Name: The Capitol Hotel
Address: 1000 Washington St E, Charleston, Kanawha County, US
Rating: 6.6

Vad gäster tycker

I recensioner av The Capitol Hotel lyfter resenärer konsekvent fram den vänliga personalen och det praktiska läget nära centrum, samtidigt som de rapporterar återkommande problem med hissar, synliga renoveringar samt varierande upplevelser av städning och frukost – allt från tillfredsställande till besvikelse.

Rummen är ofta bekväma med bra sängar, men byggnaden känns daterad och gäster rapporterar underhållsproblem som defekta badrumstillbehör, problem med VVS och ibland brist på varmvatten eller störande ljud från omgivningen. Flera recensioner noterar att området runt hotellet och parkeringsplatsen kan kännas otrygga efter mörkrets inbrott, med en del kringhängande personer, även om dagtidstillgången och närheten till motorvägen är praktisk. Bäst lämpat för korta vistelser när bekvämlighet är viktigare än lyx.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

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Faciliteter

Återkommande problem med hissarna och synliga renoveringar leder till långa väntetider och pålitlighetsproblem. Flera recensioner nämner också problem med varmvattnet, trasiga eller begränsade is- och automater, tillfälliga stängningar av pool och gym, samt en parkering som känns osäker.

Relaterade gästrecensioner

6

Dustin

22 juli 2024

·

Stannade 1 natt

Broken down elevators… if they were renovating, the did a poor job of making it known… poorly constructed and or in need of repairs all over

6

Susie

28 juni 2024

·

Stannade 1 natt

Only 1 of 3 elevators worked. Run down lobby, parking, entrance. Public areas shabby, need paint and repair. The rooms were fine - perhaps they’ve been updated. The rest of the property needs maintenance attention.

2

Lisa

14 apr. 2024

·

Stannade 2 nätter

I was very excited about the location however the property is in disrepair. Only 1 of 3 elevators worked. I had no hot water my entire stay after calling customer service was offered a refund. Just sad nobody could get water fixed and did not offer any help until I called corporate number. Not fun having no bath for 2 days. There was no coffee and no food either as they had run out. I believe just understaffed.

4

Kenneth

31 mars 2025

·

Stannade 1 natt

The bathroom door wouldn’t close, they were renovating an elevator and the other elevator was awful. The vending machines didn’t work so we couldn’t get any drinking water. The ice machine didn’t work. The breakfast that we were supposed to have access to at the hotel next door was completely void of food an hour before it was supposed to be over. The staff seemed friendly enough, but the hotel should be closed until the renovations are complete. And on more than just the elevator.

8

Perry

11 juli 2024

·

Stannade 1 natt

The Lady working the front desk was great and very helpful. The only negative I have would be the elevators need repaired. Only one elevator was operational and it was overworked.

6

Bill

3 feb. 2024

·

Stannade 1 natt

Pool gym and elevator out of order The area surrounding the hotel is a bit rundown The parking lot is opened to the surrounding area

4

Penny

22 juni 2024

·

Stannade 1 natt

Room was clean but hotel itself needs major upgrades. Only 1 working elevator. Staff was courteous and pleasant.

8

Patricia

12 juli 2024

·

Stannade 2 nätter

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

6

David

18 juni 2024

·

Stannade 1 natt

The elevator was in poor condition and looked it; floors in common areas were not clean. The staff were wonderful and customer service was spot on.

8

Aubrey

13 nov. 2024

·

Stannade 1 natt

Construction work in lobby, odor in hallways, only 1 elevator working, and had to go next door for breakfast

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Renlighet

Rumsstädningen lovordas ofta, men problem återkommer i gemensamma utrymmen och vissa rum, inklusive smutsiga hissar, skadedjur (myror eller knott) och enstaka slarv från städpersonalen.

Relaterade gästrecensioner

10

Bailey

4 nov. 2024

·

Stannade 1 natt

The staff were super polite and rooms were so clean

8

Paul

13 sep. 2023

·

Stannade 1 natt

We had to change rooms after dinner. The bathroom sink was covered with small ants in gat kept reappearing

4

Charlene

30 juni 2024

·

Stannade 4 nätter

I had baby ants all over my bedroom, weren’t any other rooms to move us too and they wanted to spray the room even though we still had to stay in the room. Only 1 ice machine for all 9 floors.

2

Shanna

21 feb. 2024

·

Stannade 1 natt

Let’s start with the elevator was absolutely disgusting it had spilled sticky stuff on the floor didn’t look like it had been cleaned in years. Out bathroom walls were falling off maybe a previous water leak that never got fixed. The counter had stuff on it. Shower rack was hanging on by a thread. Not impressed at all.

8

Patricia

12 juli 2024

·

Stannade 2 nätter

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

8

Brittney

28 maj 2025

·

Stannade 2 nätter

Found an open package of men’s hair treatment under the bench in the room. Homeless people fighting in the parking lot. Altogether, the hotel was pretty clean though, staff was really nice, and it was very close to downtown

2

James

30 mars 2024

·

Stannade 1 natt

When we checked in at 9pm we were told we would have to wait until our room was cleaned even though we had already paid prior to our arrival. Once we made it to our room, the beds linens were filthy. We found hair, bloody spots and black specs all over both beds. When we asked if we could have fresh linens, we were told they were out. It wasn't until we talked to a house keeper that our request for linens was granted. Our experience so far has not been a good one.

6

David

18 juni 2024

·

Stannade 1 natt

The elevator was in poor condition and looked it; floors in common areas were not clean. The staff were wonderful and customer service was spot on.

2

Heidi

13 okt. 2024

·

Stannade 3 nätter

Do you like ants crawling all over you? Then you'll love this infested hotel. Ants were all over my stuff in not just one but two different rooms (after room two I was DONE.) which considering I brought food with me is an absolute deal breaker. Now not only do I have to throw out all that food, I also was told I can't get a refund because I had technically stayed tonight (no, I came back to find ants all over and packed up at 1am. I'm still finding them crawling out of my stuff even at my new hotel.) Honestly the whole place looked like the kind of place you go to lay low while running from the cops (but they were still charging $100/night?!) - sinks that didn't drain, sketchy parking lot and surrounding area, doors and furniture that were more patch than original. At least I didn't get trapped in the one working elevator - the one with half the buttons taped over.

4

Barb

6 sep. 2023

·

Stannade 1 natt

Piss ants

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Rum

Rummen är generellt bekväma, med många som noterar bra sängar och några rymliga eller uppdaterade layouter. Underhållsproblem rapporteras, inklusive problem med badrumsdörrar och tillbehör, ljud från VVS och ibland störande ljud från omgivningen.

Relaterade gästrecensioner

8

Lawrence

20 juli 2024

·

Stannade 1 natt

It’s an older hotel, but the rooms are comfortable and the staff was helpful.

10

Shirley

28 sep. 2023

·

Stannade 1 natt

Room was excellent. Outside the property was ok. Elevator had issues and we got stuck. Overall it was good.

6

Lucia

25 jan. 2024

·

Stannade 1 natt

Bathtub very slippery, refrigerator made noise all night along with sound of frequent toilet flushing which seemed to be needing repair. Nobody was at front desk for checkout.

8

Rickey

11 sep. 2023

·

Stannade 1 natt

The hotel provided a comfortable bed and a good night of rest after a long day on the road.

8

Lynn

10 dec. 2023

·

Stannade 1 natt

Toilet was too low and wish the coffee pots were better. Bed was super comfortable and room was very clean and presentable.

4

Stefan

28 mars 2025

·

Stannade 1 natt

The first room I got the fire alarm in the room was chirping and just needed a battery. I asked and she moved me to a different room. The next room, the toilet didn’t work and wouldn’t flush. The best part was the bed and it being comfortable or I was just tired and any bed would have done the job.

10

Jeffrey

31 mars 2024

·

Stannade 1 natt

The elevator (the only one working) looked a little sketchy, in the bathroom the water took a very long time to get hot, the handle on the tub was falling off and it was hooked up backwards. The hot was cold and the cold was hot. Other than that everything else was nice, staff was very friendly

8

Tod

21 juli 2024

·

Stannade 1 natt

A very good room as far as space and comfort. Service was excellent and the breakfast was good but typical. Elevators look a bit run down including one that was out of order

6

Monica

25 feb. 2024

·

Stannade 2 nätter

The hotel staff was wonderful. My room had paint peeling from the wall in the bathroom but otherwise was clean. DO NOT stay in a room on the side of the postal service. I was awake from 2 am on with them loading the trucks and holloring.

6

Zachary

24 mars 2024

·

Stannade 1 natt

The property itself was nice. Our room was great except the door number was missing (room 420). The issue was the first room we were given was occupied. This was not fun when it’s already 11pm and I just want to sleep. When I went to get a new room the guy processed a second reservation which, even tho they refunded it, it held up $100 of my vacation money.

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Service

Servicen utmärker sig som vänlig, tålmodig och hjälpsam, med personal som ofta tillmötesgår önskemål och löser problem. Ett fåtal rapporter nämner felaktigt tilldelade rum, frustration över depositioner eller fakturor samt begränsad tillgänglighet i receptionen ibland.

Relaterade gästrecensioner

10

Bailey

4 nov. 2024

·

Stannade 1 natt

The staff were super polite and rooms were so clean

10

CYNTHIA

2 nov. 2024

·

Stannade 1 natt

Staff was kind, considerate and very helpful

10

Angela

1 feb. 2024

·

Stannade 1 natt

First off I want to thank the front desk lady last night for her help and her contacting her GM to help the situation we were in. You are the reason we most definitely will be coming back for a weekend stay in the near future. The service is excellent. The bed was so comfortable and the pillows as well. The bathroom was very clean. The view out the window of the city was good as well. I highly recommend this place. My one and only complaint is breakfast the eggs were cold and the sausage was a bit rubbery. Lastly no cream cheese for the bagels and no fresh fruit. I have been to other Best Westerns and breakfast at the other ones were better. Just need to step it up a small notch. Other than that it was great

10

Jessica

3 mars 2025

·

Stannade 1 natt

Stayed one overnight. Staff was very friendly and accommodating. Breakfast was fresh.

10

CYNTHIA

28 okt. 2024

·

Stannade 1 natt

All of the staff were patient, kind and helpful

8

john

2 juni 2024

·

Stannade 2 nätter

Vending machines didn’t work. Only one of three elevators worked. Desk staff was wonderful!

10

Barry Lee

3 feb. 2024

·

Stannade 25 nätter

The staff was extremely friendly and offered great advise and listened and took immediate action if I had any questions, the rooms were extremely large and clean and offered a microwave and refregerator and the daily breakfast was so good with both hot and cold foods and great variety

8

Diana

13 juni 2024

·

Stannade 3 nätter

The bed and bathroom was clean the elevator was very dirty and needs updating. The staff were friendly but sometimes unavailable

4

donna

16 juni 2024

·

Stannade 1 natt

My room selection was changed and I was not notified until I arrived to check in and front desk was unwilling to see if pricing could be adjusted

6

Zachary

24 mars 2024

·

Stannade 1 natt

The property itself was nice. Our room was great except the door number was missing (room 420). The issue was the first room we were given was occupied. This was not fun when it’s already 11pm and I just want to sleep. When I went to get a new room the guy processed a second reservation which, even tho they refunded it, it held up $100 of my vacation money.

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AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Läge

Praktiskt läge nära centrala attraktioner, Clay Center och stora vägar; gångavstånd till vissa restauranger och butiker. Flera gäster kände sig obekväma med området runt hotellet och parkeringsplatsen under natten.

Relaterade gästrecensioner

6

Thomas

2 apr. 2023

·

Stannade 1 natt

Good location. Average condition of property and room. Needs attention and more effort on cleaning.

10

Jen

2 apr. 2023

·

Stannade 1 natt

Staff super friendly, convenient to walk to the mall. Elevator down and long time to get elevator to go to top floor.

4

Amanda

2 mars 2024

·

Stannade 2 nätter

Needs updated and worked on. 1 out of three elevators worked. Not a great neighborhood. If there is an event at the Clay Center, patrons of this event use the hotel parking lot, leaving little parking for guests.

6

Teresa

9 aug. 2024

·

Stannade 1 natt

Outside area a little questionable especially at night but safe. Only 1 working elevator due to construction. Room nice and comfortable while traveling with 16 yr old. Breakfast bar good.

6

Julie

19 aug. 2023

·

Stannade 1 natt

The hotel is semi-rundown but the room was very clean, the beds comfy and the staff super friendly! We didn’t feel at ease walking around at night but the area is just fine in the day.

6

Jeffery

29 maj 2023

·

Stannade 3 nätter

Only one of three elevators were working. There were a lot of homeless people around the hotel.

8

Brittney

28 maj 2025

·

Stannade 2 nätter

Found an open package of men’s hair treatment under the bench in the room. Homeless people fighting in the parking lot. Altogether, the hotel was pretty clean though, staff was really nice, and it was very close to downtown

10

Gina

16 dec. 2023

·

Stannade 1 natt

Great location for Concert at the Clay Center. Friendly staff.

10

Marilyn

28 aug. 2023

·

Stannade 1 natt

The room itself was excellent and the staff was exceptionally friendly,! The building could use an update which appeared to be underway. We walked to a local eatery, while it was daylight, but definitely would not have chanced it after dark.

8

DOUGLAS

3 mars 2024

·

Stannade 1 natt

Good location. Just off the interstate.

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Måltider

Återkopplingen gällande frukosten är blandad: vissa uppskattade en varm och tillfredsställande start på dagen, medan andra tyckte att utbudet var begränsat, att rätterna var kalla eller att förråden tog slut; på vissa datum serverades den i grannbyggnaden.

Relaterade gästrecensioner

10

Juliana

26 feb. 2024

·

Stannade 1 natt

Nice stay, friendly staff, good breakfast.

6

Mark

5 mars 2025

·

Stannade 1 natt

Hotel was hard to find as Hotels.com lists it as the Charleston Tower, but the signage says Best Western. Went around in circles trying to find it. Hotel definitely shows its age and lack of building maintenance. Breakfast offered was one of the poorest we've encountered.

2

Lisa

14 apr. 2024

·

Stannade 2 nätter

I was very excited about the location however the property is in disrepair. Only 1 of 3 elevators worked. I had no hot water my entire stay after calling customer service was offered a refund. Just sad nobody could get water fixed and did not offer any help until I called corporate number. Not fun having no bath for 2 days. There was no coffee and no food either as they had run out. I believe just understaffed.

10

Sandra

14 mars 2024

·

Stannade 1 natt

The hotel was clean and furnishing were nice. The beds though are too high. The commode was the usual height and seem low. The staff was very helpful. My family enjoyed your breakfast -food with nice choices

10

Jessica

3 mars 2025

·

Stannade 1 natt

Stayed one overnight. Staff was very friendly and accommodating. Breakfast was fresh.

8

Patricia

12 juli 2024

·

Stannade 2 nätter

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

8

John

15 apr. 2024

·

Stannade 1 natt

The Breakfast was ok. Didn't have much to choose from

6

Jyhhwa

19 maj 2025

·

Stannade 1 natt

飯店已更名，外觀找不到所訂的飯店；飯店老舊，電梯有一台壞了！晚上好多小黑蚊，趨光性所致，洗臉台都是小黑蚊屍體；早餐是到隔壁Quality Inn 用餐。

8

Aubrey

13 nov. 2024

·

Stannade 1 natt

Construction work in lobby, odor in hallways, only 1 elevator working, and had to go next door for breakfast

8

Tod

21 juli 2024

·

Stannade 1 natt

A very good room as far as space and comfort. Service was excellent and the breakfast was good but typical. Elevators look a bit run down including one that was out of order

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

The Capitol Hotel

Om detta boende

Läge

Rumsalternativ

Basic enkelrum - 1 kingsize-säng - rullstolsanpassad dusch

Enkelrum - 1 kingsize-säng

Basic dubbelrum - 2 queensize-sängar

Gästrecensioner för The Capitol Hotel

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