The Continental Hotel and Spa, Heathrow

Venligt og hjælpsomt personale. Rent og fint til prisen

Vi stod og manglede et hotel akut efter en dårlig oplevelse med andet hotel i Ilford som slet ikke var beboeligt. Så vi tog entlig The Continental Hotel lidt i blinde, men hvilken fantastisk beslutning det var. Utroligt imødekommende og service minded personale som flere gange gik et ekstra skidt for at give os en god oplevelse. De stod klar 24/7 i receptionen, især vores udtjekning klokken 3 om natten, da vi skulle nå et tidligt fly. Der fik vi hjælp til alternativ transport, da toget ikke gik. De hjalp faktisk vores kufferter helt ud i taxaen.

Passable, and fit us right for 4 nights. Pool was good too, staff were nice. They gave us a late check out for free and which really helped. Aircon didn’t work very well and the room became very hot very quickly.

Super convenient to the tube, Hounslow Central Station. Barely a block walk. Perfect for a fitness conscious pass-through or solo travelers. Probably not ideal for families. The hotel looks like it was trying to be some trendy/design-y hotel in the early 2000s-2010s and hasn't been updated since. It's a bit worn looking but otherwise felt very clean and well maintained. The staff was especially accommodating and helpful. Rooms was decently sized. The on-site Indian restaurant looked nice but I found the Hounslow Market food court just up the street has a lot more options and much better priced. Everything I had there was delicious. - I booked this as a stay over coming from Heathrow. The draw for me was the gym facilities which are actually an entire Gold's Gym in the basement that you get access too as a guest. Some notes on the Gold's Gym - a bit worn down but generally clean enough - has plenty of showers and lockers in changing room - sauna was always very hot and accessible - pool was pretty cloudy and does not have any bottom paint, swim lines, or swim lanes so doing laps is very challenging - but otherwise a nice pool - plenty of free weights and bench areas - overall a solid home base for a layover or stop on your way to London if you want good fitness amenities - you are sharing the gym with normal members, but never found it too crowded. -- re: other reviews - there was no pool smell or Indian food smell in my room - overall pleasant stay.

There are plenty of other options locally for a similar price that I’d suggest you explore. The property is poorly maintained outside of the rooms. The rooms aren’t much better, very tatty and a bit grim if I’m honest, they’ve have been well photographed. It wasn’t clean either in my opinion, tobacco dropped on my seat which had an awful cover… not sure what it was covering up. Bathroom was dirty with the toilet seat not being cleaned, limescale on all the fittings, shower door didn’t close, overall the toilet really not good. There were a number of staff that were super helpful, but others that were not at all. I’m unsure whether it’s policy or not, but very inefficient. When I raised a concern after initial check in, I was then woken at 11PM by a phone call to try to rectify… lovely, but 11PM when you’re asleep, just wait until the morning or respond via email perhaps? Also, if one of the things that’s drawing you in is the gym, steer well clear! It’s so dirty, equipment isn’t well maintained and again, the policies are so stupid with paperwork every day. Max I’d give it is a 2/5 star rating, and that’s only because the staff were helpful. If it wasn’t for them it’d be worse. The 4 star rating the hotel gives itself is purely because it has got the facilities, but just having them vs maintaining them to a high standard are very different.