Bed+Art Milano Centrale

Arrivés après 20h nous avons dû payer un supplément de 20€, ce qui certes est écrit sur la page de l’hôtel mais ce qui est très surprenant. (réalisé qu’après avoir réservé sans annulation possible) L’hôtel se situe dans un ancien bâtiment de bureau, hormis le supplément à payer l’arrivée (sans réception, tout se fait via whatsapp) s’est déroulée aisément. L’hôtel est joliment décoré, le lit était confortable, la clim fonctionnait bien.

Wonderful stay if you are looking for peace, space, and quietness. Close to good eats and the train station in a friendly neighborhood.

Relaxed Hotel, Nice staff.. and it is close to the central station in milano

Très bon emplacement. Bonne communication avec l'hôtelier. Attention l'annonce du site hotels.com est mensongère. Il n'y a pas de prestation de petit déjeuner ni inclus, ni optionnelle. --> l'agent d'hotel.com contacté pour essayer de resoudre ce problème a été de mauvaise foi. Mais cela n'est pas de la faute de l'hôtelier qui a découvert le problème avec nous.

My experience involved bed bugs, responsive staff, but ultimately a bad experience. To shorten the story, we arrived late at night, and the hotel was accommodating. Went to bed before checking for bugs, woke up a couple hours later with nearly 100 bites. The staff was very responsive even in the middle of the night to help me find a pharmacy and booked me a new hotel. I appreciate this; however, they did not want to take responsibility for the bugs and instead of apologizing for the experience, complained to me about the headache and cost it was for them, stating I could have brought the bugs in my suitcase (which is highly unlikely considering they were not there in my suitcase at home, and there were enough bites to indicate at least 20 bugs would have hitched a ride in my suitcase on the airplane). I regret being too sleepy to check for bugs so that I could be 100% confident they were there from the start. Again, the hotel was responsive, but I did not receive an apology or refund and had to go to a doctor for shots and medication for the bites, spend money and time washing clothes, and buy a new suitcase. Bed bugs are an unfortunate part of travel and doing business in hospitality.