Name: JEN Singapore Orchardgateway by Shangri-La
Address: 277 Orchard Road #10-01, Singapore, SG
Price range: 195 US$–284 US$ per night
Rating: 8.88

Hvad siger gæsterne

JEN Singapore Orchardgateway by Shangri-La får stor ros for sin uovertrufne beliggenhed på Orchard Road med direkte adgang til MRT og en fremragende tagpool med udsigt over byens skyline, samt generelt rene, komfortable værelser og venlig service, der ofte overgår forventningerne.

Morgenmaden er bredt anerkendt for sin kvalitet og udvalg, men der er ofte kø i spidsbelastningsperioder. Værelserne har tendens til at være små med begrænset opbevaringsplads, og frostet glas i badeværelserne reducerer privatlivet; nogle gæster bemærker også muggen aircondition eller støj fra nærliggende byggearbejde om dagen. Støvsugning er generelt god, men der forekommer lejlighedsvise mangler, og adgang til værelserne kræver skift af elevatorer, hvilket nogle finder besværligt. Overordnet set kan man forvente en velfungerende bybase, der er velegnet til sightseeing og shopping.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Faciliteter

Tagpoolen med infinity-kant og udsigt over byen er en gennemgående højdepunkt; nogle bemærker dog, at den kan blive overfyldt, liggestolene er begrænsede, og priserne i poolbaren er høje. Club lounge og nyttige faciliteter som livreddere og brusefaciliteter efter check-out er værdsat; fitnesscenteret er lille, og der forekommer lejlighedsvis vedligeholdelse.

Relaterede gæsteanmeldelser

10

Jeremy

22. sep. 2025

·

Overnattede 2 nætter

Un établissement très bien situé, desservi par le métro qui se situe juste en dessous un très gros avantage. La piscine est superbe juste dommage que les places avec transat sont très vite limitées. Il y’a pas mal de choix concernant le petit déjeuner.

8

Paul

5. nov. 2025

·

Overnattede 2 nætter

The room was spotless, modern and well-appointed. The hotel is in a great location for shopping on Orchard Road, and the MRT (Subway) entrance is conveniently located right next to the hotel entrance. Very convenient and easy way to travel anywhere in Singapore. The rooftop bar and pool is great t relacx after a days sight seeing.

8

DAVID

5. dec. 2025

·

Overnattede 4 nætter

19th floor lounge nice

8

Ryszard

27. maj 2024

·

Overnattede 3 nætter

Pool are in repairs,Not too many lounge chairs to relax. Breakfast, lunch, dinner buffet over price. Towels in rooms show heavy usage .

10

TAS

6. maj 2024

·

Overnattede 4 nætter

They have complimentary use of the shower room after checking out which was ideal considering the hyper humid weather in Singapore.

8

paul

18. apr. 2025

·

Overnattede 3 nætter

Housekeeping was efficient. Nice rooms but drain in the shower was quite noisy. Great rooftop pool if you want the infinity pool experience. Drinks were a bit overpriced at the Tiki bar and no happy hour on the weekend! :-(

8

Tore

3. dec. 2024

·

Overnattede 4 nætter

Veldig bra hotell,men det var vedlikehold på det største bassenget

10

Raymond

22. nov. 2025

·

Overnattede 1 nat

vERY CLEAN ROOM WITH SPECTACULAR ROOFTOP SWIMMING POOL WITH VIEWS AND LEISURE AREA

8

BRADLEY

8. okt. 2025

·

Overnattede 5 nætter

Good but small. Not enough pool lounges. If not up to pool early, no lounge/shade so too hot to stay up there. Tiny gym. Great breakfast. Club room average. Not bad overall but not awesome either.

10

Natalie

25. okt. 2025

·

Overnattede 6 nætter

The hotel was spotless and the staff super-helpful. I recommend the rooftop pool & bar. The food (particularly the chicken satay) is great. The Club upgrade was worth it as well. My room was on the 18th floor and it was very peaceful in the Club Lounge at breakfast.

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Rengøring

De fleste gæster beskriver værelser og fællesarealer som meget rene. Et mindre antal rapporterer mangler ved rengøringen eller lugte (f.eks. hår på badeværelser, pletter, der ikke bliver renset hurtigt, muggen aircondition og noget slidt sengetøj).

Relaterede gæsteanmeldelser

10

Barry

18. jan. 2026

·

Overnattede 2 nætter

Extremely clean room and facilities, plenty of amenities and a very professional and personable staff

6

Sritala

28. sep. 2023

·

Overnattede 2 nætter

Dirty

8

Catherine

30. okt. 2024

·

Overnattede 5 nætter

Lovely hotel and gorgeous pool. Wonderful location. The only reason I gave it a 4 was that it took 3 days, and a request from us, for them to mop up a stain on the floor. The stain was there when we arrived.

4

Ho Yan

18. jan. 2025

·

Overnattede 3 nætter

The washroom has no area to change clothes, only a sliding door to cover. We found hair in the shower tub. The scene has been blocked by another building.

10

Eric

1. nov. 2023

·

Overnattede 3 nætter

Hotel location is very convenient to tourists with the Somerset MRT station right below it. Room is good size, modern, clean, and comfortable. Staff at the lobby were very helpful and courteous. Rooftop infinity pool is just very very comfortable.

10

Raphael

30. jul. 2025

·

Overnattede 2 nætter

Auf einer längeren Asienreise haben wir zuerst 3 Nächte und später 1 Nacht in Singapur im JEN Hotel verbracht. Besonders geschätzt haben wir die zentrale Lage mit einer „eigenen“ U-Bahn Station. Das Zimmer war ordentlich gross. Es könnte noch etwas sauberer sein. Sehr genossen haben wir den Pool im 19. Stock mit einer herrlichen Aussicht über die Stadt.

8

Charmaine

24. jun. 2025

·

Overnattede 2 nætter

Hotel is in an excellent location on Orchard Road for keen shoppers. Next to Orchardgateway Shopping Centre which has many food outlets as well. Entrance to Somerset subway station directly below the hotel. Great rooftop pool and gym with good size changing rooms. King city view room is as described. The room was clean and has filter water tap, shampoo, conditioner, hand and body wash, hairdryer, ice bucket, kettle, tea and coffee. Universal power outlet and USB charging ports on the desk. A safe inside the wardrobe. King bed very comfortable. The room itself is on the warmer side as airconditioning is controlled centrally (so to be energy efficient). Only minor negative is demolition happening in the construction site across the road so we can hear the noises in the morning.

6

mika

14. aug. 2025

·

Overnattede 4 nætter

立地とプールに惹かれて予約。写真通りプールからの眺めは良く、子供も喜んで滞在中3回ほど入った。プールサイドでプール用タオルをかりれる。立地も駅すぐだったので、観光や買い物に疲れたら一度休憩に帰ってきたりできて良かった。有名バクテーも近いし、313のフードコートも良かった。朝食は追加料金を考えてもまぁまぁ納得できる内容で、4泊したが飽きる事なく食べれた。いくつかは日替わりで変更になるし、麺類も毎日変わった。子供がいると早起きして外に朝食を食べに行くのは中々難しいので子連れは朝食付きが良いと思う。肝心の部屋はスーペリアを予約したが、27㎡あるとは思えない狭さ。小学生の子供と3人利用だったのでソファーベットをセットしてもらったが、部屋が狭くなるので結局一日だけ利用して後はソファーとして利用した。スーツケースはなんとか2つ広げられた。バスルーム周りだが、洗面台は部屋からしきりもなく、壁はもはやシャワールームの扉。脱ぎ着は丸見え。トイレもコツのいるウォシュレットがついているものの全面半透明の壁と扉。よほど深い中じゃないと、この水周りは嫌だと思う。ただ、清潔感はある。部屋もバスルーム周りも毎日掃除に入ってもらった。洗面台に飲料専用の蛇口があるので毎日その水でポカリを作り、飲料代を節約した。夏休み中の宿泊だったが、それを考慮しても一泊朝食付きで4万は高い。今回プールに惹かれて選択したが、この価格ならば次のリピートはない。

10

Luis Manuel

7. dec. 2025

·

Overnattede 2 nætter

Clean, location

8

Linda

28. jan. 2026

·

Overnattede 2 nætter

Room was clean, friendly staff

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Værelser

Værelserne er moderne og komfortable, men på den lille side med begrænset opbevaringsplads; udsigten er ofte god, og sengene er generelt komfortable, selvom fastheden varierer. Flere nævner, at frostet glas i badeværelserne reducerer privatlivet, lejlighedsvis muggen aircondition og støj fra nærliggende byggearbejde om dagen.

Relaterede gæsteanmeldelser

6

Cissy

31. dec. 2024

·

Overnattede 2 nætter

This hotel is conveniently located with lots of shopping and restaurants around. However it is quite busy and not the most relaxing accommodation. The main problem is the room is rather small with little room for luggage and packing. The other issue was the smell in the room, esp. when AC is running slower and the fan is pushing out very stuffy musky air. The duct probably need a proper cleaning.

10

Chi

24. dec. 2025

·

Overnattede 3 nætter

Excellent Club access on the 19th floor. Complement to the chef and staff! Rooms are clean with nice views. Only one slight complaint is the bed is way too hard. In retrospect, I should’ve inquire if they can provide a mattress topper.

8

Michael

28. apr. 2025

·

Overnattede 3 nætter

Das Jen ist ein schönes Hotel direkt auf der Haupteinkaufsstraße Singapurs gelegen. Das Hotel befindet sich in einer Mall mit vielen Shopping & Essensmöglichkeiten. Weiteres Plus ist die MRT die direkt in der Mall zugänglich ist, wodurch man sich super in Singapur bewegen kann. Die Angestellten im Hotel waren freundlich, die Sauberkeit der Zimmer gut. Langsam aber sicher sind die Zimmer aber etwas in die Jahre gekommen und brauchen mal wieder ein kleines refreshing. Riesiges Plus ist und bleibt der tolle Infinity Rooftop Pool, der ist wunderschön und lädt mit tollem Blick bis zum Marina Bay Sands zum verweilen ein. Insgesamt hatten wir eine tolle Zeit und können das Hotel empfehlen.

6

Yee Yin

30. aug. 2025

·

Overnattede 1 nat

Room is clean and bright. Not much of a view for my room. Separate toilet and shower cubicle. Have to wear your clothes outside so not much privacy if not alone

10

Charlotte

4. aug. 2025

·

Overnattede 3 nætter

Great location right in the heart of a shopping district. Room was practical for a city hotel with a comfortable bed, not much privacy in the frosted glass bathroom. Rooftop pool was a huge benefit and turned out to a good vantage point to watch the fireworks. They were also really flexible at check out, allowing us to use the pool and shower facilities before our evening flight.

8

Charmaine

24. jun. 2025

·

Overnattede 2 nætter

Hotel is in an excellent location on Orchard Road for keen shoppers. Next to Orchardgateway Shopping Centre which has many food outlets as well. Entrance to Somerset subway station directly below the hotel. Great rooftop pool and gym with good size changing rooms. King city view room is as described. The room was clean and has filter water tap, shampoo, conditioner, hand and body wash, hairdryer, ice bucket, kettle, tea and coffee. Universal power outlet and USB charging ports on the desk. A safe inside the wardrobe. King bed very comfortable. The room itself is on the warmer side as airconditioning is controlled centrally (so to be energy efficient). Only minor negative is demolition happening in the construction site across the road so we can hear the noises in the morning.

10

Aaron

26. okt. 2025

·

Overnattede 1 nat

Fantastic location especially if catching the MRT/ public transport. Great rooms and love the vibe of the hotel. Clean, the AC did smell abit musty if set to a mid temperature, only at 16 did it not smell. Otherwise great place!

6

Maria Del Mar

27. sep. 2024

·

Overnattede 3 nætter

Rooms are somewhat outdated which makes the hotel overprice.

8

Sandra

5. nov. 2025

·

Overnattede 1 nat

Room tiny compared to the picture advertised and price charged at the hotel reception also higher than advertised on hotels.com

10

Lana

11. nov. 2024

·

Overnattede 3 nætter

Amazing pool, room size can be limiting for a family of 4-5, location is super and staff really friendly.

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Service

Personalet roses bredt for at være venligt, professionelt og imødekommende, med tidlig check-in og opmærksomme gestus. Gentagne ulemper inkluderer langsom eller uensartet check-in/ud, begrænset hjælp med bagagen og lejlighedsvise uhjælpsomme interaktioner.

Relaterede gæsteanmeldelser

10

Majella

20. feb. 2026

·

Overnattede 4 nætter

Service was top notch!

10

Ka Hoo

16. nov. 2025

·

Overnattede 4 nætter

Location is great and the staff is super friendly

8

Zhi Xuan

6. apr. 2025

·

Overnattede 2 nætter

I had a staycation at this hotel, which is conveniently located next to Orchard Gateway, and near 313@Somerset and Orchard Central. The nearest MRT station is Somerset. The check-in process was smooth. The receptionist on the first floor was friendly and directed me to the 10th floor. The staff who checked me in was both professional and welcoming. However, the service during checkout was inconsistent. I was disturbed at 9 AM by room service knocking on the door, asking if I needed room service, despite having the "Do Not Disturb" sign on. It made me question if the sign was effective. The day before checkout, I inquired about a late checkout, and the receptionist confirmed I could check out at 1:30 PM. However, around 1 PM, I received a call asking if I was checking out or staying another night since the system didn’t show the late checkout. It seemed there was a communication breakdown. The room was clean, though there was an odd smell near the entrance, likely from one of the furniture pieces. The bathroom and toilet were clean, with well-stocked hygiene kits. Coffee and tea packs were available as well. There was an ice maker and vending machine near the lift lobby. I also enjoyed the pool, where lifeguards were present for safety. When the weather turned bad, they made sure we were safe. I had drinks and snacks while enjoying a great view beside the pool.

10

Joyce

12. feb. 2026

·

Overnattede 6 nætter

The staff is very courteous and helpful with our inquiries. The property is conveniently located to transportation and restaurants. We really enjoyed our 123 bus ride to Sentosa right steps away from the property.

10

Jayson

1. nov. 2025

·

Overnattede 7 nætter

The staff were great, especially Shirley in the restaurant, she was extremely helpful and friendly.

10

AURELIAN

15. feb. 2025

·

Overnattede 7 nætter

The most attentive service ever, staff going out of their way to accommodate every request and even guessed at our needs before we mentioned them.

8

Sharon

11. okt. 2023

·

Overnattede 4 nætter

I stayed at others Jen Hotel before. I don't know why this hotel there was no one assist you when you arrived at the front entrance from the taxi? I have 1 big luggage, small, and my hand carry. the hotel luggage cart was too small for all my luggage. I am sure they can see me from inside that I was having difficulty to load my luggage. I end up had a cut on my leg and hurt my right arm. This is not what you will expect from a hotel like Jen? The 2nd issue was when I finally went to the receptionist for check in. I told the lady that I would like to have a room the near the lift, due to my leg problem and big luggage. She said no problem. The room that she put me in was all the way to the end of the floor. I have to went downstairs and ask to change to a different room. something like this should not happened or she should ask me first. Very disappointed.

2

Ai Ling

15. jan. 2025

·

Overnattede 5 nætter

Check-in and room condition were satisfactory, and housekeeping was excellent. However, I was very disappointed with the service provided by the front desk staff, Ira, during check-out. I had requested my invoice to be sent via the hotel robot between 8am and 830am, as confirmed both during check-in and in a call the night before. Unfortunately, it was not delivered, and I had to go to the front desk to retrieve it. The line moved slowly, and when it was my turn, Ira realized the invoice had not been properly sent. What was most disappointing was her lack of an apology for the inconvenience caused or acknowledgment of the delay. Instead, she explained her side of the issue without addressing my concerns. When I pointed out the absence of an apology, she smirked, which I found unprofessional and dismissive. As a loyal guest who stays at Hotel Jen over 60 nights a year, this experience was below the usual standard. I hope the hotel will work on improving follow-through with guest requests and ensuring front desk staff respond with professionalism and empathy.

6

Maria Cristina

25. jan. 2025

·

Overnattede 2 nætter

Staff is not as friendly as most hotels in Singapore

10

RANDOLPH

1. feb. 2025

·

Overnattede 2 nætter

Very nice and accommodating. Let us have an early check in. Offered a shower to freshen up. Great service.

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Lokation

Ekstremt centralt beliggende på Orchard Road med direkte adgang til Somerset MRT og tilstødende indkøbscentre, hvilket gør transport, shopping og spisning meget nemt. Mange sætter pris på at kunne bevæge sig rundt indendørs i regnvejr.

Relaterede gæsteanmeldelser

10

Paul

10. feb. 2026

·

Overnattede 4 nætter

Great hotel with Somerset MRT directly underneath, we took a Grab on arrival £13 to hotel but going back to the airport we were well versed with using the MRT after 4x days of visiting, so we took the MRT back £2! Hotel has a great rooftop pool open till 10pm & the rooms were immaculate with daily cleaning. The hotel were aware of our birthday’s & we had a large bed decoration & treats provided for us on arrival, our hotel mirror had hand decorations/artworks from the hospitality team…. Just a fabulous experience. We ate breakfast in the shopping centre below the hotel everyday (Tim Hortin’s & bakery’s & others, there is so much choice of eating & clothes shopping if you forget anything & a 7/11 for water, juice etc). Thanks so much to the team at the Jen x x if you are looking at this hotel for a stay in Singapore please do not hesitate, it’s a fabulous spot.

10

Toni

11. nov. 2025

·

Overnattede 5 nætter

Mall, restaurants and subway (MRT) just next door. Very good location. Liked a lot swimming pool, on roof 18th floor. Friendly and helpful staff. Would go again

10

Luca

15. jul. 2025

·

Overnattede 5 nætter

Very central. Direct lift access to the MRT and Orchardgateway. Rooms were very clean and made nicely every day. Breakfast buffet is quite good but we only made use of it once.

10

Rohana

22. dec. 2025

·

Overnattede 2 nætter

Cosy hotel that is located so conveniently in Orchard Road (close to Somerset MRT) with plenty of shopping and food options (even halal food).

10

Kon

11. maj 2025

·

Overnattede 5 nætter

Hotel is right above the Somerset MRT station. Lots of shopping center and restaurants in that area. Very convenient.

8

Fong

25. dec. 2025

·

Overnattede 1 nat

Clean room and very good location at heart of Orchard Road. Highly recommended for all ages.

10

Daniel

22. jun. 2024

·

Overnattede 5 nætter

The hotel location is in the center of Singapore with easy access to all the tourist attractions. It’s also adjacent to the Orchard mall with tons of options for dining and shopping making this hotel and favorable option for families with small children. It was super easy and affordable to call a Grab car or taxi. No need to rent a car. This staff is amazing, they literally turn down the room and vacuum every day. The roof top pool and restaurant is awesome. You have spectacular views with an infinity pool that has jets to massage your body. Five star accommodations and service. Will stay here if we ever return to Singapore.

10

Oscar M

29. maj 2025

·

Overnattede 3 nætter

Incrível. Excelente localização, perto da estação de metro, perto de Shoppings e ruas comerciais.

10

Grandage Family

29. jul. 2025

·

Overnattede 4 nætter

Great location so close to MRT

10

Gordon James

11. nov. 2025

·

Overnattede 5 nætter

An excellent, centrally located hotel that is a great advert for Singapore

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Spisning

Morgenbuffeten fremhæves ofte for sin kvalitet og udvalg. Ulemper inkluderer køer og støj i spidsbelastningsperioder, begrænset udvalg af specialkost og dyre eller tidligt lukkende poolbar/roomservice.

Relaterede gæsteanmeldelser

8

Donna

5. dec. 2025

·

Overnattede 3 nætter

Clean room, friendly staff. Breakfast options could be improved. Pool bar menu a bit pricey - drinks had more ice than alcohol.

8

A

3. jun. 2025

·

Overnattede 2 nætter

Top class hotel in Singapore (but of course you pay for it). Queues for breakfast could be long from 800-830

10

Eleanor

29. okt. 2025

·

Overnattede 4 nætter

Very convenient location for transport and food options. Rooftop was the highlight. Staff were extremely helpful. Breakfast was absolutely amazing, so much variety and it tasted amazing.

10

Choo

8. dec. 2025

·

Overnattede 2 nætter

Everything in this hotel was great. We stay at the family deluxe room and it was really big. The location is excellent for food and shopping. The breakfast was great and the staffs was well-organised to bring guest to the table. Overall this is a excellent hotel and I will definitely recommend you to stay here.

10

Johanna

22. nov. 2023

·

Overnattede 5 nætter

Great Hotel in the center of Singapore with an amazing pool and stunning breakfast buffet. Super clean and friendly staff.

8

Reena

22. maj 2025

·

Overnattede 1 nat

Would be good to have more vegan no onion no garlic food options at breakfast.

10

adrian

16. nov. 2025

·

Overnattede 3 nætter

Slick service, great breakfast and well located

10

Lidia

9. dec. 2025

·

Overnattede 3 nætter

Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.

10

Tan

7. nov. 2025

·

Overnattede 7 nætter

Great hotel, great location, great breakfasts

8

Julia

22. aug. 2025

·

Overnattede 4 nætter

Leider glich die Atmosphäre beim Frühstück einer Kantine/Mensa, es war sehr laut sehr wuselig. Und man musste sehr lange warten einen Tisch zu bekommen. Da hätte das Hotel weitere Möglichkeiten zur Verfügung stellen müssen. Die Lage war sehr gut, direkt an Grenzen waren mehrere Shopping Malls mit guten food Cornern.

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Måned	Gennemsnitlig pris
januar	223 US$
februar	256 US$
marts	215 US$
april	223 US$
maj	207 US$
juni	204 US$
juli	235 US$
august	235 US$
september	222 US$
oktober	289 US$
november	356 US$
december	242 US$

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $281
18 $238	19 $238	20 $263	21 $235	22 $237	23 $236	24 $236
25 $235	26 $257	27 $239	28 $284	29 $250	30 $235	31 $250

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $216	2 $229	3 $237	4 $199	5 $225	6 $204	7 $195
8 $216	9 $203	10 $199	11 $199	12 $195	13 $224	14 $267
15 $228	16 $264	17 $276	18 $244	19 $239	20 $242	21 $216
22 $225	23 $236	24 $256	25 $268	26 $228	27 $225	28 $195
29 $221	30 $216

JEN Singapore Orchardgateway by Shangri-La

Priser på JEN Singapore Orchardgateway by Shangri-La

Gennemsnitlige månedlige priser

Om dette overnatningssted

Lokation

Værelsesmuligheder

Club-værelse - 1 kingsize-seng (Panorama)

Club-værelse - 1 kingsize-seng

Superior-værelse - 1 kingsize-seng - byudsigt

Superior-værelse med 2 enkeltsenge - byudsigt

Superior-værelse med 2 enkeltsenge

Deluxe-værelse (Family)

Club-værelse med 2 enkeltsenge

Club-værelse - 1 kingsize-seng (Deluxe)

Deluxe-værelse - 1 kingsize-seng

Superior-værelse - 1 kingsize-seng

Gæsteanmeldelser af JEN Singapore Orchardgateway by Shangri-La

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Hvad siger gæsterne

Overnatningsstedets retninglinjer

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