Hotel Sapphire
From
87 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
87 $US
/nuit
À propos de cet établissement
Profitez d'un séjour avec une piscine extérieure et des balcons privés, à seulement quelques pas de l'île de Mombasa et du temple Shree Cutch Satsang.
Emplacement
À Mombasa, Hotel Sapphire vous promet de passer un séjour exceptionnel. Envie de vous poser et d'admirer la beauté naturelle des lieux ? Les incontournables Plage de Nyali et Plage de Bamburi vous attendent ! Les agréables Parc animalier Mamba Village et Parc aquatique Wild Waters méritent aussi une visite.
Parking
Wi-fi gratuit
Piscine
Chambres non-fumeurs
Piscine extérieure
Bar de la piscine
Options de chambre
5
Deluxe Suite
Détails de la chambre
1 Grand Lit Double
1 Canapé-Lit
Couchages 2
388 ft²
BalconClimatisationCoffre-fortSalle de bain privée
5
Superior Double Room
Détails de la chambre
1 Grand Lit Double
Couchages 2
291 ft²
BalconClimatisationCoffre-fortSalle de bain privée
Avis des voyageurs sur Hotel Sapphire
10
Exceptionnel
Basé sur 1 avis vérifié
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis récents, l'hôtel Sapphire est très apprécié pour son personnel chaleureux et attentionné, ainsi que pour ses chambres généralement propres et confortables. Certains clients signalent cependant que la musique des animations sur place se fait entendre tard le soir et que des travaux de rénovation occasionnels peuvent être bruyants pendant la journée.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis récents, l'hôtel Sapphire est très apprécié pour son personnel chaleureux et attentionné, ainsi que pour ses chambres généralement propres et confortables. Certains clients signalent cependant que la musique des animations sur place se fait entendre tard le soir et que des travaux de rénovation occasionnels peuvent être bruyants pendant la journée.
L'emplacement est central et permet de se rendre à pied aux principaux sites touristiques et aux transports en commun. La restauration est souvent bien notée, bien que le service puisse être lent et que le service en chambre ou les petits déjeuners préparés à emporter aient parfois déçu. La fiabilité du Wi-Fi est variable et des problèmes d'entretien occasionnels sont mentionnés. Attendez-vous à un bon rapport qualité-prix dans un cadre animé en centre-ville.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
L'espace piscine, ainsi que le bar et le restaurant sur place sont appréciés, et certains clients apprécient les animations nocturnes. Les travaux de rénovation ont causé du bruit pendant la journée pour plusieurs séjours, et la musique provenant des animations peut être forte.
Avis de voyageur à ce sujet
6
DARRAN
27 juil. 2025
·
A séjourné 2 nuits
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
10
Foo
1 août 2025
·
A séjourné 2 nuits
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
4
Jameelah
3 août 2025
·
A séjourné 1 nuit
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
10
Getinet Abay
24 oct. 2025
·
A séjourné 1 nuit
Cooperative staff, comfortable room. A good bar and restaurant.
Cooperative staff, comfortable room. A good bar and restaurant.
8
Michael
9 mars 2025
·
A séjourné 4 nuits
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
10
Laura-
28 sept. 2023
·
A séjourné 2 nuits
We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.
We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.
10
Miriam
5 sept. 2025
·
A séjourné 1 nuit
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
10
Renato
14 mars 2025
·
A séjourné 1 nuit
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
10
Vivian
6 févr. 2026
·
A séjourné 2 nuits
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
8
Solveig Larsen
28 sept. 2025
·
A séjourné 3 nuits
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les chambres et l'hôtel sont généralement propres, plusieurs clients soulignant la propreté impeccable des hébergements. Quelques-uns ont signalé des problèmes tels que des serviettes usées ou une plainte isolée concernant la propreté générale.
Avis de voyageur à ce sujet
10
Javeed
24 janv. 2025
·
A séjourné 1 nuit
Outstanding value with top-notch service. Food was good and the rooms were very clean
Outstanding value with top-notch service. Food was good and the rooms were very clean
6
Dathan
10 nov. 2023
·
A séjourné 7 nuits
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
10
Janilia
4 juil. 2023
·
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.
10
K
10 juin 2025
·
A séjourné 1 nuit
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
8
kassim
16 févr. 2026
·
A séjourné 13 nuits
Staff and clean rooms andfriendly atmosfriendly
Staff and clean rooms andfriendly atmosfriendly
8
Danielle
30 mai 2025
·
A séjourné 1 nuit
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
8
Solveig Larsen
28 sept. 2025
·
A séjourné 3 nuits
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
2
catherine
30 sept. 2025
·
A séjourné 1 nuit
Too dirty
Too dirty
6
Kati
25 févr. 2026
·
A séjourné 2 nuits
Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.
Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.
8
Pilar
16 oct. 2025
·
A séjourné 1 nuit
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement confortables et certaines sont spacieuses, avec une climatisation efficace. Cependant, plusieurs clients mentionnent que la musique se fait entendre tard le soir dans les chambres, que le Wi-Fi est variable et que des problèmes d'entretien occasionnels surviennent, tels que des problèmes de climatisation ou d'eau.
Avis de voyageur à ce sujet
4
Jameelah
3 août 2025
·
A séjourné 1 nuit
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
6
Elizabeth
1 mars 2024
·
A séjourné 1 nuit
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
6
Dathan
10 nov. 2023
·
A séjourné 7 nuits
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
2
Ousmane
30 août 2025
·
A séjourné 2 nuits
There was literally no water in the unit
There was literally no water in the unit
6
Salima
19 avr. 2025
·
A séjourné 5 nuits
Water was too hot for shower. Could not adjust temperature.
Water was too hot for shower. Could not adjust temperature.
10
Miriam
5 sept. 2025
·
A séjourné 1 nuit
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
10
Renato
14 mars 2025
·
A séjourné 1 nuit
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
10
Vivian
6 févr. 2026
·
A séjourné 2 nuits
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
8
Danielle
30 mai 2025
·
A séjourné 1 nuit
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
10
Domenyk
24 oct. 2025
·
A séjourné 1 nuit
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué comme étant chaleureux, attentionné et accommodant, le personnel faisant souvent plus que nécessaire. Certains signalent un service lent au restaurant, des panneaux "ne pas déranger" ignorés ou des réponses peu utiles aux demandes de changement de chambre.
Avis de voyageur à ce sujet
10
Gunther
18 févr. 2026
·
A séjourné 1 nuit
Trevligt personal överallt väldigt pris värt
Trevligt personal överallt väldigt pris värt
10
Foo
1 août 2025
·
A séjourné 2 nuits
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
8
Ricky
8 sept. 2023
·
A séjourné 1 nuit
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
10
Mie
1 nov. 2025
·
A séjourné 2 nuits
Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!
Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!
10
Scott
20 févr. 2025
·
A séjourné 1 nuit
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
6
Elizabeth
1 mars 2024
·
A séjourné 1 nuit
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
6
Dathan
10 nov. 2023
·
A séjourné 7 nuits
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
10
K
10 juin 2025
·
A séjourné 1 nuit
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
10
John
22 avr. 2025
·
A séjourné 7 nuits
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
10
Domenyk
24 oct. 2025
·
A séjourné 1 nuit
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation centrale à Mombasa, avec un accès facile à pied à la vieille ville, au marché aux épices, à un centre commercial et au train de banlieue. Situation pratique pour se déplacer en ville.
Avis de voyageur à ce sujet
10
Damon
23 sept. 2024
·
A séjourné 1 nuit
I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.
I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.
8
Michael
9 mars 2025
·
A séjourné 4 nuits
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
10
Mie
1 nov. 2025
·
A séjourné 2 nuits
Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!
Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!
10
Miriam
5 sept. 2025
·
A séjourné 1 nuit
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
10
Hans Evan Paul
9 janv. 2024
·
A séjourné 2 nuits
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
8
Solveig Larsen
28 sept. 2025
·
A séjourné 3 nuits
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
6
Kati
25 févr. 2026
·
A séjourné 2 nuits
Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.
Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.
8
Pilar
16 oct. 2025
·
A séjourné 1 nuit
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La nourriture et le petit-déjeuner sont souvent salués, notamment les options swahilies et le buffet copieux. Cependant, le service en chambre et les petits déjeuners préparés à emporter ont parfois déçu, et un client a signalé un service très lent.
Avis de voyageur à ce sujet
6
Colin
26 déc. 2023
·
A séjourné 1 nuit
After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
10
Getinet Abay
24 oct. 2025
·
A séjourné 1 nuit
Cooperative staff, comfortable room. A good bar and restaurant.
Cooperative staff, comfortable room. A good bar and restaurant.
8
Ricky
8 sept. 2023
·
A séjourné 1 nuit
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
10
Scott
20 févr. 2025
·
A séjourné 1 nuit
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
6
Elizabeth
1 mars 2024
·
A séjourné 1 nuit
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
10
Vivian
6 févr. 2026
·
A séjourné 2 nuits
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
10
Hans Evan Paul
9 janv. 2024
·
A séjourné 2 nuits
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
8
Danielle
30 mai 2025
·
A séjourné 1 nuit
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
8
Pilar
16 oct. 2025
·
A séjourné 1 nuit
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
10
Domenyk
24 oct. 2025
·
A séjourné 1 nuit
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Marijke
29 sept. 2026
·
A séjourné 3 nuits
I had a fantastic stay. Thank you to the helpful stuff
I had a fantastic stay. Thank you to the helpful stuff
10
Lawrence
28 sept. 2026
·
A séjourné 2 nuits
We were greeted and offered refreshments and seating, as soon as we arrived, while much of the 'chores' of checking in were performed for us by the kind and attentive staff members. This set the tone for our two-night stay, while visiting Mombasa. We were asked repeatedly how our stay was, given tips, and felt listened to. We enjoyed the extensive and diverse breakfast buffet each day, with absolutely commendable, attentive and FRIENDLY(!) professionals serving us and attending to our wishes. The only negatives regarding food sere the first night's dinner buffet (bland and not very extensive or varied) and the room service dinner the next night, which seemed to provoke a day of diarrhea. (I suspect the hygiene was not if the same meticulous standard demonstrated in the restaurant, when the dishes, cutlery and food were ).
We were greeted and offered refreshments and seating, as soon as we arrived, while much of the 'chores' of checking in were performed for us by the kind and attentive staff members. This set the tone for our two-night stay, while visiting Mombasa. We were asked repeatedly how our stay was, given tips, and felt listened to. We enjoyed the extensive and diverse breakfast buffet each day, with absolutely commendable, attentive and FRIENDLY(!) professionals serving us and attending to our wishes. The only negatives regarding food sere the first night's dinner buffet (bland and not very extensive or varied) and the room service dinner the next night, which seemed to provoke a day of diarrhea. (I suspect the hygiene was not if the same meticulous standard demonstrated in the restaurant, when the dishes, cutlery and food were ).
8
Beatrice
3 août 2026
·
A séjourné 1 nuit
Everything was good
Everything was good
8
Michael A
1 août 2026
·
A séjourné 2 nuits
I give the property a B+...maybe A-. The staff were nice and helpful. The check in was a bit late (2pm).
I give the property a B+...maybe A-. The staff were nice and helpful. The check in was a bit late (2pm).
10
RENIS
27 juil. 2026
·
A séjourné 7 nuits
I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.
I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.
Politiques de l’établissement
Arrivée
Départ
De 14:00 à 21:00
Avant 10:30
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-07: 88.15733528968047USD
- 2026-11-08: 88.15733528968047USD
- 2026-11-09: 88.15733528968047USD
- 2026-11-10: 88.15733528968047USD
- 2026-11-11: 87.60193670180512USD
- 2026-11-12: 87.60193670180512USD
- 2026-11-13: 87.58849182096863USD
- 2026-11-14: 87.60193670180512USD
- 2026-11-15: 90.59133494709778USD
- 2026-11-16: 87.60193670180512USD
- 2026-11-17: 87.58849182096863USD
- 2026-11-18: 87.60193670180512USD
- 2026-11-19: 87.60193670180512USD
- 2026-11-20: 87.60193670180512USD
- 2026-11-21: 87.50173364620971USD
- 2026-11-22: 87.60193670180512USD
- 2026-11-23: 87.60193670180512USD
- 2026-11-24: 124.35382036161805USD
- 2026-11-25: 124.35382036161805USD
- 2026-11-26: 87.60193670180512USD
- 2026-11-27: 123.71578805641937USD
- 2026-11-28: 87.60193670180512USD
- 2026-11-29: 87.60193670180512USD
- 2026-11-30: 123.71578805641937USD
- 2026-12-01: 72.98602460293579USD
- 2026-12-02: 72.98602460293579USD
- 2026-12-03: 75.60248685569USD
- 2026-12-04: 75.6996114502716USD
- 2026-12-05: 72.98602460293579USD
- 2026-12-06: 73.46944503053284USD
- 2026-12-07: 73.46944503053284USD
- 2026-12-08: 73.46944503053284USD
- 2026-12-09: 75.6996114502716USD
- 2026-12-10: 75.6996114502716USD
- 2026-12-11: 75.6996114502716USD
- 2026-12-12: 73.46944503053284USD
- 2026-12-13: 77.386216900177USD
- 2026-12-14: 73.46944503053284USD
- 2026-12-15: 73.46944503053284USD
- 2026-12-16: 73.46944503053284USD
- 2026-12-17: 75.89385213539886USD
- 2026-12-18: 75.89385213539886USD
- 2026-12-19: 73.46944503053284USD
- 2026-12-20: 75.6996114502716USD
- 2026-12-21: 100.9168248447647USD
- 2026-12-22: 103.1069457592163USD
- 2026-12-23: 103.11500758529662USD
- 2026-12-24: 108.91463254245758USD
- 2026-12-25: 100.9168248447647USD
- 2026-12-26: 101.99593598256683USD
- 2026-12-27: 101.99593598256683USD
- 2026-12-28: 97.62953022015381USD
- 2026-12-29: 97.62953022015381USD
- 2026-12-30: 97.62953022015381USD
- 2026-12-31: 127.67476545648194USD
- 2027-01-01: 80.81339441212464USD
- 2027-01-02: 80.81339441212464USD
- 2027-01-03: 83.45842172163391USD
- 2027-01-04: 80.29398490438842USD
- 2027-01-05: 80.81339441212464USD
- 2027-01-06: 115.19280511461639USD
- 2027-01-07: 115.19280511461639USD
L'heure d'arrivée commence à 14:00 L'heure d'arrivée se termine à 21:00 L'heure de départ se termine à 10:00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Conditions d'âge
L'âge minimum pour l'enregistrement est de 18 ans
Animaux de compagnie
Les animaux de compagnie ne sont pas admis ;
Services de la réception
Le personnel de la réception accueillera les clients à leur arrivée dans l'établissement. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique.
Identification
Une pièce d'identité avec photo délivrée par le gouvernement et une carte de crédit, une carte de débit ou un dépôt en espèces peuvent être exigés lors de l'enregistrement pour les frais accessoires ;
Politique concernant les enfants et les lits d'appoint
Des frais pour personne supplémentaire peuvent s'appliquer et varier selon la politique de l'établissement ; les clients doivent contacter cet établissement à l'avance pour réserver des lits bébés/lits pour nourrissons et des lits d'appoint/lits pliants ; cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios, des terrasses qui peuvent ne pas être adaptés aux enfants ; si vous avez des inquiétudes, nous vous recommandons de contacter l'établissement avant votre arrivée pour confirmer qu'il peut vous accueillir dans une chambre appropriée ; Frais pour lit d'appoint : 20,0 USD par nuit ;
Restauration
Profitez d'un repas au restaurant, ou restez sur place et profitez du service d'étage de l'hôtel (pendant des heures limitées). Terminez votre journée avec une boisson au bar/salon. Des petits-déjeuners buffet sont disponibles tous les jours de 6h00 à 10h00 moyennant des frais. Frais pour le petit-déjeuner buffet : environ 10 USD pour les adultes et 10 USD pour les enfants ;
Équipements populaires
Parking
Wi-fi gratuit
Piscine
Chambres non-fumeurs
Piscine extérieure
Bar de la piscine
Activités
Piscine
Piscine extérieure
Pool (Rooftop)
Pool (Seasonal Outdoor)
Services
24-Hour Front Desk
Connexion Internet
Wi-fi gratuit
Général
Chambres non-fumeurs
Bar de la piscine
Beach Sun Loungers
Parking
Parking
Parking Onsite