Holiday Inn Express & Suites Monroe by IHG

GRACIAS

😊

There are a lot of changes needed here. Great staff, beds are always comfortable, breakfast was good, but some of the furniture is well past its due date. Stained and filthy dining area furniture, room blinds were broken, and lounge chair in our room was filthy.

There was suppose to be a pool. It was under mainteance. The bathroom had mold in the corners of the ceiling. There was dirt behind the headboards. I found a bullet hole in the windows glass and the shades were broken.

The WORST hotel experience i've ever had in my life. DO NOT stay here. The pictures are LIES, the pool is broken(we had no idea prior to driving 4 hours and being told at the desk) and has no time frame to re open. Carpets are disgusting. A tv fell off of the wall and gave my son a concussion which they of course tried to blame on us LOL. We had to move rooms several times, it was a MESS. And they offered us NOTHING to make up for it. If your a single person and just need a night to crash and dont care about dirty carpets.MAYBE if you can get it for right price. Otherwise avoid at all cost.