Your room is ready, but if you wanna go up to it, you have to pay a $25 fee because you are early. Not a great way to start off the vacation. Never have I ever and I travel the world. As annoyed as I was, I paid the $25 and went up to my room and unpacked, anxious to get out in the sun. I looked out the window and realized I was not in the room I paid for. Contacted the front desk and they were able to move me to another room with the view I paid for, but not the room accommodation. I contacted Hilton regarding my concern and was told that I could not make any kind of claim for compensation until after I checked out the hotel was very nice, the rooftop pool and bar was lovely. Enjoyed a nice happy hour and breakfast was plentiful. I would recommend this hotel as long as you get the room you paid for and are willing to pay extra to enjoy your room that is ready and waiting.
Your room is ready, but if you wanna go up to it, you have to pay a $25 fee because you are early. Not a great way to start off the vacation. Never have I ever and I travel the world. As annoyed as I was, I paid the $25 and went up to my room and unpacked, anxious to get out in the sun. I looked out the window and realized I was not in the room I paid for. Contacted the front desk and they were able to move me to another room with the view I paid for, but not the room accommodation. I contacted Hilton regarding my concern and was told that I could not make any kind of claim for compensation until after I checked out the hotel was very nice, the rooftop pool and bar was lovely. Enjoyed a nice happy hour and breakfast was plentiful. I would recommend this hotel as long as you get the room you paid for and are willing to pay extra to enjoy your room that is ready and waiting.