Holiday Inn Express & Suites Monroe by IHG

Very long wait for check-in. Had 3 groups waiting about 10 minutes for the clerk to show up. Room was definitely not as pictured on the site. Someone needs to review the definition of suite because this was not one. No plates, utensils, paper towels or wash liquid in the “suite” kitchen was odd. Definitely not conducive to anything other than popcorn in the microwave. Housekeeping came and refreshed towels. Did not vacuum, make bed or leave additional toilet paper. Would have been better to have no service over the weekend stay then have the room invaded for literally 2 new towels. Pool was down for maintenance. Fitness center was the standard. Breakfast was the star of the stay. Really good selection of multiple kinds of eggs, meats, a potato option and more hot items. Nice selection of yogurt, oatmeal and pancakes. Also cinnamon rolls for some sweet.

check in was easy and the first day was great, and then the elevator went out of service for the last 3 days of our stay - we were on the 3rd floor. The shower dripped all night as well, had to keep the bathroom door closed.

This hotel looks nothing like the website. I know that isn’t unusual, but not even close. The pool was disgusting and run down. There was dirt and dust all over the floors, including dead bugs. The breakfast was only okay. The breakfast staff was the only positive part—she was very sweet! I would not stay here again.

Stayed 2 nights and everything was nice. Kids were disappointed the pool was closed. Great location right across the street from Sterling State Park. We will definitely stay there again when traveling.

This was one of the nicer hotels we have stayed in. Our room was clean, free coffee in the lobby, beds were comfortable, TVs were as nice as our home TVs. The staff is extremely friendly. Especially the young man in housekeeping. We woke up too late to take advantage of breakfast, so I cannot speak about that. The pool was clean, warm, and an abundant of towels. The pool probably should have a little less chlorine. My kids coughed and my eyes burned. It was clean though! Would definitely stay here again when we are back to visit family.

The staff was wonderful, nice, helpful. My room was extremely clean and quiet. Parking was simple and check in was a breeze!

We had a great time - everyone at the hotel was very nice and courteous. Really appreciate how well lit the inside and outside was . Amazing breakfast and we made sure we complemented the staff. Nice pool experience each day. The town impressed us also, along with the large selection restaurants. We will be back. 😊

Great location, friendly staff, good breakfast, nice pool- open till 11pm was a plus! Would stay again!

For me, its all about the bedding! And sleeping in your bed was like being wrapped in a cloud! I loved it! The rooms were amazing! Your housekeeping staff deserve a raise! The only thing we didnt like was the pool, it was cold and cloudy. Otherwise it was great

Liked the staff, pool, and hot tub

Stay here often because the rooms are always clean. Also very quiet.

Very clean

Spacious rooms. Very clean.

We stayed room 208, no k cups, no coffee cups or water cups, no toilet paper, and bedding was dirty. Im not even sure this room had been cleaned before our stay.

The room was very clean and the breakfast was amazing

No towels in room. Had to wait 4 hours for towels. Bathtub was broke. The room looked like it hadn’t been dusted in months. Hair in the bathtub

Offered only accessible room when not stated online. Wet spot on carpet by bed when arrived, hair on pillows and blind was broken. Strong smell in room.

In the first room they gave us, the A/C was making loud, horrible noises. The room smelled very strongly of mildew, eo much so that my nose immediately started burning when entering the room. The staff was happy to move us into another room that did not have the same problems. The new room was generally clean, except the carpet was incredibly sticky all over (enough to be uncomfortable going without shoes on it). The edge of the duvet was in really rough shape, with busted seams and hanging frays. It was "fine", but the quality is not what I've come to expect from Holiday Inns.

All was good with service but the walk in shower was terribly moldy in the corners and grout and just not clean at all ... very disappointing in a 200 dollar a night spa room i took my wife to ...because of this we will skeptikal of using quality inn and suites at all in the future

The staff are friendly. Breakfast is very good too with plenty of options. However, the hotel is not very clean at all. The front lobby area wasn’t clean when we checked in, our bathroom wasn’t very clean. Worst of all, the bathroom had an ant infestation. We did notify staff upon checkout of this.

Very long wait for check-in. Had 3 groups waiting about 10 minutes for the clerk to show up. Room was definitely not as pictured on the site. Someone needs to review the definition of suite because this was not one. No plates, utensils, paper towels or wash liquid in the “suite” kitchen was odd. Definitely not conducive to anything other than popcorn in the microwave. Housekeeping came and refreshed towels. Did not vacuum, make bed or leave additional toilet paper. Would have been better to have no service over the weekend stay then have the room invaded for literally 2 new towels. Pool was down for maintenance. Fitness center was the standard. Breakfast was the star of the stay. Really good selection of multiple kinds of eggs, meats, a potato option and more hot items. Nice selection of yogurt, oatmeal and pancakes. Also cinnamon rolls for some sweet.

The staff was very helpful and pleasant. The location was great. The only problem I had was the air conditioning was very loud, not sure if it had a problem but I had to turn the tv up very loud to hear it over the ac.

I really enjoyed our stay. Very clean. Love the contemporary style of the rooms will definitely be staying again at this location!!! Breakfast is amazing with many choices.

Quiet area

This was one of the nicer hotels we have stayed in. Our room was clean, free coffee in the lobby, beds were comfortable, TVs were as nice as our home TVs. The staff is extremely friendly. Especially the young man in housekeeping. We woke up too late to take advantage of breakfast, so I cannot speak about that. The pool was clean, warm, and an abundant of towels. The pool probably should have a little less chlorine. My kids coughed and my eyes burned. It was clean though! Would definitely stay here again when we are back to visit family.

Spacious rooms. Very clean.

Very nice place to stay. Been going there since 2017 whenever I make it back to Michigan. Rooms haven't changed at all. Staff is very nice.

It is as expected for a Holidays Inn, decent beds, easy parking, convenient to local stops.

Great fairly new rooms. Great breakfast. Great server and friendly service at breakfast Dislike: Sliding door in shower would not stay closed when showering ... kept sliding open rm 322

Staff was excellent! BUT the room (331) had issues… no curtains, remote didn’t work, heater unit sounded like a jet engine when it was running, the tub faucet had a nice steady drip that never stopped, and the fridge did not work.

Smooth check in. Friendly staff. Clean room. Tasty breakfast.

Great service by Nathan at the front desk!

Outstanding!!!! Everyone was very and helpful!!!!

The staff was wonderful, nice, helpful. My room was extremely clean and quiet. Parking was simple and check in was a breeze!

Breakfast & Brenda were great!!

We booked through a third party, but the hotel does not keep their availability up to date with the site. We arrived with our 3 children around 9 pm and they told us they didn’t have a room for us. They had King bed rooms unclaimed that we were willing to take, but they refused. No one else in town had availability. Terrible experience and my credit card was still charged for the room and $50 for incidentals.

This is a very nice facility but the stff member that checked us in left a lot to be desired. I booked a room with 2 queen beds and prepaid for it as I was traveling with a friend. When we checked in, I asked if the room had 2 beds as requested and paid for in advance. She said yes and handed me the keys. When I got to the room, it had a single King bed and that would not work. I went back to the front desk and she told me that they overbooked double bed rooms and I had no choice. Since I prepaid for the room in advance, I said this was unacceptable. She said she could move to another room with a pullout bed but indicated she needed to talk with her manager to make any changes. She called her manager, started that call by saying I "was being beligerant about the room I was assigned". The manager initialy indicated to her to offer me a $50 refund. I told her that did not solve the problem but asked if I could purchase a second room and apply the $50 towards it. She said "no" but her manager heard the conversation and immediately told her to give me the second room and comp me fully for it. I was willing to pay for it, with the credti applied but the manager heard the front desk person treating us poorly and corrected the situation. The manager saved the evening despite the poor approach and customer treatment by the staff member.

Janelle at the front desk was very helpful. The room was nice and rooming. We ask about dining recommendations. She suggested Sal’s place. That’s a mom pop place a little ways down the road about a mile. Very good food very big portions. Enjoy.

Overbooked through Expedia they said but didn’t get to help me get refunded just said sorry and told me to call IHG or Expedia

Front desk was very helpful and pleasant.

Very convenient to the Fermi plant.

My favorite hotel in all of Monroe. Great staff, convenient location and always affordable. Thank you guys for always making my stay AWESOME!

Quiet area

Stayed 2 nights and everything was nice. Kids were disappointed the pool was closed. Great location right across the street from Sterling State Park. We will definitely stay there again when traveling.

Right off expressway. Convenient. Clean. Comfortable.

It is as expected for a Holidays Inn, decent beds, easy parking, convenient to local stops.

Great location, friendly staff, good breakfast, nice pool- open till 11pm was a plus! Would stay again!

We love Red Lobster which is close. The pool was nice and the breakfast excellent. Felt safe to go outside to car even late at night. The syaff was very pleasant and friendly.

Nice and quiet. Did smell cigarette smoke on occasion. Had all my favorite cable channels. Nice and friendly staff

Convenient to our family in Monroe - nice to stay in a clean establishment. Our breakfast times were enjoyable!

Smooth check in. Friendly staff. Clean room. Tasty breakfast.

Very long wait for check-in. Had 3 groups waiting about 10 minutes for the clerk to show up. Room was definitely not as pictured on the site. Someone needs to review the definition of suite because this was not one. No plates, utensils, paper towels or wash liquid in the “suite” kitchen was odd. Definitely not conducive to anything other than popcorn in the microwave. Housekeeping came and refreshed towels. Did not vacuum, make bed or leave additional toilet paper. Would have been better to have no service over the weekend stay then have the room invaded for literally 2 new towels. Pool was down for maintenance. Fitness center was the standard. Breakfast was the star of the stay. Really good selection of multiple kinds of eggs, meats, a potato option and more hot items. Nice selection of yogurt, oatmeal and pancakes. Also cinnamon rolls for some sweet.

Breakfast amazing, quiet place, great staff. 10/10 for us

This hotel looks nothing like the website. I know that isn’t unusual, but not even close. The pool was disgusting and run down. There was dirt and dust all over the floors, including dead bugs. The breakfast was only okay. The breakfast staff was the only positive part—she was very sweet! I would not stay here again.

My stay was amazing my room was clean and all the amenities and the breakfast was excellent this morning thank you

The lady in the morning. Who set up the food. She was excellent. So nice. And made sure everything was fresh and stocked.

The room was very clean and the breakfast was amazing

Great stay! Breakfast was awesome!!

Great location, friendly staff, good breakfast, nice pool- open till 11pm was a plus! Would stay again!

Room was nice breakfast was good