino(0.4 Meilen)
Public Square(0.4 Meilen)
Universität Cleveland(0.4 Meilen)
Galleria at Erieview(0.5 Meilen)
Tower City Center(0.5 Meilen)
Flughafen Burke Lakefront (BKL)(1.7 Meilen)
Flughafen Hopkins Intl. (CLE)(12 Meilen)
Flughafen Cuyahoga County (CGF)(14.4 Meilen)
Parkmöglichkeiten
Restaurant
Nichtraucher-Zimmer
Zimmerservice
Parkservice
Chemische Reinigung
Standort
2017 East 9th Street, Gateway District, Cleveland, Ohio, USA
Progressive Field (0.2 Meilen)
Rocket Arena (0.2 Meilen)
Cathedral of St. John the Evangelist (0.2 Meilen)
East 4th Street (0.3 Meilen)
The Corner Alley (0.3 Meilen)
Cleveland Arcade (0.3 Meilen)
Zimmeroptionen
6
Deluxe-Suite, 2 Queen-Betten
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 4
624 ft²
KlimaanlageHeizungWLAN (kostenlos)
5
Suite, 1 King-Bett
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 3
624 ft²
KlimaanlageHeizungWLAN (kostenlos)
3
Deluxe-Suite, 2 Queen-Betten (Mobility/Hearing Access, Roll-in Shwr)
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 4
KlimaanlageHeizungWLAN (kostenlos)
7
Zimmer, 2 Queen-Betten
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 4
387 ft²
KlimaanlageHeizungWLAN (kostenlos)
4
Junior-Suite, 1 Queen-Bett
Zimmerdetails
1 Doppelbett
Anzahl Schlafplätze 2
624 ft²
KlimaanlageHeizungWLAN (kostenlos)
7
Zimmer, 1 King-Bett
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 3
387 ft²
KlimaanlageHeizungWLAN (kostenlos)
3
Zimmer, 1 King-Bett (Mobility/Hearing Access, Roll-in Shwr)
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 3
KlimaanlageHeizungWLAN (kostenlos)
3
Suite, 1 King-Bett (Mobility/Hearing Access, Roll-in Shwr)
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 3
KlimaanlageHeizungWLAN (kostenlos)
3
Deluxe-Suite, 2 Queen-Betten (Mobility Accessible, Roll-in Shower)
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 4
KlimaanlageHeizungWLAN (kostenlos)
2
Suite, 1 King-Bett (Mobility Accessible, Roll-in Shower)
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 3
KlimaanlageHeizungWLAN (kostenlos)
Guest reviews of Metropolitan at The 9, Autograph Collection
8.4
Sehr gut
Basierend auf 1.009 verifizierten Bewertungen
Wer übernachtet hier?
Geschäftlich
22%
Paar
42%
Familie
16%
Gruppe
15%
Alleinreisende
3%
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Im Metropolitan at The 9, Autograph Collection loben Reisende die zentrale Lage und die lebhaften Einrichtungen vor Ort, während viele den freundlichen Service an der Rezeption und die im Allgemeinen komfortablen Zimmer hervorheben. Es gibt jedoch immer wieder Bedenken hinsichtlich ungleichbleibender Sauberkeit, gelegentlicher Wartungsprobleme sowie Verzögerungen beim Check-in oder beim Valet-Parkservice.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
Im Metropolitan at The 9, Autograph Collection loben Reisende die zentrale Lage und die lebhaften Einrichtungen vor Ort, während viele den freundlichen Service an der Rezeption und die im Allgemeinen komfortablen Zimmer hervorheben. Es gibt jedoch immer wieder Bedenken hinsichtlich ungleichbleibender Sauberkeit, gelegentlicher Wartungsprobleme sowie Verzögerungen beim Check-in oder beim Valet-Parkservice.
The Vault und die Dachbars sind häufige Höhepunkte, allerdings kann die Verfügbarkeit für private Veranstaltungen eingeschränkt sein und die Getränkepreise können hoch sein. Mehrere Bewertungen erwähnen Lärm von der Straße oder von Bauarbeiten am frühen Morgen, der den Schlaf in bestimmten Zimmern beeinträchtigt. Insgesamt ist das Hotel eher für Gäste geeignet, die eine energiegeladene Basis in der Innenstadt suchen, als für diejenigen, die tadellose Perfektion oder garantierte Ruhe erwarten.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Die Einrichtungen vor Ort wie The Vault und die Dachbar sind ein Highlight, und die Gebäudesicherheit wird erwähnt; jedoch wird der Valet-Parkservice häufig als langsam, teuer oder problematisch beschrieben, und einige Einrichtungen sind für private Veranstaltungen oder mit eingeschränkten Öffnungszeiten geschlossen.
Ähnliche Gästebewertungen
10
Thomas
20. März 2024
·
Aufenthalt am 2 Nächte
The valet is expensive and very slow
The valet is expensive and very slow
10
Sarah
16. Feb. 2025
·
Aufenthalt am 1 Nacht
First time at this hotel which was recommended to me by a friend. My husband and I celebrated our anniversary and it was a wonderful experience. The suite was amazing. Make sure you check hours if things though bc the Vault & Rotunda were both closed on a Sunday night. So we will be back again to check out both of those areas. Only one suggestion: this hotel is too good to be serving powder creamer with its coffee in the rooms!
First time at this hotel which was recommended to me by a friend. My husband and I celebrated our anniversary and it was a wonderful experience. The suite was amazing. Make sure you check hours if things though bc the Vault & Rotunda were both closed on a Sunday night. So we will be back again to check out both of those areas. Only one suggestion: this hotel is too good to be serving powder creamer with its coffee in the rooms!
10
susan
29. Juni 2025
·
Aufenthalt am 2 Nächte
From Valet greeting to departure - we could not be more pleased. Short walk to Guardians games. Fresh delicious dining options. Several bars - Vault bar in basement is historic with former bank vault doors - must see Eden bar on 12th floor has outdoor City views and covered /indoor spaces. Friendly attentive staff. Specialty drinks. Area shopping & restaurants we walk to while feeling safe. We sleep well .. Looking forward to our return!
From Valet greeting to departure - we could not be more pleased. Short walk to Guardians games. Fresh delicious dining options. Several bars - Vault bar in basement is historic with former bank vault doors - must see Eden bar on 12th floor has outdoor City views and covered /indoor spaces. Friendly attentive staff. Specialty drinks. Area shopping & restaurants we walk to while feeling safe. We sleep well .. Looking forward to our return!
10
Shawn
17. Mai 2025
·
Aufenthalt am 1 Nacht
Loved the remodeled rooms, rooftop bar, and Vault.
Loved the remodeled rooms, rooftop bar, and Vault.
2
Brittany
21. Aug. 2025
·
Aufenthalt am 1 Nacht
Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.
Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.
8
Rachael
13. Juni 2023
·
Aufenthalt am 1 Nacht
The decor was fun. The gym was great and open 24/7. The common places were kind of dirty. The beds were very comfortable. The bathroom layout was very strange. We were in a Double Queen Suite and the bathtub and shower were exposed to the room. I could understand this layout in a King Suite where you would be a single couple having a good time, but with a Double Queen Suite you should assume it's more than one couple staying in the room. Why would the other couple want to watch you shower? Of if you're traveling with your kids, why would you kids want to see that? It was weird. The Vault bar was great. Fun seating, excellent drinks, the bar tender was friendly and knowledgeable. The Ledger Bar was average, nothing fancy, the bartender was also friendly, though not as knowledgeable. Eden was greatly disappointing. All the greenery was plastic, no actual plants. I ordered a sangria and they gave me a a splash of red wine with a splash of triplesec, topped with sparkling water and an orange slice. That my friend, is not sangria. I gave it back to the bartender and she was kind enough to make a blackberry margarita, which was delicious. The service at Centro for the dinner service was good, a little slow, but very friendly. The food was average. The service at lunch at Centro was not good. It was very slow, we had to ask for someone to wait on us, then when they came, they were passive aggressive with us. Overall the place was very overpriced for what it is.
The decor was fun. The gym was great and open 24/7. The common places were kind of dirty. The beds were very comfortable. The bathroom layout was very strange. We were in a Double Queen Suite and the bathtub and shower were exposed to the room. I could understand this layout in a King Suite where you would be a single couple having a good time, but with a Double Queen Suite you should assume it's more than one couple staying in the room. Why would the other couple want to watch you shower? Of if you're traveling with your kids, why would you kids want to see that? It was weird. The Vault bar was great. Fun seating, excellent drinks, the bar tender was friendly and knowledgeable. The Ledger Bar was average, nothing fancy, the bartender was also friendly, though not as knowledgeable. Eden was greatly disappointing. All the greenery was plastic, no actual plants. I ordered a sangria and they gave me a a splash of red wine with a splash of triplesec, topped with sparkling water and an orange slice. That my friend, is not sangria. I gave it back to the bartender and she was kind enough to make a blackberry margarita, which was delicious. The service at Centro for the dinner service was good, a little slow, but very friendly. The food was average. The service at lunch at Centro was not good. It was very slow, we had to ask for someone to wait on us, then when they came, they were passive aggressive with us. Overall the place was very overpriced for what it is.
10
susan
8. Juli 2024
·
Aufenthalt am 1 Nacht
Walk to and from the Guardian games. The 9 rooftop bar and basement Vault bar. Highly recommended couple’s getaway.
Walk to and from the Guardian games. The 9 rooftop bar and basement Vault bar. Highly recommended couple’s getaway.
4
Christopher
24. Feb. 2025
·
Aufenthalt am 1 Nacht
Didn't get the room I booked. I booked a single king with a fireplace and I got a dubble queen with a fireplace that didn't work. The room was dusty. The Vault bar was closed for a wedding party. Would not recommend this place to anyone.
Didn't get the room I booked. I booked a single king with a fireplace and I got a dubble queen with a fireplace that didn't work. The room was dusty. The Vault bar was closed for a wedding party. Would not recommend this place to anyone.
10
Paul
14. Dez. 2025
·
Aufenthalt am 1 Nacht
Great room, The Vault was pretty cool!
Great room, The Vault was pretty cool!
10
Douglas
23. Sept. 2025
·
Aufenthalt am 1 Nacht
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar. I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience. I will definitely be staying again in the future.
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar. I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience. I will definitely be staying again in the future.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Reinigung
Die Rückmeldungen sind gemischt: Mehrere Bewertungen erwähnen staubige Zimmer, befleckte oder schmutzige Bettwäsche, unsaubere Badezimmer und herumliegenden Müll, während andere von sehr sauberen Unterkünften berichten.
Ähnliche Gästebewertungen
4
Kris
29. Mai 2023
·
Aufenthalt am 2 Nächte
Definitely disappointing. This property is not being well cared for. The hallway carpeting had not been swept (see photos) and they are not keeping up with basic items in need of attention. The photo of the wall shows layers of dust adhered to the wall covering. The chair was torn and our end table was very beat up. On a positive note- the room was very quiet. The desk staff was mediocre at best. For the price, I expect more.
Definitely disappointing. This property is not being well cared for. The hallway carpeting had not been swept (see photos) and they are not keeping up with basic items in need of attention. The photo of the wall shows layers of dust adhered to the wall covering. The chair was torn and our end table was very beat up. On a positive note- the room was very quiet. The desk staff was mediocre at best. For the price, I expect more.
8
Zach
27. Dez. 2025
·
Aufenthalt am 1 Nacht
Staff was very nice, room was very clean
Staff was very nice, room was very clean
6
david
8. Juli 2024
·
Aufenthalt am 1 Nacht
Unfortunately at that price point i would expect way better accommodations.Our room was not clean at all. Everything had a layer of dust on it. The bathroom mirror's had dust and hair on them. Would not stay here again.
Unfortunately at that price point i would expect way better accommodations.Our room was not clean at all. Everything had a layer of dust on it. The bathroom mirror's had dust and hair on them. Would not stay here again.
8
Lisa
12. Juli 2025
·
Aufenthalt am 2 Nächte
Could be less dusty but otherwise it is a good place to stay.
Could be less dusty but otherwise it is a good place to stay.
2
Devon
3. Aug. 2024
·
Aufenthalt am 4 Nächte
Hotel is dirty and understaffed. Our rooms were filthy and the bedding was stained. When you needed to reach the front desk or room service no one would answer the phone, or if they did they would put you on hold for 15 minutes and forget about you. Definitely not worth the price by any means.
Hotel is dirty and understaffed. Our rooms were filthy and the bedding was stained. When you needed to reach the front desk or room service no one would answer the phone, or if they did they would put you on hold for 15 minutes and forget about you. Definitely not worth the price by any means.
6
Jacqueline
10. Juli 2025
·
Aufenthalt am 1 Nacht
Exterior was beautiful. Interior was nice but loud. Floor was very noisy, but expected for a Saturday night. Room had a post vacuum hairball in the middle of the floor. Booked a room for 3 (king and a couch), but only slept 2. Not a great nights sleep. Conveniently located, but probably wouldn’t choose to stay again.
Exterior was beautiful. Interior was nice but loud. Floor was very noisy, but expected for a Saturday night. Room had a post vacuum hairball in the middle of the floor. Booked a room for 3 (king and a couch), but only slept 2. Not a great nights sleep. Conveniently located, but probably wouldn’t choose to stay again.
2
Casey
29. Sept. 2025
·
Aufenthalt am 2 Nächte
We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.
We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.
8
Jesaka
9. Juli 2025
·
Aufenthalt am 1 Nacht
Overall, the hotel was good. There were some cleanliness issues with the room. The sofa had brown stains along with the draperies. The bathroom had white towel strings on the glass, and the garbage from the previous occupant was not emptied. however, the staff was incredibly inviting and helpful. There are many dining options in and around the hotel valet service was quick and efficient.
Overall, the hotel was good. There were some cleanliness issues with the room. The sofa had brown stains along with the draperies. The bathroom had white towel strings on the glass, and the garbage from the previous occupant was not emptied. however, the staff was incredibly inviting and helpful. There are many dining options in and around the hotel valet service was quick and efficient.
2
Brittney
25. Mai 2025
·
Aufenthalt am 2 Nächte
I checked into Room 512 at 8:31 PM on May 23, 2025. By 11:30 PM, I was forced to check out after discovering numerous serious issues with the room, including: Soiled bedding, including multiple hairs on the pillows and sheets Stains on the pillowcases Couch pillows that appeared to have bodily fluids on them (semen), based on the visible staining Debris on the back of the couch Excessive dust and grime on the tables, indicating the room had not been cleaned at all When I requested clean bedding, a staff member delivered sheets but stated she was off duty and had only been told to drop them off—meaning I was expected to strip and remake the bed myself. She then mentioned that the room may not have been cleaned because the cleaning crew was recently terminated, and new staff were still getting acclimated. This is both unprofessional and deeply troubling, especially from a hotel that presents itself as a higher-end property. To make matters worse, I was offered Room 1012 as an alternative—an obvious downgrade from the King Suite I had paid for. The replacement room was a wheelchair-accessible suite that lacked the large soaking tub and panoramic views included in my original reservation. The layout was much more confined and did not reflect the experience I booked or paid $1,150 for. This experience was more than just inconvenient—it was unacceptable. My fiancé and I had spent time and energy planning this weekend and didn’t even end up staying cause of all this.
I checked into Room 512 at 8:31 PM on May 23, 2025. By 11:30 PM, I was forced to check out after discovering numerous serious issues with the room, including: Soiled bedding, including multiple hairs on the pillows and sheets Stains on the pillowcases Couch pillows that appeared to have bodily fluids on them (semen), based on the visible staining Debris on the back of the couch Excessive dust and grime on the tables, indicating the room had not been cleaned at all When I requested clean bedding, a staff member delivered sheets but stated she was off duty and had only been told to drop them off—meaning I was expected to strip and remake the bed myself. She then mentioned that the room may not have been cleaned because the cleaning crew was recently terminated, and new staff were still getting acclimated. This is both unprofessional and deeply troubling, especially from a hotel that presents itself as a higher-end property. To make matters worse, I was offered Room 1012 as an alternative—an obvious downgrade from the King Suite I had paid for. The replacement room was a wheelchair-accessible suite that lacked the large soaking tub and panoramic views included in my original reservation. The layout was much more confined and did not reflect the experience I booked or paid $1,150 for. This experience was more than just inconvenient—it was unacceptable. My fiancé and I had spent time and energy planning this weekend and didn’t even end up staying cause of all this.
2
Michael
13. Juli 2025
·
Aufenthalt am 1 Nacht
Wish I could attach photos of the love stains all over the nasty couch, the dirty floor, candy all over floor, dirty grimey windows, was so uncomfortable we got up at 645 got our stuff and checked out wasn’t comfortable all night with how nasty the room actually was. For $400+ a night I’ll never stay here again, start yes was very friendly and nice yes. But room is what I was there for and I like a clean room. I’d pick a Hilton forsure again next time no questions asked.
Wish I could attach photos of the love stains all over the nasty couch, the dirty floor, candy all over floor, dirty grimey windows, was so uncomfortable we got up at 645 got our stuff and checked out wasn’t comfortable all night with how nasty the room actually was. For $400+ a night I’ll never stay here again, start yes was very friendly and nice yes. But room is what I was there for and I like a clean room. I’d pick a Hilton forsure again next time no questions asked.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Viele Gäste finden die Zimmer geräumig, komfortabel und stilvoll, mit einigen guten Aussichten; andere berichten von seltsamen Grundrissen (z. B. offenen Duschen), schlechter Beleuchtung, Problemen mit der Temperaturregelung, abgenutzten Matratzen und Lärm am frühen Morgen in bestimmten Zimmern.
Ähnliche Gästebewertungen
4
Natalie
28. Juli 2024
·
Aufenthalt am 1 Nacht
The rooms are very small and they don’t give you enough towels. We didn’t even have a towel to step out of the shower on. Also, for the price of this hotel, our view was just staring at another building. They did not even give us the option to upgrade to a better view, which they could have easily sold us on. The Vault and the rooftop are great but I wouldn’t spend the money to stay here again. The rooms at the Crown Plaza and The Hyatt are much nicer.
The rooms are very small and they don’t give you enough towels. We didn’t even have a towel to step out of the shower on. Also, for the price of this hotel, our view was just staring at another building. They did not even give us the option to upgrade to a better view, which they could have easily sold us on. The Vault and the rooftop are great but I wouldn’t spend the money to stay here again. The rooms at the Crown Plaza and The Hyatt are much nicer.
6
arthur
7. Feb. 2025
·
Aufenthalt am 3 Nächte
The heat at our room was not working and the next day we asked for another room. The second room’s shower head was broken and noises from the furnace/blower was keeping us awake entire night. The service was great.
The heat at our room was not working and the next day we asked for another room. The second room’s shower head was broken and noises from the furnace/blower was keeping us awake entire night. The service was great.
10
Trent
13. Feb. 2023
·
Aufenthalt am 2 Nächte
Spacious corner room with a city view on the seventh floor. Really nicely set out, comfortable, large TV and plenty of windows. Room service very good too, as was the sofa. Had a glorious time. Staff service was very friendly, no matter who it was I was interacting with, Would happily stay here again!
Spacious corner room with a city view on the seventh floor. Really nicely set out, comfortable, large TV and plenty of windows. Room service very good too, as was the sofa. Had a glorious time. Staff service was very friendly, no matter who it was I was interacting with, Would happily stay here again!
6
Kelly
12. Sept. 2025
·
Aufenthalt am 1 Nacht
We arrived about 6:00 pm to check in and our room was not ready. Front desk did offer us $25 voucher to be used at the hotel restaurant. The room was ready within 45 minutes, but that delay was disappointing. The bed was comfortable. I like all the things offered in the room, like qtips, shower cap, and food and beverage, although those items were only available for an additional cost and were extremely overpriced. A small bottle of Tito’s vodka was over $100. A small palm size container of cashews was $15. I liked the goose/feather pillows but they all were quite firm. The room was large which was nice, but the outside noise was SO LOUD. All morning, starting before 6am, we could hear trucks, trash trucks, and backup beeping sounds for a long period of time. Our room looked out to another building with a narrow alleyway between the two buildings. Sounded like trucks were taking that alleyway in reverse. We ended up not being able to sleep through the noise and left by 8am. I like the hotel overall but it’s looking quite dated and is not run as smoothly as it used to be. I dont know that We’ll be coming back when visiting CLE.
We arrived about 6:00 pm to check in and our room was not ready. Front desk did offer us $25 voucher to be used at the hotel restaurant. The room was ready within 45 minutes, but that delay was disappointing. The bed was comfortable. I like all the things offered in the room, like qtips, shower cap, and food and beverage, although those items were only available for an additional cost and were extremely overpriced. A small bottle of Tito’s vodka was over $100. A small palm size container of cashews was $15. I liked the goose/feather pillows but they all were quite firm. The room was large which was nice, but the outside noise was SO LOUD. All morning, starting before 6am, we could hear trucks, trash trucks, and backup beeping sounds for a long period of time. Our room looked out to another building with a narrow alleyway between the two buildings. Sounded like trucks were taking that alleyway in reverse. We ended up not being able to sleep through the noise and left by 8am. I like the hotel overall but it’s looking quite dated and is not run as smoothly as it used to be. I dont know that We’ll be coming back when visiting CLE.
8
Megan
28. Sept. 2025
·
Aufenthalt am 1 Nacht
The room I’m in is on a corner, which is normally such a great room to have! But this one has 3/5 curtains that don’t close and the fridge is placed at the end of the bed and shines a bright light. So, if you need no lights to fall asleep (which I do), this isn’t the most comfortable layout. I had to get crafty with blocking some of the light. It was 11:30p when I discovered this, so it was too late to see about changing rooms.
The room I’m in is on a corner, which is normally such a great room to have! But this one has 3/5 curtains that don’t close and the fridge is placed at the end of the bed and shines a bright light. So, if you need no lights to fall asleep (which I do), this isn’t the most comfortable layout. I had to get crafty with blocking some of the light. It was 11:30p when I discovered this, so it was too late to see about changing rooms.
6
Brooke
19. Juli 2025
·
Aufenthalt am 1 Nacht
We had a nice experience until 5:30am. My husband and I took a short staycation for our 10 year anniversary, so we were looking forward to a night away without the kids, and a good nights sleep. We were awoken at 5:30am by beeping construction trucks that never stopped. I mean they were right outside our window. It was horrible. After we finally decided to just get up, we went to make coffee, and there’s no coffee pods in the room, so we called down to ask for coffee to be brought up, and after an hour of waiting, my husband had to go down and find coffee on his own. A VERY disappointing stay. I have no doubt they know these particular rooms are affected by the current construction, and they should either be discounted, or at the very least we should have been warned. Won’t be staying there again.
We had a nice experience until 5:30am. My husband and I took a short staycation for our 10 year anniversary, so we were looking forward to a night away without the kids, and a good nights sleep. We were awoken at 5:30am by beeping construction trucks that never stopped. I mean they were right outside our window. It was horrible. After we finally decided to just get up, we went to make coffee, and there’s no coffee pods in the room, so we called down to ask for coffee to be brought up, and after an hour of waiting, my husband had to go down and find coffee on his own. A VERY disappointing stay. I have no doubt they know these particular rooms are affected by the current construction, and they should either be discounted, or at the very least we should have been warned. Won’t be staying there again.
6
Jean
27. Mai 2024
·
Aufenthalt am 1 Nacht
matress was so worn that our bed was having a slope.
matress was so worn that our bed was having a slope.
6
Cynthia
29. März 2025
·
Aufenthalt am 2 Nächte
We had to switch rooms as there was a shower in the middle of the bedroom. Not convent. Also should install fans in the water closets. Free water in the room would be nice. Beds were not comfortable. And use regular doors instead of glass doors.
We had to switch rooms as there was a shower in the middle of the bedroom. Not convent. Also should install fans in the water closets. Free water in the room would be nice. Beds were not comfortable. And use regular doors instead of glass doors.
8
Jamie
9. Mai 2025
·
Aufenthalt am 1 Nacht
The room configuration was odd, and some bathroom products were empty. Lighting was poor. Otherwise we really like this hotel.
The room configuration was odd, and some bathroom products were empty. Lighting was poor. Otherwise we really like this hotel.
10
Andrea
29. März 2025
·
Aufenthalt am 1 Nacht
Perfect location for Cavs game. Spacious comfortable rooms - great for groups.
Perfect location for Cavs game. Spacious comfortable rooms - great for groups.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Dienstleistung
Das Personal wird oft für seine Freundlichkeit, Hilfsbereitschaft und sein proaktives Vorgehen bei Upgrades oder Reparaturen gelobt, aber in den Bewertungen werden auch unorganisierter oder verzögerter Check-in, unbeantwortete Anfragen und mangelnde Konsequenz, insbesondere bei der Valet-Koordination, erwähnt.
Ähnliche Gästebewertungen
10
Alberto
10. Jan. 2024
·
Aufenthalt am 1 Nacht
David, from the night shift at the Reception, made the entire difference on my trip. He was prompt to move me in the middle of the night to a quiet room, allowing me a much needed night of sleep as there were heavy street construction noises. Linens need to be replaced and seems that the hotel is working on it.
David, from the night shift at the Reception, made the entire difference on my trip. He was prompt to move me in the middle of the night to a quiet room, allowing me a much needed night of sleep as there were heavy street construction noises. Linens need to be replaced and seems that the hotel is working on it.
10
Vakeeshia
8. Jan. 2026
·
Aufenthalt am 1 Nacht
Kanisha was so helpful. The whole front desk staff was excellent. I almost thought I was at a resort. Thank you
Kanisha was so helpful. The whole front desk staff was excellent. I almost thought I was at a resort. Thank you
6
Samantha
22. Mai 2023
·
Aufenthalt am 2 Nächte
The service felt pretty amateur. I paid 5 star prices For a 4 star property and felt like all of the employees had 2 star training. No one was dressed professionally. The bar in the lobby was incredibly short staffed and ill equipped to handle a Saturday crowd. When leaving the hotel in the morning, I requested the rooms be made up. Upon arriving back 4 hours later, I discovered they had not been. Three separate employees said “well they have until the end of the business day to do it.” I am not sure why everyone had the same response. However, the correct response in hospitality is a simple “we apologize and will have it done right away.” The property was beautiful. It had an overall feel of lacking the sophistication and elegance that the architecture and interior design would lead you to believe it has. They either need to come down in price or come up in service. Definitely a diamond in the rough.
The service felt pretty amateur. I paid 5 star prices For a 4 star property and felt like all of the employees had 2 star training. No one was dressed professionally. The bar in the lobby was incredibly short staffed and ill equipped to handle a Saturday crowd. When leaving the hotel in the morning, I requested the rooms be made up. Upon arriving back 4 hours later, I discovered they had not been. Three separate employees said “well they have until the end of the business day to do it.” I am not sure why everyone had the same response. However, the correct response in hospitality is a simple “we apologize and will have it done right away.” The property was beautiful. It had an overall feel of lacking the sophistication and elegance that the architecture and interior design would lead you to believe it has. They either need to come down in price or come up in service. Definitely a diamond in the rough.
10
Nichole
10. Sept. 2023
·
My husband and I stayed here while attending a show and I can’t say enough good about the property. The staff is all so welcoming, friendly and helpful. The front desk staff are amazing! Nikki and Kendra you both are an amazing asset to the hotel!! The valet staff are all great. The on-site bar options and restaurant have great food at reasonable prices. We would definitely stay again when in Cleveland!
My husband and I stayed here while attending a show and I can’t say enough good about the property. The staff is all so welcoming, friendly and helpful. The front desk staff are amazing! Nikki and Kendra you both are an amazing asset to the hotel!! The valet staff are all great. The on-site bar options and restaurant have great food at reasonable prices. We would definitely stay again when in Cleveland!
2
Brittany
21. Aug. 2025
·
Aufenthalt am 1 Nacht
Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.
Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.
6
Brenda
12. Jan. 2026
·
Aufenthalt am 1 Nacht
We stayed one night and tried three of the restaurant/Bars. Front desk staff and valet were super nice. Cleanliness of bathroom in our room was below average, notified the desk and they said they would take care of it, did not happen. More than half of employees we came in contact with were efficient but not friendly. Sooo many awesome places to stay in Cleveland we would probably choose a different one next time.
We stayed one night and tried three of the restaurant/Bars. Front desk staff and valet were super nice. Cleanliness of bathroom in our room was below average, notified the desk and they said they would take care of it, did not happen. More than half of employees we came in contact with were efficient but not friendly. Sooo many awesome places to stay in Cleveland we would probably choose a different one next time.
10
Tracy
15. Nov. 2023
·
Aufenthalt am 1 Nacht
Greeted by Holly who was amazing. Even though we were early she let us check in and upgraded up. It really started the experience off right. The room was lovely and welcoming with all the amenities.
Greeted by Holly who was amazing. Even though we were early she let us check in and upgraded up. It really started the experience off right. The room was lovely and welcoming with all the amenities.
6
Kristina
18. Aug. 2025
·
Aufenthalt am 1 Nacht
Check in experience was awful!
Check in experience was awful!
4
Autumn
4. Juli 2025
·
Aufenthalt am 1 Nacht
Our room wasn’t ready for 4 hours after checking in.
Our room wasn’t ready for 4 hours after checking in.
10
Douglas
23. Sept. 2025
·
Aufenthalt am 1 Nacht
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar. I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience. I will definitely be staying again in the future.
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar. I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience. I will definitely be staying again in the future.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Standort
Zentrale Lage in der Innenstadt, die fußläufig zum Progressive Field, Rocket Mortgage FieldHouse, Playhouse Square, dem Casino und vielen Restaurants ist; einige Bewertungen erwähnen Lärm von der Straße oder von Bauarbeiten.
Ähnliche Gästebewertungen
10
Elliot
8. Dez. 2022
·
Aufenthalt am 2 Nächte
Centrally located within the downtown area. Walking distance to many attractions. The Vault was very cool spot but the drinks were outrageously expensive. It's a one and done for that. Room was really nice. Wife was impressed.
Centrally located within the downtown area. Walking distance to many attractions. The Vault was very cool spot but the drinks were outrageously expensive. It's a one and done for that. Room was really nice. Wife was impressed.
10
Andreas
14. Jan. 2025
·
Aufenthalt am 1 Nacht
Great location for downtown activities. Clean and quiet
Great location for downtown activities. Clean and quiet
10
Mike
22. Apr. 2025
·
Aufenthalt am 1 Nacht
Had a great stay. Was un town for the Yankees/Guardians game. Room overlooked Progressive field. I loved the layout of the 9 and the security. Very friendly staff.
Had a great stay. Was un town for the Yankees/Guardians game. Room overlooked Progressive field. I loved the layout of the 9 and the security. Very friendly staff.
8
susan
27. Juni 2023
·
Aufenthalt am 1 Nacht
Our Repeat choice related to Guardian baseball events. Valet park, large quiet rooms, comfortable bed, walk to stadium, walk back, seamless
Our Repeat choice related to Guardian baseball events. Valet park, large quiet rooms, comfortable bed, walk to stadium, walk back, seamless
6
Brooke
19. Juli 2025
·
Aufenthalt am 1 Nacht
We had a nice experience until 5:30am. My husband and I took a short staycation for our 10 year anniversary, so we were looking forward to a night away without the kids, and a good nights sleep. We were awoken at 5:30am by beeping construction trucks that never stopped. I mean they were right outside our window. It was horrible. After we finally decided to just get up, we went to make coffee, and there’s no coffee pods in the room, so we called down to ask for coffee to be brought up, and after an hour of waiting, my husband had to go down and find coffee on his own. A VERY disappointing stay. I have no doubt they know these particular rooms are affected by the current construction, and they should either be discounted, or at the very least we should have been warned. Won’t be staying there again.
We had a nice experience until 5:30am. My husband and I took a short staycation for our 10 year anniversary, so we were looking forward to a night away without the kids, and a good nights sleep. We were awoken at 5:30am by beeping construction trucks that never stopped. I mean they were right outside our window. It was horrible. After we finally decided to just get up, we went to make coffee, and there’s no coffee pods in the room, so we called down to ask for coffee to be brought up, and after an hour of waiting, my husband had to go down and find coffee on his own. A VERY disappointing stay. I have no doubt they know these particular rooms are affected by the current construction, and they should either be discounted, or at the very least we should have been warned. Won’t be staying there again.
10
Larry
19. Dez. 2022
·
Aufenthalt am 1 Nacht
Excellent location...easy walk to Playhouse Square, restaurants, and the sports arenas. Large rooms, well-appointed rooms. We had breakfast at the Centro restaurant and cocktails in The Vault.
Excellent location...easy walk to Playhouse Square, restaurants, and the sports arenas. Large rooms, well-appointed rooms. We had breakfast at the Centro restaurant and cocktails in The Vault.
10
Kevin
24. Apr. 2023
·
Aufenthalt am 9 Nächte
Great experience, great location. We stayed because it was so close to Progressive Field and Rocket Mortgage Fieldhouse. Staff was always very polite and helpful. Room was very clean. Dining inside the hotel was excellent.
Great experience, great location. We stayed because it was so close to Progressive Field and Rocket Mortgage Fieldhouse. Staff was always very polite and helpful. Room was very clean. Dining inside the hotel was excellent.
10
Pamela
2. Nov. 2025
·
Aufenthalt am 1 Nacht
Staff was terrific. Room was clean Walkable to Casino restaurants etc The Ledge Bar in the 9” was fun the drinks were Delicious
Staff was terrific. Room was clean Walkable to Casino restaurants etc The Ledge Bar in the 9” was fun the drinks were Delicious
10
Tajae
4. Okt. 2025
·
Aufenthalt am 2 Nächte
Really neat hotel close to Progressive Field
Really neat hotel close to Progressive Field
10
Andrea
29. März 2025
·
Aufenthalt am 1 Nacht
Perfect location for Cavs game. Spacious comfortable rooms - great for groups.
Perfect location for Cavs game. Spacious comfortable rooms - great for groups.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Centro und die Hotelbars erhalten viele Komplimente für Essen und Cocktails, doch Gäste berichten auch von gelegentlichen Schließungen, langsamem oder ungleichmäßigem Service, begrenzten Optionen für späte Mahlzeiten und hohen Getränkepreisen.
Ähnliche Gästebewertungen
10
Elliot
8. Dez. 2022
·
Aufenthalt am 2 Nächte
Centrally located within the downtown area. Walking distance to many attractions. The Vault was very cool spot but the drinks were outrageously expensive. It's a one and done for that. Room was really nice. Wife was impressed.
Centrally located within the downtown area. Walking distance to many attractions. The Vault was very cool spot but the drinks were outrageously expensive. It's a one and done for that. Room was really nice. Wife was impressed.
10
Sarah
16. Feb. 2025
·
Aufenthalt am 1 Nacht
First time at this hotel which was recommended to me by a friend. My husband and I celebrated our anniversary and it was a wonderful experience. The suite was amazing. Make sure you check hours if things though bc the Vault & Rotunda were both closed on a Sunday night. So we will be back again to check out both of those areas. Only one suggestion: this hotel is too good to be serving powder creamer with its coffee in the rooms!
First time at this hotel which was recommended to me by a friend. My husband and I celebrated our anniversary and it was a wonderful experience. The suite was amazing. Make sure you check hours if things though bc the Vault & Rotunda were both closed on a Sunday night. So we will be back again to check out both of those areas. Only one suggestion: this hotel is too good to be serving powder creamer with its coffee in the rooms!
10
Lori
26. Apr. 2024
·
Aufenthalt am 1 Nacht
Beautiful hotel with a wonderful restaurant for dinner. We loved the rooftop bar and the speakeasy Vault bar in the basement was so cool(was an old bank). The Hotel staff are all super nice and top-notch.
Beautiful hotel with a wonderful restaurant for dinner. We loved the rooftop bar and the speakeasy Vault bar in the basement was so cool(was an old bank). The Hotel staff are all super nice and top-notch.
8
Rachael
13. Juni 2023
·
Aufenthalt am 1 Nacht
The decor was fun. The gym was great and open 24/7. The common places were kind of dirty. The beds were very comfortable. The bathroom layout was very strange. We were in a Double Queen Suite and the bathtub and shower were exposed to the room. I could understand this layout in a King Suite where you would be a single couple having a good time, but with a Double Queen Suite you should assume it's more than one couple staying in the room. Why would the other couple want to watch you shower? Of if you're traveling with your kids, why would you kids want to see that? It was weird. The Vault bar was great. Fun seating, excellent drinks, the bar tender was friendly and knowledgeable. The Ledger Bar was average, nothing fancy, the bartender was also friendly, though not as knowledgeable. Eden was greatly disappointing. All the greenery was plastic, no actual plants. I ordered a sangria and they gave me a a splash of red wine with a splash of triplesec, topped with sparkling water and an orange slice. That my friend, is not sangria. I gave it back to the bartender and she was kind enough to make a blackberry margarita, which was delicious. The service at Centro for the dinner service was good, a little slow, but very friendly. The food was average. The service at lunch at Centro was not good. It was very slow, we had to ask for someone to wait on us, then when they came, they were passive aggressive with us. Overall the place was very overpriced for what it is.
The decor was fun. The gym was great and open 24/7. The common places were kind of dirty. The beds were very comfortable. The bathroom layout was very strange. We were in a Double Queen Suite and the bathtub and shower were exposed to the room. I could understand this layout in a King Suite where you would be a single couple having a good time, but with a Double Queen Suite you should assume it's more than one couple staying in the room. Why would the other couple want to watch you shower? Of if you're traveling with your kids, why would you kids want to see that? It was weird. The Vault bar was great. Fun seating, excellent drinks, the bar tender was friendly and knowledgeable. The Ledger Bar was average, nothing fancy, the bartender was also friendly, though not as knowledgeable. Eden was greatly disappointing. All the greenery was plastic, no actual plants. I ordered a sangria and they gave me a a splash of red wine with a splash of triplesec, topped with sparkling water and an orange slice. That my friend, is not sangria. I gave it back to the bartender and she was kind enough to make a blackberry margarita, which was delicious. The service at Centro for the dinner service was good, a little slow, but very friendly. The food was average. The service at lunch at Centro was not good. It was very slow, we had to ask for someone to wait on us, then when they came, they were passive aggressive with us. Overall the place was very overpriced for what it is.
10
Jeffrey
9. Apr. 2025
·
Aufenthalt am 1 Nacht
Excellent hotel with valet parking in downtown Cleveland close to many venues. Friendly helpful staff easy quick check in. The guy at the front desk had a great sense of humor, he was knowledgeable and efficient. Centro restaurant was fabulous. Our server was excellent. We stayed on a Tuesday and there was a fabulous date menu with 4 courses and great champagne included. The bread was fabulous. We ordered the stuffed mushrooms, choppped salad, delicious steak and Bolonaise pasta all for $109. Huge bowl of pasta we took some to go because we were stuffed. We had carrot cake for dessert yummy! Great stay I would definitely recommend it!
Excellent hotel with valet parking in downtown Cleveland close to many venues. Friendly helpful staff easy quick check in. The guy at the front desk had a great sense of humor, he was knowledgeable and efficient. Centro restaurant was fabulous. Our server was excellent. We stayed on a Tuesday and there was a fabulous date menu with 4 courses and great champagne included. The bread was fabulous. We ordered the stuffed mushrooms, choppped salad, delicious steak and Bolonaise pasta all for $109. Huge bowl of pasta we took some to go because we were stuffed. We had carrot cake for dessert yummy! Great stay I would definitely recommend it!
10
carey
19. Juni 2025
·
Aufenthalt am 1 Nacht
We enjoyed that everything was in one place . It was nice to have the bars and restaurant in one area.
We enjoyed that everything was in one place . It was nice to have the bars and restaurant in one area.
8
Juliet
25. März 2025
·
Aufenthalt am 1 Nacht
Love the room!! Did not care for the onsight restaurant Centro.
Love the room!! Did not care for the onsight restaurant Centro.
6
Shakia
3. März 2024
·
Aufenthalt am 1 Nacht
It was a beautiful hotel; the food was horrible and, the towels felt like rocks, and there was no electricity in the bathroom. The food was the most disappointing part, especially for the price.
It was a beautiful hotel; the food was horrible and, the towels felt like rocks, and there was no electricity in the bathroom. The food was the most disappointing part, especially for the price.
10
Jeannie
26. März 2023
·
Everything about our stay was fantastic -- the room amenities, huge soaking tub and shower, nice seating area and fireplace, beautiful lighting. The doors sliding open to the bedroom in front of the tub are cool. It's the quietest hotel I have ever stayed in-- we never heard anyone the whole time we were there and the property was almost sold out. The food at the on property restaurant was delicious and the service amazing. The Vault bar is such a cool place with incredible cocktails. Everyone we interacted with has wonderful customer service, and the valet was great even though the weather was terrible that night. The hotel allowed us to hold our bags at the front desk after checkout so we could go to brunch down the street before taking the car out of valet. Overall an amazing experience, I would stay here over and over again.
Everything about our stay was fantastic -- the room amenities, huge soaking tub and shower, nice seating area and fireplace, beautiful lighting. The doors sliding open to the bedroom in front of the tub are cool. It's the quietest hotel I have ever stayed in-- we never heard anyone the whole time we were there and the property was almost sold out. The food at the on property restaurant was delicious and the service amazing. The Vault bar is such a cool place with incredible cocktails. Everyone we interacted with has wonderful customer service, and the valet was great even though the weather was terrible that night. The hotel allowed us to hold our bags at the front desk after checkout so we could go to brunch down the street before taking the car out of valet. Overall an amazing experience, I would stay here over and over again.
10
Douglas
23. Sept. 2025
·
Aufenthalt am 1 Nacht
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar. I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience. I will definitely be staying again in the future.
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar. I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience. I will definitely be staying again in the future.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
10
Holly
letzte Woche
·
Aufenthalt am 1 Nacht
Robert and his staff were amazing. We were treated exceptionally by everyone we encountered. The hotel was unique and just what I was looking for. The food was delicious and the location perfect. We are already planning another trip. Highly recommend!
Robert and his staff were amazing. We were treated exceptionally by everyone we encountered. The hotel was unique and just what I was looking for. The food was delicious and the location perfect. We are already planning another trip. Highly recommend!
10
Chris
letzte Woche
·
Aufenthalt am 4 Nächte
My experience was great! The staff was very helpful and the property was clean! Also, some of the staff got jokes!!! I'll definitely book it again next time!
My experience was great! The staff was very helpful and the property was clean! Also, some of the staff got jokes!!! I'll definitely book it again next time!
8
Jennifer
vor 2 Wochen
·
Aufenthalt am 2 Nächte
We had multiple issues with our room at check in on Friday evening, it was frustrating to say the least. On Saturday morning I spoke to Priscilla at the front desk and she was so kind and helpful. She made the manager aware of the difficulties we experienced and he was also attentive and made sure the rest of our stay was wonderful.
We had multiple issues with our room at check in on Friday evening, it was frustrating to say the least. On Saturday morning I spoke to Priscilla at the front desk and she was so kind and helpful. She made the manager aware of the difficulties we experienced and he was also attentive and made sure the rest of our stay was wonderful.
10
David
vor 2 Wochen
·
Aufenthalt am 2 Nächte
Amazing baseball game weekend. Read bad reviews about the hotel and decided to try it anyway. My wife and I were not disappointed! Visted the vault and the Eden. We loved them both. If I had to critique anything it would be in the vault. There was a slight odor as we stepped of the elevator which seem to disappear as we got closer the the vault and the thing is the bartender wasn't keying in on our empty drink glasses at the bar even though it was not that busy. But neither of those keep us rating the hotel the way we did.
Amazing baseball game weekend. Read bad reviews about the hotel and decided to try it anyway. My wife and I were not disappointed! Visted the vault and the Eden. We loved them both. If I had to critique anything it would be in the vault. There was a slight odor as we stepped of the elevator which seem to disappear as we got closer the the vault and the thing is the bartender wasn't keying in on our empty drink glasses at the bar even though it was not that busy. But neither of those keep us rating the hotel the way we did.
8
Daryl
vor 4 Wochen
·
Aufenthalt am 1 Nacht
I had a fantastic stay at this hotel. The room was spotless, cozy, and well-kept, creating a serene atmosphere. The staff was incredibly friendly and helpful, making check-in and check-out seamless. The hotel’s location was also a major plus, offering easy access to nearby restaurants and attractions. There were a few minor areas for improvement, but nothing that detracted from the overall experience. In conclusion, I thoroughly enjoyed my stay and would definitely recommend this hotel to others.
I had a fantastic stay at this hotel. The room was spotless, cozy, and well-kept, creating a serene atmosphere. The staff was incredibly friendly and helpful, making check-in and check-out seamless. The hotel’s location was also a major plus, offering easy access to nearby restaurants and attractions. There were a few minor areas for improvement, but nothing that detracted from the overall experience. In conclusion, I thoroughly enjoyed my stay and would definitely recommend this hotel to others.
Richtlinien der Unterkunft
Check-in
Check-out
Von 16:00 bis 02:00
Vor 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Sofortige KI-Antworten basieren auf den Informationen des Hotels.
Preise für kommende Reisedaten
September 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Oktober 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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Günstiger
Teurer
Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-09-17: NO DATA
- 2026-09-18: 773.3639731583863USD
- 2026-09-19: 617.3582325047608USD
- 2026-09-20: 242.50620486799625USD
- 2026-09-21: 237.87719093023685USD
- 2026-09-22: 476.9170032686463USD
- 2026-09-23: NO DATA
- 2026-09-24: 238.2552117565613USD
- 2026-09-25: 315.6890734180298USD
- 2026-09-26: 661.6365423147583USD
- 2026-09-27: 209.5410458778534USD
- 2026-09-28: 295.8174834919739USD
- 2026-09-29: 325.54456389202886USD
- 2026-09-30: 326.09673818856817USD
- 2026-10-01: NO DATA
- 2026-10-02: 258.8061787097626USD
- 2026-10-03: 287.42168328771976USD
- 2026-10-04: 181.23631214772035USD
- 2026-10-05: 248.54972576962282USD
- 2026-10-06: 355.56993810772707USD
- 2026-10-07: 354.27551164151004USD
- 2026-10-08: 191.64917422338868USD
- 2026-10-09: 286.46362920941164USD
- 2026-10-10: 334.6919259169007USD
- 2026-10-11: 181.23631214772035USD
- 2026-10-12: 247.8700512536316USD
- 2026-10-13: 334.3967819831543USD
- 2026-10-14: 382.3442142214966USD
- 2026-10-15: 229.1694824208069USD
- 2026-10-16: 259.19235423033143USD
- 2026-10-17: 403.6437856062012USD
- 2026-10-18: 181.23631214772035USD
- 2026-10-19: 267.75592064428713USD
- 2026-10-20: 295.8174834919739USD
- 2026-10-21: 295.8174834919739USD
- 2026-10-22: 219.81562813824465USD
- 2026-10-23: 239.231377655777USD
- 2026-10-24: 258.4020663617249USD
- 2026-10-25: 181.23631214772035USD
- 2026-10-26: 229.87136360417176USD
- 2026-10-27: 286.46362920941164USD
- 2026-10-28: 286.46362920941164USD
- 2026-10-29: 238.88468065498355USD
- 2026-10-30: 229.1694824208069USD
- 2026-10-31: 258.4020663617249USD
- 2026-11-01: 181.23631214772035USD
- 2026-11-02: 190.59018392962648USD
- 2026-11-03: 287.3150072874756USD
- 2026-11-04: 286.46362920941164USD
- 2026-11-05: 220.1632701036072USD
- 2026-11-06: 268.5312290745392USD
- 2026-11-07: 267.75592064428713USD
- 2026-11-08: 181.23631214772035USD
- 2026-11-09: 181.5070269974213USD
- 2026-11-10: 334.91857741873173USD
- 2026-11-11: 367.0139140223694USD
- 2026-11-12: 267.75592064428713USD
- 2026-11-13: 306.7964668412476USD
- 2026-11-14: 307.30317784240725USD
- 2026-11-15: 190.59018392962648USD
- 2026-11-16: 200.24177204882815USD
- 2026-11-17: 238.51619697106935USD
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 21 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten; Bargeld wird nicht akzeptiert.
- Die Unterkunft bietet je nach Verfügbarkeit Zimmer mit Verbindungstür/nebeneinanderliegende Zimmer. Bitte wende dich mit deiner Anfrage direkt an deine Unterkunft. Die Telefonnummer findest du auf der Buchungsbestätigung.
- In dieser Unterkunft sind Gäste jeglicher sexuellen Orientierung und Geschlechtsidentität willkommen (LGBTQ+-freundlich).
- Aufpreis für das nach Wunsch zubereitete Frühstück: ca. 8.00 USD bis 40.00 USD für Erwachsene und ca. 8.00 USD bis 40.00 USD für Kinder
- Parken mit Parkservice: 57.00 USD pro Nacht (Pauschalgebühr)
- Gebühr für Haustiere: 100 USD pro Unterkunft, pro Aufenthalt plus eine einmalige Reinigungsgebühr in Höhe von 100 USD
- Assistenztiere sind von den Gebühren ausgenommen
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Nichtraucher-Zimmer
Zimmerservice
Parkservice
Chemische Reinigung
Dienstleistungen
Chemische Reinigung
Reinigung
Bankett-Ausstattung
24-Hour Front Desk
Concierge Services
Aktivitäten
Terrasse
Fitness Center (nearby)
Internet
Kostenloses W-LAN
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Verkaufsautomaten
Parkmöglichkeiten
Parkmöglichkeiten
Parkservice
Parking Onsite