Hotel Midtown Richardson

The hotel is generally outstanding. Rooms are clean, modern and functional. Excellent rain forest shower. Comfortable Double bed. My only complaint is that whoever designed the building put in inadequate lifts so you have to wait some time to get to your room. It’s very good value for money. The food is also of a high quality. Both good Chinese food and western food for breakfast.

The rooms are clean and staff is friendly. The bads: 1. WiFi does not work in the room. It is terribly slow. WiFi in lobby isn’t much better. 2. There are no shower hooks to hang your towels 3. The elevators are slow and always crowded 4. Not enough outlets in the room 5. The gym is in very sad shape. Only one out of the four tread worked and the rest of the equipment need a refresh

Good:: Universal plug on wall so no need for multi-plug. Toilet has mini bath tub. Only 2 complimentary bottles of water at start of stay. Refill water machine available. Bad:: very tight room, hardly space to open luggages. Computer for Check in not so user friendly so has to wait one by one for staff to help.

Much impressed of the check-in (less than 5 mins) and check-out (within 1 min) with good customer service. Excellent location as just 3 mins from Ximending MRT station Exit 4.

巿中心, 近西門町, 到台北各地都方便。 缺點是洗衣機的使用時間是早上10點至晚上10點, 對跑行程又需要洗衣的旅客不太方便，要注意一下。

交通便利, 鄰近西門站, 西門町購物街, 有自助行李寄存服務, 下次會再去住。

Check in and out was a breeze. 5mins walk to Ximending. Only wish the laundry opens 24hrs. It only opens from 10am to 10pm.

Great location , however too crowded. Needs to have more lift to avoid the long wait ending up with snaking Qs in the morning and evenings.

早上已經登記了並存了行李，到3點時去拎房卡，自助check in system不行，輸入了很多不同資料也不行,等待服務生幫助，跟

Gym was mostly unusable as broken equipment. Skip breakfast. Too busy and poor quality. Plenty of local options close by

There was a huge dead cockroach right in front of the elevators at the lobby area. The whole place smelled like DDT and the hallway on our room floor did not seem to have been vacuumed for ages.

The carpet in the hallway was dirty on my floor.

Super dirty carpet (gross) Loud screaming matches late night.

Not clean

The room is very dated and has multiple issues, such as the shower that leaks lots of water in to the floor near toilet and the shower door does not close completely. The room smelt very musty as well as the hall way outside. Multiple stains on carpet outside room and not vacuumed once when we were there for four nights. The floor in bedroom is uneven in places. You can definitely hear everyone in their rooms next door. But for me the biggest was the smell and I had hay fever type symptoms while in there. It’s a lot of money for that type of accommodation. On the positives it is very central to subway and shops and eating. Breakfast was good but get there early as it’s like the hunger games. Had not much interaction with staff as they all seemed to be busy or not interested. Seems like the boss man is making a lot of money and skimping on repairs and employment of cleaners.

DIRTY!!! Lobby and reception are nice. But once you up to the room levels. From Carpet to room are dirty. I saw Cockroach waking around the coffee cup in the drawer. Walls has dirty spots. Has cracking sound when hot water turned on. Do not recommend except for location.

There was cockroach next to the bed inside the room. I was so scare when sleeping. Also, the concierge charge NT$800 per luggage if we leave it there for storage overnight even we will return to the hotel in 3 days,to stay for another 2 night. We end up needing to take all our luggages to Hualien.

Room is small, smell of damp in the entire floor including the room. Carpet is dirty and some mold in the bathroom.

客房有怪味，完全不隔音，客房人員清潔房間在走廊說話，在房間最裡面都能聽到，打掃的一點都不乾淨，很多物品都佈滿灰塵，地毯上還有之前客人遺留的垃圾，很明顯清潔人員並沒有仔細清潔乾淨，沒有吸塵，而且很明顯有些物品完全沒有更換或者擦乾淨，例如一些杯子，前面的住客如果沒有使用，那個杯子就一直放著，因為佈滿灰塵，如果你要使用最好洗乾淨。 廁所欠佳，沐浴的位置非常非常殘舊，花灑頭是爛的，不能保持在同一個位置，需要一直手持，而且出水極少，熱水很慢，沒有提供護髮素，體驗非常差，如果以這個價錢來說，是完全十分不值得，地理位置不算最方便，房間十分差，只是住一晚也受不了

相比我之前來住 差了太多了 房間的清潔度 完全不行 所有設備看起來欠缺維修 房間進去會有悶悶潮濕的味道 還會有蟲蟲在飛

酒店位置方便。整潔度不錯！唯一不足係房內冷氣不能調整！！

Love the location of this hotel, such an easy walk from Ximen station and conveniently located among many shopping and dining. Hotel is decently well maintained too. The only down side was the air conditioning in the room. It was centrally controlled and there was no way to adjust the temperature. Not sure if the thermostat was correct, but it was constantly showing 19 - 20 degrees especially at night. The staff came by, tried to adjust in a 10 sec job before saying that if it doesn't work, the best solution is only to ask for more blankets.

部屋が狭かったが、それ以外はとても良い

Room is small but location is great

The rooms were extremely small, not suitable for any other travelers if you are not a couple or the same sex as there wasn't a lot of privacy space (in the toilet and shower area). You can hear the drain pipes and water sound throughout the night so it was hard to sleep. Doors not very sound proof so you can hear everything and anything that goes on outside.

スーツケースを広げるスペースもないくらい部屋が狭すぎました。 清潔感は問題なし。水圧問題なし。立地抜群に良い。 部屋がランダムに並んでいて番号が順番じゃないのが不思議でした。

The room is old and can hear noise from outside even at 11th floors.

Location is good and staff are friendly but that is about it. Very small room. Internet was not connected most times

窓のない部屋でしたが、ライトの配置が悪いのかとにかく暗い。ベッドは綺麗で寝やすいが、風呂がとにかく汚い。部屋に時計もなく不便だし、ハンガーも少なく特殊なタイプで不便。水のペットボトルも廊下にウォーターサーバーがあるせいか、一才補充無しだし、そのウォーターサーバーも水と書いておきながらぬるま湯が出る。フロアの廊下はあちこち何かの汚れでとにかく不快。このホテルは駅近なのが最大の利点。寝るだけならここでも問題無し。

Water pipe is making noise especially when adjacent room is taking shower . Can’t control the room temperature .

The staff are friendly and helpful. They recommended nice eateries nearby which are good for local foods. The location is very convenient though the superior twin room seems to be small. Prefer the family room instead.

While the hotel’s location and room were decent, the overall service experience fell short of expectations. We booked a room for two adults and one child (6 years old), but upon arrival, we noticed that only two sets of towels were provided. I called reception to request an additional towel for my child, but was informed that only two sets were allowed as only two adults were registered. I explained to the male staff that it was unhygienic for my child and I to share a towel, and only then did he reluctantly agree to send one “as a one-time exception.” On the second day, all the reception staff on duty were male and noticeably unfriendly. Even with their masks on, their lack of warmth and unwillingness to assist was apparent. When I asked for directions to the breakfast area, the response was curt and came across as rude. In summary, the hotel itself is fine, but the service, particularly the attitude of the staff, was disappointing. If you’re someone who prefers minimal interaction with staff, you may still enjoy your stay.

Excellent location, very professional, friendly and helpful staff, excellent food options both for breakfast and dinner.

Checked in the same hotel 2 years ago & was good. However this time round was bad: 1. Self service check-in system was not gd.There wasn’t proper queue system and travellers will just hogged on to the check in system although there are ppl who came first . The worst part lack of support as the system gave errors and the staffs weren’t polite. 2. Booked the same room type (family deluxe) except we opted for city view this time. Surprisingly the room appeared smaller than what we had last time. For a family of 5 the room is not very suitable due to lack of space for luggages , lack of hanging in toilet etc . Very different from our experience 2 years ago. 3. There’s mozzie in the room and my kid was bitten badly! I managed to kill it only after 3rd day of stay! 4. Very late and quite horrendous housekeeping. We returned back at 430pm and room wasn’t cleaned up. Told the housekeeping we can only allow them to come after 6 as my kids need to sleep. They just appeared at 5+ insisting to do basic clean up. In front of my eyes, the lady used a cloth to clean the toilet floor and using the same cloth to wipe the vanity top. I stopped her cleaning immediately as it’s too disgusting to view what’s next.. 5. Very very run down. The shower head was spoilt with water spraying in different angle. The shower piping was also leaking. The toilet bowl leaked with urine twice and was choked (yes shouldn’t throw toilet paper in but this is so unhygienic!) Won’t stay here next time.

I had a disappointing experience at this hotel. They were extremely inflexible with their check-in policy—I arrived at 2:30 PM and was denied check-in, only to see guests being allowed in at 2:50 PM. It felt unnecessarily rigid and poorly communicated. I also booked the room for three people and was charged an additional fee for the third guest. However, upon check-in, the room was only prepared for two people—there were only two sets of towels and pillows. We had to request additional items, which should have been provided from the start given the reservation and extra charge. Additionally, while I understand that Taiwan has implemented rules against individual shampoo containers, the hotel seemed to use this as an excuse to cut corners. They did not provide basic amenities like lotion or conditioner at all. The rule does not prohibit providing these essentials—it only limits the use of individual bottles. Overall, it was a frustrating stay, and I felt the service and amenities did not meet reasonable expectations.

The hotel is conveniently located in XMD. However the guest service is no longer warm and friendly. Check-in is strictly at 3pm, with no flexibility even at 2:30pm. There is no room service and not even ice provided. The staff asked me to purchase from the nearest 7-11. Housekeeping was good and friendly but the bed was super tough. There are hotels with better services elsewhere.

Excellent location and decent room. Staff are very helpful and friendly

There was cockroach next to the bed inside the room. I was so scare when sleeping. Also, the concierge charge NT$800 per luggage if we leave it there for storage overnight even we will return to the hotel in 3 days,to stay for another 2 night. We end up needing to take all our luggages to Hualien.

Great location and friendly helpful staffs

A bit outdated hotel and not flexible in extending even for an hour late check out. Provide only one time 2 bottles of water per stay even though you may stay in the hotel for a week. I wonder how much will 2 bottles of water cost the hotel. Next trip to Taiwan I will chose another better more flexible hotel to stay in

Perfect location, just across Ximending night market. 3 min walk to the train station. Less than an hour away from the airport. Breakfast buffet selection is good considering its price. Would definitely stay here when I go back next year.

객실은 보통입니다. 편의시설은 좋아요. 로비 외관 번지르르 하고요. 체크아웃 기계에 자동이에요~ 여기는 시먼딩역 4번출구 나와서 1~2분 거리라는게 제일 장점이에요!

The location is excellent . Just cross the road and you are right at XMD. Metro Ximen is just next to it and it’s connected to the TY airport .

The check-in & out was speedy! Nice breakfast with many varieties. Thot the room is not too spacious but it’s clean and comfortable. Most important the hotel is just 2 minutes walk to Ximen MRT station.

Very convenient close to subway & accessable to various attractions

Perfect location within walking distance.

酒店很近西門町出外

We previously stayed in the other sister company, Papa Whale, but enjoyed our stay in Midtown Richardson even more. It was located even closer to the MRT station and included everything we needed.

Hotel is very centrally located. Ximending is across the street. MRT is 2 minutes walk.

Excellent location, right next to XiMen subway station, close to Office of President.

The hotel is generally outstanding. Rooms are clean, modern and functional. Excellent rain forest shower. Comfortable Double bed. My only complaint is that whoever designed the building put in inadequate lifts so you have to wait some time to get to your room. It’s very good value for money. The food is also of a high quality. Both good Chinese food and western food for breakfast.

The check-in & out was speedy! Nice breakfast with many varieties. Thot the room is not too spacious but it’s clean and comfortable. Most important the hotel is just 2 minutes walk to Ximen MRT station.

Great location, clean, quiet, good breakfast buffet

Breakfast buffet was no good

Breakfast spread many but everyday is the same food. Breakfast area super crowded between 7-9am as there’s many tour groups hotel guests. Location super convenient as it is beside Ximen station exit5. Family room not spacious, just 23sqm, not enough space to cover three luggages area and walking space.

Very close to the taipei metro entrance and ximending market. Super walkable with convenience stores nearby. Breakfast provided is good. May need variety.

Hotel location is very good and lobby is quite elegant. Breakfast is ok with lots of choice but taste is so so. Coffee is pretty bad quality, not sure it’s because of machine or coffee bean. Room is quite clean but a bit small compare to other hotel with similar price range.

I would not recommend this hotel, poorly maintained, noisy, chaotic during breakfast. I stayed 3 nights but only avail of the breakfast once though it’s free. Very chaotic, not a good spread. The carpet and toilet in the room is dirty. The only good thing is the location, near to meet up point for touring, near night market too.

早餐非常好吃

Its a nice place. The breakfast is good.