紐約/揚克斯凱悅嘉軒飯店

Staff was EXCELLENT and willing to help. No pool available, access doors out of order.

Excellent location! Lot of shops nearby. Free parking was very convenient. Breakfast buffet was delicious. Staff were friendly and helpful! Highly recommend.

The people here are the best - friendly and helpful. The location is excellent, rooms clean, and bar conveniently located in the lobby

Great hotel in the middle of a shopping mall. Convenient location. We needed something close to Fordham university and this was perfect only 17 minutes away. Clean and with very good customer service. The only con was that one of their elevators was down and we could only used one other. Family of four including adult kids. We will definitely stay here again.

The hotel is wonderfully located in walking distance of multiple restaurants, stores, and a movie theater. Empire Casino is also minutes away. The location and parking are great. The restaurant has a bar with espresso available till midnight, but outside of the in-room coffee or coffee maker, there is no complimentary coffee usually found in other hotels. Rooms were spacious and clean. Front staff and breakfast satff was super friendly. The fitness room is fully equipped and has a Pelaton bike. The only thing wrong was the sound of the heater? or something similar that sounded like a plane was landing ever 30 minutes in our room. Outside of that, it was a great experience and great stay.

Great location right inside a shopping mall the staff was very friendly they had a good gym everything I needed

Late night Food choices on site (prepared sandwiches!)

It was one of the best places we've stayed at in this area. We love and hate the key card system. When it is working, it is on point for the extra security, as without it, you cannot get on the elevator or access the floors. My card was deactivated twice; however, staff was always available to reactivate it. Everything else was perfect. There were no loud crowds after hours, and the bed was very comfortable. It was a quiet night.

Great stay at a very nice location. Cross County shopping area location is a perfect location for dining variety and shopping. The gym needs some additional equipment, like an weight exercise machine and additional bench so more than one person can perform weight training. The pool is no longer open.

The best hotel experience for college drop off! 20 min walk to Sarah Lawrence. All the shopping right there. Free parking. Friendly staff. Daily breakfast included. Will definitely stay again.

Very professional and clean

Wifi was good. Elevator was not working at times Dog hair in room and shower

Being close to shopping area was great and with check out being 12 we had time to shop after breakfast. Our room needed some better cleaning there was hair in the shower from previous person and or cleaner.

I stood here for one night while work was being done on my home at first just seem like it was clean, then went to put the kids to bed and noticed that the bed that they was laying in it was dirty housekeeping never cleaned the bed as in never change the bedding, whoever Stood before me you can smell the older all on the pillows. The pillows was wet. The sheets was dirty. The bathroom was dirty. It was hair all in the bathroom. It was even open soap in the bathroom. Is there something that should be addressed because children should not have to lay on dirty beds that were previously used. Which was a huge turn off for me only thing. I really love about the hotel was the convenience of the shopping and dining in the area along with transportation, but I would not be returning to this hotel. Paying almost $200 here was worth it go elsewhere.

Spent one night, woke up with bug bites all over my stomach, legs and torso. Don’t stay here unless you want to be tore up by bugs.

One of the cleanest hotels I’ve stayed out. The bed was very comfortable. I was on the 7th floor and my view was unobstructed. Super quiet even though it’s located in a mall off the highway. Large suite and large bathroom. Beautiful experience. Would definitely stay here anytime I could.

There was fecal matter that was not cleaned off the toilet handle

Very clean hotel stay

As a Sarah Lawrence parent, this is so convenient to campus. I was a little disappointed that the duvet on one of the beds had been washed so that the feathers were clumped and hard. I would have retired that one. Also there was mold under the soap dish on the wall. Because they use the wall mounted liquid soap and shampoo dispensers, the soap dish has no purpose but to be a place for mold to grow. I would take them out of all the bath tubs. Breakfasts were great and staff are always wonderful.

So clean and super friendly staff!!!

Hyatt Hotel was very clean and had nice relaxing decor. The breakfast was adequate and had several different food to choose from. One problem for me though was the shade on the bedromvwindow was semi sheer and let in a lot of light. A blackout shade or drapes would have been more comfortable.

It would be ideal if they improve the tv room, as they cannot be connected to watch Netflix, just local channels

I was on the 9th floor and the elevator wasn’t working, no microwave in the room

One of the cleanest hotels I’ve stayed out. The bed was very comfortable. I was on the 7th floor and my view was unobstructed. Super quiet even though it’s located in a mall off the highway. Large suite and large bathroom. Beautiful experience. Would definitely stay here anytime I could.

Ac unit was extremely loud had to turn off bc we couldn’t sleep

Room we were assigned have an extremely noisy AC unit. Difficult to sleep with on hot days, had to use pillow over ears to fall asleep.

It is a nice property. My stay was good. However, the room wasn’t fully sound proof. I heard easily conversation in the next room. Further, the air conditioning in the room was noisy.

Convenient location with spacious rooms and excellent staff.

refrigerator not cold enough. tv is too dark to see

Spacious rooms

After a long tired day, staff was very pleasant, checked me in real quick and was very professional. Will be going back whenever in NY

Managers were nice and very involved

Bed sheets for the pull-out bed had rips in them. Fire alarm went off at 1:20 am, took 30 min before we could get back into our rooms. No directions during the incident (or apologizes) from the staff for the inconvenience.

Excellent location! Excellent Hotel staff! Very accommodating. We have stayed many times and will continue!

This was an excellent stay, clean, comfortable and quiet. great staff. At front desk Christopher was outstanding, helpful, polite, knowledgeable and extremely professional. My staff was September 1-4, 2025. Property can be a little tricky to get into, but was worth it, due to all of the conveniences. Will recommend and stay again when in the New York area. Charles C

The hotel stay was comfortable and conveniently near the shopping mall and restaurants. Unfortunately, the front desk lady was passive aggressively rude. Also the lock on the room door did not work - I hope they fix it. I let the rude front desk lady know- don’t think she cared.

Convenient location with spacious rooms and excellent staff.

Amazing staff, friendly and helpful. Would recommend to anyone coming to visit

The lady who worked today I wish I know her name at front desk was amazing, respectful and very knowledgeable! I love it how she welcomes us and ready to help us with any questions and make us feel comfortable like in our home or feel like we are at Michigan. If we are planning to come again for trip in this area definitely we will choose this hotel.😊

Love the privacy and parking was always avaliable. Front desk staff was always available 24 hours a day and willing to assist with any issues i had during my stay. Very professional team.

Hotel is clean, modern and spacious. Location is also excellent, directly connected to shopping, food, and entertainment.

Newer hotel in the area, safe, convenient to Manhattan, free parking, breakfast adequate

Nice area and easy commute to Manhattan. WiFi was excellent, much faster than many hotels.

This hotel is right by everything. You don’t have to drive and it’s free parking. The hotel is affordable.

Great hotel in the middle of a shopping mall. Convenient location. We needed something close to Fordham university and this was perfect only 17 minutes away. Clean and with very good customer service. The only con was that one of their elevators was down and we could only used one other. Family of four including adult kids. We will definitely stay here again.

Great location and easy access to major highways.

We stayed here for family weekend at Sarah Lawrence. It was a walkable distance and located in a nice shopping mall. Everyone was very friendly and helpful. Very clean. Will definitely stay here again

The hotel was excellent. I really enjoyed my stay. The location is excellent. The hotel located in the mist of an outdoor shopping mall. Hotel staff was friendly and accommodating.

The Hyatt Place was a good deal considering how expensive NYC area lodging is and very nice too boot. Pretty conveniently located, as well: two miles the Metro-North Rail or a bus ride to the NYC subway. It's built into the parking lot of an evolving mall, with plenty of amenities (if not the charm of a real city). Free breakfast was above average. Front desk staff were very friendly, knowledgeable and helpful. Other employees were helpful and friendly as well. Some amenities and features are aging (the gym, the sliding bathroom door in our room), but overall the hotel is good shape and comfortable.

Convenient location. In the heart of shopping center and mall, restaurants, theater and public transportation. Rooms I stayed in were clean and standard comfortability.

Hyatt Hotel was very clean and had nice relaxing decor. The breakfast was adequate and had several different food to choose from. One problem for me though was the shade on the bedromvwindow was semi sheer and let in a lot of light. A blackout shade or drapes would have been more comfortable.

The overall stay was great but I wish the options for breakfast were better. Pancakes were cold but to have fresh waffles I think is better. Also maybe meat options for vegetarians.

Excellent location! Lot of shops nearby. Free parking was very convenient. Breakfast buffet was delicious. Staff were friendly and helpful! Highly recommend.

The breakfast menu was great. They had a variety of all different types of breakfast foods to appease everyone.

Breakfast options were average at best. Eggs were very watery. It was very clean. I liked the fact that you needed to use your key to get into the hotel or elevators. I felt safe. Aside from the breakfast options, everything was great.

Food was different everyday and had multiple options.

The hotel is wonderfully located in walking distance of multiple restaurants, stores, and a movie theater. Empire Casino is also minutes away. The location and parking are great. The restaurant has a bar with espresso available till midnight, but outside of the in-room coffee or coffee maker, there is no complimentary coffee usually found in other hotels. Rooms were spacious and clean. Front staff and breakfast satff was super friendly. The fitness room is fully equipped and has a Pelaton bike. The only thing wrong was the sound of the heater? or something similar that sounded like a plane was landing ever 30 minutes in our room. Outside of that, it was a great experience and great stay.

Terrific location. Breakfast was meh. Plumbing issues the first day but was later resolved.

The staff were kind and helpful, the room was superb, fabulous choice for breakfast to suit everyone

The Hyatt Place was a good deal considering how expensive NYC area lodging is and very nice too boot. Pretty conveniently located, as well: two miles the Metro-North Rail or a bus ride to the NYC subway. It's built into the parking lot of an evolving mall, with plenty of amenities (if not the charm of a real city). Free breakfast was above average. Front desk staff were very friendly, knowledgeable and helpful. Other employees were helpful and friendly as well. Some amenities and features are aging (the gym, the sliding bathroom door in our room), but overall the hotel is good shape and comfortable.