La Maison Royale - Westlands

this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.

Cool ..but limited in-house dinning

The restaurant was pleasant on the 5th floor, however, half the items on the menu were unavailable which was disappointing. This extended to the availability of drinks and beers which kept running out. bedroom was good, comfy bed and great shower

The best place with great hospitality. The only issue is with limited open area

Good service, good restaurant, has a gym, good location, safe, and friendly. The only issue that I had was that door key stopped working once time during my stay.

Very good hotel with an excellent breakfast. The area was fine but I would walk around at night. The restaurant was also good if you don't order the steak. The only complaint that I had was that there was no hot water. It was like warm.

I liked the rooftop bar and restaurant, but I didn’t so much enjoy the Wi-Fi because of how slow it works.

The staff were very professional, room service was excellent, dining options convenient,open 24 hours. Great location, close to malls, easy to get transportation to get around. The size of the room was okay for the price. I did not like the fact that they did not have a smart tv in my room, the gym looked crammed , not enough space between the machines. Otherwise, I would recommend the property. Special thanks to all the staff who served me.

Customer service is great, I like the fact that the restaurant is open 24 hrs, I arrived very late but still got delicious food. it is walk

Exceptional Service by staff, Front Desk friendly and welcoming, Room is large and specious. Breakfast buffet healthy, The only disappointment was the gym which had old treadmill that hardly worked and seemed unused or maintained.

Excellent i have quick laundry and the room is clean all the time

The bathroom is disgustingly dirty and the room in general was dusty checked in late was too tired to go look elsewhere.

Don't waste your time or money! Pictures do not represent what the actual place looks like. We checked into a run down room, linen on bed had some stains, the room needed better cleaning, it had wall stains from years of not being cleaned properly. Office chair was stained and very nasty. Tiles were missing by the sink, cabinetry knobs were very rusty. Sliding doors were missing a handle (to open, one must pull with finger through a hole). The door slider to the bathroom had not been cleaned out in a while and dirt had collected. The room telephone was missing cal out buttons. When we complained about the room, the front desk was very pleasant and accommodating, she truly tried her best to get our room changed, however, though not her fault, each room either had cockroaches crawling on the floor or the room was not clean. We

Old, broken down property with bad management and dubious cleaningness.

washroom they don't clean ofently

I like the environment and the cleanliness

The room was adequate and clean. I got value for the money paid.

Overall the condition wasn’t a luxury hotel or 4 star hotel. Room was filthy broken toilet no maintenance was done.

Spacious, clean and helpful staff

Staff very courteous and friendly. Room was clean and fresh

The hotel is in a nice area, Westland but the seems not very well maintained. The wifi was quite slow and the shower hose had limescale and the water rums on the side.

The room was good and the staff was polite, but there was a lot of noise throughout the night.

The hotel tends to be priced attractively, although it is definitely quite worn around the edges. Last time I stayed there I had to change rooms because the AC wasn't working. This has happened to a colleague of mine who stayed there as well. My main issue is that I have found the booking policies of the hotel very frustrating. I stayed there semi-frequently until recently, when I needed to change a booking. I asked at check-in how to amend the booking and was told it was no problem and I should simply come back later to sort it out. I did that and got told I couldn't amend the booking unless I did it through orbitz. I went online to orbitz and it was clear the hotel had elected to not refund any bookings, so orbitz simply directed me to talk to the hotel. I brought this up with the staff who proceeded to give me the runaround and told me to talk to the manager (who seemed to never be around when I was around). It was apparently my responsibility to chase the manager and the manager was not able to get back to me on this issue. Finally, on the day I was checking out, one of the staff members wrote me a 'credit note' stating that I could use it the next time I stayed to the hotel. Next time I stayed at the hotel, I presented the credit note, and was told it meant nothing and that the hotel didn't provide refunds. The funny thing is, I stayed at the hotel very regularly and the hotel was making good money off me. Their refund policy is a massive own goal.

2回泊まりましたが、部屋の設備に当たり外れがあるようです。1回目の部屋は冷蔵庫が壊れてたり、シャワールームのドアが開かなくなったりしました。 スタッフはとてもフレンドリーです。 昼間は歩ける場所ですが、大きいモールまではちょっと距離がありました。

We stay 1 day the rooms were big and the bed was very comfy

Very good hotel with an excellent breakfast. The area was fine but I would walk around at night. The restaurant was also good if you don't order the steak. The only complaint that I had was that there was no hot water. It was like warm.

ケニアに出張し、ナイロビに宿泊するときは必ずこのホテルに宿泊します。wifiがやや不安定なのが気になりますが、市内へのアクセス、高速道路を使って空港までのアクセスなど本当にすばらしい。ホテルの部屋は清潔で、かつ静かなので本当にゆっくり過ごせませす。価格もお手頃で、おススメできるホテルです。

I liked the rooftop bar and restaurant, but I didn’t so much enjoy the Wi-Fi because of how slow it works.

Spacious, clean and helpful staff

Et forfærdeligt sted. Bruser på badeværelse var i stykker kom næsten ingen vand, og det som kom sprøjtet alle andre steder hen så gulvet sejlede i vand, der manglede

I enjoyed my stay there. The staff went above and beyond to make sure I checked into the hotel where I was vs me having to go across town to where I mistakenly booked the room. The food was excellent, and the staff was even better.

Staff were extremely professional and kind. I felt like I was at home. They were very good at going the extra mile for you and the food presentation was exquisite!

It has everything I was looking for. It is not a 5 star. I stayed 3 times within 2 week period so I must say it is acceptable to me. I had 3 separate rooms. Staffs are very polite and caring. They came to replace my converter and my safe. Overall. Uber can tale you every where from this hotel.

The hotel tends to be priced attractively, although it is definitely quite worn around the edges. Last time I stayed there I had to change rooms because the AC wasn't working. This has happened to a colleague of mine who stayed there as well. My main issue is that I have found the booking policies of the hotel very frustrating. I stayed there semi-frequently until recently, when I needed to change a booking. I asked at check-in how to amend the booking and was told it was no problem and I should simply come back later to sort it out. I did that and got told I couldn't amend the booking unless I did it through orbitz. I went online to orbitz and it was clear the hotel had elected to not refund any bookings, so orbitz simply directed me to talk to the hotel. I brought this up with the staff who proceeded to give me the runaround and told me to talk to the manager (who seemed to never be around when I was around). It was apparently my responsibility to chase the manager and the manager was not able to get back to me on this issue. Finally, on the day I was checking out, one of the staff members wrote me a 'credit note' stating that I could use it the next time I stayed to the hotel. Next time I stayed at the hotel, I presented the credit note, and was told it meant nothing and that the hotel didn't provide refunds. The funny thing is, I stayed at the hotel very regularly and the hotel was making good money off me. Their refund policy is a massive own goal.

I am giving a bad review for this hotel that I've stayed at multiple times in the past year. This time round I had a very clean and prepared room, with a used condom on the floor. I then got put into a room that had no water. Following that, I tried to reduce my stay due to a fluctuation in my itinerary and while the staff were great they had no ability from management whom I never saw once, and proceeded to charge me the full amount. Absolutely despicable management. Won't ever return.

Good service, good restaurant, has a gym, good location, safe, and friendly. The only issue that I had was that door key stopped working once time during my stay.

This hotel, despite good friendly front of house staff is definitely past it's former glory. Despote some positives, just too many issues across several areas: service, billing, room facilties, cleanliness, poor maintenance and general aire of needing a refurbishment.

I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer. No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well. I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good. I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem. I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses. But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way. Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct. Have a nice time in Kenya. But if you might want to try a different hotel.

The staff were very professional, room service was excellent, dining options convenient,open 24 hours. Great location, close to malls, easy to get transportation to get around. The size of the room was okay for the price. I did not like the fact that they did not have a smart tv in my room, the gym looked crammed , not enough space between the machines. Otherwise, I would recommend the property. Special thanks to all the staff who served me.

Staff very courteous and friendly. Room was clean and fresh

Had a nice stay at the hotel, quite area staff very helpful, would be better to have had a smart TV in the room as the reception for normal channels not great.

The staff was very helpful, welcoming and friendly, I liked the fact that there is a restaurant on the premises. The location gave me easy access to other business in the area.

2回泊まりましたが、部屋の設備に当たり外れがあるようです。1回目の部屋は冷蔵庫が壊れてたり、シャワールームのドアが開かなくなったりしました。 スタッフはとてもフレンドリーです。 昼間は歩ける場所ですが、大きいモールまではちょっと距離がありました。

Good service, good restaurant, has a gym, good location, safe, and friendly. The only issue that I had was that door key stopped working once time during my stay.

Bra läge och prisvärt. Utmärkt frukost.

Very good hotel with an excellent breakfast. The area was fine but I would walk around at night. The restaurant was also good if you don't order the steak. The only complaint that I had was that there was no hot water. It was like warm.

ケニアに出張し、ナイロビに宿泊するときは必ずこのホテルに宿泊します。wifiがやや不安定なのが気になりますが、市内へのアクセス、高速道路を使って空港までのアクセスなど本当にすばらしい。ホテルの部屋は清潔で、かつ静かなので本当にゆっくり過ごせませす。価格もお手頃で、おススメできるホテルです。

The staff were very professional, room service was excellent, dining options convenient,open 24 hours. Great location, close to malls, easy to get transportation to get around. The size of the room was okay for the price. I did not like the fact that they did not have a smart tv in my room, the gym looked crammed , not enough space between the machines. Otherwise, I would recommend the property. Special thanks to all the staff who served me.

A perfectly pleasant three-star hotel in a comfortable neighborhood. Close to friendly night life and shopping

Good hotel in a good location. Very good breakfast

this is the 4th time I and my small 501c medical team has stayed here. Its been 4 years and unfortunately, although hotel is clean, a lot of general upkeep has not been maintained. for instance broken window locks, deteriorating shower door gaskets, soap scum at bottom of shower glass( could easily be removed with a razor scraper) Some room refrigerators work some do not. The staff is great, the breakfast buffet is very good, the rooftop restaurant, bar is a plus although sometimes service is a bit slow. Minor point but The Nation or the Standard in the lobby news rack would be nice. Probably will stay here again.

Staff were extremely professional and kind. I felt like I was at home. They were very good at going the extra mile for you and the food presentation was exquisite!

The restaurant was pleasant on the 5th floor, however, half the items on the menu were unavailable which was disappointing. This extended to the availability of drinks and beers which kept running out. bedroom was good, comfy bed and great shower

Good service, good restaurant, has a gym, good location, safe, and friendly. The only issue that I had was that door key stopped working once time during my stay.

Bra läge och prisvärt. Utmärkt frukost.

I stay at this hotel about 20 nights a year. This will be the last time. I accidentally booked the wrong night. Any decent hotel would credit that night to the next stay. But not here. I have been told by the staff I stay here more than any other customer. No free breakfast EVER no aporeciation of any kind. So they kept my money and not only that but I needed a lays checkout snd they refused that as well. I calculate I spend over $2000 USD per year here. It is not the nicest hotel in Nairobi, but it is ok. The restaurant is really bad. Do not get the buffet breakfast. It is not good. I have stayed here a lot so it is clearly in my opinion a good price for the experience. Until you need someone in their hidden management group to take care of a problem. I give it the worst rating possible due to the extreamly poor management. Not due to the staff. They try hard and apologize for their idiot bosses. But those bosses are never willing to talk to a customer. And again I am their most frequent customer. So I’m sure if anything ever goes wrong with your trip they will not help you an any way. Also be sure to book here with Hotels.com if you come it is about 30% less than booking direct. Have a nice time in Kenya. But if you might want to try a different hotel.

Very good hotel with an excellent breakfast. The area was fine but I would walk around at night. The restaurant was also good if you don't order the steak. The only complaint that I had was that there was no hot water. It was like warm.

The staff were very professional, room service was excellent, dining options convenient,open 24 hours. Great location, close to malls, easy to get transportation to get around. The size of the room was okay for the price. I did not like the fact that they did not have a smart tv in my room, the gym looked crammed , not enough space between the machines. Otherwise, I would recommend the property. Special thanks to all the staff who served me.

Customer service is great, I like the fact that the restaurant is open 24 hrs, I arrived very late but still got delicious food. it is walk

Good hotel in a good location. Very good breakfast