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Hotel Sapphire

From

79 $US

/nuit

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From

79 $US

/nuit

À propos de cet établissement

Profitez d'un séjour avec une piscine extérieure et des balcons privés, à seulement quelques pas de l'île de Mombasa et du temple Shree Cutch Satsang.

Parking
Wi-fi gratuit
Piscine
Chambres non-fumeurs
Piscine extérieure
Bar de la piscine

Emplacement

Mwembe Tayari Road Hotel Sapphire, Mombasa, Kenya

Plus d'informations sur l'emplacement

Options de chambre

5

Deluxe Suite

Détails de la chambre

1 Grand Lit Double

1 Canapé-Lit

Couchages 2

388 ft²

Balcon

Climatisation

Coffre-fort

Salle de bain privée

5

Chambre Supérieure

Détails de la chambre

1 Grand Lit Double

Couchages 2

291 ft²

Balcon

Climatisation

Coffre-fort

Salle de bain privée

Avis des voyageurs sur Hotel Sapphire

6.6

Agréable

Basé sur 1 avis vérifié

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

D'après les avis récents, l'hôtel Sapphire est très apprécié pour son personnel chaleureux et attentionné, ainsi que pour ses chambres généralement propres et confortables. Certains clients signalent cependant que la musique des animations sur place se fait entendre tard le soir et que des travaux de rénovation occasionnels peuvent être bruyants pendant la journée.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

D'après les avis récents, l'hôtel Sapphire est très apprécié pour son personnel chaleureux et attentionné, ainsi que pour ses chambres généralement propres et confortables. Certains clients signalent cependant que la musique des animations sur place se fait entendre tard le soir et que des travaux de rénovation occasionnels peuvent être bruyants pendant la journée.

L'emplacement est central et permet de se rendre à pied aux principaux sites touristiques et aux transports en commun. La restauration est souvent bien notée, bien que le service puisse être lent et que le service en chambre ou les petits déjeuners préparés à emporter aient parfois déçu. La fiabilité du Wi-Fi est variable et des problèmes d'entretien occasionnels sont mentionnés. Attendez-vous à un bon rapport qualité-prix dans un cadre animé en centre-ville.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

L'espace piscine, ainsi que le bar et le restaurant sur place sont appréciés, et certains clients apprécient les animations nocturnes. Les travaux de rénovation ont causé du bruit pendant la journée pour plusieurs séjours, et la musique provenant des animations peut être forte.

Avis de voyageur à ce sujet

6

DARRAN

27 juil. 2025

·

A séjourné 2 nuits

The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.

The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.

10

Foo

1 août 2025

·

A séjourné 2 nuits

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.

4

Jameelah

3 août 2025

·

A séjourné 1 nuit

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place

10

Getinet Abay

24 oct. 2025

·

A séjourné 1 nuit

Cooperative staff, comfortable room. A good bar and restaurant.

Cooperative staff, comfortable room. A good bar and restaurant.

8

Michael

9 mars 2025

·

A séjourné 4 nuits

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.

10

Laura-

28 sept. 2023

·

A séjourné 2 nuits

We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.

We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.

10

Miriam

5 sept. 2025

·

A séjourné 1 nuit

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

10

Renato

14 mars 2025

·

A séjourné 1 nuit

Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!

Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!

10

Vivian

6 févr. 2026

·

A séjourné 2 nuits

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

8

Solveig Larsen

28 sept. 2025

·

A séjourné 3 nuits

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres et l'hôtel sont généralement propres, plusieurs clients soulignant la propreté impeccable des hébergements. Quelques-uns ont signalé des problèmes tels que des serviettes usées ou une plainte isolée concernant la propreté générale.

Avis de voyageur à ce sujet

10

Javeed

24 janv. 2025

·

A séjourné 1 nuit

Outstanding value with top-notch service. Food was good and the rooms were very clean

Outstanding value with top-notch service. Food was good and the rooms were very clean

6

Dathan

10 nov. 2023

·

A séjourné 7 nuits

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

10

Janilia

4 juil. 2023

·

The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.

The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.

10

K

10 juin 2025

·

A séjourné 1 nuit

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.

8

kassim

16 févr. 2026

·

A séjourné 13 nuits

Staff and clean rooms andfriendly atmosfriendly

Staff and clean rooms andfriendly atmosfriendly

8

Danielle

30 mai 2025

·

A séjourné 1 nuit

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

8

Solveig Larsen

28 sept. 2025

·

A séjourné 3 nuits

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

2

catherine

30 sept. 2025

·

A séjourné 1 nuit

Too dirty

Too dirty

6

Kati

25 févr. 2026

·

A séjourné 2 nuits

Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.

Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.

8

Pilar

16 oct. 2025

·

A séjourné 1 nuit

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement confortables et certaines sont spacieuses, avec une climatisation efficace. Cependant, plusieurs clients mentionnent que la musique se fait entendre tard le soir dans les chambres, que le Wi-Fi est variable et que des problèmes d'entretien occasionnels surviennent, tels que des problèmes de climatisation ou d'eau.

Avis de voyageur à ce sujet

4

Jameelah

3 août 2025

·

A séjourné 1 nuit

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place

6

Elizabeth

1 mars 2024

·

A séjourné 1 nuit

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

6

Dathan

10 nov. 2023

·

A séjourné 7 nuits

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

2

Ousmane

30 août 2025

·

A séjourné 2 nuits

There was literally no water in the unit

There was literally no water in the unit

6

Salima

19 avr. 2025

·

A séjourné 5 nuits

Water was too hot for shower. Could not adjust temperature.

Water was too hot for shower. Could not adjust temperature.

10

Miriam

5 sept. 2025

·

A séjourné 1 nuit

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

10

Renato

14 mars 2025

·

A séjourné 1 nuit

Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!

Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!

10

Vivian

6 févr. 2026

·

A séjourné 2 nuits

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

8

Danielle

30 mai 2025

·

A séjourné 1 nuit

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

10

Domenyk

24 oct. 2025

·

A séjourné 1 nuit

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué comme étant chaleureux, attentionné et accommodant, le personnel faisant souvent plus que nécessaire. Certains signalent un service lent au restaurant, des panneaux "ne pas déranger" ignorés ou des réponses peu utiles aux demandes de changement de chambre.

Avis de voyageur à ce sujet

10

Gunther

18 févr. 2026

·

A séjourné 1 nuit

Trevligt personal överallt väldigt pris värt

Trevligt personal överallt väldigt pris värt

10

Foo

1 août 2025

·

A séjourné 2 nuits

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.

8

Ricky

8 sept. 2023

·

A séjourné 1 nuit

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.

10

Mie

1 nov. 2025

·

A séjourné 2 nuits

Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!

Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!

10

Scott

20 févr. 2025

·

A séjourné 1 nuit

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.

6

Elizabeth

1 mars 2024

·

A séjourné 1 nuit

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

6

Dathan

10 nov. 2023

·

A séjourné 7 nuits

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

10

K

10 juin 2025

·

A séjourné 1 nuit

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.

10

John

22 avr. 2025

·

A séjourné 7 nuits

Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.

Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.

10

Domenyk

24 oct. 2025

·

A séjourné 1 nuit

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situation centrale à Mombasa, avec un accès facile à pied à la vieille ville, au marché aux épices, à un centre commercial et au train de banlieue. Situation pratique pour se déplacer en ville.

Avis de voyageur à ce sujet

10

Damon

23 sept. 2024

·

A séjourné 1 nuit

I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.

I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.

8

Michael

9 mars 2025

·

A séjourné 4 nuits

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.

10

Mie

1 nov. 2025

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A séjourné 2 nuits

Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!

Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!

10

Miriam

5 sept. 2025

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A séjourné 1 nuit

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

10

Hans Evan Paul

9 janv. 2024

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A séjourné 2 nuits

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.

8

Solveig Larsen

28 sept. 2025

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A séjourné 3 nuits

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

6

Kati

25 févr. 2026

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A séjourné 2 nuits

Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.

Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.

8

Pilar

16 oct. 2025

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A séjourné 1 nuit

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La nourriture et le petit-déjeuner sont souvent salués, notamment les options swahilies et le buffet copieux. Cependant, le service en chambre et les petits déjeuners préparés à emporter ont parfois déçu, et un client a signalé un service très lent.

Avis de voyageur à ce sujet

6

Colin

26 déc. 2023

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A séjourné 1 nuit

After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!

After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!

10

Getinet Abay

24 oct. 2025

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A séjourné 1 nuit

Cooperative staff, comfortable room. A good bar and restaurant.

Cooperative staff, comfortable room. A good bar and restaurant.

8

Ricky

8 sept. 2023

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A séjourné 1 nuit

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.

10

Scott

20 févr. 2025

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A séjourné 1 nuit

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.

6

Elizabeth

1 mars 2024

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A séjourné 1 nuit

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

10

Vivian

6 févr. 2026

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A séjourné 2 nuits

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

10

Hans Evan Paul

9 janv. 2024

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A séjourné 2 nuits

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.

8

Danielle

30 mai 2025

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A séjourné 1 nuit

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

8

Pilar

16 oct. 2025

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A séjourné 1 nuit

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

10

Domenyk

24 oct. 2025

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A séjourné 1 nuit

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

10

Catherine

8 août 2023

·

A séjourné 1 nuit

Un séjour de 2 jours au Saphire Hôtel fantastique avec une équipe très a l écoute et accueillante ! Je recommande cet hôtel ! A 2 days stay in this hotel with a very welcoming team . I highly recommend this hotel ! Special thanks to Emily who organized a birthday welcome danse with a cake on my first day ! Thank you again !

Un séjour de 2 jours au Saphire Hôtel fantastique avec une équipe très a l écoute et accueillante ! Je recommande cet hôtel ! A 2 days stay in this hotel with a very welcoming team . I highly recommend this hotel ! Special thanks to Emily who organized a birthday welcome danse with a cake on my first day ! Thank you again !

10

RENIS

27 juil. 2026

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A séjourné 7 nuits

I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.

I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.

10

Neil

14 juil. 2026

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A séjourné 2 nuits

A lovely, elegant and well maintained hotel with the friendliest and most helpful staff. My stay was all about relaxing after a trek and it ticked all the boxes for comfort and convenience. The restaurant food was delicious, the beer cold and the evening entertainment top-notch. Would definitely recommend this place.

A lovely, elegant and well maintained hotel with the friendliest and most helpful staff. My stay was all about relaxing after a trek and it ticked all the boxes for comfort and convenience. The restaurant food was delicious, the beer cold and the evening entertainment top-notch. Would definitely recommend this place.

10

Kumail

5 juin 2026

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A séjourné 2 nuits

⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.

⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.

10

David

23 mai 2026

·

A séjourné 1 nuit

I like how clean , organized and serious the staff are to making u feel good about your stay

I like how clean , organized and serious the staff are to making u feel good about your stay

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