Sovereign Hotel

I was relocated to Sovereign because my Expedia booking with Acacia was cancelled the day before arrival due to overbooking. I thought Sovereign would be a similar alternative but it was not. Only 2/5 days internet worked in my room with no effort to fix it. Showers did not have shampoo/soap in the dispensers. In one of the dinners, the rice served had clearly been left out for too long and was rancid. And I knew this before but I think hotels should have a basic gym.I don’t think I am returning.

The building is quite beautiful and has potential but the air conditioning didn’t work and water quality was very poor. We also had locked our room and found it unlocked the day we were checking out but no staff around - made us feel uneasy

Wish it had elevators, though

We really enjoyed our stay. The internal architecture was interesting. The staff was very helpful and friendly. They were quite flexible when we needed to change our plans.

The hotel environment is pretty good for morning jog towards lake. Takes some time to have hot water in bath. Takes almost an hour to be served a meal at restaurant for dinner.

While the hotel rooms are spacious and nice the maintenance is poor. There were problems with internet all through the week long stay. There was problems with hot water that took several days to fix. There is mold in the bathroom and bedsheets were torn. The hotel has seen better days. The staff were friendly and helpful but the overall stay was disappointing!

The restaurant is very good! There was no water coming for taking showers in the morning….

We really enjoyed our stay. The hotel has very nice, helpful staff and a great character. We only wish the pool wasn't under repair as that was a key reason we chose this hotel.

Service very positiv! Optimisable: Warm water causes a lot of water wastement.

The staff were amazing, very helpful and attentive. The only downside was that the pool was being repaired so we couldn’t swim. Will stay there again though.

I stayed at the property for one week. The rooms were spacious but dated. Some fixtures need to be replaced (stained carpets, mosquito netting, shower curtains). Appeared to be mold on bathroom ceiling, and dead insect in bathroom on check-in. However, staff extremely friendly and restaurant was very good, although expensive by local standards. Wifi was sometimes inconsistent. Overall, I rate stay as average.

What a nice boutique hotel!! The staff members were truly professional and very well spoken, from the guard who you'd meet coming in to the front office, restaurant and room service. The rooms are very clean, well decorated and cozy (my photos cannot do it justice). I booked the executive room the hopes of a view of lake. You could spot it in the distance from an angle but this will soon be difficult with the building propping up across the way. Breakfast was awesome and the hotel ambience was something else. All staff members were attentive and always at my service if I needed anything. The personalised service provided made my birthday memorable. The room service ladies brought up the surprise cake that my som had ordered and sang in a very pleasant manner. I was very pleased. I got real VIP treatment that reminded me of many a international hotel. I was very appreiative of late check out which meant a lot due ot my evening flight. I got to enjoy the rest of the facilities before taking a taxi to the airport. I'll be back for sure.

Very clean hotel and very friendly staff

Great place, clean and modern

While the hotel rooms are spacious and nice the maintenance is poor. There were problems with internet all through the week long stay. There was problems with hot water that took several days to fix. There is mold in the bathroom and bedsheets were torn. The hotel has seen better days. The staff were friendly and helpful but the overall stay was disappointing!

Highly recommend!!!! Staff were excellent and so clean. Breakfast was so good. We were a group of 7 and they were so good to us. Everyone spoke excellent English. We definitely Will be back again.

I was relocated to Sovereign because my Expedia booking with Acacia was cancelled the day before arrival due to overbooking. I thought Sovereign would be a similar alternative but it was not. Only 2/5 days internet worked in my room with no effort to fix it. Showers did not have shampoo/soap in the dispensers. In one of the dinners, the rice served had clearly been left out for too long and was rancid. And I knew this before but I think hotels should have a basic gym.I don’t think I am returning.

I stayed at the property for one week. The rooms were spacious but dated. Some fixtures need to be replaced (stained carpets, mosquito netting, shower curtains). Appeared to be mold on bathroom ceiling, and dead insect in bathroom on check-in. However, staff extremely friendly and restaurant was very good, although expensive by local standards. Wifi was sometimes inconsistent. Overall, I rate stay as average.

The building is quite beautiful and has potential but the air conditioning didn’t work and water quality was very poor. We also had locked our room and found it unlocked the day we were checking out but no staff around - made us feel uneasy

Een heerlijk hotel, ruime kamers, uitstekend eten, fijn personeel. Echt een aanrader.

What a nice boutique hotel!! The staff members were truly professional and very well spoken, from the guard who you'd meet coming in to the front office, restaurant and room service. The rooms are very clean, well decorated and cozy (my photos cannot do it justice). I booked the executive room the hopes of a view of lake. You could spot it in the distance from an angle but this will soon be difficult with the building propping up across the way. Breakfast was awesome and the hotel ambience was something else. All staff members were attentive and always at my service if I needed anything. The personalised service provided made my birthday memorable. The room service ladies brought up the surprise cake that my som had ordered and sang in a very pleasant manner. I was very pleased. I got real VIP treatment that reminded me of many a international hotel. I was very appreiative of late check out which meant a lot due ot my evening flight. I got to enjoy the rest of the facilities before taking a taxi to the airport. I'll be back for sure.

Great place, clean and modern

The stay was great but they need to subscribe for better tv channels

While the hotel rooms are spacious and nice the maintenance is poor. There were problems with internet all through the week long stay. There was problems with hot water that took several days to fix. There is mold in the bathroom and bedsheets were torn. The hotel has seen better days. The staff were friendly and helpful but the overall stay was disappointing!

Everything was Top 10...The T.V needs more than 9 channels but the staff was Top 10..Asante

The hotel staff, rooms, food were excellent! I will definitely return

Very clean hotel and very friendly staff

Great place with spectacular views and great accommodating staff

Very good hotel, nice and helping staff.

The staff is professional, kind and top notch.

Outstanding staff, extremely friendly and helpful

We really enjoyed our stay. The internal architecture was interesting. The staff was very helpful and friendly. They were quite flexible when we needed to change our plans.

I was just impressed by everyone’s kindness they were all kind and sweet and asked us often if we needed something I really enjoyed my stay there

We really enjoyed our stay. The hotel has very nice, helpful staff and a great character. We only wish the pool wasn't under repair as that was a key reason we chose this hotel.

Highly recommend!!!! Staff were excellent and so clean. Breakfast was so good. We were a group of 7 and they were so good to us. Everyone spoke excellent English. We definitely Will be back again.

The staff were amazing, very helpful and attentive. The only downside was that the pool was being repaired so we couldn’t swim. Will stay there again though.

What a nice boutique hotel!! The staff members were truly professional and very well spoken, from the guard who you'd meet coming in to the front office, restaurant and room service. The rooms are very clean, well decorated and cozy (my photos cannot do it justice). I booked the executive room the hopes of a view of lake. You could spot it in the distance from an angle but this will soon be difficult with the building propping up across the way. Breakfast was awesome and the hotel ambience was something else. All staff members were attentive and always at my service if I needed anything. The personalised service provided made my birthday memorable. The room service ladies brought up the surprise cake that my som had ordered and sang in a very pleasant manner. I was very pleased. I got real VIP treatment that reminded me of many a international hotel. I was very appreiative of late check out which meant a lot due ot my evening flight. I got to enjoy the rest of the facilities before taking a taxi to the airport. I'll be back for sure.

Great staff, perfect location. Property

Great place with spectacular views and great accommodating staff

ビクトリア湖畔までの朝のジョギングが快適な場所で治安の心配もなく、朝食も美味しい。 一方、夕食時のレストランは注文後に料理が出て来るまで毎回、約1時間ほど待たされるので、レストランのテーブルにパソコンを持って行き、仕事か何かをしながら待つのお勧めします。

The hotel environment is pretty good for morning jog towards lake. Takes some time to have hot water in bath. Takes almost an hour to be served a meal at restaurant for dinner.

Beautiful location

Perfect place to stay for work or pleasure travel to Kisumu

I was relocated to Sovereign because my Expedia booking with Acacia was cancelled the day before arrival due to overbooking. I thought Sovereign would be a similar alternative but it was not. Only 2/5 days internet worked in my room with no effort to fix it. Showers did not have shampoo/soap in the dispensers. In one of the dinners, the rice served had clearly been left out for too long and was rancid. And I knew this before but I think hotels should have a basic gym.I don’t think I am returning.

I stayed at the property for one week. The rooms were spacious but dated. Some fixtures need to be replaced (stained carpets, mosquito netting, shower curtains). Appeared to be mold on bathroom ceiling, and dead insect in bathroom on check-in. However, staff extremely friendly and restaurant was very good, although expensive by local standards. Wifi was sometimes inconsistent. Overall, I rate stay as average.

Een heerlijk hotel, ruime kamers, uitstekend eten, fijn personeel. Echt een aanrader.

What a nice boutique hotel!! The staff members were truly professional and very well spoken, from the guard who you'd meet coming in to the front office, restaurant and room service. The rooms are very clean, well decorated and cozy (my photos cannot do it justice). I booked the executive room the hopes of a view of lake. You could spot it in the distance from an angle but this will soon be difficult with the building propping up across the way. Breakfast was awesome and the hotel ambience was something else. All staff members were attentive and always at my service if I needed anything. The personalised service provided made my birthday memorable. The room service ladies brought up the surprise cake that my som had ordered and sang in a very pleasant manner. I was very pleased. I got real VIP treatment that reminded me of many a international hotel. I was very appreiative of late check out which meant a lot due ot my evening flight. I got to enjoy the rest of the facilities before taking a taxi to the airport. I'll be back for sure.

ビクトリア湖畔までの朝のジョギングが快適な場所で治安の心配もなく、朝食も美味しい。 一方、夕食時のレストランは注文後に料理が出て来るまで毎回、約1時間ほど待たされるので、レストランのテーブルにパソコンを持って行き、仕事か何かをしながら待つのお勧めします。

The hotel environment is pretty good for morning jog towards lake. Takes some time to have hot water in bath. Takes almost an hour to be served a meal at restaurant for dinner.

The restaurant is very good! There was no water coming for taking showers in the morning….

The hotel staff, rooms, food were excellent! I will definitely return

Highly recommend!!!! Staff were excellent and so clean. Breakfast was so good. We were a group of 7 and they were so good to us. Everyone spoke excellent English. We definitely Will be back again.