Résidence Mbemba

My family and I have stayed here a few times. The staff is friendly. This time, we found a large hole in the comforter. The bed was made in such a way that the hole could not be easily seen. The cleaning lady always showed up at 7 AM. That is a little too early. Also, the TV did not work. It seems like the cable bill was not paid, but they made it seem like the issue was with the TV. We informed the staff, but nothing was done. Very disappointing.

Everything was fine! The staff was very helpful! The owner has to upgrade the exterior. Other than that, all went well! The room is very spacious. The food is affordable and the free breakfast is a plus.

Cannot be recommended

Airline cancelled flights 4 months before stay (2 rooms, 14 nights). Hotel ignored all communication from myself and Expedia who admitted they have false contact info registered & could not authorise a refund as they could not contact the property! False email/telephone number, Website taken down years ago, Facebook not updated for 3 years, Twitter not updated for 2+ years. They only seem to take bookings through 3rd party sites and do not interact directly at all. I see it has now changed it's name on here from Ngaliema Resort Club to Residence Mbemba probably to avoid other bad ratings. A four figure loss in total, partly my own fault as had I researched this hotel properly I probably would never have booked for us. Book with this place at your own risk. While I can confirm it does actually exist, don't expect any support if anything goes awry.

The stay was great! I had to travel within the country in the middle of my stay, and asked for two nights to be carried over when I come back and there was no issue with that. Very friendly staff.