United Lodge Hotel

Arrived early to such a friendly welcome. Able to leave our bags before check in. Checked in and bags were already in the room, amazing staff and service. Room was spacious enough, very clean, snacks and drinks provided. Iron, ironing board and hair dryer in room. Television in room. Fan in the room which was a godsend in 30+° heat. Comfortable bed, slept so so well. Such a warm welcome, beautiful building and room. Will definitely book again. Highly recommend. Thank you

It was an extremely hot day and I was provided with a fan which was hugely appreciated. The reception team were lovely and the room had everything I needed including a fridge

Hotel was maybe 5/10 enough but the staff are incompetent to the point of fraudulence. I extended my stay online and then staff told me they put the wrong price online so I had to pay the extra £350. I was tired because they had just woken me up to tell me this and I didn’t want to argue so I just did it. I should have just left then and there. The guy at the counter kept asking me to pay for the extended stay, and then when I tried to pay for it, he told me he had to text the manager and kept me waiting at the counter for 15 - 20 minutes before I said I was leaving. Later that day they came back to tell me I had to move rooms in the next 10 minutes because they had booked someone else into my room. Then I moved into my next room, which was less than half the size, and didn’t have a washing machine (my initial reason for booking). They kept knocking on my door in the mornings and waking me up, despite having my do not disturb sign on my door. The security or fire alarm was going off in the lobby for several days, and they had technicians working on it several times when I went through the lobby. The fire alarm went off in the middle of the night at one point, waking me up. There was construction next to my second room. The construction workers had been smoking outside throughout my stay and then the staff came to my bash on my door once again with my do not disturb sign up just to accuse me of smoking in the room

Hotel was maybe 5/10 enough but the staff are incompetent to the point of fraudulence. I extended my stay online and then staff told me they put the wrong price online so I had to pay the extra £350. I was tired because they had just woken me up to tell me this and I didn’t want to argue so I just did it. I should have just left then and there. The guy at the counter kept asking me to pay for the extended stay, and then when I tried to pay for it, he told me he had to text the manager and kept me waiting at the counter for 15 - 20 minutes before I said I was leaving. Later that day they came back to tell me I had to move rooms in the next 10 minutes because they had booked someone else into my room. Then I moved into my next room, which was less than half the size, and didn’t have a washing machine (my initial reason for booking). They kept knocking on my door in the mornings and waking me up, despite having my do not disturb sign on my door. The security or fire alarm was going off in the lobby for several days, and they had technicians working on it several times when I went through the lobby. The fire alarm went off in the middle of the night at one point, waking me up. There was construction next to my second room and I had the window open. The construction workers had been smoking outside throughout my stay and then the staff came to my bash on my door once again with my do not disturb sign up just to accuse me of smoking in the room.

Dear United Lodge Hotel & Apartments Team, I just wanted to take a moment to say thank you for such a fantastic stay. From the moment I arrived, the staff were incredibly welcoming, professional, and genuinely made me feel at home. The level of customer service really stood out — friendly, attentive, and always happy to help with anything needed. The hotel itself was spotless, well-maintained, and very comfortable. It’s clear that a lot of care and attention goes into ensuring guests have a pleasant and relaxing experience. Everything was clean, organised, and ran smoothly throughout my stay. What I appreciated most was the warm and inviting atmosphere. It didn’t just feel like a place to stay — it felt like a place where guests are genuinely valued. I would absolutely stay again without hesitation and will be recommending United Lodge Hotel & Apartments to others. Thank you once again for a great experience.