Aqua Travel Lodge

Le seul luxe des chambres Deluxe c'est la vue sur le port et la plage... Pas de frigo, pas de bouteille d'eau quotidienne, pas de séparation de douche... Et surtout un lit en 120cm au lieu d'un vrai lit double... Très bruyant car en plein coeur de la ville et sur le lieu de départ des bateaux le matin... Le ménage n'est fait que sur demande et tard dans l'après-midi...Point positif : la climatisation fonctionne très bien...

Séjour qui a mal commencé. Notre chambre n'était pas disponible, première nuit dans une chambre moins confortable que prévue. Pas d'excuses, pas de réduction. Les nuits suivantes dans la bonne chambre, sans articles de toilette, sans papier toilette. Une chambre décevante en qualité. La vue est sympa c'est déjà ça. On demande à changer de serviette, on nous répond oui mais en fait non... La porte de la chambre ferme difficilement, donc pas très sécurisée. Mais pas eu de problème. Je ne recommande pas du tout cet établissement.

Where do I even begin? My fiancé and I arrived at the hotel only to realise we had accidentally booked a twin room instead of a double. That wasn’t a major issue for us, but when we entered the room, we discovered that one of the beds was broken. I went to reception and politely asked for a different room. I was told this was impossible because there were supposedly no rooms available. I then requested a full refund so we could stay elsewhere, which I felt was a reasonable solution considering the condition of the room. Instead, I was told that our only options were to either stay in the room with the broken bed or leave and “fight for a refund.” To make matters worse, they claimed no manager was available. After around 30 minutes of arguing, they suddenly managed to find us another room — despite previously insisting there were none available. Unfortunately, the problems didn’t stop there. The bathroom in the new room did not flush properly, which was both inconvenient and unhygienic. After returning from dinner that evening, we then found two large cockroaches running around the room, which I had to deal with myself. The next morning, there was yet another cockroach in the room. That was the final straw. We checked out early and moved to another hotel, which was a far better experience. Overall, this stay was extremely disappointing due to the poor room conditions, lack of customer service, hygiene issues, and misleading information from staff. Not Recommended.

Tudo perfeito ,equipe muito prestativo, bom café ,quarto sempre fresco ,localização perfeita ,eu voltaria com certeza

A experiência no local foi a pior possível. Ficamos no quarto 103, o cheiro de esgoto vindo do banheiro, insalubre, matamos 3 baratas no quarto sem ventilação e luminosidade. Pedimos pra trocar de quarto e nos informaram que só aquele tinha 3 camas, disponível. No último dia pedimos pra trocar as toalhas e nos informaram que não tinha, que estavam molhadas e trariam depois e o depois nunca chegou. O café da manhã tinha que ser escolhido no dia anterior, era sem variedade, café solúvel e uma água com pó de algo sem ser possível identificar o sabor. Pra não dizer que não tem nada positivo, os funcionários são gentis, solícitos, mas não conseguem resolver os problemas de estrutura. A localização é muito, em fren saem os passeios de barco.